BE WARE!!! To be fair, it worked great while I lived two blocks from a location. HORRIBLE CUSTOMER SERVICE!! never return calls, emails , unresponsive to multiple requests to cancel service/subscription!! The low wage- dumb high school/college kids Robots provide a phone number which is the same as as the website. It's useless to call- recording guides thru website to cancel subscription AND THE CONTINUE TO STEAL AUTO-DRAFT FEES !!! I should not have to resort to my financial institution to make them stop stealing my money. read more

I went to this location on Monday 3/6 to get my car washed. After leaving the car wash I went to the store. When I opened the back hatch of the car I noticed that they forgot to vacuum that area and wipe it down. There were a few other things that were not right compared to when I usually get my car done so I decided to call the manager of the car wash to let him know what happened. I spoke to Billy. He listened and apologized. He asked me to bring it back so he could make it right. I returned to the car wash and Billy assured me he would take care of it himself. And he did. Billy went over and above to make it right. I wish I could give more than 5 stars. He was professional, polite, hard working and saw to it that my car was perfect. Cobblestone is lucky to have him. read more

Absolutely amazing! My mom decided to come by for a quick in n out wash before going home after grabbing some McDonald's. We had left a bag of food in the car thinking they wouldn't throw it away since it was pretty heavy. After our car was finished and drove off we realized our food was gone! We were hesitant going back because it was most likely thrown out, but we still went just in case. We had told one of the a couple of employees about it and they said they would check. And employee came right back with our food! They had thrown it in the trash but for our luck it was just wrappers. We were in shock as our food was fine. They definitely give their most while working, they could have easily told us that it was mostly gone, but no they literally went into the trash bins just to get our food‼We absolutely thank these awesome people 100000/10 read more

Don't waste your money! They didn't even touch the inside of my truck. This is the finished product after my husband asked them to clean the areas they missed. read more

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clean store friendly staff good work environment quick but thorough service mini Mart had good selection of snacks clean fuel island read more

Brenden K. was extremely helpful in helping me navigate my experience while at cobblestone. He greeted me with a smile on his face and provided excellent service. Made my day a little better. read more

Updating my previous review after being in touch with Dominique and Tyler of the management team. After receiving my review they contacted me to say that they had found my water bottle and were apologetic as to the issues I faced. I was able to pick up my water bottle today and am considering the possibility of returning for future detailing. Yes people are humans and make mistakes but my only hope is that in the future a little more timely reply to customer concerns would warrant better service to issues. Thanks Cobblestone for returning my personal items and apologizing for my experience. read more

Cobblestone Auto Spa - My ruined notebook that included my CPR card needed for work. - Car Wash Near Me - Surprise, Arizona

We went to get a car wash (we have a membership) and the attendant scanned the tag and immediately hit us with snarky comments about the car being dirty (it's been raining) the other attendant gave zero instructions while we were approaching the car wash itself, we were not aided in aligning the car in the slightest and had to rely on the side cameras to make sure we were lined up correctly. the wash itself left a lot to be desired and a lot of smudges and bugs were not washed off. to pay for a membership and be met with rude employees and a poor wash is extremely disappointing. and i forgot to add that the vacuums kept breaking while we tried to use them read more

I've previously cancelled my full service monthly plan because of such horrible service especially in regards to the cleanliness of my truck. Today I went as I still have the self serve unlimited plan and once again they are completely out of clean towels. All 5 bins were piled to the brim with dirty towels. Their dryers do not dry your car good enough not to do it yourself afterward. Disappointed again. read more

Cobblestone Auto Spa - All 5 bins looked exactly like this. Dirty towels everywhere. - Car Wash Near Me - Surprise, Arizona

Been taking my cars to Cobblestone for 4 years now. Other full service locations do a decent job. This location on Bell is a waste of time and money. Every time I do the full service at this location I drive away wondering why I just wasted my time and go home, get the stuff out, and clean my car again. read more

DONT GO!!!!! They tell you you can can cancel your membership at ANY time, however, what they don't tell you is that they charge you yet AGAIN another 37.00 ( a "convenience fee) to cancel it. Super Star Car Wash is not only BETTER, but membership is only 24.95. The towels are cleaner. I got the tip from an owner that provides black limo service. He's right, no scratches, like the ones I got from Cobblestone. read more

