Scheduling = A, Initial Communications = A, Estimate & Sales approach = D NOTE: I did NOT get a bid or have work done, so rating/recommendation is only a "maybe". I still think it's important for prospective customers to have upfront expectations. I submitted an online request for a free estimate. The office called and set up the appt. On the day of, Jeremy texted to confirm and then when he was en route. He showed up, I explained and showed him a place where a leak occurred and that's what made us decide to replace. We discussed new architectural asphalt shingles. He was then going to go outside, check on the roof and afterwards into the attic from which he'd work an estimate. He said he could then meet with me or schedule the next day to meet, for an hour or even just 45 minutes. I work M-F and said I did not need a "sales pitch", I have some working/DIY knowledge of projects, materials and bidding. He then suggested next week. I declined saying it's not necessary. He said there's no reason then for him to proceed with doing the work if I wasn't going to meet afterwards. I was quite surprised. I said "okay, I'll pass" and he said 'thank you' and left. I've had two full estimates from two OTHER, reputable Roofing companies last week, no sales push. They went on the roof, walked the perimeter, sat in their cars and sent the estimates to my email and phone. Not sure why Patriot INSISTS on a sales meeting! Disappointed. read more

Hired Patriot Roofing to replace our roof a couple of years ago. (excellent work, great crew) Recently had a tree fall on our house and we had Patriot Roofing back to repair the damage. Again, Super happy with the results. Recently had another company do some work around our house and found that they damaged our recently replaced gutter. I went to Patriot Roofing and spoke to Kevin to find out how much the repair would be. He said he would have a crew come out and replace the gutter, No Charge! Wow! Didn't expect that and was very grateful. Patriot roofing came through again! Highly recommend!! read more

They did our siding on our house and it turned out outstanding! Wonderful customer service, great information in quote process and perfect finish product. read more

Patriot Roofing - Roofing Near Me - Gig Harbor, Washington

They were pleasant and professional but I did end up feeling like I was working with a car sales guy who kept demanding to talk face to face a second time to take me in person through his estimate , and when I said I did not feel it was necessary, he went on and on how he waisted his time and how estimating my job (a barn roof did cost the company over a $1,000) I simply a very busy individual who simply did not have time to meet him again, so I went with a different company who I felt was easier to work with without demanding a Second meeting to share their estimate read more

Wonderful job on my roof. I love how they explained everything in detail. Provide pre and post pictures of roof installation. My husband and I are very happy with our roof and the service they provided. read more

Our roof of concrete tiles needed a few tiles replaced due to some broken tiles. The initial contact with the estimator was an extremely thorough inspection of the roof both inside and outside. He discovered there was, indeed, a small leak where the tiles were disturbed but also an additional leak in the front that we had never noticed. Due to his diligence, we were able to get a minor leak repaired and not becoming a major roofing event. The repair took place as scheduled and done in a manner that left the roof hardly showing any work ever being done on it. The price was very reasonable, the workmanship was top-notch, and now we no longer worry about our roof. I have let our neighbors know of our experience and would recommend Patriot Roofing to anyone who needs their roof issues resolved. Dean B. Gig Harbor read more

Some of the gutters were installed perfectly while some of the gutters do not flow properly, I have reached out them via email if their resolution is satisfactorily I will update. A customer should not have to verify their work for them. If you have had them do a gutter intallation I would have someone check their work. read more

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Exploits disabled people and physically assaults them for repeated business. Patrick the sales Rep tripped over a carpet on purpose on his orginal visit and pretended I assaulted him and demanded cash and a check then their project manager broke into my house at night assaulting me and my wife repeatedly so we would pay to have the same roof area fixed several times. I have Autism and they exploited my disability hoping I would not remember. This type of behavior is what cause ELDERLY people with no support group to go bankrupt since they might remember that this company is charging them repeatedly for the same service... read more

