A refreshingly positive experience where the company used technology well and appropriately and managed to still retain a personal touch as well. Communicating was clear. Expectations were set and, most importantly, the service we received delivered on those stated expectations My only minor criticism would be that the marketing of add on services was a bit more aggressive than I would like, but my respectful decline of this additional options was all it took for them to back off. All in all a positive experience. I'll be back next year for annual maintenance read more

Rikki, Since you took the time to reply, I will update my review further. If nothing else, just to make you aware. When I finally dig an inspector out, he said there was no issue whatsoever and that I was fine to just clean up some minor water spots on an interior window and do a better job caulking. I finally went for a second opinion, and not only did they find the nails were not galvanized and installed on top of the roof instead of on the side, water had leaked in quite drastically leading to a $3000 repair. This other company literally walked on top of my roof and with her bare hands, picked up the entire tack strip that is supposed to keep things glued down. She couldn't believe the nails that were used and the placement but more so, that this was said to be 'no issue' by a professional. Your guy that came out to investigate literally never even put his hand on it to wiggle it around and see if there was an issue, he just looked - no ladder, just climbed part of my balcony and looked. If I had listened to him and just caulked the interior window so that more water wouldn't have come through, this would've continued and become an absolutely horrific problem. I know customer service agents aren't always a reflection of the company but this gentleman was a 'master installer' his words. I'm not sure what there is more to say, but as a business owner you may want to know. As an aside, I do appreciate that even months later, someone responded to this. I do hope things work out as your company continues to change. read more

Our aging gutters were still functional but I wanted them replaced sooner than later. Justine from Gu-Wi was fast to respond and their bid came in the middle of ones I received. I found Gu-Wi's estimate to be very thorough, offered optional upgrades I could pick and choose from and Justin was able to get us scheduled within days. All of the communication/updating process is by text, emails and/or phone interaction prior to the actual day of installation. Day of installation, I couldn't have been more pleased with the excellent workmanship Angel and Luis displayed removing and replacing 120+ linear feet of gutter, complete with new downspouts and all new screw down aluminum gutter guards. Having been in the construction trades for 35+ years I know and appreciate excellent workmanship when I see it. These two pros were fast, safe and had the job completed with-in 4 hours and left the area spotless. They were happy to answer all my questions regarding product quality and offered several maintenance recommendations. The entire process from the initial response thru the final billing process was expertly coordinated via text/email with Justine, the company office manager. To be honest, having been a small business owner/operator I generally favor working with the smaller shops but the two bids I received from the little guys were significantly higher, possibly because they did not have their own gutter fabricator. Wu-Gi will certainly be on my short list of contractors for future projects as I now know they also do roofing, windows, painting and much more. read more

Gu-Wi Gutters & Windows - New color matched seamless gutters fabricated on site - Window Washing Near Me - Seattle, Washington

Had a technician to check out the leak near the chimney area. It has been more than 2 weeks. No detailed info on what was the issue. No quote sent. Slow response from the customer service. read more

Over the past 5 years, myself and many customers that I have spoken to reported/experienced over charging and no response from management or account managers when requests to refund or resolve services not completed or inaccurate advice on how to proceed with their gutters and windows home issues. I will be filing a complaint with the WA Attorney General to prompt and investigate billing practices and audit. I encourage others to do so as well. It seems they rely on customers lack of knowledge to escalate and fatigue from constant calling with no response. With enough reports - this will prompt the business to be more accountable. The pattern of charges and no response from company singals a pattern. I hope this helps. read more

Service was easy to schedule, and responsive when I had a follow-up question. Employee showed up exactly when scheduled and performed the cleaning of our solar panels and windows well. The company followed up with text and email to ensure we were satisfied with the work performed. We felt the price we were quoted was fair. read more

Quick to schedule and complete. Good quality of service. Used them several times and recommend them.

