they have a flawed business model they only sell you an 8 month plan -the pricing to store converts at the 8 month mark..but to what rate ! ...despite several attempts to get a clear answer from customer service (a help desk overseas) they refused to provide me with a quote. I cancelled my account and my pick up date. i still got charged a $200 fee I am now reporting them them to the Better Business Bureau -Avoid at all costs!! read more

My things are currently being held hostage. I am going to get authorities involved because I have been trying to schedule a pick up for months at this point, and since they refuse to get me in touch with someone AT the tracy warehouse and not at a call center it is impossible to do so. I've been transferred to so many different reps at this point with no success to get my account sorted. Its been one of the most frustrating experiences ever and I can not warn people enough to not get involved with this company. read more

David W. and Christopher R. were super professional and quick with the pickup for storing items from our 2bd townhome. Total time was about 3 hours to disassemble, pack, and load items such as a squat rack, desk, and other items that we needed to move to storage. Highly recommend Clutter, impressed by how they tagged each of our boxes and items so we could review as they were packing. read more

The Clutter team provided the best move experience I've ever had. They showed up on time and were very personable and respectful of my items. Will use again for sure. read more

Terrible terrible company. I honestly don't even know how a company like this is operating. Used their 'packing' and storage service and when clutter says 'packing' they mean randomly throwing fragile items into boxes without any wrap. They damaged my 1) bedside lamps 2) digital scale 3) wall art frame and completely lost my knoll office chair I just purchased a couple of months ago which I paid $380. They also don't document and (although they are supposed to) and say "it wasn't documented so we have to deny your claim." What kind of company is that? I thought I'd save some money by going to clutter but nope. They will waste your time, money and stress you out. DO NOT USE THEM. For those considering to do a long distance move after using the storage, ask around. Many top rated companies I called said they don't wanna work with clutter since their operation is terrible. I was turned down by 4 highly rated moving services( they do pick up boxes from third party storage) bc the clutters reputation was so bad even in their own industry. Don't use them. Save yourself some time and money. These people will waste both. Just spend a little more so you don't have to get your stuff damaged, broken or lost (or stolen...) at the end of the day you will end up paying more. This company is not worth your time. read more

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everything was fine, I up loaded my pictures and the Artificial Un-intelligence decreed a specific price. Agreed. The guys showed up and took pictures of the job. and they said that it would be a bigger job. I said Ok. they left me a couple of boxes and split! I called the company to say that they split, the dispatcher told me that the job was cancelled because of unsafe working conditions. I followed their online instructions so the only reasons I can think of is that the job was under inflated by their robots. and it was a bigger job than those kids antisipated read more