This may be the best company I have ever worked with. They were constantly saying, "whatever you want, we'll do". They brought out their own restroom, and cleaned up every bit of clutter before leaving every day. Nestor, our crew leader, is a superhero! They go over and beyond the contract. Our 100 year old house looks brand new again. Patriot Roofing did a complete Hardy Siding job in under four weeks. Our house is nearly 3600 square feet. They had the tare off and seal done in three days!! I highly recommend them!!! Jeff Scott 253 365 2202 read more

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Patriot Roofing was extremely profession and did a great job !! From start finish it was first class. They kept us informed from the beginning to the end. We could not have been more pleased. It is a great company that treats the client with care and concern. Highly recommend Patriot Roofing read more

Received worst customer service. This company will drop if you ask them possibilities. The owner is only for his workers and drops customers because he loves his rude workers who hang up on you. Only company has a worker who will text you and won't talk to you and ecplain. How much can you text? They are too expensive and owner sides with employee and wouldn't answ about his employee hanging up on a customer. Stay away from this company; ou will save quite bit of money. I have been told by other companies that this companies lies and adds extra updat that you don't need. I cannot prove it but this is an honest experience. Thank you for reading!! read more

Exceptional service, great customer service and support! The project was finished correctly the first time, With no call backs.

Do to a clumsily added addition, our roofing project was a monster. Most roofing companies flat out refused to even contemplate doing our job, or low balled us so bad, we knew that price spikes were inevitable. The only company to play it straight, was Patriot Roofing. A roofing expert stopped by and spoke a ton of jargon with my wife. I watched. It was all very exciting. Estimator left, and when he returned, we had prices for everything we wanted done, as well as options as to how far we wanted to go, and what it would cost. Estimate was close to final bill, with one notable exception (Which wasn't a surprise, given that the roof was old enough to have watched original broadcasts of *The Brady Bunch*). Over all we had only two complaints, a small hole in our ceiling (which was fixed, gratis), and given my wife worked out of the home, a little clearer communication would have been nice. Still, great job over all. High recommend. read more

Talk about a class act! From the estimator to the crew that came to install my roof, I received excellent service. I obtained bids from two other companies that were significantly lower in price however the estimators didnt take very long to look over my roof and came back with their estimates within an hour of evaluating my roof. The estimator took nearly two hours to inspect my roof and attic spaces, took several pictures and made an appointment to come back and provide the estimate. When he returned, he provided a binder with a copy of all the pictures he had taken and an itemization of all the materials and tasks that would be accomplished to reroof my home. He showed me a slide show to describe the condition of my roof, showed me the materials they would use and explain why the products were the best for my roof. I decided to choose Patriot even though the price was higher because of the care taken to provide such a thorough estimate. The roofing crew and project manager were excellent and kept me informed of issues that arose throughout the project. They cleaned up the site at the end of each day and completed the job in great time. I highly recommend Patriot roofing. read more

Talk about a class act! From the estimator Levi to the crew that came to install my roof, I received excellent service. I obtained bids from two other companies that were significantly lower in price however the estimators didn't take very long to look over my roof and came back with their estimates within an hour of evaluating my roof. Levi took nearly two hours to inspect my roof and attic spaces, took several pictures and made an appointment to come back and provide the estimate. When he returned, he provided a binder with a copy of all the pictures he had taken and an itemization of all the materials and tasks that would be accomplished to reroof my home. He showed me a slide show to describe the condition of my roof, showed me the materials they would use and explain why the products were the best for my roof. I decided to choose Patriot even though the price was higher because of the care taken to provide such a thorough estimate. The roofing crew, project foreman and project manager were excellent and kept me informed of issues that arose throughout the project. They cleaned up the site at the end of each day and completed the job in great time. I highly recommend Patriot roofing. read more

Idk how their roofing is, but the worker I just came in contact with was one of the most impatient and rude people I've ever met in my life. And when they drove off, they cut off cars and ran a red light. Total asshole. Definitely wouldn't hire them for anything. read more

Researched many roofing companies before deciding on Patriot. Requested several estimates, but Patriot was the only one that had the expertise and experience to accept the challenge. Had terrible dry rot and deterioration under the soffits that required extensive carpentry work and painting. Their employees were polite and respectful while giving expert workmanship. Cleaned up after each day's work. Also, great followup after the job by owners to ensure that everything was exactly as promised. Highly recommended!!! read more

We were kept informed all the way through the process. And when we didn't think something looked right they were over the next day to fix it to our satisfaction. Very professional all the way through the process. T. Nic read more

Nick and his crew did great work. He was very responsive and the communication was great throughout the project.

