Worst customer experience ever. Do not trust this company. TLDR: I explicitly expressed that I only plan on having a 5x10 storage space ($146/month for 4 months). After the pick-up appointment, I got billed double for what I signed up for and learned that Clutter upgraded my plan to 10x10 ($292/month for 4 months) without my consent. To compensate, they credited $146 to my Clutter profile which I can use to pay for future appointments. To move back to 5x10, I have to pay to pick up my stuff, get it delivered to me, or donate it. More detailed overview of my experience: 6/7/2023: Pick-up date. As the team from Clutter was packing and loading stuff, I received texts re the status of the space and how full it is. It states in the text, "Speak with your team lead if you do not want to upgrade." I did, consistently, expressed my desire NOT to upgrade. Christian, the team lead assigned to my move, reassured me that everything will fit into a 5x10. Even before the official end of the appointment, as they were closing their truck, I made sure to ask Christian whether everything would still fit into a 5x10. He said yes, it should. I got home and I saw that I was billed for the 5x10 storage I signed up for and for a "Storage Proration Payment". I called the hotline to ask what that meant, and it seemed they did not fully understand it either. They said they will get back to me within 24hrs. 6/8/2023: I got confirmation that I got upgraded to a 10x10 - without my knowledge or my consent and now have to pay $292/month. I asked whether I could pick up some of my stuff from the warehouse to correct the mistake and for me to be moved back to 5x10, no biggie. However, I was informed that I had to pay regardless of picking up my stuff or getting it delivered to me. The best that the customer support people could do was give me a $146 credit. I asked how much delivery costs but did not get a clear answer. 6/9/2023: Found out that delivery costs $210. So I still have to pay $64 out of pocket for a mistake I did not make. Called the hotline again to clarify this information. They confirmed I have to pay. The option of donating some of my stuff was introduced so that I wouldn't have to pay. Currently, I have been billed double what I signed up for and I'm being told that the only option available to me to not pay any further fees, I have to give up some of my stuff. I asked if I can take out my stuff as soon as possible and be billed the original $196/month fee for a 5x10 and was informed that I have to pay the full $500+ price for a 10x10 if I were to pull out. Customer support advised me to file a claim. I filed a claim for $146 refund to my bank and not Clutter credit for the company upgrading my plan without consent. And the total value of moving out my stuff from their facility as soon as possible. 6/10/2023: Trust & Safety Team calls and leaves a voicemail at 8am because apparently they saw my boyfriend's raging review here at Yelp; not because they saw my claim. I call back at 9am and I was informed no one was available to receive my call and to wait 24-48hrs to receive a call back. 6/12/2023: 48hrs has passed, no call back but my claim has been denied. Feeling hopeless, I called customer support again to opt for donating some of my stuff to be moved back to 5x10 plan. I was informed that to donate, I had to pay a minimum of $50. I believe that as the customer, I did my part in the whole pick-up process. This personal belief was confirmed by the recordings on both the calls I made on 6/8 and 6/9. It does not make sense for me to compensate for the gap in communication and mistakes that Clutter made. I would like to move it out and transfer it to another storage facility at the soonest possible time WITHOUT ANY FEES but I'm stuck. Clutter has done enough damage to my trust and finances. If I can, I'll rent a U-haul and get it out from their warehouse myself. read more