These guys are BY FAR the worst moving&storage company I have ever encountered in my 40 years of living in Bay Area, and I have moved quite a bit during that time. I never left a negative review on Yelp before but for these guys I will make an exception, hoping that somebody will learn from my mistake and will avoid them and their horrible service and lies. It all has started fine - I really liked their business model - free mover services (up to 8 hours for each moving to their storage and from it. ) They have pretty good website with good UI. Too bad it was all a scam. Their storage was slightly more exepensive than competition, but the convenience of what they promise (hassle free moving+storage at good price) and "free" movers services they promise on their website made it look like a great deal. To the point I have willingly ignored many deeply negative reviews for them here on Yelp. Hoping it was a fluke, or somehow customers fault. Every time. Duh. Little did I know I will soon have to join the ranks and add my vouce to their choir... Short version - I was a complete idiot, I should have pay attention to the legion of those 1star recent reviews. If you are reading this - now is your chance not to be an idiot like I was, and not repeat my huge mistake by hiring these guys. These people have actually canceled my appointment on the morning of the move! And they did it under ridiculiously false and fake excuse, simply because they were greedy and lazy, and wanted much more money that the terms of their agreement advertize. And they did it in absolutely dishonest and sneaky way, while constantly lying to me about it. So here what has happened - I have a medium sized 1 BR apartment with average or a bit above average number of things. Nothing crazy or heavy. But just to be on the safe side, I have ordered 3 people rather then 2 , and I gave them detailed description of all stuff I have in my appartment with detailed photos, as they requested. So these 3 jerk movers (in my case their names as I was informed were Alex, Victor and Jesus) had arrived 1.5 hours late. (9.30am instead of 8AM they had promised. And they claimed that they have already been working for 2 hours on my case the moment they arrived (out of 8 free hours their service promised) I live in Mountain View. They must be living in Chicago or something, and appetently they counted such 2 hours road from it as part of their promised work hours. No other moving company does it. But the worst thing - once they arrived they decided they dont want to move me, because I had too many things to their liking, even though I detailed everything in advance. They said its a "two days job" (for three people moving one medium-sized one bedroom apartment. Duh!) And they pushed me very hard for me to cancel my appointment with them. When I declined, they told me that they are starting my move and will be callng their office for more people to help - BUT INSTEAD THEY LEFT WITHOUT EVEN INFORMING ME! And they gave competely fake reson for it in their report to their office! They costed me a lot of time, headache and money. I had to find another moving company (a very good one, fortunately) on the next day. And they have completed this "two days move" (for 1Bedroom Apartment!!) in 3 and half hours! Bottom line - this Clutter company has the worst service ever - these guys are liars, who try to trap you with their false promices of free movers when you rent their storage, and then cancel the appaintment on the day of the move, and blatantly lie about it! Seriously, this is my first negative review in my life, but since this is the worst and most dishonest customer service I have *ever* experienced in my life, I decided to spend my time and write this review, to help other potentional clueless customers. I will also write a complain to Better Business Bureau as wll once I will have some free time. If you have read it and if you still going to hire these guys - you have been warned, and you have no excuse. There will be very high chance that you will get burned badly, and you will only have yourself to blame. Good old rule - their promises and their service are just too good to be true. And they are mindboglingly dishonest and stunningly unprofessional people. Do yourself a favor and avoid them like a plague. If you still dont fully believe me, or hope it was a fluke - just read their recent reviews, and notice how large majority of them are 1 star. Appetently they used to be much better company, but were bought by another company some time ago, who made drastic bad changes and destroyed their previously good reputation completely. And thats the only reason they still have semi-decent rating on Yelp. But based upon the huge number of mostly one star recent reviews - this is changing as fast as mathematical average allows. read more

Clutter is customer-oriented and is run very professionally. I'm very impressed with their company's service concept. They're not just a storage company--they provide all the services around storage that people need In order to make it work for them, and it's all driven from a high-quality user interface. I chose to move my things from security public storage to Clutter because I was stuck with my storage. I couldn't move the things in the storage well enough by myself in order to go through it and cull the collection of stuff. Clutter digitizes this, making the work easy instead of too difficult to even contemplate. In addition to that, the storage cost is $100 cheaper per month, so this was a no-brainer for me. There are two things that weren't great about my appointment: the team was 45 minutes later than the app said they would be, which was fine since we needed time to go through what was in the storage unit anyway, but my son started moving an antique and was a little bit careless with it and ended up doing significant damage to an antique. if we hadn't waited so long, he wouldn't have been impatient and started doing things himself, which would've been much better for me. One other surprise was that they did not disclose before hand (that I noticed anyway) how strict they were going to be regarding evidence of cockroach droppings, spiders, and rats. Their policy makes sense and I am not complaining about it. It's good. But they refused to take three of my larger items because of these critters in my storage. While, I'm not angry about this, at least not at Clutter (!), I do need to come up with a solution for dealing with these three items. That had to happen sooner or later, so it's just as well. Eduardo was the team leader on our move and Gregory and Oscar helped move. They were outstanding. Eduardo was an effective leader and I appreciated how well he handled the difficult situation that came up when a dead rat fell out of a drawer in an armoire I had asked them to move . Progress halted while the nice assistant manager at security public storage cleaned up the rat and the storage unit. Eduardo said I would be reimbursed for this time which I think I was. Eduardo refused to store that armoire at all. I'll be getting it professionally repaired and hope for a reimbursement from security public storage. It was very hot and the guys worked really hard and quickly. Every item was wrapped carefully and photographed so I can review the contents later and have items sent to me as needed, One of the men got heat stroke, and I was pretty worried about him, but Eduardo kept giving him breaks which was good. Other than arriving later than the app said they would, the appointment went really well and was handled by quite a professional team read more

