Oh gosh, where to start... I signed up with a company called MakeSpace, they provided great service when picking up my stuff and had acceptable fees. I was living abroad for 1 year, so when Clutter acquired MakeSpace, I was not aware of it (they sent an email but I missed it). My monthly fees went up from $150 to $292 (absurd IMO), then 2 months later they increase again to $313 and THEN AGAIN to $342. They charged me an additional $50 one month for no reason (customer support can't justify it). I closed my account and hire a moving company to pick up my things, they charged me a $299 fee just to allow me to send workers to pick them up + a $13 fee for labor. Also, before that, I had to reschedule the pick-up date once and called customer support to make sure I was not gonna get charged a fee for it, the agent said I was not going to since I had 2 days' notice, guess what?? they charged me $100 anyways. I tried opening claims on the website but they are useless. At this point, I am just happy to close my account and never look at this company again. My validation moment was when the moving company who actually picked up my belongings said they were overcharging me based on total volume... imagine that, a company in a business that is notoriously known for increasing the volume to maximize margins, charged me for a smaller volume than Clutter. Clutter, you are worst than a petty thief and I recommend everyone to stay away from your malicious business practices. read more

Clutter - Self Storage Near Me

They scheduled an appointment for me when I was only inquiring about their service I can not contact them, there are no humans to speak to or correct this. There is no option to close out your inquiry on their calendar which the website asks you to put in a date on their calendar that you're interested in (I was interested in finding out more but they scheduled me for 7am on that date that I was not sure of) The website forces you to create an account just to inquire details of their service. They only communicate through their impossible website which I cannot get through to. I tried to find a contact # to call but that had a constant hyper busy signal so it's not a legit contact # I found another contact # for them but was on hold for so long then they ask you to leave your phone # for a call back but they never call back. So I'm stuck with this arbitrary pick up date. Do NOT COME to my address please! I've read on many consumer complaints that since 2023 they now have so many hidden fees, if you want to get your items back, they then charge you very high prices to get ONE item back. I also read that many recent customers state that they don't show up when it is scheduled then they charge you a no reply fee!! This is straight up fraud and I want my name, address and date on their calendar removed immediately since they're not returning my customer service call. In LA there is a consumer help program on our local news channel where the reporter goes to the company to get a resolution. If I have to go to him, I will. read more

THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS!! I have never had such a horrific experience with movers/storage in my life and that says alot as this business sector is rife with criminals, scammers, and incompetents. But Clutter takes the cake! After spending a fortune using them for storage for 15 months, we had our things returned to us last Sunday in literal pieces, ie our tulip carrera marble top dining room table was in crumbles, shattered into a million pieces. Our couches had the legs bent or busted off as did our custom sideboard. The list goes on and on. And of course after paying for the white glove treatment and insurance they want to offer us $1,000 TOTAL to go away (the dining table alone was $3500). And mind you this is all by chatbot and email as I have yet to be able to speak to a live human being. Once I started digging around I realized we're not the only ones. Dozens of horror stories online. I'm getting my lawyer involved and am reaching out to other victims. I think a class action lawsuit is in store for these cons. I have also contacted the California Dept of Consumer Affairs. I will make it my personal mission to drive these terrible people out of business. So far they're acting like Oz hiding behind their digital curtain but they can't hide forever. I'm coming for you Clutter! Don't piss off a Taurus with nice furniture. read more

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I don't know if it was the movers or the storage people but Clutter broke a lot of my stuff. They shattered most of my cups, all my wine glasses, half my bowls and plates, and they broke my couch and ottoman. A box that said "fragile" on it, a sticker that the Clutter movers themselves put on the box, was destroyed upon arrival. It had many cups and plates in it. A company that moves and stores your stuff has two jobs: store your stuff and don't break it. They did the first one right but boy did they suck at the second one. There is no way I'd recommend this company to anyone. I paid $15/month for insurance of up to $1,000 in damages. After putting in a claim they are offering me less than that. A new couch costs more than $1,000, so that is absolutely unacceptable. What a horrible company read more

Strongly recommend to stay away. Used a bait and switch for estimating low and then overcharge once they have your items. One day move took 3 days with much delay and expense. Claim process a joke as you are talking to an offshore person with no authority to make right. read more

They have canceled on me less than 24 hours prior to my move and storage by them !!! I have never seen any company working like them. The second time I asked to speak to the manager regarding the cancellation with such short notice after being told you will hear back within 2 hours I never to this day meaning 3 DAYS later never heard from any one !!! Will never use them again and do not recommend them either ... Called last minute to Royal move & storage they helped me within the next day literally and helped me pack and move and storage ... God bless them ! read more