Clutter - Proof of Clutter's lack of accountability - Self Storage Near Me

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They do not care if they damage your things. If they do damage, your reimbursement will not cover the cost to replace your damaged item. This is a large company that hides behind corporate lawyers to make sure they have no liability for your things. I recommend looking elsewhere for movers or storage, I mean, would you take the risk? Full story below. Clutter damaged many items during my move and refused to pay for it. I filed a claim for $3,974.10 to replace the damaged items. Clutter responded with a reimbursement offer of approx. $650. When I booked my move with Clutter I made it clear that I needed 3 movers minimum because I had a few very heavy items. They did not send 3 people they only sent 2. I told the movers not to attempt picking up the heavy items with just the two of them but they ignored me. I told them to call for another mover to help but they ignored me. I watched the two movers attempt to pick up a very heavy table top made of marble and they dropped it on the floor. This cracked my table down the middle and damaged my floor. The same thing happened with a heavy bookcase which they broke the legs off when they dropped it. They left the broken bookcase for me to deal with and I had to hire someone else to come and help me throw it out. Many of my boxes labeled FRAGILE in bold letters were smashed in. These boxes had broken dishware, appliances and frames. After they broke a few things in front of me, they finally called for backup and two more movers showed up but it was too late. They left broken items and trash all over my apartment in a rush to leave. Unbelievably unprofessional. Clutter responded to my emails and complaints by saying that I had signed the contract with the "Limited Security Protection". HOWEVER, they voided the protection waiver when they sent only 2 movers and I had requested 3. If they had sent 3 (at least) they would not have dropped my expensive table or my bookcase. Therefore, the "Limited Security Protection" was voided. They broke my things right in front of me due to breaking their contract, I should be compensated for their mistake in order to replace those items. read more

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They took care of everything. Packing moving etc Very careful with furniture and corners. They wrap everything in blankets for security. They bring people who can LIFT read more

I was foolish enough to use them for a second time after my first experience left a ton of my stuff damaged. I thought to muself, they can't destroy a mattress. But I was wrong- they LOST my brand new king size mattress which they only had for a little more than 6 months. Then they want to bill me for the delivery of the frame without the mattress which I NEVER would order delivered without it's mattress. I notice here that others have had their stuff "lost," Are they just stealing it? It always seems to be new, good mattresses that go "missing." This is criminal/fraudulent. read more

They make it next to impossible to get your stuff back. Avoid like the plague. This is an unethical company. Only movers are permitted into their warehouse area, and they permit a 1 day pickup window over very limited hours, Monday to thu only. Most national movers require a 3 day window with confirmation 48 hours in advance. Their 1 day reservation policy effectively means you can't get your stuff out for a long distance move with a national mover. Currently preparing to take legal action against them. Update: The poor employee from Clutter that responded to this review direct messaged me. I provided details as requested but no follow up or resolution. I truly feel for people that work for this company. You can do better and deserve better than this unethical company. read more

Clutter - Great moving experience with the clutter team. Thanks for helping make moving so much easier. - Self Storage Near Me

Horrible company I just wrote for a simple quote and they didn't respond for over a week. I hired another place due to slow response. They then bombarded my phone and email daily for weeks. I unsubscribed, said STOP over and over and over and it never stopped. I just got another email today!! They harass you with spam and marketing. Its the worst I've ever experienced. Do not contact them you will regret it. Talk about CLUTTER read more

Justto show you how shady they are. They use subpar movers and basically damage all your stuff, which they pack and move mind you. If you file a claim with your credit card clutter will actually lie to you and say that the credit card sided with them which is why theyll need to rebill you. Think about that, not the credit card company but clutter. Basically they cancelled the disputed charge and recharged me and lied about it. Basically im gonna do another charge back, because i have the call documented and will file with BBB. Super super shady, use them at your own risk. read more

Clutter - They wrap and move your stuff. But when it breaks ull get only $60 for it. Doesnt even cover the cost to dump it. - Self Storage Near Me

The workers the last 2 times were absolutely amazing!!! I wish they worked for a different company so I could review them separately. However, Clutter the company is the absolute worst. The customer success team can never actually help you and if you have a problem you have to fill out a form. You will get a reply but never be able to actually talk to a human about the problem. I wish I had not used them to store all our stuff for our move. Please please please reconsider using this company because of the way they treat their customers and their employees. read more

I selected Clutter as my moving company after a quick Google search. The movers, Jordan and LaJay, exceeded my expectations. Their communication was very clear, their packing and moving were very efficient, and best of all, their energy was welcoming and friendly. I'd recommend these two to anyone! Furthermore, the movers uploaded pictures to Clutter's website of our inventory. It was cool to see what was packed and how it was packed. Overall, great experience with Clutter and what they offer for customers! read more

