I know that the network has outages but I have to call out the amazing work of Jarrod Joiner (employee # 6799). He did a marvelous job on a service call, checked everything, provided additional value by identifying some degradation in our line and addressing it and confirmed several items. He was professional, courteous, efficient and did a fantastic job for us. read more

Avoid at all costs! I just spent 1 hour with two people in customer service trying to cancel my account. The first 28 minutes before they stopped answering and was on hold for 10 minutes. Then the second one still tried multiple times, putting me on hold between questions to pepper me with offers to keep me. They cheat, they do everything to get you just to hang up and forget about it. I would happily pay more never to work with them again for mediocre service. They never asked to address my concerns only cut the price (for a limited time). Previously I paid 50 dollars more for service than the current standard, just because I didn't call and check on new deals. Horrid! Gio to Starlink, you will love it and great responsive customer service. read more

Spectrum has the worst infrastructure for Internet. If the wind blows hard enough or it rains too hard the service goes out. At least a couple times a month I have to deal with no service. Very troubling when you work from home. Sadly they are the only provider in town for now that gives any decent speeds... when it works. read more

Everything about Spectrum is great, EXCEPT one glaring problem, their infrastructure. Almost every time we have a major thunderstorm, wind or heavy snow the internet goes out. We've been without internet for almost 2 days and it's very unreliable right now. I understand this was a major Ice storm and I'd be more patient and forgiving with how long it's taking them to restore service, if it wasn't for the fact that this happens to often when the weather isn't nearly this bad. They need to get their cables underground and upgrade their infrastructure and join the rest of us in the 21st century. Honestly, if they were more reliable in service, they'd be a 4 to 5 star company. But it doesn't matter how fast the internet is, how nice your CS reps are, or how well you handle billing if the internet isn't reliable. read more

Internet NEVER works. I work from home. It is impossible to do my job. When I call there is always an excuse. Last time they said they were sending a tech, then an hour later told me they were cancelling because my internet was back up. It is off and on all day...more OFF than on! I am getting Starlink on 4/20/26 and I cannot wait to say goodbye to Spectrum forever. They cost me too much money...money that I pay monthly and lost revenue from constant outage while working from home. read more

I was extremely happy with my service today, they came and helped me set up my internet because it wasn't working and they found the problem quickly and helped me with that. Julio was very insightful and in the meantime while someone was fixing my internet he told me crazy stories about his past and that was mostly my favorite part! Thank you Julio and his friend for helping me!!!! I feel valued and respected! read more

Worst cable and internet service on the planet. They will send service tech guys over and over but nobody knows how to fix it, mainly because the internet service is so bad. They now have me scheduled for this Sunday yep I said Sunday 10/5/25 to come work on it again and they will be bringing box number 999. If it wasn't for my disabled son using the Internet to play video games, we would not have anything provided by spectrum. It is the worst very very worst service possible nothing but heartaches and expense from this company when I found out we were paying over $400 a month for this crap I immediately had my wife get rid of everything but the Internet and one table box we still pay way over $100 a month for that I could take two Campbell Soup cans tie string to them and have better service than what we have right now but my wife has said they're coming Sunday to fix it again and I'm almost ready to divorce her over it. They were here three weeks ago worked on it now it's worse, we're unable to watch any movies or to see the DVR and you can only get a mini cable guide to pop up horrible horrible horrible cable and internet service I'm forced to give them a one star review because they don't have a zero star. read more

After failing to get Spectrum to extend my promotions as an existing customer, I choose another company that saved me more than $100. I called today(2 days) into a new billing cycle to cancel my services as I had already made a commitment to change. After 47minutes and several declines of "how they can help me" they cancelled my service, but was sorry to inform me at a cost of $100.52. I wasn't important enough as a customer to offer a saving, but now that I have decided to change, they can help me, but only if I stay....I will receive a bill for $100.52 for cancellation because I was 2 days into a billing cycle. Gotta love Spectrum!! No contract, but we will make your pocketbook feel the separation from our services! That's a great way to in courage new customer! read more