Been going to Cobblestone for 11+ years for my regular oil changes. Have always had great service until today. After my oil change (great service from this crew) I drove my car through the car wash and at the end my car stopped moving. I wasn't sure why but figured it was stopped because I was at the very end in the drying section then the car behind me (no driver inside) HIT THE BACK OF MY CAR. I immediately put my car in gear, drove out of the wash and pulled over to let a staff member know what had happened. The staff member told me the car wash does not stop cars and it was probably the "jerk" of the car wash I felt and not a hit from the car. I showed him the damage on my bumper and he told me I must have put my foot on my brakes then he said, "You know we have cameras and we can check and see that you were at fault." I was relived that they had cameras and asked him to please watch the footage so he could ensure the issue in the wash was fixed so this would not happen to anyone else. The wash employee got his manager, they looked at the other car (BY THE WAY THE EMPLOYEES NEVER TOLD THE OWNERS OF THE OTHER CAR THAT THEIR CAR WAS INVOLVED IN A MINOR ACCIDENT IN THE WASH - HUGE CONCERN!!) The wash employee came back over and said, "There is no damage on the other car and this NEVER happens so it was most likely your fault. The video will show this." I was nice to the staff, concerned about what had happened so I kindly asked the employee to please go get the manager so I could speak with them. After waiting for 10 minutes the manager (Dustin) came out and said he watched the video and he could not see how this had happened and asked me multiple times if I hit my brakes. I said I did not hit my brakes until after my car was hit-- the only reason I put the brake on was to put my car in gear to drive out of the wash. I showed Dustin the back of my car (a small indent on a plastic bumper - not a huge deal BUT the way the staff handled this situation and treated a 11+ year customer was CONCERNING). Dustin said he could buff out the indent - I asked if we could fill out an incident report. Dustin said, "Why? There was no damage to the other car." I explained there was damage to mine and I just wanted this documented for upper management so they could look into the wash and make sure there was not any malfunctions and ensure this does not happen to another customer. After a few minutes of Dustin buffing my car he could not get the "small scratch (his words)" out. I asked him to fill out an incident report again-- he said, "Come on, I am not sure what you want. Why don't you come back on Friday when our shipment comes in and I will use some new stuff to get this off your bumper." I stated again for the third time, "no thank you, I would like to fill out an incident report." Dustin asked me to park in front of the store. I moved my car and went inside the store. I stood around for about 10 minutes waiting for Dustin then asked the two clerks at the register if they could go get him and told them what had happened. They ladies at the register were so kind. A younger female came out and asked me how she could help me. I asked to speak to the manager. She said she was another manager. I asked her for my incident report. She told me Dustin was filling one out and that this took some time to complete. After 15+ minutes, Dustin came out with an incident report that said, "Express customer did not exit the car wash causing the vehicle behind to hit the rear end. Not sure how that one-liner took him a whole 15 minutes to write....I filled out the rest of the report - my name, information, vehicle information, etc. Then Dustin showed me the video of my car on his phone. The inside of the wash has a ton of flashing lights reflecting off of the cars then you see the car behind mine hit me and my brake lights come one and I pull right out. Dustin said-- see you put your brakes on. I asked the female manager for the owners contact information - she told me they do not share contact information. I was confused. I asked for the owners business card - the female mangers said they do not have one. Then after the nice clerk at the register explained to the manger I was looking for the owners contact she gave me a corporate number. Dustin came out with a copy of the incident report where he checked COBBLESTONE AUTO SPA DENIES RESPONSIBILITY under the decision/resolution section. Not sure how this decision was made without a proper investigation from upper management. BTW: The corporate number goes to an answering service where no one picks up. I left a detailed message and have not received a call back. Things happen - systems malfunction - people make errors - these are all understandable. BUT PEOPLE WILL NEVER FORGET HOW YOU TREATED THEM. Shame on Cobblestone for trying to NOT document incidents. EVERY incident should be documented. read more

Cobblestone did a terrible job vacuuming in the front of my car and the front bumper still had dead bugs on it and it wasn't cleaned. They were very responsive and corrected the issue but I would expect this done since I paid them for a quality cleaning which cost more than $30. read more

They were so busy they parked vehicles partially blocking the tunnel exit, and expected the express customer to circumvent the obstacles. With one of their employees extorting me on I went forward and bumped a truck. The manager admitted the truck was blocking the exit, and he had told them to stop the line, but I was totally at fault. I should have stopped and make them move the truck, or ask one of their employees to drive my car. They offered no recompense. They clearly have a site management problem from a customer viewpoint. Very disappointed. Reply from business manager said they would make it right if I gave them another chance. HOW? read more

I was less than thrilled because it was more expensive than I thought it should be for an oil change and a car wash. The car wash, even though I upgraded & got the most expensive car wash was not awesome & definitely was not up to par for the amount of money I spent. The drying job wasn't great. There were a few spots that were missed and bugs missed as well. read more

Excellent service and quality every time. Robert is friendly and responsive to any issues.