I read the owner's replay and I still think that 1 star is accurate. I have a low pitched roof and 1" scupper drops were becoming clogged very often. To lessen this problem, I had 1" scuppers changed to 2" scuppers when my roof was redone. Then I had to have once section replaced. The estimator from Patriot assured me that they would use 2" scuppers, but I didn't make sure he wrote that on the estimate. The actual roofers came on a day I was not home and my husband was. I told my husband to make sure they put in 2" scuppers. The roofers put in 1" scuppers. So not only is that corner once again not draining, but I had to replace the downspouts in order to fit the 1" scuppers. Other than putting in the wrong size scupper and changing their schedule at the last minute so I could not be home to supervise, they cleaned up after themselves--no cigarette butts left on the ground like some contractors. However, the 2 men who came should not have put in 1" scuppers to replace 2" scuppers. IF they didn't bring 2" scuppers because the estimator forgot to note that detail, I only live 2 blocks from a big hardware store. There's just no excuse for such sloppy work. So my advice is make sure your estimate have every single nit-picky detail written in it. And make sure you are home to supervise. read more

I am a general contractor that owns a tree service and had an occasion to need a roofing contractor and called Steve at Patriot roofing and all I can say is they exceeded my expectations! They were fast, courteous and the price was a third of what I expected to pay. I will NEVER call anyone else again for any roof related work. Thank you Steve, Sue and crew for a job well done! read more

Patriot just replaced our aging cedar shingle roof on our custom-built home on South Hill, with a red standing seam metal roof. The new roof looks very attractive on the home and they did a great job. The process took a little longer than quoted (12 days as opposed to 8) and ended up costing a bit more than quoted, due to some unforeseen complexities in our attic, but Patriot gave us a fair price and did a quality job. (See the two photos posted for a look at the final product.) read more

Patriot Roofing - Rear view of Shortsinwoods, our home on South Hill. Patriot replaced our old cedar shingle roof with a red metal seam roof. - Roofing Near Me - Gig Harbor, Washington

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Buyers Beware!!! Ridiculous Pricing for Complete Reroofing by Patriot Roofing!!! Do your research before selecting contractors to do your total reroofing project. Patriot Roofing sent out an estimator today to give me a bid on reroofing our house. Brandon, our estimator, proceeds to tell me how a felt underlayment roofing is better product than synthetic underlayment. I asked why since only because felt is so much cheaper? Due to moisture buildup in the attic, he states that felt has better breathability than synthetic and that issues have occurred with the synthetic underlayment rotting the wood deck of the roof. Total BS!!! If you have moisture in the attic getting under shingles and rotting the sheathing, it is due to inadequate ventilation (intake and exhaust). Synthetic underlayment, if you do your research, is a vapor barrier which contractors need to check for ventilation before installing synthetic underlayment to address the vapor barrier issue so that moisture is not trapped in the attic. The problem isn't with the design of the synthetic product but with in proper installation of it. Synthetic underlayment is costlier because it has a lot of advantages over felt like lighter, stronger, better traction, etc. Homeowners need to balance the higher cost of synthetic for it's advantages vs. the cheaper cost of felt. I felt like he was trying to sell me a "subpar product" at higher quality product prices. For the geeks like me, Owen Corning actually did a study titled "VAPOR PERMEABILITY PROVIDES NO PERFORMANCE BENEFIT FOR ROOFING UNDERLAYMENTS IN VENTILATED ATTICS". (You can Google for this exact title and find the pdf of this study). Their conclusion is: "Proper venting--and, in turn, proper airflow beneath the asphalt shingles and underlayment layers--will keep a roof deck and attic space dry and functioning as designed throughout the life of the roofing system, with or without a breathable underlayment below the shingles." So don't get sold into buying felt underlayment instead of synthetic with the claim that it is more breathable. Total BS!!!! He than proceeds to quote me an average of $600 to $700 per SQUARE of roofing ( or 100 sq. ft) for the mid-range architectural asphalt shingle like the CertainTeed Landmark. It's not even the top of the line architectural asphalt shingle product. RIDICULOUS PRICING!!! Local average cost data per square in the Puget Sound is between $400 to $600 per 100 square feet for asphalt shingles. I have 6 plus actual bids to confirm this from very reputable roofing contractors in the area with shingle manufacturers certifications and top rated from Puget Sound Consumer Checkbook. Also, my roofing style of my home is as simple as it gets. It is Open Gable with 4/12 pitch. No dormers or valleys, etc. It is just large open roof. So there is nothing to substantiate a ridiculous pricing of $600 to $700 per SQUARE of roofing except for down right greed. I sent him away without giving me a proposal. At those ridiculous prices, he's wasting my time AND the company's time!!! read more

