The wash does a good job overall. I think they speed it up when it is busy. We took our truck thru the second time we visited this location. The dry cycle was very short. Too short to do even a half a job. read more

I had issues with my 2016 RS Camaro. Three times I had to speak with the staff working on my car at Bell Road Surprise, AZ location. Water in the grill, door jams and front mirrors. I did the surveys and contacted Cobblestone customer service. May 5, I stopped at Cobblestone, Bell Road Surprise, AZ location and spoke with the car wash manager, Chris Flora. He listened and understood my issue. He worked on my car plus staff. The car looks gorgeous. Thanks Chris. read more

I brought my 2001 tundra in for a detail spent nearly $400 stains still in my carpet on the floor old fries still in between where the seatbelt buckle is half of the trim is completely dirty. All they did was scrub it once and put a shit ton of grease all over my dash looks shiny, but still a turd. It's incredible that you guys charge so much for detailing yet. Can't get basic dirt out of carpet let alone put some elbow, grease into scrubbing, completely disappointed, and dissatisfied would not recommend Jackson's auto spa charges a fraction of the cost and did a much better job on my other vehicle. This was hands-down, the worst detailing experience anyone thinking about using cobblestone it is overpriced overrated not good. Go somewhere else for auto detailing. read more

Cobblestone Auto Spa - Dirty but $400 detail - Car Wash Near Me - Surprise, Arizona

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Great service every time at the Surprise location on Bell Rd. They go out of their way to make sure your vehicle is clean without water spots and with sparkling clean windows. I drive about 11 miles just to go to this location, even though there are other car washes closer to my home. read more

They are very service oriented and very quick. I brought two cars in on the same day and they both looked great! My only complaint is that they signed me up for the unlimited membership which wasn't explained to me, I didn't ask for and when I told them to reverse the charges, they said it would have to run through the month and reverse next month??? I hope it works out right. read more

I used to use cobblestone quite frequently when I lived here. While visiting in town, I really just needed to clean my car both inside and out. I arrived about 5 PM on a Sunday and there were quite a few people still waiting for cars to be completed. The service associate was very nice. I basically said what I needed and he pointed me to the variety of car washes. I chose the lower level since I was traveling and the car may get dirty again in a few days. He took my license plate information and I paid outside. I was handed a claim check. Inside for me is a lot of fun because it has pretty much every beverage and snack you could dream of. There's also a free popcorn and a few comfortable sitting areas as well as outside. It took about 20 minutes for my car to be finished. I thought that was a reasonable amount of time. I thought it was a good value. Overall my car smelled and looked good. I would definitely use them again. If I was in town I always recommend them to my family who does live in Arizona. read more

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Yelp Review: Cobblestone Car Wash My Experience at Cobblestone Car Wash Surprise AZ on Bell I recently visited Cobblestone Car Wash in which my husband and I have full-service membership to clean both of our vehicles. I prefer to use the express service rather than full service for my vehicle as if my time is limited, I can run through and be on my way. When we purchased our full-service membership over a year ago, the associate placed the code for entry inside the door of the vehicles. If you go through self-service, the scanners do not pick this up. I typically wait a bit, and someone will scan, and I am on my way. During the visit prior to this latest visit, I attempted to use self-service, the associate told me to go to park my car and walk into the store to get another sticker as they were too busy with full service to assist. I too was too busy to do that. The other day was my final attempt to utilize my monthly membership and the last. When arriving, I opened my car door so the attendant could easily see I needed assistance. Several times, they looked at me and went to other cars that were either waiting or drove up in full-service queues to attempt the standard and upselling. Being a seasoned saleswoman, I feel I am experienced enough to evaluate a situation quickly and I was proven to be correct. After waiting a bit, I walked to them and waited for them to finish with their customer. We locked eyes and went directly to the next car. I waited again and team member told me when they were finished, they would come right over. After that, another car attendant came out and the associate that I had been waiting for immediately gave them an overview of the queue and pointed out everyone who was waiting to include me. We AGAIN made eye contact, and I assumed they were coming to assist but alas.... they were on to the next upsell. I honked my horn which did get their attention, and they quickly came over and could not understand my frustration and quite frankly anger. I explained this is NOT an effective way to conduct business and that I would be cancelling my membership so there would be no further issue with me at Cobblestone. I assumed they agreed as they cheerfully told me "PERFECT." As you can imagine, we were off to the races. "Oh no you did not just say that to me?" was the initial reply and then I told him exactly what I thought of his demeanor. They immediately apologized and offered to make the situation right, but it was far too late for that. I was insulted, disrespected, discarded and this to a loyal member of your program for two cars full service for over a year. To close the review, I have decided to not identify the employee. They know who they are and when they read this and they will, I hope they remember to treat EVERYONE kindly and professionally. To me the lesson is for this person to read this and never do it again and not for the employee's action to be the reason for management to blame shift for their lack of leadership and support as management is not without fault. Working with reduced labor to offset other costs is unacceptable and an insult to your team and customers. Do better as you will earn and retain business far greater than your hourly labor cost. read more

