So they were out of drying towels AGAIN and when I asked for more towels he brought a cart with towells rhat were full ilof leaves. This location sucks, also the driers dont work worth a damn. Will start driving all the way to 51st ave and Bell. Much better location. read more

Cobblestone Auto Spa - Towells full of leaves, Clean towells from yhe cart. - Car Wash Near Me - Surprise, Arizona

This is the only Yelp review I have ever written/ felt the need to write. I came in for a ceramic coating and was greeted by Robert Higgins in the service bay. Robert asked if I wanted to upgrade to the clay bar option. I asked how much that would be instead of the ceramic coating. He said $150. $40 more than the $110 ceramic coating I thought that sounds great, I'll do that. I also asked for my two front seats to be shampooed he said he could do that no charge. Great. He walked me over to the computer showed me him typing out the $150 charge on the screen. I Instead I was charged $454 which was not divulged to me at all for a clay bar ($150), exterior polish and protect ($250) (asked for the ceramic coating $110) , and an ultimate wash($38). Unfortunately I hadn't noticed until Robert had left for the day and I could not speak to him. Luckily the car wash manager (Brian Anderson) was there. I let Brian know the situation. He gave me his personal number and said they will investigate into the situation and let me know in the next few days. I would also like to add that it took them about 2 and a half hours to get my truck done. The exterior looks great but the seats could have been done better and they forgot the air freshener. As of right now I will be leaving this as a 1 star review until I hear back from the car wash manager. read more

See all

My car is clean and smells great after every stop. I get popcorn while I wait!!! Happy customer

Amazing friendly staff. Robert H. Was kind,friendly and helpful. He truly is a great asset to the team with his work ethic and customer service skills! read more

DO NOT USE! Scratched up my truck really bad on drivers' side. Several spots on vehicle are not washed at all.

GARBAGE $100.00 for hand washing 2024 RAM 3500 Save your time and $$$$ If I were the guy wiping this truck down I would have sent it back to be WASHED!! read more

See all

Took my wife's vehicle in and asked what's the best package and got the second to top one which is $58. All I wanted was wash and inside vacuumed and wiped down. That wasn't done. Just sucks u pay this $ for me to go home and armor all the dash. Luckily I have a detail guy I use. read more

My truck was in dire need of a wash and cobblestone is the best spot for a wash in town. It's always insanely busy so we paid and walked over to grab a bite to eat while we waited. Service at the pay counter is ok, but nothing to write home about. Store itself is clean and plenty of snack and drink options. If you don't have time for a full detail they have drive thru option and self vacuum as well. The detailers work their butts off and we came back to a super clean truck. read more

I have not had the best experience but Guillermo was amazing. To me its not about the issue, its about how its resolved. He fixed the issue and also advised how I can order my car wash. He is the ONLY reason I will be back. If it wasnt for his amazing customer service this experience would of turned me to another car wash, cause as we know there is one on every corner in AZ. Thank you Guillermo. I appreciate you. read more

If I could give this place zero stars I would. My boyfriend went to get his work truck detailed, paid over $150, only to get it back and have nothing done to the truck. It was obvious the workers didn't even attempt to wipe down the dash or vacuum and shampoo the carpets like promised when the truck was dropped off. These issues were brought to the attention of a staff a member who attempted to reclean the vehicle very poorly. When asked for the manager, manager was extremely rude and stated "I don't have time for this just give him a full refund he can leave a yelp review I don't care." Manager did not attempt to be apologetic, did not offer a new cleaning, just gave us the refund and walked away without another word. We had planned to bring 3 other vehicles back to this location today for detailed however they just lost our business forever and we will constantly tell everyone we know to not give this place the time of day for the absolutely terrible service we received. My boyfriend called the corporate office to file a complaint only to be told they would return our call in 5 days as this isn't a big enough issue to them. read more

Car washes at this location are awful. We continue to try them over the years because we like to have lunch while we wait at nearby restaurants. However I'm over them. Who pays over $100 dollars and they never clean the cup holders , I pay for Armor all and there is still dust on the dash they always forget air freshener so why do they bother asking? Here's ago. I asked them to shampoo full detail paid plenty for it and there was stains on the seats when I picked it up, they obviously refunded all my money because they saw what a crappy job they did but enough is enough. read more

Brought my xterra in for a wash. After talking to employee checking me in, I upgraded to the ultimate wash and purchased a coupon book for an extra $5.00. Picked up my car and the windows were dirty, running boards and both bumpers were filthy ( not touched ). Rims were dirty but tires were touched. Inside of my car was not touched at all. Worst car wash ever!!! Tossed coupon book in trash. Will never return there and will tell everyone I know what kind of service I received. read more

