It was interesting reading all the reviews- they are all over the map. Our experience after 3 visits has been uniformly positive. We have a three story house on a steep slope and complicated interior architecture and have had window cleaners arrive, cancel, and leave because of the difficult conditions, the very personable 425 workers just got right to it along with the roof and gutter cleaning and the deck and driveway pressure washing. So far, so good. read more

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I have worked with Clean425 for a few years now for my Christmas lights, this year I had several issues that arose and not only were they dedicated to ensuring my lights were perfect, but the owner also even came out and spent hours troubleshooting. This team is amazing and not only does good work but has unparalleled customer service! read more

We had our roof and gutters cleaned today in addition to a soft wash of our whole house. Outside windows and skylights were also washed. Clean425 (Kaitlyn and Malik) did an excellent job! Our house looks like it was just painted and everything is sparkling clean! They were very careful about protecting our plants and outdoor furniture. There was a just a little tiny of blowing of our patio we had to do after they left Their customer service (Mharjorie and Rose) was top notch! I called for an estimate and they were out the next day. Appointment for cleaning was scheduled within a few days. We received calls and text updates about arrival time. Price was extremely reasonable. Highly recommend! read more

A "professional" promised to clean everything, upon clean arrival they said said that cleanable things were "uncleanable" after services were skipped, and then they stripped my new patio set that I had said every time " please, leave it be. My butchered patio set was never included and was to be remained untouched. The dirt scrubbed away by my very own hands. NOT FAIR!! I paid you to do it. Through this service I had never had my exterior properly cleaned. I'd also never considered that they'd forfeit my new patio furniture as such as casualty. They came and promised me a clean Patio. And then the cleaners said my house couldn't be cleaned, including my clogged gutters? No way. The first rain had over-clogged rainfall. the assault on my patio furniture was uncalled for. I literally said to not touch the new, untreated patio set, but we were also never compensated. Not good. Us read more

Clean425 - I never told them to pressure washy new, untreated patio set. - Window Washing Near Me - Woodinville, Washington

TL;DR: expect high rates. I felt rushed/pressured. Let me start off by saying it takes a company *lot* for me to deem some place below average in terms of customer service. The appointment scheduling and the free estimate process was fine and normal but what was NOT state up front is that they require a 50% down payment right then and there after they give you the quote. Not only was the "down payment expected at visit" not stated up front, but the request sounded more like a demand. I felt rushed and the salesman was very pushy in terms of trying to get me scheduled right away. But after pushing back and stating I'd give them a call if I'd like their services, he finally reluctantly left. I get it. I get businesses are trying to get more customers in the door but rushing/pressuring does not fall into my type of business ethic. Don't get me wrong, everything was handled professionally and all my questions answered favorably but I felt I was trying to be taken advantage of financially. I have a new home with minimal moss (a few very small patches) on the roof and was quoted $600+ for scraping/cleaning and moss treatment powder to be added. Again, I get that companies need to pay employees and such but this was such a ridiculously high price tag for something that seemed so minuscule. I hate to think what the cost would be for a rooftop with more moss on top. I'm sure they would do a fantastic job at such a high price tag but it just simply wasn't for me. read more

Nope. Scammy company. Did such a bad job I had to hire a different team to clean up after them and after my renters moved in. They claimed they had 3 people clean my home but only one showed up. I refused to pay and they threatened to take me to court. read more

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Original Post (July 2024) Unfortunately, we have very horrific experience with this company. You can see more reviews of people in our case on Better Business Bureau website (https://www.bbb.org). Clean425 cleaned our roof in June 2023. Since they didn't follow the correct steps in protecting our plants around our house (from front to back), our plants were exposed to their solution and died. A year later, they still want us to wait until they're done talking to their experts even though we've repeatedly requested them to replace the plants ASAP. We gave them a deadline to provide us with their replacement plan and they don't seem to bother. During our conversation last fall, they even mentioned that their lawyer had said they'd done everything to avoid any liabilities before we even brought up any legal matters. We're taking them to court. 10/3/24 Update: The Company contacted us right after we posted the review and only wanted to correct their wrongdoing if we remove our review. We refused to let them dictate the terms and conditions. They haven't contacted us since! read more