I went to get a full inside and out car wash, paid my money and waited. before I even left I had to have someone come and clean the back bumper because they didn't touch it. They barely cleaned the inside, you can see the spots where they only wiped down certain areas. I guess if you don't want the full detail the so the bare minimum. I am happy to have a car wash in my area but for the price and service I received I will not be going back. the service person that checked me in was also rude as hell. No thanks!! read more

I guess this is what you pay for when you get the premium wash but say no to them trying to upsell you to unlimited self service package? I at least expected a decent vacuum. Instead, an entire ritz cracker was left in plain view when the door opened. Also, the seats on the back were severely neglected. The problem is, this is the only full service car wash in Surpise. So the really got you by the you know what's. I wish I would say lesson learned, but this is now the 3rd time. So I guess I'm done giving chances. read more

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Unfortunately, this was one of the worst car wash experiences I've had, especially for the price. I paid over $50 and expected at least a basic level of thoroughness, but my windshield still had bugs, and the interior clearly hadn't been touched--there was still visible dust on the screen and dashboard. When I brought these issues up to a staff member, they seemed uninterested and brushed it off while continuing to assist other customers. It didn't even look like the car had been vacuumed. I was considering a membership, but after this visit, that's definitely off the table. Disappointing overall--poor attention to detail and even worse customer service. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

See the response below about "making it right." I emailed as requested and haven't received a response. It's been 5 days. This place just doesn't care. read more

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If you go to this place for an oil change be prepared for them to up sell you on things you don't need, over charge and put things on your bill you don't ask for. I had my husband go there for an oil change on a 2019 Yukon and a new cabin filter and he came back with a $248 bill. I went over the bill and they put 2 things in my oil for $19.99 each, other charges just have codes, so I have no idea what it was for. I called customer service 2 days and they were so busy I had to leave my name, number and license plate number for their automated secretary and still have not gotten a call back. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

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$40 for what? Absolutely insane how many things were missed. And they want a tip after? COMICAL. read more

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I have been coming here for years but after today not any more. I paid an extra 20.00 to get the bugs off the front of my car and they proceeded to take off the paint with the bugs. Talking to the manager basically said "you're lucky you don't have to paint the whole bumper" Horrible customer service. Didn't even offer to pay for the 54.00 car wash from today. Be careful going here! The quality has turned to crap! read more

Cobblestone Auto Spa - Missing paint - Car Wash Near Me - Surprise, Arizona

I've been a customer here since 2006 and can honestly say it's gone downhill The movement of the vacuum station is horrible as you have the detail guys in a rush to get to the next car Nobody can clean a window efficiently I'm not buying anymore prepaid washes here Will be converting to the all the other car wash stations Goodbye read more

I moved out of AZ, and I miss this place. The monthly subscription for this place is a deal. Unlimited car washes with vacuuming. I've had nothing but great experiences and they are always busy, so that alone should say something. This kind of car washes is not offer here in NJ. read more