To many choices in the area. I have been using them for years but I am done. Took our mini van in Thusday with the back seats folded down ( we haul dogs) I didnt expect perfection but I did'nt expect tuffs of hair rolling around in the back and none, none, of the plastics wiped down. I didnt notice it till today Saturday and had to do it all myself ( I tipped myself well). Friday I took my truck in it was much busier. While waiting to move up I watched the guy vacuuming the cars, he opened the back of an escalade swiped the vac hose across the threshold and closed the back. zero effort or concern that he was being watched. exteriors on both our van and truck were ok at best read more

So disappointed in what we just paid for! Paid $340 each truck for a hand wash and full detail. For $680 I could have had someone mobile come and do it 10 times better. Of course they gave us our trucks at closing and tried to keep my paid receipt... I will also await a response via their website where I filed a complaint. read more

See all

I have a $40 dollar membership to wash my car, and I have them wipe down the inside and vacuum, but the last 3 times I have came by. It doesn't even look like they did anything inside. I'm cancelling my subscription read more

The value of the full service cleaning is not there. I paid $40 today to essentially get just the outside sorta done with some tire shine. they didn't even attempt to vacuum at all leaving some small crumbs on the back seat and front seats. Had to wipe down my own center console as well and the back seat cup holders weren't even looked at. Front window still had bugs in it and bugs still on the front bumper. I went to the self service spot and EASILY wiped them off with a rag. Had to pay a high price to do it myself. Ridiculous! Never again and I'll be sure to put this on blast on all social medias as well. read more

How about train your lube techs. Car oil change down there 3 months ago the jerk tech rounded the bolt to my oil pan. Didn't say anything plus torque it on so bad that I cannot remove it. Do not take your vehicle to this place to get an oil changed. These people are not trained and they do not know what they're doing. read more

I went to cobblestone today off Bell and Litchfield Road and bought the $30 package. The outside of the car looks fantastic! But they didn't do a good job of vacuuming the inside of the car. My seats in the front didn't look like they were touched. The console between the seats didn't look like it was vacuumed or wiped down, even the inside of my doors ther a few things of small trash that was left. I don't think I'll be going back for the price if they charge you and can't do a thorough, vacuuming and wipe down inside your car for that price! read more

I came in on 3/4/24 and paid to have a full interior and exterior detail, and ended up dealing with yet another, horrible experience with your company. The last 3 or 4 times I have came in and paid for a full interior and exterior detail I have always been disappointed, and no kidding I'm there for 4 hours and they legitimately didn't even do a good enough job to charge me for a basic carwash in my opinion. I typically am so angry when I see it, I ask for a manager and then sit there for ever waiting and keep being told someone will come out and they never do. This time was even worse as they completely damaged the paint on my truck. I paid for a clay bar, polish, and wax on top of the full detail. When I arrived and talked to the sales guy on the line, I explained to him I wanted a full detail, and explained my last several experiences and that I would only have it done and pay for it if he made sure they knew all my previous experiences and that I wanted it done properly so I get what I'm paying for. He assured me he would relay the message and make 100% sure that the detailers took their time and did an excellent job, then worked me up my pricing package for all this service PLUS an additional future full detail for the price of $858.00. I felt that was SUPER expensive given me explaining the troubles I had had the last 3 times there, but I wasn't looking for a discount, I was wanting what I requested to be done properly, so I agreed if it was done proper and paid for the service. I waited patiently for 4 hours for the services to be completed before my truck was done. I went out to get my truck and spoke with a guy that barely spoke English who got me my keys and walked to me truck with me. I handed him a $40 tip in cash hoping it was all done properly. Upon walking around the truck I noticed the wheels were soaked in detailing sprain, still covered in dirt film, dirt all over in crevice's in the bumper and window seals, no detailing spray on the tops of the bedside plastics, dirty film covered windows, dirt and grime all over the wheel well lips, they never cleaned the headliner as requested, the seats still had stains on them even though I paid to have them cleaned, detailing spray soaked interior running down my dash, radio screen, speedometer screen, and there was detailing spray all over my windows. I asked for a manger and while I waited, he was trying to clean some stuff up, but no one came so I told him I would just call in today to see what we can do to fix the problem. It gets worse. I get home and take some more time to look over the truck and notice that the entire trucks paint is COVERED in surface scratched everywhere, the hood, the front and rear fenders, the doors and bedsides and tail gate. Either they had dirt and debris in their clay bar, or polishing wheels, but it destroyed the surface of my paint and now my truck looks like absolute crap. It does not appear at first look that it is so deep it can not be repaired, but I am having a body shop give me man an estimate to fix the paint surface and I 100% expect your shop to cover the expense due to your error and negligence. Lastly, this morning I noticed they never put any of my weather tech floor mats back in the truck either. I looked in the bed of the truck to see if they were back there and they were not. What I expect: 1. My paint repaired, and no I'm not letting your shop touch my truck again as you are the ones that destroyed it. (Estimate Being Obtained) 2. A full refund of my purchase yesterday for $858.00 3. A refund for me to purchase replacement floor mats for my truck that were not put back in it. $258.90 I have been using your company for 10+ years, in most cases consistently opting for the most expensive services when getting work performed, and sometimes its good work, most of the time its rushed horrible work. You're the closest detailer to my home, so I always come back and hope you wont mess it up the next time, but you always do, so I will no longer be using your services. In all honesty, you really should be refunding me for the last 2-3 $3 - $400 full details you did for me as well that you can see on file. Those were horrible as well, but at least you didn't ruin my paint those times. I am not typically the type to complain and come after a business as I am a business owner myself as well and I know mistakes can and do happen. However, this is repetitive and now you actually damaged my vehicle, and I have had enough. read more