Internet is interrupted all the time. Finally decided to write a review after over 2 hours of internet service intermittently dropping off. Internet goes down at least once a week. Horrible. Never had this issue with AT&T and only ended up with Spectrum because it's the only provider in this area. If you have a choice - don't choose Spectrum. read more

I would live without internet if Spectrum was my only option. Your customer service practices are borderline unethical. It's like jumping through burning hoops to cancel services. Cancelled multiple times and they still kept charging me. read more

Slow, Low Quality, Always Cuts Out Every F*cking Day. Get AT&T Fiber instead. as Charter sucks read more

Spectrum Cable TV and Internet - Image showing an outage - Internet Service Providers Near Me

Hands down the worst internet provider I could imagine. There is at least one outage per week that can last twenty minutes to the entire day. Just when internet is restored, it goes out again. No improvement over two years, in fact, it has gotten significantly worse and my bill has gone up. I pay close to $100/mo. to have spotty internet four days out of the week. I cannot wait to switch. read more

They confirmed that internet service was available at my address, but when I received the equipment and activated it, it turned out there was no Spectrum line in my apartment, and installing one would be too much hassle. I spent hours talking to technical support, and in the end, they billed me $62.80 for services I didn't even use. I called their billing department again, and they canceled only $60, telling me to call back if I receive a bill for the remaining $2.80. Awful, just awful. read more

The most unreliable service you will ever encounter. The past three weekends it has been out all weekend. For someone who uses service to stream TV and also work, it's a killer. To lose money as well as not get to see an operational TV for 48 hours at a time is pretty sad. Do yourself a favor, hire anyone else but tge read more

Spectrum Cable TV and Internet - If you like watching this then hire Spectrum. - Internet Service Providers Near Me

Been a spectrum customer for over 20 years. Just bought two new 17 phones by speaking to a customer service representative on the phone for an extensive amount of time. Told them we had two phones to trade-in. He explained the entire trade-in procedure and that we would receive an email with the return label for the return of the phones. We received the phones but no trade-in return label. Just contacted customer service and they said he placed the order incorrectly and it was not done as a trade-in sale so we have to take our time to sell the phones. I asked them to listen to the phone call since they stated it was recorded to see that an error was made in the set-up Customer service stated that since we signed off on the incorrect order there is nothing they can do. I do recognize that we should gotten out a magnifying glass to make sure every t was crossed and i was dotted but the gentleman on the phone seemed to completely understand out situation. I'm furious! read more

I have had the same cable provider for 35 years. Since Spectrum bought it out several years ago, my cable service has progressively gone from very good to awful, while increasing in price and decreasing in channels seemingly every month. After 35 years I am cutting the cable at the end of the month. Weekly phone calls and visits by cable people have just become too much. read more

constant outage, basically paying for in SOMETIMES. It's really bad. I was just told that my internet would be out for another 4 hours, don't waste your money on this bs. read more

Absolute garbage service. There have been several outages between the end of August and today, Oct 3rd. Some of them are fast enough to not trigger the automated outage notification system. Bad Internet service, Bad customer service, App is underdeveloped, payment system doesn't support digital wallets (still), outdated website that has links with incorrect data... overall, bad company to do business with. Two reasons they get one star - service does work sometimes and yelp doesn't allow no star reviews. If there is a better option for you, I would go with that - even if it is slower speed. They're out of here as soon as fiber gets here. read more

If I could give spectrum zero stars I would. I work from home. My WiFi has gone out SEVEN times in the span of two months. I can understand a few hours during a storm or high winds. It happens. But my final straw was on Wednesday of last week my WiFi went out at 11:30 AM. I was in the middle of work. I told my boss and used my hotspot for the rest of the day. Around 6:30 I had enough. I contacted customer service through the chat. I waited 10 minutes for someone to answer. I told them my WiFi had been out for the entire day. Whoever was on the other line told me she could see that two TVs were connected. I told her that wasn't true because I couldn't watch anything, nor could I use my computer. She told me word for word "that sounds like a you issue. Everything is connected on our end" I was ANGRY. I wanted to speak to someone over the phone. So I called the number. Every time I asked to speak to a live agent it rerouted me to another AI robot that rebooted my entire network. Every single time. I got so fed up, I hung up. It is now Saturday and my WiFi has gone out twice a day for about 30 minutes each. I cannot reach out to anyone for help. I will be switching over to AT&T. DO NOT USE SPECTRUM!! They're not worth it. read more