Terrible service. I paid for the platinum detail service. I had to point out that the windows did not get cleaned, seats did not wiped off and the console did not get cleaned. DO NOT BRING YOUR CAR HERE! read more

specified and was clear about wanting the interior cleaned it was extremely dusty. they took my money but didn't clean the car at all the inside was untouched. after showing the manager the Quality of the job and sending pictures to corporate they refused to give me a refund. management and corporate agreed it was a bad job the car was filthy yet no refund. this Place sucks all they did was waste my time and take my money I'll never give this place my business again and I'll share my experience with anyone who will listen this place sucks so does management and corporate read more

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They were fast but did a bad job cleaning the inside of my car. They left a plastic cup and straw under the driver's seat, missed a glaring sticky stain on my console, didn't wipe my mats (still had footprints) and the carpeting still had bits of gravel. What did I just pay for? Won't be going back. read more

Sounds to me, Elizabeth, that there's work to be done in improving the customer service and quality of service. Too many one star ratings. Until I can see a few more five star ratings, I will be cancelling my membership. read more

This place has gone so down hill it's ridiculous. Why am I paying 40$ plus tip for nothing to be done? Told me the 40$ wash includes interior and nothing is wiped down, nothing is vacuumed I might as well have left it the way it was. Completely disgusted by the behavior of the wash manager and line inspectors behavior as well. Don't waste your money here! read more

Prices are too high. Long wait. I waited nearly an hour for my car. There are more competitors in the area. I will try them next.

I love all Cobblestones but this one is terrible. I go to Cobblestones exclusively but I would never advise going to this one. The staff are incompetent and slow. read more

I came in for an oil change and my wipers replaced. It came with a complimentary wash. I was happy with the oil change service but as far as the complimentary wash, my car was never wiped down by the attendants. I was in a hurry that day so I didn't have time to complain about the terrible wash job I received. If a manager is reading this review, maybe you can tell you car wash attendants to actually do a good job on wiping down customers car or don't give a complimentary car wash if you're going to do a half ass job. read more

Update: They charged my card AGAIN for August even after confirming they canceled my account. Just avoid this place like the plague y'all. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

A year ago I wouldn't have recommended the auto spa but the last 3 washes have been amazing!! Thanks Guermo. Also this is the only place I do my oil changes. read more

Asked the guy to be quick I have an appointment in an hour he caught an attitude made sure I waited til the end. If you feel entitled to be an ass after asking then you shouldn't be in customer service. He parked all cars too close to the exit! Almost caused an accident. Ridiculous customer service! read more

So they were out of drying towels AGAIN and when I asked for more towels he brought a cart with towells rhat were full ilof leaves. This location sucks, also the driers dont work worth a damn. Will start driving all the way to 51st ave and Bell. Much better location. read more

Cobblestone Auto Spa - Towells full of leaves, Clean towells from yhe cart. - Car Wash Near Me - Surprise, Arizona

This is the only Yelp review I have ever written/ felt the need to write. I came in for a ceramic coating and was greeted by Robert Higgins in the service bay. Robert asked if I wanted to upgrade to the clay bar option. I asked how much that would be instead of the ceramic coating. He said $150. $40 more than the $110 ceramic coating I thought that sounds great, I'll do that. I also asked for my two front seats to be shampooed he said he could do that no charge. Great. He walked me over to the computer showed me him typing out the $150 charge on the screen. I Instead I was charged $454 which was not divulged to me at all for a clay bar ($150), exterior polish and protect ($250) (asked for the ceramic coating $110) , and an ultimate wash($38). Unfortunately I hadn't noticed until Robert had left for the day and I could not speak to him. Luckily the car wash manager (Brian Anderson) was there. I let Brian know the situation. He gave me his personal number and said they will investigate into the situation and let me know in the next few days. I would also like to add that it took them about 2 and a half hours to get my truck done. The exterior looks great but the seats could have been done better and they forgot the air freshener. As of right now I will be leaving this as a 1 star review until I hear back from the car wash manager. read more