This company is the worst. It's a rip-off. They keep raising your bill. Please do not sign with them - your bills would go up and it's very expensive to get your stuff out of their hands. It started when they did not do their job well. They were late to the appointment, then they left a bunch of my stuff behind because they did not have time to finish their work. Now my landlord is giving me bad feedback because of the stuff that was left behind (I could not physically be there during the covid closed borders), and that is on top of that I lost those items. Next, they keep raising the monthly bill. It went from $300 to $450. When I asked to reduce the price a bit they were very strict about it. They know it's very expensive and hard to move out of their storage which is outside of the city so they use this advantage. Then I decided that I still want to move my things to storage in SF which was just $170 a month for the same amount of storage. When you go through the flow of canceling they offer to "lower your monthly bill" to $290.. At that time I thought OK, I will stay with them since they lowered the price. But they actually did not. They kept changing me to $390. How, why? Today I read how to self-pick up things from the Clutter storage in Pescadero. It costs 220 - why? They unpack everything for you so you have to pack it there again. And, if you leave anything behind they charge you $150. I found it hilarious since they left a lot of my belongings in my apartment. "Changes after that point will incur a charge that is the higher of $100 or 50% of your appointment fee " - also funny from the guys who were late to appointments at my house and because of that did not have time to finish packing my things. Do not use this service. Especially if you go abroad and cannot change your storage easily. They would take advantage of you. read more

Clutter - Of course I cannot get an appointment BEFORE my billing date - Self Storage Near Me

The movers Anthony and JP were AWESOME packing and loading. They took a lot of care of with all our things and were very nice. Unfortunately Clutter just sent TWO movers and a smaller truck even if 4 days before we asked for THREE movers and a BIGGER truck since we were sending a lot more things. They had troubles fitting things into their truck (several things were left behind) and took them more than the free time included which increased a lot our final bill. read more

Clutter - Self Storage Near Me

If it seems too good to be true, it probably is. I signed up for Clutter in the summer of 2019 and was promised reasonable storage fees, free pickup and delivery. Now, I'm being quoted $210 an hour to deliver my belongings, and the storage price has increased substantially. It feels like my belongings are being held hostage, and that is not what I was promised when I first chose them. Buyer beware- don't make the same mistake I did. read more

I'd give 0 star if I can. AVOID!!! Terrible service, they are not professional movers at all!!!! They destroyed everything, my furnitures, my place (doors, walls, floors..), caused over 50 dents on my wall, and countless scratches everywhere in the place; broke my hardwood furnitures. In addition, they did not move everything, left things without unpacking, made my place extremely dirty (need professional clean). And they are extremely slow, one bed, one desk, one couch and one TV, with a few boxes took them over 7 hrs!!! and charged me over $1200. Ridiculous!! This is the worst moving service I have ever had and can even imagine. AVOID AVOID AVOID! read more

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DO NOT DO BUSINESS WITH CLUTTER They damage your property and will deny the claim. I will continue to post on social media to those who are interested in filing a claim against Clutter. Background: Clutter damaged my condo when bringing in my couch and refused responsibility. I have a witness that will testify under oath that this occurred. I am a former attorney so thankfully I have the resources to seek damages but would like to provide resources for others there are three ways of action I will take: Movers have a duty of care aspect under the law regardless of how much insurance you purchased. You are entitled to seek damages if they have breached this by damaging your property. 1. File a case in small claims court. They will most likely the to evade collection because of poor business practices--you have a RIGHT to send them to collections. 2. Clutter has an active movers license. Please report all damages that Clutter refuses to claim to the following link: www.bhgs.dca.ca.gov 3. Report damages to your home insurance company and have their lawyers take it up with Clutter. I will continue to update this review in my pursuit to seek damages. I am beyond disappointed in Clutter's response to this. read more

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Reasonable priced, if you're looking for a company that will move your belongings to a storage unit temporarily or long, this company is highly recommended. They will even take certain items and dispose of it for you. read more

