As always, fantastic service. We have used the Los Altos store several times over the years. This time Sadaf was my IT person. She went above and beyond, trouble shooting my MacBook Air. It was a complicated, multifaceted problem but she didn't give up. She is also very knowledgable, cheerful and caring. We were able to laugh through the worst of the frustrations. Eventually it became clear that I really needed a new computer. She ordered it, got it the next day, and did all the data migration. Then I went into the store and she finished fine tuning and making sure that I was happy with the result. It really was a smart upgrade and I can get back to work. Sadaf also ran a diagnostic and cleaned up on the old one. While it no longer fits all of my needs, it is now problem free so I have a second computer which I can use side by side with the new one.. Also I might use is for travel, when I don't use so many of the upgraded features, and it is a bit lighter than the new one. Thank you Sadaf and ClickAway. read more

I needed to replace a swollen laptop battery with a battery I had already bought, so I asked several companies for quotes through Yelp. ClickAway was one of the first to reply and gave the lowest price. I called to schedule an appointment for the same day. Nick helped me out. He was friendly and efficient -- the whole task took only 20 minutes. He also showed me some tips for battery info in Windows. And the price exactly matched the quote. I'm definitely going to ClickAway for my next computer repair. read more

I came in with 3 problems I had struggled with for some time. Bhim immediately helped me with 3 totally unrelated problems: changing a primary password, loading multiple photos in Facebook, and opening a file. 35 minutes later, everything was resolved and he taught me so much in the process. read more

Bhim Rai answered my call on a holiday and using remote access to my computer, got the problem fixed. He's the best.

I almost never need PC help, but my latest windows update did not ever update and I was stuck. I tried MSFT, HP everyone and to no avail. These guys did a great job, in one day I was back up and running even better than ever. Great work, done quickly for a very good price. read more

The guys are aways helpful. They know their stuff. Very pleased with their service. I will continue to deal with them.

They are amazing! Bhim helped fix both my new and old PC (with virus) . He is very responsible and kept providing me with updates. Turn around time was great! Service was thorough! He also gave me honest advice in terms of how to care for the PC's. All completed in a few days!! Eddie helped with my EDD's data transfer and Rocky helped with cleaning my smartphone port. Awesome customer service! They have pride in their work! read more

Adrian did a terrific job for me and was extremely responsive to Needs.I will always ask for his help in any of my tech needs. thanks to Him and to click away for having him sent to me .Best Mort Lowengrub read more

It is great having a very knowledgeable technology service in downtown Los Altos. They gave me options for improving speed on my aging MacBook Pro. In the end, they replaced my RAM which gave me what I wanted for a very reasonable price. Knowledgeable, friendly and efficient...I'll be back! read more

Patrick fixed my older Mac Air Book in about 20 minutes. I was unable to dianose the problem. Patrick deleted some files that were not critical to the operation of the computer. I will be back to purchase my new computer when the time comes, from Patrick. read more

Bhim is wonderful. He always diagnoses and fixes my computer problems and is responsive to my anxiety to get things fixed before some deadline of a meeting etc. read more

Quick and careful work to clean up my old wheezing computer and set up my computer. Save me many hours of inexpert fiddling around.

I have been in for various reasons and have always experienced timely and professional help. They are awesome! Sheila T. read more

LOVE THE SERVICE in this store!! They're life savers! I called and went multiple other locations for a diagnostic report of my phone. None of them offers diagnosis for Android phone. Thankfully, after many nos from other stores, I got a YES from ClickAway. Erik K. has been very patient and kind with me. He did the report for me and also offered professional advice. I'm very grateful. They didn't charge me nothing but offered the best services that you rarely see in the market place. Couldn't thank them enough! read more

I have been a ClickAway patron & pal for several years. Admittedly, I am technically-challenged. Whenever I need help with my devices...Mac; iPhone, Tablet, Apple Watch... the ClickAway tech with whom I've worked has been patient & excellent at fixing & explaining. I've had good luck scheduling convenient appointments ...formerly at home, lately at the Los Altos location. Their prices seem reasonable. Worked with Daniel yesterday & he was great. read more

My iPhone 13Pro was hacked when I was opening a web page. The page that popped up said "You have been Hacked. Someone is watching You" I turned my phone off and called ClickAway who I have been using for years. Bhim Rai came to my house and found the malware. The Hackers came in through my Cache on my search engine. Thank you Bhim!! read more

I returned to ClickAway with the PC I bought from them 3 years ago. I wnted a video card with more memory. I went with an AMD Radeon 6600. Daniel ordered it and installed it 2 days later. I've always been pleased with the competence and professionalism of this outfit. Highly recommended. read more

Great go to spot. They are personable, knowledgeable and very professional. Honesty and great service are hard to come by ! Always trust that they will do their upmost and have never been disappointed. Quite a relief to know that any issue will be resolved and in record time ! read more