Although I didn't select them for my project, I was really impressed with the professionalism of the estimator, Steve. He showed up on time, inspected, and handed me a loose portfolio with photos and necessary information. I may go to them for a smaller project. Definitely recommend the company to anyone. read more

From the first contact with the estimator (Miguel) we felt like we were in good hands. Patriot wasn't the lowest quote, but was by far the most professional and thorough with the quote. Based on that, we felt they would be the best for the job and we weren't disappointed. Every step, every person that came out was communicative and made us confident that things were getting done the right way and we were getting a quality product. We are glad we picked Patriot for our roof replacement!! read more

Got a presidential XT roof. Their prices are pretty competitive and they began work sooner than expected! Their staff is very knowledgeable and I got a 50 year transferable warranty! I highly recommend these guys read more

Great work! True craftsmen that care about their work! After much research I looked at their previous work and hired them. We are happy we did. True professionals. If you don't want "snags" and you want a great all inclusive warranty, I would recommend Patriot. read more

These guys are top-notch! Of the four bids we got, they were the only ones to discuss proper venting and options to bring the roof to code. They worked with us to save money without compromising quality (i.e. allowed us to do our own tear-off). They are professional, courteous and friendly to work with. Jim, the estimator, really knows his stuff and was prompt on communication. Steve came out when the work was completed and explained what was done and how. He even took several photos that he printed to show what they did! Very happy with the workmanship and customer service. I would definitely use them again. read more

My roof leaked and needed repair. Nestor and another roofing technician arrived on the scheduled day, checked my chimney and interior leak evidence and quickly diagnosed the problem. The first hour of labor was covered under a service call type of arrangement; labor was charged per man hour after that. The repair to the chimney flashing was completed in one additional hour. The composite shingles were replaced seamlessly and all waste was cleared; ladder usage was "kind" to my gutters and did not cause damage or leave marks. Customer service at my house on repair day as well as via phone with office and managing staff was respectful. Wonderful job - I recommend Patriot Roofing to others for roofing needs. read more