Robert and the rest of the surprise cobblestone crew are always friendly and do a great job on all my vehicles

I purchased the platinum car wash and they did a horrible job. I have a small car and they did not vacuum. I had to go over to the vacuum and do it myself read more

I went in to get a car wash and seat cleaning. When I got my vehicle back, it was still incredibly dirty. I tried to reach out and speak with management, but was met with the message that regardless of the cleanliness of the vehicle, they would only honor a 50% refund.  Dustin, the manager, made excuses for not refunding the full amount despite me being told the services I was paying for included an Ultimate Wash. I am disgusted with the services rendered and the manner in which they communicate with their customers. Do not go here! read more

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I was pleased with the pricing. We are here on vacation and in California our local car wash list a price but then up charges me because we have a SUV. This locations price is what you see, which was reasonable in my opinion. The staff were friendly and professional. However the wash was just okay, their was so bird droppings that the wash didn't get off and the guy who does the interior didn't do anything about it. They said i needed to get a detail done, but when i got back to the house i was very easily able to wipe it off with a rag. Good wash but couldn't have been better read more

I have been trying to cancel my account, January 19th, I have been working with a customer service Rep by the name of Ethan Richard, I have given him the number on the cobblestone sticker to one of my cars and the last 5 of my debit card to cancel my account on both of my cars. I have sent this to him several times and he continues to ask the same questions. I really just wanted to move my service to a new car since I sold my other two cars but after going back and forth with Ethan I no longer want to be a part of Cobblestone. Such a pain to cancel my service or move my service if I would have known I would have never signed up. I had to cancel payment from my back since I am not clear if my account has been cancelled or not.... read more

Just left this place an the inside off my car looks how I pulled in with it. I even had to ask them for a towel so I would wipe down the inside of the car and they gave my a nasty stinky rag. Just awful read more

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Terrible wash purchased a $32 wash and they would not even clean the crubs from the cup holder and the door jams where filthy and asked a manager to help and he said well they dont do that unless you buy a membership terrible was going to get one there but now I would stay away from that wash. Very bad experience yet again read more

My car was in the line for car wash. There are 4 lines. I was on first line. and other line car moved fast to enter car wash while I was there in fifth in line and stuck there while others lines moved fast before me. I complained to a guy and a lady cashier. I got poor communication because I can't hear. All they did to me saying I am sorry. read more

wasnt fully washed outside and person didnt even do inside except for drivers side. Not worth the price very disappointed

They need to upgrade their track to be the conveyor belt (like they have at their other locations) so low profile vehicles can use their car wash. The attendant was nice and helped us exit the line. We had to go in for a refund and the staff inside could do better. read more

Cobblestone Auto Spa - Prices - Car Wash Near Me - Surprise, Arizona

I had to wipe down my truck in areas that they had not cleaned or dried. Then the cashier didn't give me a receipt for the person who asks for a receipt before car will be released to you. I went asked cashier for ticket receipt. She stated I didn't pay. I said you gave me cash back. How can you give me cash back if I didn't pay. She still said I didn't pay. That was twice . I stated don't you remember giving me cash back. She started getting rude with me. She then turned and helped another customer. I was upset. Because she didn't finish with helping me. Then she said let me look to see if I can find it. She finally did find the receipt. Then I got into my vehicle before I headed out I had to get my directions on my phone. As I was doing thing one of the workers in a car behind me honked at me waving his hands in the air waving me to move. And it wasn't a good wave he was mad. I got out of my car and walked over to him and said I'm trying to find where to go. He said move my car out of the way. He has to move into my spot. It was was not very nice the way he said it. I finished finding my directions and spoke with another guy who was nice. He apologized. I left.When you pay $50 dollars to get yourvehicle washed you expect a descent job. read more

Do not waste your time or money here. I paid $200 for "biohazard detail" (vomit) and when I went to pick up the car it still had vomit on the seat and carpet. The hot head manger was rude and said come back Friday to speak with the GM. They refused to complete or redo the job due to them closing in 20 minutes. Windows were not clean, windshield not clean, exterior not clean and everything else sticky. They also had the nerve to mess with my XM radio. I will definitely be addressing this wit corporate as this is totally fucking unacceptable read more