From first contact to the team that arrived to pack me up, Clutter has been phenomenal. Great communication and the team that packed me and put my things in storage were top notch. Professional, efficient, explained the process well, took great care with my things and were funny to boot. Moving sucks no matter what but Clutter and especially the team made it far less daunting. Highly recommend them! read more

Now I'm trying to empty my storage unit and I'm running into more issues - they only allow one reservation at a time (whichI understand is an odd request). Poor support team has been given scripts that state "one appointment per customer is a policy applied to all customers to ensure fair availability across the board." No manual option with support, just wait. The support team had a very fast response, but were not equipped to help me with my request. I am sadly preparing myself for my items to be broken and ruined like many of the other reviews :( Oh, and their prices went up significantly since I started using them in February, so take note it's not as reasonable as they may note. It was $200 to have 3 items removed from storage and that was closer to $100 when I signed. They are within their rights to increase rates, but there's new charges and line items than before like a "small trip fee" of $50 when that's the very thing they promote. read more

Clutter - Mattress was out of the bag and you can see some of the damage - Self Storage Near Me

Automatically changed move date without warning, then cancelled the move the day before

Clutter is such a disorganized company. From start to finish, the entire experience was a mess. The movers were unprofessional - yelling at each other and talking badly about my neighbors in my new apt building. (it was so embarrassing, I had to ask them to leave without unwrapping anything for fear of a complaint to my apartment manager) Customer service was rude and completely disorganized, and no one seemed to know what was going on. I was told one thing, then something completely different the next time I asked. I eventually had to start taking screenshots of every conversation to prove what they were saying. (Did not help) Every conversation felt like starting over because no one bothered to read past emails or communicate with each other. Dealing with them was just a headache. I was actually told that "just because I have screenshots does not mean I'm valid" Just wasn't worth it *update as of a week later* please don't be fooled by clutter responding to the negative reviews, they don't actually have anyone reach out/message to try to fix things. read more

Booked my move a month in advance, uploaded my files etc... The company CANCELED the service during the scheduled arrival window without any explanation or call, just sent me an sms...., forcing me to hire another mover at the last minute and incur extra emergency costs. Extremely unprofessional and unreliable. Would not recommend EVER. read more

It worked perfect for us. The whole process of storing and moving was very smooth and timely. Did not have to deal with multiple vendors which saved lot of time and effort. read more

When we downsized from our two bedroom, two bath apartment back in May 2020, we needed a safe, secure, and reliable way to store our belongings, and when we stumbled upon Clutter, it was a perfect match. With a virtual storage library of our "clutter," pick up and delivery is so easy with them, and this morning, they again exceeded our expectations. On-time, safe, and friendly. Thanks, guys! read more

Clutter - Self Storage Near Me

I'm trying to be as honest as possible with this review to make sure you don't overpay 3-4x on your moving bill. They have a simple website to set up the move, but the ease comes at several disadvantages. First off, beware of moving professionals that can hide behind big companies, because they typically couldn't get hired at smaller companies with reputations on the line. They aren't paid as well at the big companies, so that's the only reason they would take the job. These movers routinely take twice as long as the real pros. Second, Clutter claims they move your stuff for free. However, read the fine-print: only the first hour is free. That would be fine with good movers, but these guys take 4 hours for a 2 hour job, so you end up paying for 3 hours. Third, they deliberately underestimate how much space you need to fit your stuff, so that they can upsell you when the movers get there and tell you "looks like your stuff is too big". Then - and you can check this - they don't let you increase your term from 4 to 8 months, because that would let you get a better deal on the storage space. When the move starts, you're locked into your term. It's only remotely worth it to upgrade to a 10x10 space if you are going for 8 months. So start with 8 months. I've verified that the customer support people have programmed scripts to explain to you why you're paying more. One of them is "It looks like your move is taking longer than expected." You'll hear that one, I promise. I've used the service twice in San Fransisco (2024), and have spent many hours on customer service. I'd skip it, but if you're not concerned with paying around twice as much as you normally would, it is a rather clean and smooth experience. read more