Summary. I highly recommend Patriot Roofing based on our experience with them replacing our asphalt shingle roof on our two-story home. From start to finish, they were a great company to work with. In the end, they've exceeded my high expectations. Consultation Day. Jim came to our home on time, analyzed our roof, and gave us a free cost estimate. He explained the installation process, product and payment options, and warranty. He noticed we needed additional vents to bring our roof to code. At the end of the day, we had a detailed cost estimate and product brochures. We didn't decide just yet. Decision Day. We decided to go with Patriot based on past reviews and a clear cut warranty. Jim came back out and we spent thirty minutes or so trying to pick a color. Jim went back and forth from his truck with around six heavy samples until we made a final decision. Again, he didn't rush us and did not have a pushy attitude. Installation Day 1. Enrique, the job foreman, introduced himself and he was my main point of contact for the installation, which took two complete days. It was loud and messy, but there's no way around it. They brought out a dumpster and portable toilet, and one of those delivery trucks with the telescoping arms came by to deliver the shingles. Day 1 was mostly demolition and installing roof felt. They could have done a better job cleaning up after Day 1. They left tools out that I was worried would get stolen, but luckily they weren't. Installation Day 2. The crew was back early and worked super hard to install the shingles. They even separated what used to be a joint bathroom exhaust duct and installed an additional vent at no extra cost. They did charge me to replace one panel OSB roof sheathing which I knew upfront. At the end of Day 2, the roof looked great. I walked the roof with Enrique to go over areas that needed to be fixed. He assured me that someone would come back to address these items. After they completed their cleanup, I was very impressed after seeing the mess the demolition caused. They had rolling magnets that they ran all over my grounds to pick up all the nails, staples, etc. All of the construction debris was cleaned out of the gutters. When I did my final walk through, I'd say they exceeded my expectations with the installation and clean up. Follow Up. The owner, Steve, came out a few days later to look at the job and collect the final payment. Steve took his time and went over the items we had discussed with Enrique plus a few I added to the list. Steve handed us our packet which included our written warranty and said someone would be out within a few days to fix the outstanding items. Sure enough, they came out a few days later and fixed everything. Since then, we've had lots of rain and happy to say no leaks. I have a written, no fuss, warranty from the company and roofing manufacturer CertainTeed, so I'm confident that I chose the right company. Thank you Patriot Roofing! read more

Found Patriot Roofing via a Valpak Coupon. Came out to give me a free written estimate within days of first contact. Work was scheduled to begin about 2 months later. Unfortunately there were some major storms the week my roof was scheduled so it was delayed about a month. They communicated this to me as soon as they could. The roofers completed the work in about 4 working days. They were delayed a week during the job due to rain and the holidays. They covered the entire roof with tarps to prevent further interior damage. When the work was complete, they cleaned the yard better than it was prior to the start of the job, even cleaned up leaves and dead plants! I ended up paying a little more for some additional repairs that took place, but the cost was very reasonable. Upon completion of all the work, the owner met with me to go over, in detail, all the work that took place, including pictures. Would definitely recommend this company to neighbors, family and friends. read more

After reviewing seven bids for a new roof, we selected Patriot Roofing based on their knowledge and thorough explanation of air flow and what we felt was important in a practical, asthetic and efficient roof for our home. John, our rep and Steve, the owner were a delight to do business with and the crew was obviously happy to work for these folks! We were hard pressed following the job completion to find one plant disturbed or one nail left behind. These folks are professional and pleasant and our roof is gorgeous! It wasn't the cheapest, but was far from the most expensive and we could not have asked for a better result! We HIGHLY recommend Patriot! read more

They did a great job on our late 1800s victorian home: the roof looks immaculate. They were very professional and kind and we are very satisfied with the product. read more

First, a professional, first class wear-uniforms operation. Second, accept that a new roof done properly is expensive. I know I could have saved a lot of money by hiring others. Patriot did our simple roof, made a major improvement to a adjoining porch roof, made sure my bath and kitchen fans were properly installed (important!). I am sure we are saving at least ten dollars a month in heating/cooling costs because of the ridge vent. The house is properly ventilated for the first time, ever. And it got rid of all those black metal vent boxes on the roof. I got a good warranty, better than average financing through their recommended credit union (also buttoned up). Finally -- and consider this when considering bids: this new roof is up to current code. And accept that sooner or later, houses will be required to meet the current building code. If you spend $10,000 and find out a few years later that you will need to bring that new roof up to code before you can sell it, you might be pretty unhappy. You get what you pay for with Patriot. I like these people, how they hustle, how they do business. read more