See all

They did a very good job on my vehicle.looks new, Thank YouKathy hunt I had always come to this place to get my car clean. read more

Went here today asking for a donation. Literally starting at $35.00 and up. What they get for the money equals or exceeds the cost of the sponsorship. They couldn't be bothered even though every penny goes to the community where they have their store. This is to support the communities underprivileged children. So let them keep their money and I'll definitely go elsewhere in the future with my business . I'll support places that support the community. read more

We drove here from vistancia for car washes and oil change. The service is always very friendly and efficient. They always have great deals on bulk coupons of car washes or oil changes. Excellent service!!!! read more

Was quoted 1 1/2 hours for a convertible wax at 10:40am , within minutes was told an extra 30. I know how long waxes can take, so his estimate was a sign of confidence. Dude kept on patting me on the back as some sort of weird sales tactic as if I was actually assured. I checked multiple times. There was just one guy handling the car. It's half the size of other cars that were waxed beside it. It's now 1:35 pm. They didn't even start waxing it until I brought it up. The other cars were completed. I had a recording session with my band at 12. I could have afforded to be late. Not this late, as of my writing they're still not done. A lot of standing around to be witnessed as several dozen cars pass by within these several hours. When I brought it up they got 4 guys on it and then they started waxing it. Just wish I was informed of an actually realistic quote before I threw down nearly $600 dollars to have my schedule thrown out the window. I gave them 4 hours and they didn't even finish washing my car. They made sure my time and money was thoroughly wasted. Never coming back and have half a mind to chargeback those thieving scam artists. They tried to cover up the absolute nothing they did for an interior wash. They straight up didn't even try for the 100+ I was charged for the wash itself, I didn't even get an air-freshener. I was robbed of nearly $600 and 4 hours of my time when I could have fractions doing it myself, defeating the whole purpose. Never come here, anybody. You WILL be stolen from. There is so much evidence that they didn't do a lick of what I paid them to. There's still baked in dirt and bug guts on my paint they didn't wash off. read more

See all

A good car wash. Very busy and subsequently very slow and they could have done a bit better on the windows but overall a good job. I'll go back read more

I took my car in to have it cleaned at the Cobblestone Auto Spa in Cave Creek North Tatum Blvd. AZ. The attendant told me for 36$ they would clean it inside and out and hand polish it. When I got it back there were water spots on all the windows and chrome trim. The mud flaps and running boards were not wiped down and still had dirt on them. The inside was hardly touched. The floor matts not even vacuumed. It was a lousy job and way over priced. I will not be returning ever! read more

Cobblestone Auto Spa - Floor matt - Car Wash Near Me - Surprise, Arizona

Horrible job! I finally had some time after work to go get my car cleaned and I got the platinum wash I thought vacuuming and wiping down was included guess not. read more

See all

In three years the interaction is always the same. "New car air freshener, blow out the side mirrors " I observed the guy say my car was ready while water was still in the fenders and nothing was done with the mirrors. The guy refused to do as I asked and told me to leave. Horrible customer service ! I refuse to do business with them and canceled my membership within 5 minutes. read more

Wheels are still dirty, hood not dried off, driver side window not wiped down, floor mats still dirty, cup holders have debris, list goes on... very nice service when you pull in, but quality is some of the worst I've seen in a car wash. Just posted a pic of the first thing I see after paying $36. Details are much worse. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