THIS IS A SCAM! DO NOT USE THIS SERVICE I honestly never write bad reviews but this company screwed me over so many times I just have to. They overcharged me left and right. I got a 10x10 unit that should easily fit a 1 bed. But after the move started they said it was getting full. I had to upgrade in the middle of the move with no way to check. Moving my items out they told me I occupied 500 cubic feet. Which within the 10x10 space. Which is generally going to be 800-1000 cubic feet. They said 10x10 is 200-400 cubic feet. That would be if the storage unit is 2-4 ft tall, which is obviously not the case. They say free pickup and delivery - but it's actually 1 hour free than 155 an hour after that. In general two hours of movers will be 155-200. They took forever to move as they repacked everything. I had packed it all and did not opt into packing. But they forced their movers to do this. If I had known I would not have used this service. Last they say they do cross country moves. But it's just shipping through fedex. SCAM SCAM SCAM STAY AWAY read more

This is a terrible service. Incredibly frustrating. When I moved my stuff, it was owned by Makespace, and part of their deal was that they'd move my stuff for free once I was done with the unit anywhere in the country. Now that's not part of the deal. So I have to pay 6k for a moving company, and on the day of the appointment, the storage people won't sign an inventory list my moving company needs by law to move the items. Clutter's website says a moving company can pick up stuff without me there, but legally they can't since they refuse to sign. So now I'll probably be paying more for this overpriced unit. Also, my moving company said that based on the amount of stuff I have, the unit they have been charging me for was pretty big/not full. So they've been scamming me all along. I've sent them multiple emails about all of this and they never respond. Don't use this company. read more

UPDATE: After my public review, Alex from Clutter's customer service team reached out to me (she was amazing). They were able to review my claim and prorate me the days I as not using their service. Unfortunately, a lot of my original complaints stand as the company still has policies and issues you NEED to be aware of if you are using Clutter and then move out of their service area. 1. They WILL NOT prorate dates normally, and it took two claims reviews, a public post, and another review to get it back. Just be aware of this when you move out, or get all your stuff back from them. If you were a MAKESPACE customer, this is a big change, and no one told you about it. 2. They have no policies in place if you MOVE out of their service area and need to get your stuff. You cannot go and pick it up. You either need to hire movers to get it, or do what I did, and meet them in a "public space" with a Uhaul (or Penske - they rock). They do not provide you with any list of public spaces that work - in LA this is an issue, traffic, etc... We chose a target parking lot, and got lucky, but be careful here. read more

I just received the claim for total loss/major damage items I had stored with Clutter for almost 3 years. I. The items returned were pieces of furniture that were in excellent/good condition when placed in storage. The excellent staff that delivered the items (the guys were respectful and informative) , indicated that the items may have been damaged when a prior storage company delivered the items to Clutter. I was never asked if I wanted the items to be transferred. One day they were on k e company, the next they were here. For over 2 years I paid the storage space for items that were damaged. Never received a call or correspondence on the broken items; the photos on the portal to my storage unit were never edited or changed. I could have saved money by getting the items disposed of and get a smaller unit. Clutter made money on me. When I got the reply to my claim I was given less than $200 for all of them, the review reflected getting more money for an ikea Billy small stand than for an antique writing desk, and they claimed I was given money by the item's weight! This company is shamelessly stealing money from consumers. read more

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Paid in full, Clutter delayed delivery and now demands more money to release my stuff. Refuses to give their position in writing or resolve the issue. Filing legal action. read more

Worst customer service and experience that I've ever had anywhere! it has been 6 weeks that I've been trying to resolve an issue with Clutter. They left mid move, didn't tell me they were leaving, left trash all over my apartment complex on my moving day. I was forced to get an additional storage unit and movers to finish the job. I was promised in writing by Clutter that they would come to the additional storage unit that I was forced to get to pick up the remaining items free of charge. They came picked up, and charged me. They don't call back, they respond to emails days later with "thanks for your patience? we're reviewing this" and then don't respond for days later or often until I've emailed once again. again worst experience I've ever had - dont use them! read more

The Team arrived on time. They answered my questions and explained the process. Further, they put my mind at ease by having everything necessary to get me moved out quickly and efficiently. I had the opportunity to sit down which was greatly appreciated! read more