Everything from quote to finish was so easy. Before sending out Malik and Luis, I was sent a picture so I knew who to expect before I opened my door. They were punctual, personable, and strived to make sure I was happy with the work they did before they left. Even towel-dried my stairs off so they wouldn't be slippery. The exterior looks so good I can cancel the paint job I was planning! I am very pleased and highly recommend Clean425 to anyone needing exterior house cleaning! read more

We had Christmas Light's installed this last year by Clean 425. When the employee was leaving our driveway after removing the lights he accidently hit one of our lighted pillars and destroyed it. Pillar was repaired on 2 occasions because of cracked concrete on the top after repairing. We were asked to look at replacement lights because the carriage light is unrepairable. After finding lights to be replaced by them, I was told they would only be replacing the light they broke. The light's we have match all six pillars and 4 on the house! It would be at my expense to replace any lights besides the one broke. This has been going on for 6 months and not resolved. Bad customer service.... read more

The crew of Clean425 all did an excellent job cleaning and whitening my gutters, fixing a small gutter leak, applying moss treatment on my roof, as well as washing several of my outdoor windows. Malik, Terrance, Beau and Quentin kept me informed of each step along the way as they performed the work and were very prompt, professional and courteous. I will plan to hire Clean425 again In the future. Sue Mahoney read more

I used 6 different companies, in the past 10 years, never quite satisfied. I decided to ask for an in-person estimate. Ryan (I think) was quite thorough and professional. Gave me three different estimate. We went with the Deluxe package. Devon's team came yesterday. They did an excellent job. They were efficient, thorough and professional. Their price is excellent compared to 7 other estimates I got for similar services or less. I got before/after pictures, as well, the next day. I highly recommend Clean425. read more

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I mentioned in my previous review how disappointed I was with this company. I must say, they have redeemed themselves. Our Christmas lights went out, on our back deck, just before New Years. I am excited to say, Jackson and Katlin with everything they needed to fix the lights. They checked all of the strings and connections. They replaced what needed replacing and we now have the Christmas lights back on. I am so very pleased. Thank you. We will enjoy them until Clean425 returns to remove them. NOTE: I am sending a special thank you, to thank Brenda, for her above and beyond work. She was amazing! very kind, very patient, professional. Richard and Sheila Colbert read more

Clean debris from rooftop and clean gutters. Add moss treatment. One story mobile home and 2 car garage. Estimator quoted job which seemed extremely high ($556). He said it included a roof jack as an anchor for safety. Never in 25 years, have we had to pay for this item to be added. He said it was required by OSHA. We called OSHA and they said that it was required for roof heights over 35 ft. Our roof is 4 on12 and only 15 feet to the peak. He also said that the $160 fee was excessive for the roof jack. Felt like we were taken advantage of. The couple who did the cleaning did a great job. Walkways, porch, etc was clean. We did have 2 yard waste bins full of debris in the yard that I had to rake up. Guess it was not a subject that was discussed at the time of the bid. Would like to warn people about the uncharge for the roof jack. I felt the price for it was excessive. read more

After customer service checked to see if they worked in our area and said they had worked in our area in the past I scheduled an appointment. They called me back about two hours later to tell me they don't work in Fed Way. So I cant leave a review of their work just their customer service. read more

Devan and Joel were excellent. They cleaned my roof, gutters, and walkway in the front of the house. They were both so kind, jovial, and enthusiastic. They did an incredible job, and their customer service skills were excellent. read more