Patriot Roofing completed our re-roofing exactly as they said they would. John C. met with us after inspecting and measuring the roof to present Patriot's offer based on our choices for materials to be used. His presentation was very informative, complete, and he was able to answer all our questions and concerns which included obtaining the necessary permits and inspection following the job. He was able to schedule us a tentative start date based on their workload, but explained it could be extended due to rainy weather. The shingles and most of the other materials were delivered on the scheduled date but rain delayed the job start two days. The crew of seven supervised by project manager Eberardo arrived just as we were told they would and after a brief introduction they went to work. They brought along a portable toilet for the crew's use which none of the other companies we got estimates from provide. John had provided plywood to replace the rotted eaves for us to paint prior to the job so it wouldn't have to be done after installation, and birdblocks to bring the attic venting up to code. The crew took these and started the job. They were very knowledgeable, knew what each was to do, and worked very well together as well as individually. Watching them left no doubt that they knew their job. Our's is an average size home and the first day they completely stripped the roof down to the wood, replaced all damaged sheeting, replaced all the eaves with our painted plywood, installed venting for exhaust fans, and installed the necessary waterproofing to protect the roof overnight. The next day they completely shingled the roof to our amazement. Roofs in our neighborhood done by other companies took 3-4 days. These guys are professionals. The crew cleaned up all the debris prior to leaving both days. This included running a large magnet over the entire yard near the house to pick up nails and staples. The yard and shrubs looked as good after the job as before. We were very satisfied with their work, and highly recommend Patriot Roofing. read more

Getting a new roof can be an intimidating task, but Patriot Roofing made things as painless as getting a new roof can be. The estimator, Mike, was thorough and answered any questions i had. He educated me on the roofing process and on how to pick a contractor for any home projects i may get done.He was the only estimator to inform me of my need for better ventilation, none of the other guys even addressed it. Mike was quick in responding to any call, texts or emails i sent him. When work began on my roof, the lead worker came and introduced himself and let me know they were starting and asked if i had any questions. when they started they wasted no time and began stripping old shingles and repairing boards. i was happy to see that they brought their own port a potty for their guys. The roof was stripped, boards repaired, new exhaust vents, double walled ducts installed, 2 new sky lights, new edge flashing, new pipe things and new shingles and a ridge vent installed all in 2 days. gutters were done a few days later. I only had 1 minor issue that was resolved onsite and right away. Patriot roofing truly did make this roofing experience painless, they took care of all the leg work, permits, arranging work, insurance even financing was easy. I would definitely refer Patriot Roofing to anyone who needs roof work done. read more

Patriot came out to our house and did an overall great job. We had a significant, but correctable issue the first time around that they addressed with professionalism and honesty.While we had a small communication issue initially, they really stepped up and made everything right. I think that a sign of great customer service is not always the ability to do everything perfect, but the ability to always make it right. They did just that and I can't be happier with our end product. I'd honestly give a 4+ if I could. read more

I had Patriot Roofing come to my house to provide an estimate. Since they wanted to come out during the week, I had my dad meet the Patriot Roofing estimator. After a thorough review of our roof, he told my dad that he would call me with an estimate. A week went by and no call. Two weeks went by and no call. I began to think maybe he had the wrong number. I called the estimator and left a message. No return call. Another week later, I called the office. They said the estimator was on vacation and would call me the following week when he returned. My dad also called the office and got the same story. It's now November, two months later, and neither my dad or me have received an estimate or a call back. It's hard to believe that hiring a roofer should be this hard! read more

Very impressed with the presentation and how they would ensure the job is done right and to my satisfaction. However, they forgot to mention that if they have to replace the plywood due to it being rotted or damaged, it's the owners responsibility to paint it. It's no big deal but they should had mentioned it. Upon talking to the manager, he called me back and said that he spoke to the owner and decided to paint it. But since that phone call over a month ago, they still have yet to paint it if they even will. Another inconvenience was scheduling to replace my roof on a certain date but they had to cancel and reschedule it a week later due to unforeseen circumstances. But still affected my work schedule. Again, not a big deal because Patriot roofing did a great job replacing my roof, their staffs were very professional and respectful, and did a wonderful job from start to finish including a terrific clean up job after. Overall, I'm very satisfied! read more