my biggest thing is that they don't truthfully informed their consumers of what they're actually buying. I signed up for the cell phone program $40 a line I found out later that it was only a one year promotion. then when I upgraded my line, it should've been a two day shipping as stated on spectrum's website. after reaching out to FedEx because my package was never received after the second day FedEx says that their standard delivery is 3 to 5 days and not two days like spectrum stated. I had to wait the entire weekend and couldn't pick up my phone. Truthfully informing their customers will significantly improve their business or not, whatever. read more

Every week there's an outage. Then, the speeds are never consistent or the connection is null and void until there's a breath of fresh air for the connection to restabilize. The last straw was on Tax day and there was reported widespread outage. My wife was in the middle of filing corporation taxes, and boom! Fiber out. Investigation showed that there was a cable that was cut, but the trunk line should have been buried enough to mitigate that. Needless to say, it came down to the last minute while my wife was working on cell hotspot. That was worse than watching paint dry. And the installation is a joke. The tech who initially planted my fiber routed the cable to where over time would expose itself to the elements (my dogs) and they would be able to chew it. Replacement cable, never buried. Thank goodness my HOA didn't fine me for it because it was exposed for about a month and a half. Warning, stay away if you can. If this is the only available provider for you, my God have peace on your soul. read more

The incompetence is evident. Order placed and the CSR entered the incorrect address hence the equipment was FedEx'd to the incorrect address. I called the next day to inform them that I didn't get the equipment and they scheduled a tech visit. When I realized the address was incorrect, I called them to correct it, they did, and said they had to create a new account. They didn't cancel the old account so the tech visit was still scheduled which meant I had 2 accounts under my information. I realized the other account hadn't been canceled when I got a text that the tech was on their way so I had to cancel that at the last minute. This morning I had to call to cancel the incorrect account because it wasn't canceled when they were informed of the incorrect address. That is 4 people on 4 separate calls that I had to speak with just to get internet service. read more

I have only spectrum where I live or I would go with anybody else. my plan Doubled for Less than what is offered online for new customers and I can't change the plan because I've been forced to be a loyal customer for 4 years . I pay 90 for 400 mbs and that's with a 10 disc. website offer 500 mps for 50 read more

I called because my bill went up because my promotion expired. The agent all but encouraged me to go find another company. Horrible customer service horrible company. The Internet wasn't even worth what I was spending and yet when I called they were completely dismissive read more

Here I sit on day 4 without internet! I understand we had a few storms move through in DFW, but does it really take this long to fix it? Customer service is nonexistent! Will you be giving me a discount for the days without service? I highly doubt it! Look elsewhere if you need to depend on internet service. This is ridiculous at this point. read more

I've had spectrum for about two years. About every month or so, there is a major outage and the outage last for one to two days at a time. For people who only stream Internet TV or work from home, it is a horrible service. I really wanted to give Spectrum a try but this is absolutely horrible. I would not recommend any day of the week and I will soon will be changing. read more

Internet went out every other hour. I returned to AT&T after only a week with Spectrum.

I'm very Disappointed with this company many many times During the week o during the day .?my internet is very bad and very Slow I didn't even recommend to anyone is super bad company for real read more

Spectrum Cable TV and Internet - Internet Service Providers Near Me

See all

I don't know how a company gets to be a top cellular/television provider in one of the largest cities in the US with such terrible service. There are CONSTANT issues with internet connectivity both at home using wifi and using mobile service nearly everywhere I have gone. Half the time the internet is slow when not completely lost. Do not expect trade in deals or loyalty prices on new phones like other companies offer, either. Television offerings are okay but not the best. Overall not worth the prices for terrible quality connectivity issues. read more

