On our first visit to this store we were really impressed- after being an AT&T Customer for 25…read moreyears - we SO AGGRAVATED- and wanting to change to Verizon. Nate was VERY nice and very knowledgeable- and made the change over seamless- with us leaving leaving with our new Verizon phones and the ole AT&T Phones - with the understanding that we return the AT&T Phones for a credit within 30 days Yesterday we came to the store to return the ole phones to complete the transaction. We had our Service Animal, Bella, with us and was greeted by the store manager- I told him what we needed and he said no problem BUT your pet must leave I informed him this was a service animal and she was remaining with me and was NOT leaving We had several terse exchanges of words- no blows- and I informed him after really losing my cool that he could take the phones and stuff them- we would just go to another Verizon store- which we did- where we received GREAT service- nothing - ZERO being said about Bella- I have NEVER written a negative Yelp review - I always try to be positive and encouraging and point out good things about a business & the employees- It is unfortunate that you have an employee that is so out of line to insult an ole 78 yr old couple and order them to take their service animal out of the store- Bella- our 6# Yorkie feelings were gravely hurt since she did NOTHING wrong to be invited to leave the Verizon store Our treatment here was totally out of line- totally uncalled for; whatever guidelines are in place that would precipitate such behavior need to be corrected and the employer advised to instruct their employees that this ain't the way @ TO RUN A RAILROAD" or a Verizon Phone store Dale B

Great new location on camp Bowie. Much awaited spot finally…read morenow open for the Fort Worth community.

I have been a Nextlink customer since 2016 when I moved to Waxahachie, TX. They have been reliable…read moreand prompt to respond when I have called in or dropped them an email to support. Recently I noticed intermittent throughput issues since a large wind storm came through a few months ago. I reached out to them and felt it might be good to have someone come and look at the antenna and confirm it wasn't loose. The technician, via email, told me that they had determined there was a cross signal between me and the tower where my radio connected. They suggested we have a technician come out and replace the radio with a different model using a different technology, which should alleviate the cross chatter that was giving me fits. Despite their busy schedule due to the storms in the area, they were able to accommodate my availability. They determined a technician would arrive between 1:00 and 5:00 pm and sure enough around 1:30 pm, I received a call from Josh, who was 10 or 15 minutes away from me. He arrived around 1:45 p.m. and had a second installer in tow, I believe his name was Corey or Cody, who was in training. Despite the sweltering heat and the height of the roof, about 25 ft, they climbed on up and determined the new radio would be the best option. They told me it would take approximately an hour and that was okay with me, as I was currently using my phone hotspot to prevent any disconnection while I worked remote. Sure enough, within a little over an hour, they knocked on the door, came inside and replaced the POE adapter and started confirming my connection. The throughput exceeded my expectation, as did the professionalism and attention to detail they exhibited. The two installer/technician's action, attitude androfesionalism spoke volumes about the quality of individuals they employ. Good job, Nextlink. Keep up the good work. Signed, a raving fan!

Our fiber optic cable was just under the grass and we accidentally cut it. It took 4 days for them…read moreto fix it. This time, they left it laying on top of the grass and didn't bury it. It is just a matter of time before it gets cut again. Contractors in the area say they have seen several instances where NextLink does not bury their cables.