When they were here, they broke an antique stained glass window. After initially saying they have insurance and will replace the window, I have heard crickets from them. All 5 of my phone calls have gone to voicemail. I left 2 messages and sent 2 emails over 2 weeks and heard nothing in return. Is the company still in business? Gary Campbell read more

Second cleaning service disappointment. Exterior stone damaged, window scratched and one window was not well cleaned. Denied responsibility for scratched window when it was caused by them from the cleaning. Exterior stone was repaired and the dirty window was recleaned from them. Will be going elsewhere. read more

Highly recommend. Very communicative, on time, quality work. Used them for roof and drains, plus pressure washing. Loved the follow through and before/after pics. read more

We needed gutter cleaning on our 3-story condo. The man who came out to do the estimate was fantastic. All the boxes were ticked....i.e. good reviews, bonded, insured, etc. When you live in a condo, you need to go along with the other board members if they differ in who to choose. If it had just been our own decision, we would have chosen Clean425. read more

These guys are wonderful. They know what they're doing and they explain everything and do a great job. This is the second time I used them for gutter cleaning and I'll continue to use them. They cleaned stains off my roof that had been there for a few years. I'm so happy with their work!!! read more

I hired this company after being cold called by their sales rep, Richard, who is a fantastic sales person. He convinced me NOT to use another company because the oil sealant that I was told by that other company makes a roof dangerously slick to walk on for future services. He also assured me that they give a 100% guarantee and if I was unhappy for any reason, Clean425 would come back to make sure I am satisfied. Long story short, no quote given to confirm phone conversation or the price. The technician, Christian, had a Work Order on his phone for over $500 more than what I agreed to with Richard. Christian gave me half the difference as a discount and I agreed to eat the other half & allowed them to proceed because the three crew members seemed sweet and eager to work. Around 3 pm I received an invoice emailed for work not even completed, and no sign of the promised before & after photos. Christian and his 2 unnamed female assistants soon afterwards informed me they were finished. I was horrified because the moss was clearly still on my roof, just brown & ugly instead of green. After much convincing and logic with them about how I engaged their service for "moss removal", they stayed until after 7 pm to hand brush the dead moss off my roof, as I agreed to for the initial cost over $2,700. I later heard loud motor noise, so I went to check on their progress to find that they were on my roof - power washing it! This was something I specifically informed Richard that I did NOT want done. I have this on video as I yelled up to Christian to ask him why he was power washing my roof. His response was that it was "better" (faster). Both he and one of his female assistants were doing it simultaneously. Christian then came down to promise they had it on a low setting and that he was confident they would not damage my Presidential roof, which cost me $50K a few years ago. I wasn't happy about it and even told Christian that I was shaking mad and felt like crying as I walked back into my house in shock and utter disappointment. They finished the work after 7 pm when I couldn't clearly see anything. Christian informed me that his manager would return another day to make sure all is right. Gutters were also never cleaned. I called the next day to be immediately hung up on. I called again to speak with Ron & Richard (sales reps). They apologized to me for being unhappy & said their service manager, Adam, would return my call. I tried to let them know that I had a meeting which I was now late for, but that I would appreciate the manager coming to my house the following day after 9 am. We hung up and immediately Adam Butner called me anyway. He was EXTREMELY rude and instead of listening to my concerns, yelled at me, accusing me of being rude & told me that he was told that I was yelling at eight (8) of his employees all day long, the day before. I asked him who all those people are, but he only rattled off 3 or 4 names and told me he doesn't have to answer any questions and when I informed him that I was still waiting for the before & after photos, he barked at me to pay the invoice or he will "file a lien" against my home! He also insulted me about what I should know about business as a real estate broker & let me know that he was stalking me online about my business. It was clear to me now that he has evil intentions to keep my photos for what my imagination can only assume, with his bad behavior, would be to case out my property and cause me much undue duress and possibly physical harm and/or property damage or whatever else he decides to do. I immediately called the police and filed a police report. Adam called later that day to let me know he was contacted by the police and was told by the officer that he didn't understand my concerns and said I also was disrespectful to the police officer, by yelling & screaming at him. I called the officer to ask him if that was accurate and was told it was not. The officer informed me that he advised him to not have contact with me and that we should resolve our issue with the courts. I fully agree, but obviously Adam chose to call me again instead, to try to bully me AGAIN. I have since requested the before & after photos at least 6 times, to no avail. Adam had claimed he is an owner, but records show on-line (Adam told me to check with the Department of Licensing, which I did) that the owners are Eric & Chad Mills. I checked with the Secretary of State and found out that Adam Butner is the "governing body", so no where does it state he is an ower. Another lie from Adam. He had also said that he gave the photos AND a video of me screaming at his employees, to his attorney and that his attorney will send me the photos and video. It is a week later and still no before and after photos. If you look at the Work Order that the technician texted me from his phone, you can see that the sales rep had noted that I am nice but picky & detail oriented! read more