Unreliable service. I booked a storage pickup for Nov 21, and customer support kept messaging me, going back and forth about rescheduling the pickup. However their available times are now a week before my original time. So ended up cancelling. But this just shows that they are disorganized and cannot plan all their customers' pickups, and are unreliable if you have to move out by a certain date. read more

Clutter - Text messages with customer support - Self Storage Near Me

One of the worst customer experiences I've ever had. I reserved a pick up appointment 5 days previous to the day I needed to move out. I went through the whole process, detailed every item that I needed to store, etc. On moving day, I receive a text that the team would arrive between 10:00 AM and 1:00 PM. The window was delayed to 1:30 PM - 5:30 PM, and then rescheduled to 1:00 PM - 4:00 PM, and finally 4:00 PM - 7:00 PM in a series of consecutive texts. At 4:40 I reached out via chat to confirm where the team was. I was told they were en route to my appartment and would arrive shortly. However, an hour later I get a call from the operations team telling me that they would not make it. No attempts to fix the problem were made, except offering to arrive the next day. When I told them that I had to move out that same day, they promptly cancelled the pickup. This left me with a very big problem, because my lease was ending that same day, and I was headed out on a flight the same night. I had about 2 hours to figure it out. To solve it I had to leave part of my stuff at a friends house, the rest is packed in my car, leaving me to deal with a risk of theft. I almost did not make it to the flight. I also got an email warning me of a $200 USD fee because I had cancelled with less than 24 hours of notice, even though Clutter cancelled the appointment. This has been the worst customer experience I've had in a long time. I would have really appreciated an earlier notice of the team not making it. The constant rescheduling and 0 attempts to fix the problem left me feeling like I was the lowest priority customer that day. To make matters worse, at 6:20 I received a text message telling me that the team was going to take their required lunch break. Clearly there is a problem with their backend process. 0 stars for Clutter. read more

I was moving today and had my appointment weeks in advanced, they cancelled me on the day of the move and want to reschedule this for a week after. I have important, work and medical things in there and they only want to move it to keep charging me. Dishonest terrible company. DO NOT USE THIS read more

DO NOT STORE WITH CLUTTER Quite possibly the worst customer experience I have ever had. I used Clutter in SF when I lived there. They lost a priceless painting that was handed down in my family. All of my other things were returned to me but the painting they could not find. Four years later, they reach out to me when I no longer have an account and have not used their services since, saying they found the painting and want to return it. When I give them my new address in New York City, having moved in the FOUR YEARS it took them to locate the painting, they tell me I am outside of their service area and that they have no way to get it to me. The only way to recover the painting, and not have it destroyed by Clutter, is to return to their warehouse in California to retrieve it. The worst, most absurd customer service. read more

Worse experience by far from movers in my lifetime and I am someone who has moved many times. Do not uses unless you want damages that are over the cost of your move and an unresponsive company who does not quickly respond to damages. A few days after this post Clutter was quicker to respond to the claims I submitted and did cover most of the damages, but I am now left with having to hire people to fix everything they broke and take time off work to be available or to go shopping to find replacements. I asked for a reduction in service fee since we paid $1600+ for the move. The request was denied from Hailey the Trust and Safety specialist saying that a reduction in service fee was not needed "Since we have already gone above policy for your claims." Says a lot about a company who believe fixing what was broke is "above policy". BEWARE. Sort the Clutter reviews by the recent ones and you will see this is no longer a 4 star company. I'm one of many people having issues with their services. read more

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Damaris, John and Jeronimo were awesome at packing up my apartment carefully and thoughtfully - and I absolutely recommend them and Clutter for moving services (this is actually the second time I've used them! They were respectful of my space and my belongings, which I also greatly appreciated. FIVE STARS! Thank you, Damaris, John, Jeronimo, and Clutter! read more

Horrible service. The truck that was supposed to bring my stuff had break failure and the employees almost don't make it back from their lunch. They brought two alternative trucks of which only one delivered my stuff. The other truck is missing I waited for them to pack a small 2b2b apt for over 8 hours when I had already packed 90% of stuff. And now after 12 hours of waiting my second truck with all my household items is missing Employees are disconnecting their phone and because it is after 5 pm there is no customer service read more