I've had excellent personal service from Bhim at the Los Altos location. Reasonable prices. Short wait time. usually get device back in 24 hours. read more

Bhim Rai and ClickAway: a perfect combination. Bhim checked out our systems, diagnosed a failing printer, and suggested a new one that fit our needs and budget. A thoughtful and knowledgeable person. We now know who to call and who to recommend to anyone with questions and problems. One less techno-challenge in our lives. read more

These guys freaking rock!!! I shorted my motherboard on my laptop and I could not get it to boot. I had over $270,000.00 worth of crypto-currency on my Exodus desktop wallet and I did not have my mnemonic recovery phrase as a backup. And some how these guys got the laptop to boot. I was able to login to my Exodus wallet and access my funds and yet they were only going to charge me $99.00 for one hours work. I tipped them anyway, though I regret it probably still wasn't enough given the headache they saved me from. But thank you! I nearly lost a quarter million $$$. read more

ClickAway - IT Services & Computer Repair Near Me - Los Altos, California

I can't say enough good things about ClickAway. I brought my phone in after dropping it in the ocean and losing pictures, data and contacts. I had multiple people tell me if they were able to even turn it on and get the data back it would be $1000-$2000. I made an online appointment at ClickAway as a last ditch effort. I bought it to ClickAway and within the day they had the phone on and fixed and I was able to get all my data off the phone! I was so excited. I HIGHLY recommend ClickAway they were all so nice and they had my phone fixed so quickly! Thank you ClickAway!!! read more

WOW!! Love that they are right in town, with easy parking, quick access from Foothill Expressway or 280! Had a minor printer issue with an ink cartridge not being recognized. Online booking for an appointment was easy, I received a confirmation call within a few hours, had a few voice mails left regarding status & they fixed the problem within a day! Lovely service - they explained it thoroughly and 100% corrected the issue! *didn't make me feel dumb for not being able to fix it myself :) I've had service before on larger projects, Hard Drives, backup of laptops, photo backup...but they made this small issue feel as important as the more robust help I needed! THANK YOU THANK YOU! read more

Bhim has been our go to guy for computer issues. This time we wanted to erase my mom's old computer and recycle. I was able to bring it in the next day and everything was done/ recycled, etc. I highly recommend. read more

This is the store I put my trust in. Nick was the technician who helped me to get my laptop fixed this time. He treated me with courtesy and patience. All the employees I want to say are very professional and make other people's life easier with their expertise knowledge and skills. Thanks a lot. read more

Patrick was kind enough to show me how to log back into my iPad when I thought I'd locked my self out and would have to wipe it and start from scratch. Thank you! Delighted! read more

This place is awesome and quick. My kid somehow got part of the iPad charger stuck inside the iPad charging slot and broke off. They fixed it super quick at a reasonable price! read more

I've been going here then I moved. But I still drove 30-40 mins to get my laptop done. Service sucked lately. First stop, took my laptop to fix since it appears to be not charging my battery . My laptop only works when plugged in. I was advised to buy a new battery. So I bought a new battery through Dell . Second stop, I asked to have my new Dell battery replaced my old one. The guy says the battery doesn't fit and just to order a non-Dell one because a Dell battery is expensive and plenty of aftermarket ones. Bought an after market battery. 3rd stop to have my battery replaced with the aftermarket one and this is when it gets really squirly, tech #1 took my name and number and stuck a sticker on my laptop and told me he will not have any time to look into my laptop as he's busy ( dude, why did you flag me going out the door while there are 2 other techs that could possibly serve me? Since I traveled far, I'd be glad to wait longer.). Tech #2 ended up helping me - he said he can do it and I can pick by 5p. I asked him to do a dxtucs as well ad replace the battery. Couldn't make 5pm so called to say I will pick up my laptop the next day. The next day happens, tech #3 helped me . I asked if the diagnostics was done and the battery replaced - he had to look it up and talked to his supervisor and yes, he said both diagnostics and battery replaced. I asked to have laptop turned on . The battery has a 20% charge. I asked why . He said if they didn't order the battery so they cant guarantee what the problem is. He said the laptop passed the diagnostics. This tech was somewhat nervous about me giving a bad review in their internal CS survey but I deferred my judgment . I went home thinking I just need to charge it fully at home . 3 weeks past and it's still not charging and didn't have any time to turn it in that far but did call the manager and the manager Patrick said to turn it in again and they will definitely know from a diagnostic if it's the battery that's wrong. I just decided to try another computer repair shop near me and shared my problem , TECH LOOP in Menlo Park. . Hector at Tech Loop found out the problem within the first 5 minutes ! My laptop port is broken ! He ordered the part and a new after market battery to ensure everything will be ok. $159.90 . Both items were ordered and my laptop was back to its old performing self again. As much as there are good reviews, I feel very compelled to write this one. Wasted my time (3-4 visits), money ($100+) gas etc. on something so simple that if ClickAway bothered to look physically at my laptop , they'd figured it out too! Are these techs all being trained the same way? They've said the same thing. Quality control alert. read more