They were very quick to respond to my initial contact and they came out to get the job done within a week. The two people who came to clean the gutters worked extremely hard and cleaned up a lot more than I expected (beyond the gutters). Cost was very reasonable. I've already recommended them to others in my HOA! read more

The moss cleaning they did was good and fairly priced, but communication was frustrating. Gu-Wi uses a lot of automated text and email systems to coordinate their jobs. I had a hard time getting answers from actual staff about the job beforehand. They also did not follow up on a promised roof inspection to look at damaged shingles they discovered during the cleaning. read more

i had a very curious experience trying to get a window replacement bid but posting so that others know what to expect (or not.) this company was contacted when i generated a yelp project for a residential window replacement. note that at no point did i physically speak to someone on the phone or in person. communication went back and forth through the yelp project request and then on texts which i received telling me which date someone would come out, take a look and that 1-2 business days later i could expect an estimate via email (note: over yelp messaging, i provided my address, my email and my cell phone number in accordance with their protocol for completing an estimate.) the date of the visit came and went. the text i received the day before and the day of stated there was no need for me to be at home. EIGHT full business days have now passed and i never received confirmation or communication via email that a) someone came out b) they put together an estimate c) they're unable or unwilling to do this project. ABSOLUTELY NO COMMUNICATION! leading up to the agreed upon date, there were emails and texts saying someone would be out. it gave a person's name and said they do not nail down a time on the given date but that i could expect an estimate to follow. i found this problematic since most people i know work but also want to meet representatives from potential companies they may decide to go with. it felt very odd that they don't even provide prospective customers a window of time when the person will show up, but i still provided my info because i was curious, given the great ratings, what kind of estimate they would provide me. not sure if others are willing to go with a company that rolls like this but i'm not. lack of communication, lack of follow through, lack of clarification (if that's what they needed?). who knows! i hate putting up bad reviews but for the sake of others who may be in the market for estimates on home projects, this experience left A LOT to be desired. i'm left wondering how they've gotten so many 5star reviews and if this experience was a one-off? regardless, there was ZERO follow up, zero communication and i have zero compulsion to contact them again when/if i have any need for gutter or future window work. read more

Watch out for a warranty. I found the fault in my gutter water seeping. I needed to clean the gutter guards. read more

Great work and communication. Angel was very detail oriented, tackled the problems with ease and sorted my problem areas out quickly. Gu-Wi is now my go-to gutter company. read more

I've used Gu-Wi a couple of times to clean my gutters and windows. They are professional and do a good job. They were able to give me a quote remotely and schedule within a couple of weeks. Their prices are fair and they sent me a ton of before and after pictures with my invoice. read more

Windward Windows and Gutters were excellent is their response time and follow-up whether it be by phone, text or email. It was a tough job with overgrown vines and the guys did a great job! Call it luck, but the two guys they sent were of smaller stature, so I didn't have to worry about them breaking my monier roof tiles :) Thank you read more

Had my roof and gutter's cleaned. Fablous job. Great value for the money spent. Will have them back next fall.

Stop looking around and call this company! They are so capable and did quality work on my house gutter replacement and eave repair. They care about their workmanship and their crew are courteous and thorough. I'm one happy customer! read more

Outstanding service! Owner came to our home for the estimate, workers did a great job. Very efficient. Good quality and service. Thank you! read more

I had Gu-Wi service my rental property twice now. They were good and professional with what they did, cleaning/clearing gutters and debris to ensure the water flows properly exterior of a property. They were always prompt, reliable, efficient and responsive. Both jobs they did, they worked on the rooftop/gutter of my property, but my understanding is they do service windows as well (hence, the wi part of their name). I would use them again. read more

Great service when the crew arrived. There was a lot of communication before that - dare I say over communication? - but overall everything was easy and I have clean gutters for no effort. read more

I submitted a project description and scheduled a visit a few days in advance to get a bid. On the scheduled day, I received no communication about the technician's ETA. After waiting through half the day, I contacted them, only to be told that the tech had *just* reviewed the project description and concluded--incorrectly--that I needed a new roof, and that we reschedule the appointment. Multiple other contractors confirmed that a new roof was absolutely not necessary. Extremely unprofessional experience. read more

Easy to request service, they were efficient, communicative, quick, and affordable! Will be using them for all my roofing needs!