I'm convinced this company will be out of business soon -- they've hiked up the rates so signficantly that it makes zero sense to utilize them. Initially, you weren't able to visit your own unit, but now you can. However, our unit is a good two hours away. It's utterly ridiculous. To move a few boxes from my unit to my home, they charge $210 PER MOVER per HOUR! I'm removing everything from my clutter unit and will be getting a storage unit closer to me for cheap. As noted, they will not provide an estimate. read more

The hits keep coming with y'all. Had someone working on this, finally went through all my belongings to see what else could have been broken and/ ruined and Clutter is saying they don't know if it was my fault or theirs so they aren't responsible. This whole process has been a joke. My couch was ruined! When I took off the cover Clutter had put on, it was covered in stains and mildew. Even had mouse/ rat droppings. This is 100% unacceptable. read more

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I had very low expectations, the booking was relatively easy, I didn't get concerned until after going through everything and ready to check out I realized there was no mention of a second stop. I bought the highest package because I had one storage unit stop. No phone number to call anyone. I send an email and get live person who was confused and confusing, I thought I was making the biggest mistake of my life. This was a big move for me so when moving day came I wasn't excited, I was terrified. Michael was the lead and as soon as I met him and team of 5 (+ two trucks) They were all smiling and ready to start my move. I told Michael my concerns and he addressed each one, finding a solution that made a very happy customer. They loaded my stuff so fast and efficiently it was noticeable. They listed to everything I said, having to navigate around my stressed animals, and had me moved out and in my new home in 9 hours day one. Michael was back next day, unpacked the furniture, set things where I needed in my new house, then went to my storage and unloaded that. Again, these guys were great!!! Everyone on both teams worked like muscle machines! Strong healthy men who were also kind and pleasant. In these times where do find this? Clutter. Thank Michael and team! You represent Clutter!! read more

Clutter - My Clutter Team! Thank you! - Self Storage Near Me

I am so disappointed. They forgot a bunch of my things and now want to charge me more money! They gave me $100 as an apology and then tried to charge me $190 an hour to pick up my things they forgot. I complained again and she said I have to file another claim to be reviewed! Who is running this company?! I wish I could take my things but of course they make you sign your life away for several months! DO NOT PUT YOUR STUFF HERE!! read more

First off the MOVERS ARE THE BEST CEOM ANY MOVING COMPANY! Extremely nice and professional I moved out of West LA and I know that was difficult with the limited street space and just stairs with no elevator but they were amazing! The gentleman helping me along the way told me I should be fine with the space I used and was quoted for. If they had storage spaces near me I would use this company 100% I have been screwed over by Public Storage and will never ever use them! read more

They lost the base to my temperpedic and damaged the mattress. How do you lose items in a storage space? Lousy and shady human beings and company. Don't do it. Just don't. read more

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A few years ago Clutter was great in terms of their customer service and helpful/conscientious movers. I've had to remove some items from storage a couple of times and everything went well. A few years later, having removed all of my items now, I would NEVER recommend them. I've had so many items damaged (2 of 3 claims paid) that there service is definitely not worth it. I believe this start-up company was suffering losses and changed a lot of their terms to the detriment of its customers. It is now very costly and not having direct access to your items makes it costly and cumbersome to retrieve them. Very short term usage (a few months) for a few items that are well packed may be okay. But having Clutter store furniture and large items for a longer than a few months is a BIG MISTAKE!!! Find other options or you WILL REGRET IT. read more

Robert and Ryan were amazing! Loved working with them so much as they were incredibly considerate and kind. Thank you!

I was concerned after reading some reviews, but I had a great experience. no hidden fees and everything went smoothly and professionaly.

I used Clutter for my moving!! Service is great and efficient. However the rate is high and more than what I was expected. The customer service team sent several extra paperwork with double charge price the day of the service which was not needed! Hulland and Lorenzo are both professional, supportive and friendly. They were an awesome team and did a great job!!! read more