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Cobblestone Auto Spa in Surprise This used to be a decent place, but not so much now. The vacuums are usually plugged up and are not regularly cleared out. Went a month ago and the nozzle to one of the hoses actually fell off! Went yesterday and ALL of the trash cans were overflowing with garbage and again, plugged up vacuum nozzles!! Ridiculous!!! 'Management' has severely dropped the ball here. I will be canceling my monthly plan and go somewhere else. read more

Everyone is so nice here! Especially Constantine, amazing staff member. I get the monthly subscription I think it's worth it

The service here for the car washing and detailing was absolutely amazing around 15 years ago. Since then, it's been very mediocre. I only buy the cheapest car wash so I don't complain about it. This weekend I bought the most expensive car wash for my SUV. When they said my car was finished I opened the back and front door to check. They didn't even vacuum the car. IF they did it was a very crappy job. I told the supervisor. He told me he would take it and vacuum it himself. I looked again in the front and second row of my car. It looked a little better, but still not $66 worth. I didn't have time to ask him again so I left. This is the family car so we only use it about twice a week. Three days later, I go to the third row of my car to put back my kids car seats back from the car wash. I was furious instantly. There was still trash all over the third row and no vacuuming was done! So angry that I paid so much for this trash. Customer service still hasn't gotten back to me either. Last straw. Won't be going back. read more

Cobblestone Auto Spa - Trash in car - Car Wash Near Me - Surprise, Arizona

Terrible job on my car and my wife's car. I paid for a platinum service and got copper. I will never go back, no one takes pride in their work. read more

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Took my SUV in today to get a wash, they did a horrible job. The past few months it's been a hit and miss. Today they only cleaned half my windshield and dirt was still on the fender. They weren't even busy too. read more

the young guy at the express was rude as ever made me not want to come back and cancel my fastpass younger male seemed irritated and did not know how to direct me in carwash got upset with me but its HIS job read more

Took a Chevy Silverado that I just bought (used) for a good clean/detail and left multiple times very unsatisfied. They tried to make it right by adding additional offers free of charge but after waiting multiple times I am just fed up. They might do good simple cleaning but don't waste your time and money here for a detail. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

How do you get a Cobblestone representative to respond to canceling my membership? Contacted them on their website to cancel, filled out the form and a pop up said someone would be sending me a cancellation confirmation via email. So far, nothing. I've called and left a message too, no response on either of my communications. Nobody at the number I was given for customer service ever picks up the phone. 602-867-5939. This reeks of some kind of fraud to keep charging a persons credit card monthly, when they put it in writing that you can cancel at anytime. Perhaps it's a stall tactic to keep charging you monthly. Unscrupulous business practice. It shouldn't have to be this difficult. read more

What happened to this place? I've used the detailing service before and it was always on point but it has been a while but I still use the oil change service for my truck. I bought a "new" car and it wasn't that dirty, I just wanted to start fresh. I did the basic wash and dash door console package for $89 today. Apparently this is what $90 will buy you... a wipe down with a greasy rag because this is far from clean. read more

Cobblestone Auto Spa - Dirty console that was supposed to be clean. Zoom in, it doesn't get better. - Car Wash Near Me - Surprise, Arizona

Today was my first time using Cobblestone. I was looking forward to learning about their unlimited services. I had a complimentary supreme for today as my first visit as a new member to the community. The guy that greeted me had some of the worst customer service. I immediately said I had no been here before so although I had this {card} I wanted to inquire about monthly. He cut me off and asked if I wanted to pay for xxxx for $25 more. I'm like "wait, I don't. Even know what THIS covers {shows complimentary supreme card once again}. He points to a sign and says "that" and asks if I want it in a rude tone. I said no, I guess not this time but I want..... AND HE WALKS OFF. so I roll down the window to the other side of the car and said EXCUSE MEEEEE!!! I am unclear if THAT {points at sign like he did} is getting me a vacuum and wipe down inside???? He looked so annoyed with me but not as much as I was with him. So cobblestone; I won't be returning. Why? Because you are only as good as your employees and this guy was horrible. read more

Took my new truck into Cobblestone. It had water spots when I went on from a sprinkler. Drew first off was extremely rude when I told him they didn't get any dirt off. He said I should have gotten the complete detail to get it off. Of course the ass didn't tell me that when I paid $29 for the top. Notch wash. I used to go there when Zach was working with my old truck and he always did a great job . I will never go back again because of Drew and the horrible job they do. read more

Cobblestone Auto Spa - Car Wash Near Me - Surprise, Arizona

Trying to cancel the $35/month I was signed up for. And it's not working. This company is pure trash.