This review is for pick up and storage services only. Signing up and scheduling was super easy. I received a ton of communication in advance via email and text so I knew exactly what to expect for my pick up day. It was my first time putting anything in storage so I really appreciated that. Khilaje & Jordan were extremely professional, easy going, and efficient. When they arrived they introduced themselves and explained the process to me very clearly. They answered all my questions and I felt totally comfortable with the entire process. They also helped me consolidate and protect my bulky items that didn't fit in moving boxes. My parents were skeptical about the service, but were deeply impressed after the pick up and cannot stop talking about how nice they were. Thanks, guys! :) read more

Absolutely terrible experience with Clutter. I was scheduled to move out today and they canceled my movers just one hour before arrival -- with zero backup plan. I have to be out by tomorrow, so I had to scramble last-minute to find both movers and a storage unit (which Clutter claims to handle for you). I ended up spending way more than planned doing this. Their only solution? Reschedule for a week later -- completely unrealistic and useless. Zero reliability and no accountability. Would not trust them with anything time-sensitive. read more

Awesome people with good energy! Alex and his team (AJ, Anthony) were cooperative despite a slight time delay due to issues getting into the new apartment. They were fast and efficient at moving boxes in an out of the building, taking the stress away from all the heavy lifting. I highly recommend clutter especially if you're moving to a high rise, since they have luggage carts and such, making the process super quick! read more

Clutter - A-Team: AJ, Alex, and Anthony - Self Storage Near Me

This was our second time using Clutter to move in San Francisco. Just like last time, they did an incredible job! They are efficient with their time, professional, and delicate with the process of moving. Their price is fair and competitive. The teams we have worked with are always friendly, communicative, and also fun! On both our experiences with them, they have creative solutions to get the job done, which we were impressed by and thankful for. Our team on the most recent move (Teresa, Christian & Khalid) were wonderful! Incredibly friendly, fast, and professional. We throughly enjoyed talking with them throughout the move. They even went above and beyond and showed me how to reinstall the wood feet on my couch! We will continue to work with Clutter for our next move... we wouldn't use anyone else! read more

Run, don't walk, from Clutter! If I could give negative stars, I would! How awful is Clutter, let me count the ways: 1. They moved our items - without our permission - from their San Francisco storage location to Tracy, which is 2+ hours away. There was no prior notification of this move. Had we known, we would have taken our items before that move. While removing our items from their Tracy warehouse, I met another person moving a single item out and she said Clutter did the same thing to her. She wasn't notified either. So apparently this is Clutter's standard business practice - unethical IMO. 2. They charge fees for everything including removing our items from the warehouse. The person I mentioned above said, it cost her more to drive to Tracy, pay the removal fee than the cost of the item she was removing. The reason she was removing the item was because she was slightly over their cubic storage limit and the overage costs were astronomical. BTW, there's a fee for them to get rid of/donate your stuff too. She agreed, their marketing is bait and switch. Super nice to get your business and then its a full 180 after they have your things. 3. Clutter would not deliver the items to our location even though they advertise delivery services. Of course we would have paid for this service but it wasn't even an option. 4. The instructions when you arrive at the warehouse is to check in at the office to get assistance to access and remove our property. There was no one there even though we had an appointment. We called the phone number as instructed on their front door sign and there was no answer. I left a message and there was no call back. I finally walked around to the back through the wide open gate leading to the warehouse facility. After walking around piles of other people's property (real secure, right?!) for some time, I finally located someone to ask for assistance. Took them close to another hour to get our things. It took me less than 15 mins to load compared to how much time I wasted waiting, calling, wandering, searching, waiting some more. 5. They broke our corporate signage in storage. I can totally see how this happened given their tight spaces and use of forklifts to cram each pallet into the slot. They refused to pay for the damaged sign because "they didn't pack it". The sign was triple wrapped in 3 quilted packing blankets. If they don't put the sign the right way on the pallet with the other items, of course it will get caught on something and break. Perhaps my predecessor who chose Clutter didn't read the fine print. This review is to expose their shady business practices so you don't make the same mistake. Don't trust their marketing nor the helpful customer service arranging to take or actually taking your stuff. You will pay and pay and pay in every way possible way after they have your things. Update 11/3/23: In response to the response from Clutter: If your care and diligence is reflected by: 1. you responding to the incorrect person (I'm not Joseph), and 2. your Trust & Safety Team leaving an 800 call center number for me to call back. But, when I called, your call center representative refused to transfer me to the agent that left the message because I can't confirm the address on record because there is no address on record since your previous support rep, who answered earlier this week, wouldn't allow me to update our mailing address because we had already removed our items.... Well all of that is a big endless loop of idiocy which confirms what I wrote ^^. Seriously?! read more

