Tony s. Is correct. Cobblestone has young, pushy sales people that don't know how to treat a customer. Their price for a wash is high and they do a poor job. The only nice thing i can say is that i had my windows tinted there and it turned out great. The price was fair too. Hmmmm....any coincidence that the only good service there was operated by a gentleman over the age of 25??? read more

Hi Cobblestone Team, I just wanted to thank you guys for the consistency in not just a super wash and detail. But the overall experience from checking in to being call when our ride is ready! Stay positive and focus guys, great job. Stanley J. Hogan Sr. read more

I've been to many different car washes and this is one I will never return to after my first trip. I'm giving two stars because the outside was cleaned well. Not too hard to do because it's a machine cleaning it. And it wasn't terribly dirty. I ultimately went to have the inside cleaned off because I just went to the lake with 3 dogs. So naturally there was some sand/dirt/dog hair. They didn't even touch my dash!! They missed the entire thing. And then, I never got the car freshener they claim to provide. I'm pretty disappointed...the place looks like it does amazing work but the bad reviews and low ratings are true. read more

Cobblestone Auto Spa - I got the "Ultimate" interior & exterior wash. They didn't TOUCH the largest surface in the vehicle.... - Car Wash Near Me - Surprise, Arizona

See all

It's been a year since I've taken my car here for services. I was really turned off by my last few visits. Customer service was terrible. Thought I'd try them out again. Looks like they brought a new team in. Drew was the gentleman that helped us and was very nice! I get it, it's part of the job to up sell. Drew was very professional and wasn't pushy at all. We will be coming back for more washes. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

Not happy the quality has plummeted drastically. I've given them multiple chances but in the past 6 months it's been Terrible. I hope they do something about it before it gets worse read more

Cobblestone Auto Spa - Over this place - Car Wash Near Me - Surprise, Arizona

SERVICE SIDE: For any maintenence inquires, seek CHRIS FLORA attention!! He is extremely polite as well as knowledgeable! The staff all around is friendly and quick on their feet! We are from out of town and needed an oil change before headed back 4hrs away..we wouldn't even consider this pit stop a road block. Stinks we can't keep coming back! We sincerely appreciate the work ethic! California approved! read more

Service Rep (Christopher Flora - Name on Reciept) refused to allow the back of my truck to get cleaned because I mentioned my dog got sick back there. I explained that I had cleaned it out with spray carpet shampoo and weeks had passed but since I didn't want to pay for the $260 detail that day he wouldn't even let them touch the back. Took my business elsewhere. Just seemed silly that even though I cleaned it up, it meant that they couldn't even vacuum back there. Lost a loyal customer to TNT Car Wash right around the corner. They did a great job and were not near as busy and cost less. Got the carpets shampooed and truck washed for $90. read more

We have tried to cancel the monthly pass for my mother for three months. We finally got a credit and a week later she was recharged. No one answers our calls or returns message. Horrible customer service read more

If you are first in line you will be the last one out. It happens every time I am there. My car gets a wash and that's about it. Only car wash near me and I dread when I need to go. Wish a new place would open up! read more

I love this location. They know your name, care for your property and my car always looks fantastic. I really appreciate this whole team. You have to figure when you see the same people working at a location for years they love what they do and work hard. read more

I was at this location today for the first time because I purchase a coupon at Groupon Was a good deal: 3 supremes wash for $25.00 And I sign up for the reward card. But honestly I don't think its worthed . My truck was not dusted inside like it says on their advertising and still plenty of bugs on all front fender of the truck It was far from Supreme wash I'll say very Mediocre . And I have to say my truck is new . But I am stuck with 2 other coupons. And by the way did the owner at this location ever read the reviews ? I wonder . After that experience I read the reviews and they are not so good and I don't see any improvement in comparison of what i read G_D read more

I have a Toyota Prius that had just been on a long road trip. I brought it in and said I needed the interior cleaned and shampooed. I let the guy up sell me their best exterior car wash as well. It was the end of the day and I was told it'd be ready in 45 minutes. Almost 2 hours later it was ready. Frustrated I took I home and noticed the interior wasn't even vacuumed in parts, their was still bird poop on the exterior and the center console hadn't even been wiped down. We called and told them. They said to bring it back and they'd make it right. My wife dropped it off, showed the guy and he admitted it had been done half assed. He said come back in 3 hours and they'd have it done. 3 hours later we pick it up and the guy working on it says to come back in 20 minutes. We just took the car. If you can't do it in 5 hours, it's not worth it. So disappointed, we will not be returning. read more