* STOP * * STOP * be sure to read all the reviews before hiring. 425 says ""Clean425 is Washington's premier professional window and gutter cleaning company"" what a bunch opf crap. NO way in hell i was going to be DUPED into having my roof blown off, thats right a simple roof blow off & 2 slow draining downspouts cleaned out for north of $600. dollars. if i did not know better i think the 425 people are on drugs!! i have found & engaged a better company that actually came out to see the job & give a accurate cost estimate. NOT like 425 who uses some crazy magic to work up a bid. read more

They were fast, effective and kind. Devan and crew got the job done! They pressure washed my house, cleaned the gutters and windows and my deck. read more

We let the moss take over our very large patio and driveway, it was so bad that the kids couldn't play on it because it was too slippery. Derek and Zack from 425 Clean came out today and pressured washed everything back to the sparkling clean it was when we had it paved originally. They were friendly, fast and courteous and I would definitely use them again. read more

Highly recommended for moss cleaning and gutter cleaning! They arrived on time and did a good job! We are satisfied and happy with the result! Had no issues with scheduling an appt and pricing was very competitive with competitors. read more

Andrew - Christian and Gonzalez were beyond .amazing Ryan was pro active and knew what he was talking about. Also got the crew here when he said it was going to be For sure I will be using them again !!! Thank you to all read more

I saw a van from Clean425 across the street at my neighbor's and thought I'd try them out since my typical vendors for windows and roof cleaning haven't even responded to my recent requests due to volume. I put in a message through their website and was called within 5 minutes which is amazing. They scheduled right away and service was great. The communication is the best I've seen in their industry. I would highly recommend and will be going to them as my go-to vendor for all roof, gutter and window services from now on. Thank you! read more

Clean 425 is a waste of time, money, and patience and doesn't even attempt in making things right. Shady business: For two years in a row, an entire section of the Christmas lights Clean 425 installed have gone out. They set an appointment for a week later to repair the lights. On the date they were supposed to complete the repair, Clean 425 was a no call, no-show. Clean 425's approach to addressing this was to rebook the repair appointment THREE days later. They were a no call, no-show yet AGAIN. No reason was ever given for the no call/no show. For the 23 days my lights were installed, there was an outage for 11 days. Terrible hygiene: The representative from Clean 425 who came into my home to discuss the light display and design absolutely REEKED of cigarette smoke. It wasn't the kind of faint cigarette smell from a person who recently smoked but she smelled as if she had been wearing and smoking in the same clothes for weeks. Annoying and needy: In September of the second year of service, Clean 425 started calling and emailing me every couple of days and then began calling me daily to have my lights installed. Without my permission, they booked a Christmas light install date for October 10th. When I did not responded by the date they set without my permission, Clean 425 sent me a bill for the difference of the initial discount they offered for three years of service. The company stated in an email they assumed I didn't want lights installed because I hadn't responded to them by the beginning of OCTOBER. *If a client has already agreed to your service there is no need for the over-aggressive sales push. Next, do not book an appointment without talking to the client. Lastly, a good way to lose a client is to send them a bill because you didn't hear from them by the time you wanted to hear from them 2-3 months before anyone is normally thinking about Christmas lights. read more