Update: Upon delivery of my stored items, I discovered that they completely broke my Yamaha digital piano. Accidents happen, I suppose, but the problem is the people in the claims department offered next to nothing in terms of compensation. This piano cost $2,000 and they are only offering $95 in compensation! They even acknowledged that the damage may have been due to "willful misconduct or gross negligence," yet still won't offer fair compensation. Unbelievable. The company's primary function is to take care of your items, and they failed at this function. Do not use Clutter. Clearly they did not train their staff adequately to package and load items, and what's worse is they don't care when your damage amounts to thousands of dollars. They also broke my glass lamp. They barely wrapped it in a thin layer of bubble wrap, then placed it loose in a box, and it shattered. The lamp is worth over $200 and Clutter offered $12 as compensation. Laughable. read more

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Today was moving day, and I was excited for clutter to arrive... until I wasn't... Long story short, when you do the walk through online and list all items that they are initially moving out of your home, the idea would be they're responsible for bringing the correct tools and space in truck. However, that wasn't the case. A portion of the truck was available for my full-size 1bdrm apartment. Only my table, some chairs, and 1 rocking chair would fit. On top of that, they had other items from 2 other customers in their truck. Cross contaminating my items. I'm not sure how others live to feel comfortable enough to have my items mixed with others on the same truck, NONE of that is in the contract, BTW. Drivers were great, but their company sets them up for failure. Customer service sucks, and dispatch sucks. The whole company is fraudulent at this point. Unfortunately, I had to fire them due to false advertising and lack of space even though I did the walk thru and had to explain all the items that I was taking. Better to do it yourself or with another company. read more

Clutter - Self Storage Near Me

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They destroyed my $600 TV and is only willing to pay for it based on its weight since I did not pay insurance. Now, my TV only costs $42. What's worse, Yelp removed my review. I think they're trying to protect the business. It's been a few days now since Clutter replied to my review and - nothing. read more

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Do not use this company! They try to charge extra for everything, break all your belongings, and then only pay $20 in compensation. They damaged $350 worth of my items and are paying only $23. They overcharged and refunded reluctantly. Never ever use them!!! read more

I used Clutter when the pandemic first hit and stored with them for about 2 years. The moving team was incredibly fast, efficient, and communicative. Dispatch gave me a window of 7am-10am and I was alerted that the team was on their way around 6:45am. Once James and Gustavo arrived they were friendly, professional, and very helpful. I'd recommend Clutter to anyone who isn't moving to far from the area, as Clutter only provides delivery service within a certain mile radius of each service center. Thanks again James and Gustavo! read more

Clutter - Self Storage Near Me

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Seriously stay away! Absolutely horrible experience using Clutter for moving locally from old home to new home. 1. Careless handling of furniture: No edge protectors were used for any furniture (Their website clearly mentioned that edge protective would be used for all furniture). This caused damages to the edges of several costly furniture. 2. Untrained movers: Some of the movers were clearly very untrained, and were careless in handling costly furniture. A costly dresser was moved out of the house as is without any covering (not even wrapped in blankets). This caused several damages to the item (one leg broken, various scratches along the edges, one edge fully damaged). 3. Even the flooring that was recently changed in the home was damaged during the move. In total, 5-6 costly items were damaged, including: - Bedroom dresser (moved out without any packaging/wrapping) - Night Stand - An outdoor swing - A large TV stand - one leg was fully broken - Large Dining Table - Coffee Table - Flooring in the house Initially 3 movers came in the morning. Halfway through the job, they mentioned that they needed an extra truck and 2 additional movers and increased the rate. The 2 additional movers hardly did much work. At the end, I was charged $2123 for a local move that took longer than expected. They spent 10 hours but were very very slow in between, some of the movers were hardly working. They were sitting near the truck listening to music. Extremely unhappy! read more