See all

Whoever says this is a great car wash must not know what a real wash looks like. I usually do it on my own, but due to last minute plans I decided to give these guys a try. They sold me on the most expensive service which it was discounted if I signed up for a membership, so I did. When I say terrible, it is an understatement. Seats weren't vacuumed, mats were not even moved half an inch to vacuum the floors. Doors were still dusty when we got it back. We pointed this out to a gentleman who was the closest, he spent maybe 30 seconds and walked away...well we later find out he (Tyler) was the manager. Instead of remedying the situation his excuse was "we're all humans, we missed it". As a business owner, if I used that excuse every time a customer complained, I would be out of business in days. Can trellis he has no managerial experience. I mean at least 10 guys touch one car, anyone could've called the "missed" work, that's what quality control is all about, specially if the manager is the one who touches it last. read more

See all

Not sure why this place is rated so low, 9/10 times I've been greeted and assisted immediately after arriving. Drew personally helped myself and a friend who wanted to buy a months pass. Instead of having to go inside and deal with the cashier he had took our I.d and card while we drove through the car wash- upon exiting returned the I.d/card. I'm consistently happy with the service provided. Would recommend! * I'm updating to five star as my most recent visit provided a above average job. . read more

Wow $15 for a car wash and the dust isn't even off of it. And then they used some tape that left a residue on the car. Talked to a manager and he was just plan rude about it. I won't be going back! read more

See all

Poor customer service. I took my RV to get washed and was told the night before the earlier I bring it the earlier it will be done. I told Christopher the manager I will be there the following morning at 8am to have it washed. He said ok. I showed up the next morning at 8:30am and it sat in their parking lot for 7hours and was not a priority for them to wash! By 3:30pm I called to check the status of it because I need to take my RV back to storage by a certain time and "I really did not think it would take 7hours to wash an Rv!" I told them that I'd pick up my $250 approx charged for a Cobblestone RV wash and will spend my well earned money elsewhere. You'd think they'd want to bounce back after a pandemic. Smh read more

I liked this place a lot when it opened but I'm going to start going elsewhere for a self serve car wash due to one reason : the annoyingly pushy employees standing by the kiosk. I've been using car washes for several years and don't need anyone instructing me on how to insert my credit card or trying to shame me into buying a special pack. So irritating! read more

Great service with reasonable services. The employees pay attention to detail and are friendly. The monthly pass is the way to go!! Day or night, this is the place to come to!!! read more

Cobblestone Auto Spa - Soap - Car Wash Near Me - Surprise, Arizona

I received a coupon in the mail for a free wash and went in this morning to get it done. It wasn't too busy and the people were friendly and not too pushy for upsells. Store was clean and well organized. The wash took about 20 minutes (a bit long to me with amount of cars) but the results were fine. They even found and put back in my long 'lost' 12v port plug/cover! I'll definitely be going back. read more

So I paid for the full detail, minus the buff and granite it was busy but I sat there for 3 hours waiting for everything to be done and wasn't able to finish. My wife was late to work so I had to stop them and take the car. They told me the interior was complete and just missing the wax and to come back and they will finish. Now the interior wasn't the best. Left my cup holder full of water, my interior is black and white so on the white there were grease/dirt marks left on my dash. The cluster was foggy from whatever they sprayed on it and missed some spots on the steering wheel. So I don't feel like it was money well spent and not sure if I will be back here again read more

If you like rewashing your vehicle after paying $50 for a hand wash this is the place for you. On the plus side managers will tell you to leave if you bring up any issues. Great place. read more

If I could give you zero stars I would. Wife took her Kia Sol in and bought $30 "special". Complete half ass job. They didn't even lift up the mats and vacuum underneath. You can see where they started wiping down the dash and then just quit when they got to the glove box. My wife went in to ask if they could re-do it and was instantly berated by the General Manager SHAWN. SHAWN yelled at my wife in front of other customers and told her she was lying because "he cleaned her car himself". SHAWN would not let my wife talk and continued to talk over top of her. Finally another "General Manager" came out - TYLER. TYLER apologizes for SHAWNS behavior and then excuses it by stating " well if you have ever worked customer service you would know that everyone has bad days". I just wanted to let the owners of Cobblestone to know the kind of behavior their "General Managers" are exhibiting. We will NEVER do business with you again because of SHAWNS behavior. I will tell EVERYONE I know about this experience. I am also going to speak with my city council district representative and ask him to consider another business instead of cobblestone to use for their entire fleet of vehicles. Please be sure to thank SHAWN if/when you do lose the city contract. read more

Stay away.... great upfront service. Crappy no response from back office. Good luck trying to cancel membership. Beware... beware.... HQ is non responsive after multiple attempts. Avoid..... go elsewhere. read more

I am a regular at this car wash (Ultimate or Full Service) and have never been disappointed. I am always greeted with a warm welcome and sent on my way the same. At the Finish Line, IF I have any problems they take care of it right away (very few times I have had problems). I have a Escalade ESV and it always comes out looking great. Thank you guys and I will be back when I need another wash...thinking of trying a Full Detail soon. read more

Not a fan. Long lines, slow service. And the frequency card doesn't get you through faster.