Paid $240 for detailing, and I don't think they even shampooed my seats like the guy promised. Still the same marks in the same spot. Definitely would NOT recommend read more

Friendly Staff I started going to Cobblestone after my favorite carwash closed its doors. While I definitely agree that cobblestone takes longer than other washes I visited, however, it's definitely worth the wait. Cobblestone is committed to giving the customer what they want, a great carwash at a reasonable price. Cobblestone is committed to making each customer happy and satisfied. If you need a carwash, give cobblestone a try you won't be disappointed. read more

Went there today for a car wash. Without asking me what wash I wanted the attendant keyed in the ultimate n tire wells for $56! I had them remove the tire well washing. When my car was finished it appeared that the leather seats and dash had never been wiped down. When I pointed this out I was told they do a light clean. Light clean? They didn't even dust the dash. Will never go there again read more

See all

All I can say is avoid this place like the plague! They stole over 400.00 from my account after I tried in vain to cancel a subscription. For over a year and a half they continued to charge my card every month. I am in the process of disputing it now but they are making it very diffuicult. Why can't these companies operate with integrity? It should have been obvious to them after I brought this to their attention that I was not coming in to get my car washed so I was obviously telling the truth. So now they are making me fight for my money back. All I can say is don't sign up for one of their monthly plans...if you can't come in for any reason, you'll have to fight tooth and nail. They're just greedy. Be wise, use another car wash! read more

I love this place! car wash service is great! my car gets happy bath each time! crews are nice and friendly! excellent place to be for quick snacks, getting your car washed or just doing quick stop to fuel up! Highly Recommended! read more

See all

I am very disappointed in Cobblestone and the manager Tyler. Brought my truck in for a wash; left with a poorly cleaned vehicle and a large scratch on the center console. Immediately brought the damage to the manager who said they never scratch or damage cars. The scratch had to of been there. He then proceeded to tell me, I can call corporate, but they will only refer back to him and he will tell them it was not damaged by his team. Basically, I am SOL. Do not use Cobblestone, you're better off washing your cars at home and you'll have a cleaner car. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

Spent over $500 for a detail. Was not worth it at all. I used to get the same for $100 in California. For $500 I expected more. Windows were still smeared. Carpets weren't completely clean. Overall not a good detail. read more

Way too much pressure about the memberships, enough already! Pay your people more so they don't appear so desperate and pout if you don't take them up on the " deal". read more

Billy Power is an exceptional detailer! I am a regular at this location and i'am very particular about my baby (2021 Blue Dodge Ram) which they all know on sight ! Billy never fails to impress me with his attention to detail, He goes above and beyond to make sure i am happy with the service. Cobblestone is very lucky to have an employee of this caliber and should use him as an example for all other employees to emulate. Keep up the good work Billy, all customers will be Happy and continue to do business with Cobblestone as long as you are there! Rebecca Blue Dodge Ram 4x4 read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

I have yet to go to a Cobblestone where I have not liked the service but I really enjoy coming to the Surprise site because of Robert Higgins. He is always so nice and welcoming and always trying to find a way to keep me coming back for more services by providing great value options for washing my car. I also have made them my go to for my oil changes as well. They are fast and don't try to unnecessarily upsell you. Ryan was very helpful for me today and as with the car wash, I have had great service in the quick Lube section as well. The four stars Is because they cleaners could do a better job at being thorough with their cleaning particularly inside the car, cleaning out the cup holders and dash areas better, I feel like I have to always go behind them and clean it again. read more

Worst car wash I ever had. I had to rewash it after I got home!! Terrible job!!!! I even paid for the Ultimate wash and got an Ultimate garbage!!! read more

Totally unsatisfactory customer service. We had our car detailed 11-14-24 an were given a 4-5hr estimate to complete. I took 8hrs and my wife had serious road noise on the drive home. They had locked the keys in the car and bent the drivers side window frame when opening the door. The general manager had his mechanic bend the window frame back but now the metal frame has a bend/dent in the metal as well as paint damage on the door pillar. The general manager said we could have Subaru fix and they would give us "store credit" for the cost to repair it. They could not do the detailing right (still had gum residue on the rear quarter panel when the detailing was supposed to be a hand wash and wax) they damaged the car, then had a lame solution to fix it (at our expense and time). They have lost our business, respect, and reccomendation to others. They took our money, did an unacceptable job, and then expected us to jump thru hoops to fix their mistakes. Sorry, Cobblestone, you aren't cutting it...you might abuse other but not us anymore. read more