Los Altos Clickaway is a fantastic service business. I use them for phone and laptop repair, and they are fantastic. Best I have dealt with. Staff is mannerly and responsive and professional, and they either fix the problem or tell you the truth--your computer is no longer serviceable because it would cost too much to fix it relative to a new one. read more

Bhim came on a Sunday to help fix a big problem I had been having (and no one else had been able to fix it). He is very knowledgeable and fair. I will definitely hire him again. read more

Thank you! Amazing service. Finals week at Stanford and my daughters computer black screens. These guys killed the game, got her up and running in 10 minutes. Diagnosed the issue. She can't be without the computer this week so they showed her how to fix it herself and scheduled a permanent fix for next week. FIVE STARS!!!! read more

I brought 2 laptops -- each of which had different issues -- to ClickAway and I am so glad I did. My devices were under the TLC of John, who is evidently a tech wizard. He diagnosed one laptop as having a corrupted version of Windows on it, and he reinstalled a working version of Windows and the device went from being a paperweight to a fully functional computer again! I'm thrilled. I was equally impressed with the ClickAway team's work on the other laptop. It refused to charge. They explained to me that they would need to take it apart to examine any issues with the battery, but due to the way it was put together (with the components soldiered on), taking it apart was not really an option. As such, they told me they weren't able to fix it and didn't charge me a dime for their time/work on that machine (even though I know they must have spent time on it if they know how it's put together!). I really appreciate the honesty and the customer-first service. I'll be back to ClickAway for any future tech needs. Thank you John & team! --written from the device that wasn't working before I brought it to ClickAway :D read more

I brought my desktop and Macbook to ClickAway due to both of them are not power on. They fixed my desktop soon said it was part loose. They charged very reasonable labor cost. For my Macbook it is big issue, they told me it will cost more if I want to fix. I really appreciated they have told me and ask me for my decision and did not charge me. They are very professional and honest team. Strongly recommend. I glad I have picked the right place to fix computer. read more

I am completely satisfied. My computer was completely fouled up with a known update problem with an APPLE MAC upgrade and they fixed it so I could use it the same day. My friends and I have used their services for many years and will continue to confidently do so read more

I have dealt with several people in the Los Altos location over a year or more. Each has been very knowledgeable and helpful. I believe it is always best to buy from real people rather than Amazon for something as critical as a home computer network, and having the expertise available has been a lifesaver read more

Very fast turn around - I brought my device in on Friday and was able to pick up on Saturday. I needed data recovery for my external hard drive. Glad to have been able to find this place. read more

I had a laptop computer that would not start up and when it did startup it kept on freezing. I took my laptop to the Los Altos location to have it diagnosed. After about two hours I received a call that they had identified the problem and fixed it. I was able to pick it up that afternoon where Tom was able to give me a full explanation of the problem. The staff there were very pleasant, knowledgeable and attentive. I have found my go-to place for any computer problems. It is great to support a local small business. read more

Eddie was very Helpful when I brought my Ipad in that wasn't charging. Long Story Short. They were unable to Repair my Ipad due to it being on the IC Board. It was the IC Charging Chip and it was more to repair than the Ipad was worth. When I went to pick up my Ipad there was no Charge for them going above and beyond to get down to the Root Problem. Their honesty as a business is what will have me to back when I have any issues down the line and I will refer then to my Friends and family. Eddie was fair and honest and customer Service was Superior. Thank You Eddie and I appreciate your Honesty... read more

Do not under any circumstances take your computer or iPhone to this company. I brought my MacBook Pro in to have a virus removed, operating system upgraded, plug in mouse checked, and a general cleansing . I was told I would get a quote in "two or three days." On the afternoon of the third day, not having gotten a quote, I went there and was told someone would call me by 3 pm. No one called until 4:30 at which point I was told the work would be done by "Saturday or Monday." Saturday and Monday came and went. On Tuesday afternoon I went and demanded that my computer be returned, All they had done was eliminate the virus (which I could have done by calling Apple Support) and say the mouse was no good. I was charged $139 for virtually no work, The positive reviews these people get are probably fake. Really do not trust these people. Their word is worthless. read more

I received wonderful service at the Los Altos store from Jon Kuhar. My laptop refused to boot up and after trying a number of online suggestions, I knew I needed professional help. I have the good fortune of having great IT support for my work laptop, but where to go for my personal PC? After reading the reviews on Yelp and getting the recommendation of a friend, I contacted ClickAway and immediately felt that I was in capable hands. Jon Kuhar assisted me by diagnosing what was going on with my PC, and in retrieving my data from my damaged hard drive. He was very good about explaining the various steps and costs involved, so there were no surprises. I highly recommend! read more