UPDATE: I have to say, I am really impressed with how my disappointing experience was handled by this location. Manager Tyler reached out to me after my complaint and admitted that they dropped the ball on my Fiat detail. Because I had already taken the car out of state to sell, he offered to give me a free detail on any car of mine or my family in the area, so that I could see how it is really supposed to be done. I was very shocked to see this kind of corrective action. I dropped off my 5 year old white Chevy Volt (beige leather/suede interior) that was in desperate need of some attention. Honestly... 135,000 miles can really wear your car down no matter how careful you are. The results when I got my Volt back were nothing short of astounding. My daughter, extended family and friends all thought it looked brand new, and I agree. I showed it off to everyone! I was even telling people to feel my car after this awesome clay bar treatment, because I've never felt anything like it. You don't realize the build-up until it's gone. So, all in all... it's too bad I had to go through all this to get to this point, but I'm happily updating my review because Tyler really went the extra mile to make it right in my opinion. And, they are clearly capable of outstanding work. The lesson here is if you decide to give them a chance, just be careful inspecting the work before you leave. It seems like the management team wants to keep customers happy, but I think they can get overwhelmed at times with the sheer volume of cars they see. As far as the detail I got on my Volt, they knocked it out of the park. read more

Watch out for this little "scam". Was asked if I want to leave window paint on or off, I said no problem to remove it. At cashiers station was surprised with an extra $10 charge to remove the "red for ed" paint. Guy at front had not said anything about it being a charge to remove. In fact I would expect as it goes through the machine it would come off anyways.... read more

I'm going on my fifth year of being with Cobblestone as a loyal customer. I own several vehicles and have a service company as well and they have taken care of all of my vehicles here for almost 5 years. I have never been to another business that appreciates me as a loyal customer like the people at Cobblestone do. I walk in here and I am treated almost like family, they truly appreciate my business here and that speaks volumes for their business ethics. No matter what happens they will always make it right. A huge thank you to Tyler, Alex, Drew and Zack for making my experience at Cobblestone a great one. read more

Cobblestone Auto Spa - Love what they do t9 my wheels! - Car Wash Near Me - Surprise, Arizona

I am usually not one to write reviews and I'm upset that this is going to be my first however after the terrible service I had at Cobblestone today and once previously, I could not help myself. The first time I visited Cobblestone was a few months ago and I got the Diamond Detail package. As somebody who works 60+ hours a week and has a larger vehicle I do not mind paying a little more to get a clean car. While waiting for my car to be detailed I waited outside and noticed somebody bring over a delivery from Buffalo Wild Wings to those who where working. One of the employees called out orders to those who where there and distributed them there food. This did not seem like anything significant so I went about my day waiting for my vehicle. It wasn't until I drove off of the lot that I found a piece of a boneless chicken wing lodged between my passenger seat and center console that I became upset. I understand people have to eat, but please be considerate and don't do it while inside of somebody else's vehicle. Although, this experience left a sour taste in my mouth I visited Cobblestone again in hopes of having a better experience. Today I took my car in to again get the Diamond Detail (I will include pictures of what it is suppose to include) and when I got my vehicle back I was beyond disappointed. There was trash left on my seats, water spots where all over my vehicle, the inside was not wiped down, there was trash in my cup holder, and who ever vacuumed the vehicle clearly was in a rush since there where crumbs and other residue all over. Additionally, my spare tire which I asked to be dressed (you can see it was included on the receipt) wasn't even touched. When I noticed this I asked to talk to a manager who responded to me with "they are human and mistakes happen" and although I believe that to be true, this level of fault is not just a "mistake" but rather just carelessness. To the managers credit he did offer for my vehicle to be re-vacuumed but due to already spending several hours there, I had an appointment to get to and could not stick around. Not to mention the vacuuming was not the only issue. At the end of the day it should not have to take a second try to get it right. Bottom line is if you're going to market something as a "detail" please make sure the customer gets what you market. I understand mistakes happen but as you will see in the pictures it is clear that there is no quality assurance and the work is subpar. I truly hope that if you decide to visit this business you have a better experience. read more

