I had a very concerning experience with Clean Pro Moss LLC.
The company was working on my neighbor's home, cleaning gutters, removing moss, and washing the exterior. Since they were working in the front of the house, I intentionally parked my car in the back to stay out of their way.
After they finished the front, they moved into the back without any notice. While my car was parked there, one of their workers began spraying it with water without my permission. This was my personal property, and it occurred on my side of the property. There was no attempt to notify me or ask if I wanted to move my vehicle beforehand.
I contacted the company to address the situation calmly and explained that I would have appreciated a simple heads-up so I could move my car or avoid any issues. Instead of handling the concern professionally, the person I spoke with became hostile--raising their voice, using inappropriate language, and making personal remarks about me.
During the call, the owner stated he was "doing his due diligence" and justified the situation by saying my neighbor told them not to knock on my door. He also referenced a prior court matter between my neighbor and me, which was completely unrelated and inappropriate to bring into the conversation.
Regardless of intent, my neighbor does not have the authority to make decisions regarding my personal property. Spraying someone's vehicle without permission and then responding aggressively--while also bringing up unrelated personal matters--is unacceptable.
This experience showed a lack of professionalism, poor communication, and disregard for basic boundaries. I would strongly encourage this company to improve how they interact with both customers and neighboring properties.
Response: This is NOT A FAKE PROFILE. I am NOT computer savvy. You're right I didn't hire you, but I did call you yesterday after trying to explain why I was calling and yet you set off on a tangent without listening to what I was trying to say! Yelling and swearing at me!! I do not lie and would have appreciated you just letting me finish what I was trying to say.
NO ONE, is trying to spread false information here other than you and the situation yesterday, by denying the professionalism and how you handled the call. BUT you chose to listen to my neighbor and any and every word he said, down to me taking him to court and saying "i'm not a nice person" but "my husband was".
I am also in no way trying to spread false information to make your business look bad, just the professionalism of the call.
I am 1000% positive just by your work seen in pictures online and by looking over at my neighbor (whom, YES, I do not speak to) that you and the other gentleman do impeccable and beyond 5 star work. The quality is surely there.
My review and the other reviews I left on other platforms is not ABOUT the quality of your work, but for the way you handled and listened to someone who has ZERO ownership over PROPERTY that is NOT his! read more