Easy to work with. Got the best quote from this company although others have very similar prices. The technician who cleaned our gutter and downspouts was kind and did a great job. Will use them again as long as they maintain the service quality and price. read more

Great service and excellent work, very good communication and qualified workers. I would highly recommend these guys to install or repair your gutters! read more

This company never lets us down. The team goes above and beyond to meet our expectations every time. On time, professional!

The company did a thorough job, on a large house that took 2 days to complete. They followed up with videos of problems they found and helped take care of tree branches that prevented cleanup. read more

On time , great work, and reasonable prices ! I would hire these folks for other projects!

Gu-Wi was great to work with. Their communication was prompt and notices were sent by both text and email. The process was pretty simple. They took care of the moss on my three story, stone tile roof with a wash and cleaned out the gutters as well. They were very thorough and did an excellent job of cleaning up as well. Great work! read more

I had contracted Gu-Wi to repair some leaks in the gutter. Good communication prior to coming out. Ethan was very polite and explained what he was going to do. 3 hours later he got the job done. Since I didn't get up on the ladder, I couldn't see what the result was. He said to call back if I noticed anything. I will update if it's any different. Overall, it was a good experience with this contractor. Will use them again. Thank you. read more

The roof is now completely clear of moss and looks good. Their cleanup was thorough, too.

Gu-Wi delivered again. Had them do my primary residence and a rental home roof/gutter cleaning and once again not only did they do a fantastic job but they went above and beyond getting our driveways and even my deck squeaky clean too. This is the second year I've gotten their service and their prices are the most reasonable while their service is consistent. A few days after they already finished their work, a twig got blown onto a gutter by strong winds, and they still came out quickly to get rid of that free of charge even though they weren't technically obligated to do it. Mind totally blown as to how I got so lucky finding Gu-Wi! read more

Gu-Wi Gutters & Windows - Don't have the before photo with my roof full of greens, but now my roof is looking sparkling clean! - Window Washing Near Me - Seattle, Washington

Great attention to detail. Mahalo for scheduling to fit our busy schedule. I'm sure that we will be giving them a call to clean our awning next year. read more

Easy to communicate and schedule. They did a thorough job and provided great service for our gutter cleaning

I am very happy with the entire process of having my windows and screens cleaned with Windward Gutters and Windows. Reasonably priced and great quality work with friendly service from all I worked with from scheduling through job completion! Brazen and Brian were on time, efficient, and did a great job thoroughly cleaning all the screens and windows! read more

Exceptional communication on all levels - via texting, in-person with technicians, and response time. Highly recommend this company not only for their high-quality work, but for their commitment for hiring top-notch humans who listen, respond and make every effort to provide a positive customer experience. Mahalo! read more

Dane was very polite and professional. He showed up on time and called me with his expected time of arrival.

I requested to re-seal some leaking corners. The crew performed the work very quickly. Most repairs were on the gutters too high for me to reach. Technician took photos after removing the old sealant and after reseal. Unforturnately I don't have photos of all corners. read more

Gu-Wi Gutters & Windows - Resealled corner - Window Washing Near Me - Seattle, Washington

The was quick to respond to my inquiry for a quote. The process was super efficient. Hair sent some photos of the work that needed to be done and they came the next day . They were professional and did a great job. Highly recommended! read more

The whole Gu-Wi crew is awesome! Very quick communication, everything was explained in detail. Communication was through Yelp, text, email, and phone. Very detail quote before work. I wasn't available when they came by both times and they told me I didn't need to be, which is awesome! Job was taken care of professionally and well done! Would not hesitate to call them again for any additional work. read more

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Mixed feelings because the manager offered a discount and sincere apology after explaining what happened. My original review about the service crew: The guys hosed my tools, cardboard moving boxes, trim, and left debris all over on everything. One partly spoke English and the other Spanish only. There's no reason they could be this sloppy and unprofessional. The guys laughed as I brought it up. Nearly $700 for 20 minutes and no clean up. My neighbor and I both had to yell at them for different offenses. Terrible service and low value. I wasted my time having to clean and dry everything. I'm working on the house too. Poor communication. read more

Gu-wi did a great job on our annual roof and gutter cleaning. We have a lot of trees, but their powerful blower had no issues with the leaves and fir needles. Good communication and arrived on time. read more