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Another great Clutter experience. Got Halloween and Christmas out of the garage (don't judge!) and off to storage until October! Fast and friendly! Thanks guys! read more

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Tldr: the team on the ground is great. This 1-star review is NOT about them. Clutter pricing is confusing, not consistent and made me upset. The team is very professional. Patrick and Cordel arrived on time. They were friendly and very fast at their job. Everything was tagged and packed nicely for storage. I would give the team 5 stars for their service. Regarding Clutter, I made a reservation yesterday and Kendall helped me with my case. He quoted me a higher price than what I found online later on. I took multiple screenshots to show the better price I found online. How can Clutter have this practice? I'm the first-time customer and it made me very upset. read more

Clutter - Patrick and Cordel - Self Storage Near Me

Brandon and his team were the best movers we've ever had, by far. Right on time, well prepared with multiple trucks and more than enough packing equipment, hard working, great attitudes, and careful & respectful with our belongings. These guys exceeded expectations and I'll definitely use Clutter next time we move. read more

Clutter - Self Storage Near Me

DO NOT USE THIS COMPANY. They were good ~5 yrs ago but now that they are a "big name" company, quality has gone out the window. Customer service, forget it. They will blame you for their planning even if you go through the effort of providing pictures and a detailed inventory list. And the day of supervisors actively make choices on behalf of the team so they can squeeze you for more and more money. On top of that, the movers are careless and indifferent to providing good service. DO NOT USE. PERIOD. read more

Best movers we have ever had! Thanks to BrandonS, JuanO and NicoV for spending the whole day packing and itemizing all of our precious items! And thanks to KevinG, JeffryR, and AntjuanM for joining later to add some more fire power to get it all done before sunset! We have moved around the world every few years, and this is by far the best North American packing and moving experience we have ever had hands-down!! Thanks to the awesome Clutter team! read more

Clutter - Clutter moving team: BrandonS, JuanO, NicoV, KevinG, JeffryR, AntjuanM - Self Storage Near Me

Shout out to Marco and Anthony!! Another person's belongings were attached to my account somehow and they were able to navigate through the problem well. They confirmed each and every item of mine with me, double check the code #. They identified issues based on those who labeled the boxes and were professional about it, not throwing anyone under the bus essentially which at this point isn't helpful. They worked very quickly, with care and were pleasant to work with. read more

Clutter - Marco & Anthony - dope guys! - Self Storage Near Me

I was initially considering using another business very similar to Clutter. However they seemed to have some shady practices so I went to Clutter instead. Before pickup everything was pretty clear. I was able to get help getting a coupon code applied that wasn't working. Took a couple of customer support calls but overall it was fine and everyone was helpful. Day of the move the team was running late because I was a later in the day appointment (now I know in the future it might be best to take the first slot of the day). But they let me know and I was able to track the team's route. The core team I worked with included Dominique and Anthony. Really loved working with them. Very friendly, helpful and flexible. They did a great job of getting me packed and we were able to have some great conversations along the way! Tho thumbs up for sure. I have yet to get my items back so can't review that, but my experience from booking to item pick up has been great so far. read more

Clutter - Dominque + Anthony after finishing the job - Self Storage Near Me

From selecting the storage estimate online to actually getting my stuff, the process was really smooth indeed. Thanks to Alex, Young, and another gentleman (sorry, I forgot your name), the picking up process was breezy and fast. After the pickup, I can track all my items in my online portal. I highly recommend Clutter. read more