See all

I really appreciated the extra effort to get a sticker razor bladed of my back windshield and the offer to wash/vacuum a second time due to being on dirt roads and harder to get clean. Both were offered without me having to request! And they were super busy and still offered! read more

I'd highly recommend getting an oil change done here if you want to tow your car back home. Simple oil change done here turned into a headache. Brian the manager does not take responsibility for any of his mistakes. read more

I remember now why I hardly come here. For one I had an expired coupon---about 6 weeks and told them they usually take them as they just repeat them through the year. What an issue--as thought I would get $5 off and only got $3. Car was in line for near 20 minutes when it was washed and yes they were busy but by the time someone came to dry it---car was basically dry. I asked for new car freshener which did NOT happen. Window up front still had streaks. In addition always asked to buy extra stuff which basically uninterested. Everything revolves around the all mighty dollar. read more

Worst Car Wash Ever! I paid $44.99+$15.99 to have my car look 'fake' clean. Where to start? 'Bug Juice' remained on the front bumper-the hood and both side panels. I was told 'this' car wash doesn't clean that off. The wheels wells had the same dust and dirt I came in with. It looked worst because of the 'black' spray they put on the tires. Told again-this car wash doesn't clean there. The sun roof still had all the dirt I came in with... Their WAX left my paint dull-streaked-ugly. The worst thing could of been tragic. As I drove home - the sun was low-as it came through my windshield - haze on the inside - spots on the outside. I HAD TO PULL OVER AND WIPE THE HAZE OFF. No one has ever smoked in my car-the spray they use must be ? DRIVE your car dirty-Go anywhere else. Never Not EVER take your car to Cobblestone - Surprise. read more

My rule of thumb is to give everything at least two tries. If you have one bad experience maybe it was just a once off thing. Both times were for the same issue, so it warrants a one star. I arrive for a wash, vacuum and shampoo. I'm sold into a package for a complete detail. My car was washed for a basic wash and was vacuumed. No shampooing or scent was placed in the vehicle. I will not be returning to this car wash business. I will be spending my money where they do the service they sell me on. read more

Always had great service/experience here. Not today. After the wash my wifes car smelled like old wash rags. When mentioned the person said it will fade away. Mats were just thrown in not placed. Floor was not vacuumed and the inside of the doors were dirty still. I just got home and looked into the back seat and the back driver seat pocket has water dripping out and on to the floor. Why would water be dripping from the back of the seat?! read more

See all

RJ and Ryan both came thru with the hookup on that headlight installation! I get all of my cars services done here and have never had any issues. They've helped me out with my battery and some stuff I had going on with that, so quick and not nearly as expensive as I expected. Overall a super solid place with good prices and the nicest staff! read more

This is the absolute worst place to take your vehicle for MANY MANY MANY reasons.. terrible cleaning job my 8 year old sister would do better at cleaning then cobblestone... I been needing a refund for a month becuz they charged me another month without my approval and I cannot get a hold of anyone to get my refund or even to cancel my membership. I've wasted so many hours trying to reach out to management and cancel my membership and get a refund. I wish this terrible place upon anyone. STAY AWAY. What a joke. read more

This used to fun part of my Surprise visits, but the quality appears to be going downhill. I heard complaints from someone I referred, and yesterday I saw it for myself.I Drove out and notice dust all over the - and instrument panels and doors and the back carpet didn't appear to have been vacuumed. It is a very nice facility and has a great staff but seemed to be too rushed or understaffed to do a good job anymore. read more

I have been a customer for four years, often taking in stride the many times that I have had to turn the van back at Cobblestone for more cleaning. I rationalized that I have for kids and two dogs and that puts a hurting on a vacuum. But now they are older and circumstances have changed, so why am I still pointing out the seat that wasn't vacuumed, and the console that hasn't been wiped? Today I came in and used a free wash voucher given to me from the last time they failed to clean as requested. I also had my oil changed. They returned the car to me with a torn mat and two filthy seats. A manager offered to clean it again, and I allowed it, but I am not about to go through it again. read more

I dropped my wife's Camry off there to have a full the interior cleaning. When the car was ready the floor mats was in the trunk and had not been touched. They shined parts of me door but missed other parts. My cup holder was not wiped out because there was one penny in one of the cup holders. The stitching in my seats still had stuff in them. When I pointed this out I was told they spent 5 hours on my car what do I expect. This was the worst customer service I have ever encountered. read more