Wi-Fi is constantly going out in my area. Idk what's going on but it's every damn week and it's just not worth it. I'd give this 0 stars if possible. Today may be my breaking point. Woke up to this morning and the signal was out AGAIN. It's like all the fuckin time. Outage was suppose to last until 11:30 but it's still down and it's 11:43. I called and they said it would be 2:30 now. This is the bullshit I be talking about. IM DONE with spectrum read more

When the power goes out, the Internet goes down, regardless if you run a generator in a storm. Living outside the city, it happens more often. read more

We just recently got internet service with spectrum. When trying to hook up the equipment we found out that the cable in the wall was not active. So we made an appointment fir a technician to come out and fix it. A tech cane by the name if Jeff. He was very respectful and well mannered. The experience was very nice. I would definitely recommend spectrum to other people. read more

DO NOT GET SPECTRUM!!! For MONTHS every night, at midnight, we lose internet. Then, every other day we don't have internet for HOURS. I work from home. I am on the brink of losing my job because of this God forsaken internet provider. Do yourself a favor and do not get SPECTRUM!!! read more

Almost every day we have service interruptions that last hours upon hours. Spectrum is NOT A RELIABLE SERVICE if you work from home. Streaming movies is becoming impossible. We will be cancelling our service and moving to another provider as soon as we move. We pay alot of money monthly for their internet services of which we dont have for approximately 1/3 of the month. Seems like the should give discounts or refunds for an unusable product. Very unsatisfied customer! read more

I've had spectrum for about two years now it was great until November 23 since then it's been every other week down for maintenance or outages , I'm gonna find a better company I work from home and now they went up on my bill too!!!! I would give this company negative tens stars if I could representatives are awesome and can only do so much but the service is trash read more

absolutely garbage!!!! if they charged by the days we actually have up and running internet I would only have a half of bill. at least 3 to 4 times a week I lose service for a minimum of hour. AT&T might be getting new custome soon..... read more

I'm too outdone with Spectrum. I switched to AT&T for internet to Spectrum and was told my bill would be $55 a month. it Was $7 less than AT&T but being recently widowed, every dollar counts. It was $55 for the first month but guess what? they added that $7 right back on and said it's a router fee. Well, that's what I was paying for at AT&T and they explained that it was all inclusive. Long story short, they will not take off that wi-fi fee unless I buy a router (I could have done that with ATT and not have had the hassle of switching.... I'll get a second job and pay more with someone else. I hate liars! read more

Bait and Switch on mobile phone transfer buy out! I had Spectrum internet installed in my parents new house along with Xumo. After a week, my parents could not run the Xumo and I notified Spectrum that I was not happy with it and wanted to return the Xumo. they said my internet would go up in cost, but if i switched my cell phones over to them, they would buy out any contracts and I could get my internet and phones at a lower cost. I took the bait. I had to wait for the sim cards to come in and then i took the phones to the store as instructed to have them switched over. I waited several days for the "email" on how to do the buyout on the contracts. Never received. I got on the phone with them to find out what the deal was and they told me I did not qualify since they moved over 2 one day and the 3rd on another day at their descression. Its not the money that is the issue, but I do not like being lied to on something like this. I am very disappointed with Spectrum and will not use their services due to this. I will not recommend them and I will not use them after this. read more

They cancelled my pre order because I didn't respond to an email (never received it - checked all folders and junk ) like I have mobile through them.. call me ‍‍ also I work from home and the internet goes down A LOT to where I cannot work and lose money. Look into other companies- I am! read more

Don't do it. Poor customer service and billing practices. I called to cancel my service It ran two days over the billing cycle but the lady that I was talking to didn't tell me that I would be charged for the whole month. If I had known that I would have had it shut off two days earlier. When I called to argue they told me they told me they would put in a credit request. About two or three weeks later I got an email saying that the credit request was resolved. But it wasn't they continued to bill me. Long story short I had to pay for service I wasn't even using. The customer service lady that I initially called to cancel should have told me that. When I called them back again each and every person I spoke to just read from a script I never got anywhere with them trying to resolve this I gave up and just paid them read more