Clutter - Self Storage Near Me

TLDR over $5k worth of damage to all of my large furniture items (well documented with before and after photos from the day before pick up as well as the day of drop off) and they declined the claim and offered...get ready for this... TWENTY DOLLARS! - Glass on coffee table chipped - Media stand dented and scratched along the front - Walls scratched and dented - Items in drawers and cabinets straight up left behind - Screws from bed missing and half assembled Clutter was notified about all of this (Olivia - I'm coming for you girl). TWENTY DOLLARS FOR FIVE THOUSAND DOLLARS WORTH OF DAMAGE. Shame on you Clutter for taking advantage of your customers. I feel sorry for the folks who don't have experience moving and aren't lucky enough to have captured before and after pictures of your handy work. Treat your friends to some dinner and ask them to help you move versus these jokers. UPDATE: After a week of waiting on one email in response to my disagreement they have increased their offer to "graciously" (per their rep) provide $250 for over $5k worth of damage and asked me to go find people to repair the chipped/cracked glass and chipped/dented media stand to prove that it'll cost more than that. So to recap: 1. "We didn't damage your furniture you did" (to which I responded with proof that they already had but sent again anyway to show otherwise) 2. "Whoops, turns out you were right, we did damage your furniture, our bad, here's a generous offer of $250. We hope this helps" (to which I responded no...it does not help...) 3. "Spend more of your time and energy to find people to repair your furniture and prove to us that it'll cost more than $250 to fix but we definitely will not refund you for the cost of replacing any of your items that were in pristine condition before we entered your home". Never again. Their "insurance" is a scam, their movers were kind but incredibly sloppy, and their claim resolution and customer service is non-existent. Don't do it. read more

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First of all, they never arrived at the scheduled appointment and had the nerve to reschedule without confirming it with me. The mover arrived disheveled and scary looking. I had previously cancelled, but here they were ringing my bell at...what?! ...8am n the freaking morning read more

We had a team of 3 led by Marcus come to our house to move about 20 mins across town. We moved from a condo with 2 floors to a house with 1 floor. The team was awesome and super friendly. All positive attitudes and smiles. They took great care of our items and were extremely trustworthy. Everything was wrapped with extra protecting layers and put into boxes they brought (lamps, pictures, and other furniture). We were around to help direct which things to pack from the old house and where to place things in the new house. Without a doubt i would use clutter again! read more

Clutter - Our awesome team! - Self Storage Near Me

Whatever you do, NEVER use this company. Oh yes , they are very prompt in taking your stuff and storing it. The location for our property was supposed to be San Francisco. After contacting this company to redeliver our property to a new place they said we would have to wait at least a month or collect it ourselves in TRACY. This was the message we received when asked to be put on a waiting list: "We are reaching out because the dates that you were on the waitlist for will not be available for your appointment. Please go to your Account Portal to find another date." In other words this company is holding our personal property as hostage in the hope that we will do their job. I wonder how they get all these five star reviews as this is not an honest company considering their motto is: "We pickup, store, and redeliver your items at the tap of a button." What do you mean I have been requested not to be contacted by businesses? I want my property to be delivered. read more

Wow - it's been a great 9 months with Clutter. Moving and storage has never been easier. Today I closed up my storage unit since I'm officially back in Bay Area. James Keomanichanh and Antoine Henderson were amazing movers - they showed up on time, were super chill, and finished in record time. Half an hour for 9 boxes and 2 dressers!! Clutter has been the cheapest and most efficient service I've used so far. I love how there's no surprise moving fees, how the app/site tells me how much more space I can fill in my storage unit, to even the little details like "track when your movers arrive" or "your team has been working x minutes". Highly recommend Clutter for your moving and storage service. I would definitely use them again in the future. And again - TYYYYY JAMES AND ANTOINE. read more

Clutter - My movers on 7/3/2020!! - Self Storage Near Me

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I love the concept of this company and it could be great, but they need to hire professional movers. In summary, here are the cons: - Movers are incredibly SLOW, and they charge $220/hour for moving! We have used several movers in the past and they were incredibly efficient. When Clutter arrived, they estimated 5 hours and it took almost 9 hours - Customer service, I contacted Clutter after the move since we were very upset but all they could give us was a $60 credit when we spent $1,500 using their movers Pros: - website is easy to use, allows you to schedule appts and change storage size - storage fee is cheaper than other units in the area (however, this is offset by the price you will pay for their slow movers) - they take pictures of all your items and post on your account read more