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My car is clean and smells great after every stop. I get popcorn while I wait!!! Happy customer

Came to pick up a giftcard for my mom for carwashes. She is amazing. My gift is serving and I get it from her. She just loves to be there for us. I went in to purchase. The gal rang me up and handed me the card. The card looked like it needed a car wash. It was scratched up and black. It looked like it was ready for the trash. I asked her if this was it? She said yes they reuse their giftcards. I told her it was a gift. Ha ha She didn't know how to transfer funds to a new card. So she washed it up for us the best she could. My mom understood and we had a good giggle. Make sure if you cone for a giftcard you make sure it is new before they ring you up. Hee hee read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

Amazing friendly staff. Robert H. Was kind,friendly and helpful. He truly is a great asset to the team with his work ethic and customer service skills! read more

DO NOT USE! Scratched up my truck really bad on drivers' side. Several spots on vehicle are not washed at all.

Took my wife's vehicle in and asked what's the best package and got the second to top one which is $58. All I wanted was wash and inside vacuumed and wiped down. That wasn't done. Just sucks u pay this $ for me to go home and armor all the dash. Luckily I have a detail guy I use. read more

GARBAGE $100.00 for hand washing 2024 RAM 3500 Save your time and $$$$ If I were the guy wiping this truck down I would have sent it back to be WASHED!! read more

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I have not had the best experience but Guillermo was amazing. To me its not about the issue, its about how its resolved. He fixed the issue and also advised how I can order my car wash. He is the ONLY reason I will be back. If it wasnt for his amazing customer service this experience would of turned me to another car wash, cause as we know there is one on every corner in AZ. Thank you Guillermo. I appreciate you. read more

If I could give this place zero stars I would. My boyfriend went to get his work truck detailed, paid over $150, only to get it back and have nothing done to the truck. It was obvious the workers didn't even attempt to wipe down the dash or vacuum and shampoo the carpets like promised when the truck was dropped off. These issues were brought to the attention of a staff a member who attempted to reclean the vehicle very poorly. When asked for the manager, manager was extremely rude and stated "I don't have time for this just give him a full refund he can leave a yelp review I don't care." Manager did not attempt to be apologetic, did not offer a new cleaning, just gave us the refund and walked away without another word. We had planned to bring 3 other vehicles back to this location today for detailed however they just lost our business forever and we will constantly tell everyone we know to not give this place the time of day for the absolutely terrible service we received. My boyfriend called the corporate office to file a complaint only to be told they would return our call in 5 days as this isn't a big enough issue to them. read more

Car washes at this location are awful. We continue to try them over the years because we like to have lunch while we wait at nearby restaurants. However I'm over them. Who pays over $100 dollars and they never clean the cup holders , I pay for Armor all and there is still dust on the dash they always forget air freshener so why do they bother asking? Here's ago. I asked them to shampoo full detail paid plenty for it and there was stains on the seats when I picked it up, they obviously refunded all my money because they saw what a crappy job they did but enough is enough. read more

Brought my xterra in for a wash. After talking to employee checking me in, I upgraded to the ultimate wash and purchased a coupon book for an extra $5.00. Picked up my car and the windows were dirty, running boards and both bumpers were filthy ( not touched ). Rims were dirty but tires were touched. Inside of my car was not touched at all. Worst car wash ever!!! Tossed coupon book in trash. Will never return there and will tell everyone I know what kind of service I received. read more

To many choices in the area. I have been using them for years but I am done. Took our mini van in Thusday with the back seats folded down ( we haul dogs) I didnt expect perfection but I did'nt expect tuffs of hair rolling around in the back and none, none, of the plastics wiped down. I didnt notice it till today Saturday and had to do it all myself ( I tipped myself well). Friday I took my truck in it was much busier. While waiting to move up I watched the guy vacuuming the cars, he opened the back of an escalade swiped the vac hose across the threshold and closed the back. zero effort or concern that he was being watched. exteriors on both our van and truck were ok at best read more