They showed up on time, finished the work on time, and had great communication both before and after the service! I'm new to home ownership and I'm really glad I went with clean425. Other companies were sending me higher quotes that didn't give me everything I needed. I will definitely use them again! read more

Not a reliable company to do the job. They send out kids to do a man's job!! The company gave me a quote and are trying to charge me 150.00 more then the 220.00 they quote. I don't recommend these workers come to your house! read more

Clean425 - Window Washing Near Me - Woodinville, Washington

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So I called several times and no one picked up the phone. I can understand that your dispatcher confirmed the wrong day. But this review is how I feel about my experience. My morning was wasted and had someone picked up the phone when I called two numbers multiple times with no one picking up then I wouldn't be leaving a 3 star review. As stated in above review the wrong date was given to me over the phone, and when I called again no one answered. So I spent a few hours waiting for someone to show up. read more

Just had my roof and gutters cleaned. They also pressure washed my siding and its beautiful. They cleaned my screens and windows on the outside as well. Chris and I'm sorry I forgot his partner 's name did a fantastic job. read more

I lost track of how many contactors I called trying to find someone to clean the stains and calcium buildup on the aggregate on my front porch. Price was reasonable (considering all the work involved). The front porch looks awesome! Courteous, professional and knowledgeable. Highly recommend. read more

Communication was great, and they did a great job. It was nice they took before and after pics so we could see they did a good job without climbing up there ourselves. They had an earlier opening and called to see if we'd like that spot before coming out (we did and was glad to have the work done sooner). read more

Update: After Clean425's comment below, I emailed the receipts and appointment confirmations requested to the email on their website. They visited our house in Fall 2019 - this job went well, and it was part of why we contacted them a second time. The second job where they cancelled on us last second and didn't offer to make it right when they couldn't come out for over a month was for Nov. 2021. read more

Clean and efficient from start to finish! I submitted an online quote, though their incredible online system, on Thursday afternoon, received a call from the front desk in less then two hours to schedule an appointment for Monday. I received an email confirming the appointment Thursday then a reminder email the day before. Tyler, the gentleman that completed the job, called mid-morning Monday and asked if he could come earlier as he was running ahead of schedule. This was perfect for me as I work from home so an early arrival is a non-issue. He arrived, reevaluated the windows (which I expected as the estimate was based on square footage vs actual panes). He provided the updated cost for my approval then got to work. He said it would take 3-4 hours, he was working solo, but he was actually done with the gutter cleaning service and exterior window cleaning within 2.5 hours. My windows look absolutely amazing and I'm sure my gutters will flow freely during the next storm. Thank you! read more

3 year package for Christmas lights and lighting quality has gone downhill each year. After 3 service calls that started in October, perhaps we will have all our lights installed and lit by Dec 5. We are still missing 2 large lighted wreaths, 2 bows not lit, 1 missing and light strands cutting out and mismatched in colors. On the "bright" side, the installation crew were always polite and hardworking. read more

Clean425 was easy to book and the crew arrived at the scheduled time. The cleaning was quick and the crew lead offered to send before and after photos of the roof. Those photos were never sent to me, and after flying my drone over the roof I saw that half of the roof was still covered in moss. My emails to Clean425 went unanswered and there was no attempt by them to clean the remainder of the roof despite having paid in full. read more

Virgil and team were good communicators, kept me informed, helped me understand what they were doing. They were thorough and did a good job. They even found a way to reduce the cost without reducing the service and brought it up to me even though I had already approved the price! read more

Very responsive. Very organized and clean employees. Employees listen and do the job right the first time. Such a great place, my son decided to try to get on and get hired! And he did and starts today!! So excited for him so be part of such a cool team!! read more