Clutter - Self Storage Near Me

AWFUL AWFUL AWFUL experience with movers AND storage. Quote was based on having around 6 movers for 3 hours. When the day came, Clutter was short staffed. Therefore, we only had half the movers and the move took all day. Worse, the bill was more than twice the quote! We never would've gone with Clutter if they didn't honor their quote. Unfortunately, we didn't find out until the day of the move and afterwards when we received the bill. Clutter was unapologetic. Movers were inexperienced. Movers placed tape directly on the furniture. Upon delivery, when the movers removed the tape, they ripped the finish and paint right off a couple pieces of furniture. Also there were scratches on the glass dining room table. Several pieces of furniture were cracked and/or smashed. Most importantly, I had an 80 gallon tank that's very hard to replace due to its unique dimensions. The glass arrived shattered. I had to keep my pet in its temporary housing (plastic tub) for a long time while I scrambled to find a replacement tank. Still haven't been able to find the right tank. Storage is supposed to be temperature controlled. After the move, when we retrieved more items from storage, several items seemed to have gone through extreme heat. Sealants were melted and products inside were ruined. After delivering several pieces of furniture either damaged during delivery and/or storage, a hard to replace tank, and other smaller miscellaneous items, the movers took pictures off all the damage. We filed a claim including our own pictures to match what the movers reported. Clutter offered us a measly $400 as compensation. The tank alone would've cost over $1K to replace. I will NEVER EVER use Clutter again for moving or for storage. I loved the idea of a one-stop-shop that provides both moving and storage. Unfortunately, every part of the experience (moving, storage, delivery) with Clutter was absolutely horrible. Wish I could turn back time and gone with another moving company. So many items ruined and Clutter did not offer to replace or compensate! read more

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WARNING!!! WARNING!! WARNING!!! They completely destroyed our Queen sized mattress and lost the following: our family tent, my kids Ikea train set (we had a huge one that you could build throughout the house), my kid's Ikea kitchen, our bathroom shower extension, my husband's super valuable collectible items, our clothes, kitchen supplies, memorabilia,... this is only a shortlist of the stuff we can remember and that we were looking forward to pulling out of the storage to use. We wish we could have anticipated a fraction of what we experienced with Clutter. We signed up in 2020 and signed a contract with fixed monthly payments and free delivery. A year later they decided to double our monthly payment and start charging $250 plus 78/h for delivery. When we tried to talk to them about it, they simply claimed that they have the right to do that. Their customer service is horrifying. Sure they have someone answering their phones but those people are there to say "Yes, ma'am, I understand." as many times as possible and not actually resolve any issues. I'm sure one of them will respond to this message now and say similar thing. We're currently trying to get them to return our stuff to us by submitting claims through their service but all we're getting are responses such as "this item has been delivered", when in fact it has not. Please please do not use this company unless you don't care about your stuff or what will happen to it. This was such a huge mistake for us and I sure hope you'll find a trustworthy and reliable company to use and not these crooks. read more

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I just used CLUTTER to move and store in LA. My CLUTTER TEAM - Michael, Javon, and Mischael were exceptional! They were punctual, efficient, and respectful. Highly recommend using clutter for any moving and storage needs. read more

Clutter - Self Storage Near Me

Clutter is not a company I would use again. I give them 2 stars simply because at the end of the day they served their purpose. It took them over 7 hrs on TWO separate days (which I had to pay for bc the first day they weren't able to finish in time for their next appointment) to pack my ONE BR apartment for storage. Even though I had already packed nearly everything into boxes MYSELF before they arrived. I only needed help packing my kitchen dishes safely. They gave me a hard time about my small ikea sectional couch and said normally clutter would not move them? Which no where on the sight was it said that clutter would refuse to move/take apart sectional couches. So on DAY TWO, a new set of two clutter workers came and disassemble the couch no problem. So maybe that was a lie? 3 months later I moved into a new apt and scheduled the return of my items. That went smoothly and the workers were quick but I ended up with 2 damaged pieces of furniture and one missing leg for my couch. (EDIT: they also damaged my new crockpot ) I filed claims with clutter and they were approved right away. PROS : - inventory on the app is nice - workers were all very nice and polite - on time / easy to schedule - claims quickly approved CONS : - the price ADDS UP FAST - clutter will not reassemble any furniture they take apart, you'll have to do it yourself - damaged items - packing time was WAY more than I expected read more

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I want to thank JOSE, who was my pick-up rep from Clutter today (April 1st). He was very kind, approachable, friendly knowledgeable and efficient. Thank you Clutter for hiring such a fantastic person! read more

I paid clutter to move the contents of my house into storage where it stayed for two years and when I retrieved it, not only did they lose or steal a $2000 rug, but so many items were damaged by them having stuck adhesive labels directly onto furniture or used two inch wide tape to compress sofa cushions And stuff them into boxes and after two years in Southern California desert storage, the cushions were covered in the adhesive from the tape and the labels on the furniture destroyed the finish and took hours of effort to try to remove. Total incompetence. read more

Clutter - Anthony, Jarod, Cory, Chauncey and Orrin ( not in that order) Great team of guys, thank you! - Self Storage Near Me