SPECTRUM Internet!!!…read more If you have it get rid of it. If you don't have it - DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald's. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don't know what happened (doesn't matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called ATT and got 1Gig for $35 per month. Too easy, saved $20 per month. And it's fiber and very, very fast. Called SPECTRUM to cancel. Customer service rep suggested an "account hold" in lieu of cancellation. Said I could keep the modem and come back to SPECTRUM anytime. Okay, why not? Who knows? Might happen. Couple of hours later I get an email from SPECTRUM. "Your account is on hold for a small monthly fee." I called SPECTRUM. Different customer service rep says $5 per month. I tell him the other guy never disclosed the "small" fee. He apologizes and says he will cancel the plan. Couple of hours later I get the same email, "Your account is on hold for a small monthly fee." I'm a Christian. Looking back, I should have immediately dropped to my knees and asked God for strength. I did not. I called SPECTRUM. BTW, if you need the number let me know. Oh, and if you have to call be sure to have your address and security code. I had to think when they first asked me for the code. If I ever get Stage 100 Alzheimer's I will still remember the code. The customer service rep apologized for what happened and assured me the Internet would be cancelled. He added, "However, if we cancel your Internet your mobile service will be increased $20 per line." Me, "It is not a bundled plan." Him, "Sorry but..." Me, "That's fine. I'll get another carrier." That was two days ago. I call ATT and they add mobile to my Internet plan. ATT Internet (1 Gig) and two lines for less than $90. AND, the Internet has not dropped speed. No rebooting TV, fast downloads AND they just gave me another discount for being an old person!!! It gets better. Thursday, July 2nd, ATT ports my two phones. SPECTRUM confirms my numbers have been moved to ATT. HOWEVER, phones not working. Yesterday, 10am, I go to the ATT store in Hurst. Two people, store manager and one other guy are the only ones working (three people called in "sick"). Hour and a half later it's my turn. Collin, the store manager, tells me the phones are locked. Both phones were paid in full one month after ordering (one year ago). Went to the SPECTRUM store around the corner. ONE person working!!! Same story - employees called in "sick." 30 minutes later I have the phones unlocked and go back to the ATT store. Thank God Collin saw me come in and I didn't have to wait. BUT, phones still locked. I said to myself, "I picked the wrong week to quit smoking." Got home, got on my laptop and once again I saw another example of God's sense of humor. Email from SPECTRUM. "Instructions to unlock your phones." Four steps. Insert a non-SPECTRUM sim. Restart, activation code, blah, blah, blah. Back to the ATT store. 30 minutes later phones unlocked. It's almost 3pm. FIVE hours!!! TWO days no phone!!! I know I have left out some details. I also know it's because a part of brain (that I cannot afford to lose) leaked out of my ears during this drama. Bottom line, SPECTRUM = Be Afraid, be very afraid!!! Full disclosure. I was very satisfied with their Internet and mobile. Was with them for three years. Would recommend them all the time. End of the day it was like a relationship that goes bad. I remember years ago breaking up. Her, "You'll never find another girl like me." Me, "Is that a promise?"

Spectrum is the absolute worst service provider I have ever experienced!!! CONSTANTLY going out!!…read moreThe cheap prices are definitely not worth it!! I'll be looking into a new provider for Internet, phone and cable

Supposed to be $20 a month. Then after trying to hook in up they go 'Oh yeah you need a router for…read morean extra $10 a month + $50 for service man to come out to connect it. I got mad so they dropped extra charges. Then the free phone I got is on obviously used & I have to pay them $150 for it if I don't send they my old phone. I'm MAD.

They don't even deserve 1 star! they came into my business storefront saying they could provide…read morephone & internet service, I said that the building was not setup and wired for them, I have a retail space with apartments above me. They continued to tell me they could give me phone & internet service, so after dealing with them for weeks and setting up the phones and disconnecting my existing phones...we found out they could not connect the internet! The internet & phones came as a package so i could not have just the phone service! of course I had to purchase 3 phones because I had 3 businesses. Once they knew they couldn't do the internet, they just ditched me! No one came back to pick up the phones or even wish me well after all this chaos! Not only was I stuck dealing with how to change services, I was out all the costs of switching again and because they never followed up and retrieved the phones I am now being charged $1700! Insane! WORST CUSTOMER SERVICE!

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

OK. The "straw" - the one 57 straws beyond that famous "straw that broke the camel's back"? That…read moreone? That's where i am with the "Internet Service Provider" (all three words of that title are false) called "Clear". Avoid this company with all the vigour you can muster. It is 98% impossible to even IMAGINE worse customer service - or service of any kind. Do NOT be drawn in. They are the worst. Ever. That is all. The end. In conclusion: yeah, no. Just seriously, no.

Clear is no longer offered in our area, or I would still be with them. Yeah, I thought we had…read morespeed issues from time to time when we were with Clear, but we had no idea what "speed issues" were until we were stupid enough to go with Hughes Net. I'd give anything to be back with Clear! We very rarely had any problems landing us on the phone with customer service but they were ok by me (and I was in Customer Service, myself, in my day -- I'm very picky).