Used this company to move point A to B in SF. Team was punctual, good communication, respectful and professional. Quinten, Jordan and Anthony are an awesome team. read more

This Company went Above and Beyond all my expectations, Friendly, Caring and very efficient. Would recommend it to anyone

Nico and Arnold showed up within the window and did a great job of taking care of my furniture. Everything was nicely wrapped and they did it in a fairly timely fashion. read more

Amazing service and beautiful job packing all of our stuff! Thank you so much! Dominique, Emando, and Gustavo are awesome!! Such a trustworthy crew. read more

Clutter - Dominique, Emando, and Gustavo did an amazing job with our move!!! - Self Storage Near Me

These guys @ Clutter are awesome Delivered items back to me from their storage in a jiffy! The experience was quick and easy from their site. And the guys who dropped off were so nice and friendly. They deserve a shout out and lots of praise! Thanks so much Tim & Quran!!! read more

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Please please, save yourself the possibility of an extremely overcomplicated move and do not use this company. I had done my research and thought that Clutter was worth trying given that among the 1 star reviews there also seemed to be many 5 star reviews. Clutter did not show up the day we had scheduled our move. 2 hours after they said they would arrive, they called to say they would not be able to make it. This was on a Sunday. They told us that their next availability would be the following weekend. They were apologetic, and obviously left us in a huge bind given we were supposed to vacate our apartment two days later. We had to change our move out date, negotiate with our landlord, etc. When they came the next weekend, they brought an extra person to help us move, as a good will gesture given their inability to show up the prior weekend which we appreciated. The move took way longer than the estimate, and we ended up being charged for the extra person, and had to call them to speak with the manager (waited on hold etc) to get that fixed. Overall just not worth the headache. I'm sure many of the individual movers people have mentioned in the reviews are wonderful, but it feels like the company itself is too busy and disorganized to provide reliable service unfortunately. read more

We hired Clutter before the pandemic and had our stuff in storage for 20 months. When I first hired them, it was a great deal because it was comparable to renting a storage unit. The added benefit was they had movers who would help me pack and move my stuff to a secure storage space. When they first came, they were prompt and polite and I thought they were pretty good. They did damage my front door, but Clutter compensated for the damage pretty quickly. Today, they returned my stuff. You should know Clutter changed its pricing and it's a lot more than before. I had to pay to schedule a specific time. I got a text warning that the delivery movers would only move things once so be sure to know where they would place it because they would not be moving it again. Clutter follows Covid protocols and asks people the basic Covid questions before they come out. I also got texts when the movers were on their way; they were prompt and polite also. Here's the bad part. I had stored 20 items. Clutter can't find one item and it's going to take 5 days for them to locate it. That makes me nervous. Significantly, 6 of the other items were damaged (almost 33%). I now have to file claims for damage to expensive furniture. A storage bench has a large hole through it. Several tables had their corners bashed in or chipped off. My leather recliner is also damaged on the legs. I don't blame the delivery guys at all. They were very careful unloading and moving my stuff in. It looks like the guys who came initially either didn't wrap properly or my items were bounced around in clutter's storage facility without any concern. The delivery guys helped me document my damages and I am processing the claim too. However, I am concerned on what they'll pay me for my damages. I'll edit my review after I've finished the claims processing. Overall, it's a good service. But for your sanity, make sure they really protect all your items very well - especially the corners and legs of all furniture. For Clutter - Marlyn, Clifford and Eric were professional, prompt and helpful. No complaints about them at all. Great guys and very efficient. Not sure why all my pictures didn't post. I posted 4 pictures of the damage - including a hole in the storage bench, damage to leather recliner, crush damage to corner of nightstand and damage to corner of dining room table and a picture of the crew. read more

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Amazing service! Arnold R. and Nicholas V. were so amazing! Quick, kind, professional and a huge help! They made the entire process super clear and easy. Never moving without using Clutter again. They took all the stress out of the process and what would have taken me ages was done in a day!! read more