I have used Clutter a few times to help me move and store my stuff in between moves. My experience has always been great! I have a house in LA and use them to move things out and store it in their warehouse. I was given a discount this time around and was told I could pass it onto anyone. I guess it is a Spring/Summer special!! I am sharing it with the public!!! Here is the code: TDGCN7 Feel free to use it! Anyone can and sharing is caring. :) read more

Over-charged me for many months after buying out The Shed (hundreds more than their rate of $145, and won't refund me) One of the people that showed up was drunk I had to hire a separate moving company to disassemble and assemble furniture and elliptical (even though in my contract I was paying for the full service) Broke my $600 coffee table (offered $60 as compensation) Broke my boyfriend's $400 Bowflex adjustable weight (offered $40-50 as compensation) No phone number to reach them Don't let you schedule more than one appointment at a time read more

I would give this company 0 stars if I could. I had valuable vinyl records distributed across a few boxes and when I got my items back, someone had gone through the boxes and stolen all the vinyls. All my items were in Lowe's boxes but I got back a Clutter box instead. When I filed a complaint I was told Clutter can repack your boxes but they are not obligated to take any pictures so there is no proof. I packed the boxes with a friend but having a witness doesn't matter either. Customer service is completely unhelpful. If you do use them, then definitely take pictures of everything you store inside the boxes but I'm sure they will have some way to get out of being responsible for any theft. read more

0/10 do not use this service, I signed up for moving and disposal. They did not dispose of my items and instead opened a storage unit unprompted by me. I caught their mistake the day of my services and they told me it was resolved only for me to discover 3 months later they had been charging for storage the whole time (my dad had generously paid for the service so I didn't know he was being charged). Their customer service seems to be outsourced and not authorized to do much and the escalation process is unintuitive and long. Its clear this is a poorly run service that is untrustworthy and over automated. read more

Excellent job! Clutters moving team Jacob and Errin did an amazing job everything went smoothly above and beyond my expectations. Thank you again. read more

Clutter - Clutter moving team Jacob and Errin. - Self Storage Near Me

Amazing! They were so professional, helpful, and worked so hard. They took great care of our items. We are fans!

I'm setting up my living situation for extended stay traveling and the Clutter Crew, Brandon S. and his team, came to pick up some of the stuff I planned to put in storage. They were very helpful, friendly, and went above and beyond. Overall I'm still getting used to Clutter. Hopefully taking items out is as good as putting items in! read more

Clutter - Clutter Team, Brandon S., Esteban, etc. - Self Storage Near Me

Hulland, Torez and Eric were top notch. When I needed to empty out my Clutter Storage due to the exorbitant prices I was paying monthly, they arrived promptly to deliver my items back to my home. They worked VERY quickly so that I wouldn't be charged even more fees for the delivery, as Clutter charges a fee for delivering one item or all your items PLUS the labor per hour for handling those items. I am so HAPPY to be rid of my Clutter storage unit. Hulland, Torez and Eric were great. read more

Clutter - Torez, Hulland and Eric. Great movers. - Self Storage Near Me

The WORST company ever - when they started out they were reasonable then out of no where they raised their prices to Ridiculous Amounts...They will also charge you a late fee of $22 and then another $50 I don't even think this is legal. CLUTTER is TERRIBLE. RUN DO NOT USE CLUTTER STORAGE. THEY DON"T DESERVE ONE STAR. GREEDIEST LIARS read more

Cliberman, Javon, and Freeman were excellent movers. They were fast, professional, and made moving as stressless as can be. We did have an issue with the Clutter email telling us our move time was at 5pm when it was actually 9am so we had less time to prepare and had to rush. -Nigel and Diana read more

Clutter - Our movers - Cliberman, Javon, and Freeman. Thanks, guys! - Self Storage Near Me

I have to leave this review, I don't want this to happen to anyone else. I scheduled my pick-up April 13th. I filled out the paperwork, I booked packers and movers. I was ready to spend the weekend moving my elderly mother. The numerous text, even the day before, said that they would be arriving between 7am-10am and that I would get an email where I can track the movers arrival! Great! I got up early so I can track everything. 7:16am I get a text saying that they aren't coming and that they have rescheduled me for three days later! WHAT? HOW? WHY? I tried the chat feature and they just repeated the text. I got someone on the phone. She said the same thing that was said in the text. After pleading with her, she said she would try and would call me back. She didn't call me back. By this time, I've totally crashed out! They had no resolution, no one to help me. Very WILD- this was very WILD. They couldn't come and I couldn't wait for three days. I cancelled and had to find last minute very expensive alternative. WILD! read more

Clutter - We were all set until we weren't! - Self Storage Near Me