Clutter - Self Storage Near Me

Last year, I used Clutter to move out of and into my dorm. Many of my belongings were brought back scratched or broken, and I had to talk to customer service for days before they finally agreed to pay for any damages. They initially refused. This year, I made an appointment weeks in advance for Clutter to help me move out of my dorm. My appointment was supposed to start at 11:00 on a Friday, and at 11:07, I was notified that my appointment was cancelled and rescheduled for the following Wednesday. Despite my explaining that I legally had to be out of my dorm before Monday, Clutter did not make any accommodations. Since it was so last minute before move-out, I had to pay hundreds of dollars for another moving company to get my things and hundreds more for alternative storage. This added up to approximately $1,700. This was also during my graduation weekend, so my family and I missed out on most of the weekend because we had to pack what I had relied on Clutter to pack. I filed a claim and was only offered $200. When I contested this, the agent said that they "didn't even apply a cancellation fee" for an appointment *they* cancelled after it was supposed to start. I strongly advise against using Clutter, especially if you have a deadline to move out. They are extremely unreliable and unwilling to correct their mistakes. read more

My experience with Clutter has been very good. From start to finish I encountered friendly, helpful, professional, efficient people at Clutter. From the day when two very nice men came to my home and collected dozens of boxes to today, when two very helpful men delivered those same boxes to my permanent storage unit, everything went well. Sure, it's a bit more expensive than moving all your boxes yourself, but I'm so busy with work and taking care of the home and life's demanding, fun and exciting events, that having Clutter be there to help with this storage issue has been worth every penny. read more

Smooth process with decent communication and notifications. Sometimes there is a lag between receiving documents before the appointment but we can chalk it up to the internet and etc.. The drivers for the appointments all have been professional and efficient. read more

Update! Clutter did reimurbse us for the dresser they broke. nice. and unexpected. however as we unpacked our other stuff they also (1) dropped our TV, shattering the screen making it totallly unusable. and (2) when they stored our wool rug, left if in a damp spot somewhere where it became infested with moth larvae worms which has also completely ruined the rug and potentially infested our house. (3) they also chipped our lamps and dropped several of our "fragile boxes" obviously they refused to compensate us for ruining all of these items. so we're still down an extra $3K+ with other items they ruined. so it really makes no sense at all to use Clutter to move and store your items since theyre going to break/ruin them and youre going to have to replace them anyways. youre honestly better off just throwing all your stuff directly in the trash since with clutter thats where itll likely end up anyways and you wont have to pay them to store it! read more

Such a great experience! helped us get ready for subletters- worked perfectly. The team was awesome

I recently used Clutter's point A to point B move service. We moved from one house to another house which is only 6 doors down across the street. Despite what I expected from a large and supposedly reputable company, this became an unforgettable experience in a bad way. Maybe I got unlucky and got assigned to an inexperienced crew? Here is a summary of my experience: 1) The crew was mismanaged. The lead did not communicate and spent most of his time inside the truck and away from the action. 2) The move was a chaos. For example, often part of the crew didn't have much to do because they were slowed down by the work of another crew member. They packed things wrong. And when delivering, they left boxes mostly in the hallway after the front entry of the destination house. 3) They ended up wasting a lot of time. It was a mismanaged job and not optimized for the short travel distance. A job that should have finished in less than a day got extended to the second day which was scheduled 3 days later. We needed to hand over the house to the new owner so you can imagine the level of stress that this situation caused. 4) There was trash and unused packing material left behind. 5) They ran out of certain packing materials quickly resulting in a major slowdown of work. read more