Ever since Shelter in Place started, I'd seen Clutter trucks almost everyday when I was still living in SF. Once I got laid off myself, my household considered some options - stay in SF, move somewhere cheaper, or go stay at our parents' houses for a while - choosing the latter wasn't an easy (nor enjoyable) decision, but Clutter's great service and pricing made the move out process a whole lot easier. We packed our essentials and let Clutter take care of the rest! After signing on to the service and telling them how much stuff you had and any restrictions your building and/or street has, you could chose an upcoming date for their team to get your stuff. There were pretty limited options of dates since everyone and their mom was moving out of SF at that time in the summer, but we still got a good date just before our lease was up! On the day before, you are given a wide time range for when they would could (basically morning or afternoon), but you can track your team's location and status day of. Once they arrived, they are pretty thorough at their job: carefully wrapping, packing, and taking pictures of everything they take so you have a photo inventory of your stuff on your account. The team was professional and, I want to empathize again, very thorough - that means that the packing job would most likely take way longer than you'd expect. We had a decent amount of stuff and they worked overtime to get it all done that day; they didn't finish in the time they allotted but they called their manager and he approved them to stay and even came by to help out himself so they could get it all done that day. The photo inventory is great - once the weather cooled down, we wanted to swap our summer clothes for the winter clothes and it was super easy to find the boxes we needed and pick a date for drop off and pick up. Overall, a great service and experience for this time. We haven't yet experiences a full drop off considering we're still staying at our parents' (and I'm still unemployed) but I'm sure it'll be just as great whenever we decide to move back to the city! read more

Terrible service, enormous rates, impossible to get ahold of a real person, and no communication skills. I contacted them 48.5 hours before my pick up window (10:30am 2 days prior to an 11am pick up) to change my appointment. Additionally, I contacted them once the day before that (3 days prior). I had sent them an email and did not hear from them by 10:30am the next day (they claim they open at 5am, so they had plenty of time to read my email). When I finally got ahold of them at 10:30am, they notified me that I couldn't change my appointment, so I asked them to cancel it via their chat service. This was still the conversation PRIOR to 48 hours in advance. They claim that I was past the 48 hour window (which I was not) and charged me $100. They incorrectly charged me $100 for cancelling in the appropriate window. I filed a claim and it was denied because they just said I was past the window. Again, I was not. 5 years ago, this was a human-centered moving company with decent prices. Today, their prices skyrocketed, you can't ahold of a real person, their customer service team lacks basic communication skills, and they don't follow their own rules that they create (48 hour cancellation policy). The only benefit to my experience with Clutter is that since I will never use them again, I found a family owned moving company that did an amazing job for half the price, and on very short notice. There are many moving companies that actually care about you and your experience, and Clutter is not one of them. I wish I had checked back and read reviews before booking with them again, because it's gone downhill the last year. Not sure if there's a change in management but its unfortunate. They had my previous review removed because I had listed the other moving company. But, rest assured there are plenty out there that do an amazing job. read more

This is an amazing company and so easy to work with. The moving crew, Anthony, Brandon and Sebastian were the main team that came and began packing. They immediately put me at ease for something that is so stressful. We had a good time together, laughed and got a lot done. I was treated like a Queen the entire day. These guys are awesome. Eric and Cliff came later to join and the extra help was appreciated. Booking online was easy and I appreciated all the updates that were sent. Moving is so stressful but this team of guys made it so pleasurable. They were professional, kind and took care of the belongings that I needed to pack and store. I loved these guys so much I want to stay friends with them at least I hope they will be the same crew when I move back in and no longer need belongings stored. Also, the customer service team is on it. Each time I called or emailed they replied quick and solved each question. And as a bonus, the company gifted a $100 Amazon gift card. If you're moving or in real estate use this company!! read more

Clutter - My house getting "cluttered" - Self Storage Near Me

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