Long story short, because of a mistake in the system I was unable to add a certain promotion to my…read moreaccount that would've made a new phone I had pre-ordered free. The store manager spent hours on the phone with customer care to try to find a way to make it work. We left thinking that it had, only to see the charges show up on our bill later. After calling customer care myself, another hours-long conversation, I was told that the only way to make it seem as if I were getting that promotion would be for the store to credit my account for the amount of the phone. I went back to the store and relayed what customer care had said. The manager emailed the district manager while we were there, and I had a credit just a few days later. I really appreciate him going the extra mile and making it feel like my account was important to them.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I told him repeatedly what was wrong with the phone and he told me otherwise I took it to apple and…read morethey told I was right about my phone he acts like he can't listen or comprehend.

Sam cellphone fixed my iPhone 13 screen super fast and gave me a good, fair price. Great service!read more

Always a pleasure! My son's charger port had a charger end stuck in it, coincidentally just the day…read moreprior was complaining his phone wouldn't charge long enough or hold a charge for long. We were contemplating a new phone entirely. The gentleman at full bars cleaned out the port and installed a new battery and it's like new. A little over $120. It's an iPhone 11 so not quite ready to retire yet.

This business has done everything to earn my business. I took my phone to another biz on Hulen and…read morethey didn't have the part I thought needed to be replaced. They recommended I go to their Lake Worth store. They had a 4 hour wait! I get it. But I couldn't wait. So I stopped by Full Bars in Camp Bowie. The owner told me there was NOTHING wrong with my phone.... WHAT?! But I WANTED to pay $100! No matter how I tried he refused. He showed me how to charge the phone the correct way. He refused my offer to pay for the KNOWLEDGE! But still he refused. Man, I can't recommend this place enough! Next time I'm coming straight here. Whether it's my phone or my wife's phone. You can do yourself a favor and come here too!! Thanks Fill Bars!!!

My phone was not working and the new iPhone came in and had some trouble activating as well…read more Cellular sales couldn't fix the problem but Diana was very patient, fully understood the issue and was helpful. After about an hour on the phone with Verizon, the account manager understood what was needed to be done. I highly recommend Diana and am beyond thankful to have phone service after 10 days. I should have went here first.

I went to this store and both representatives were extremely rude and made snide comments as I was…read moreleaving. All I needed was a printout of my Verizon bill. I was told that they were not able to print it even after a Verizon Customer Service Representative explained to me over the phone that they could. I asked if they had a direct number to contact Verizon and they also said no. Afterwards I drove to the Verizon store in Hudson Oaks and the gentleman there was able to print it out in less than 5 minutes. I would highly recommend making this the last Verizon store to walk into. I'm actually surprised that they are still in business the way they treat their customers. I can see why they have 1 star on all four of their reviews!

Responsive, prompt repair, very knowledgeable and well-priced. Will definitely go back for any…read moreother electronic, computer or phone repairs or upgrades. Highly recommend.

Brought my PS5 due to HDMI damage, young man took care of all my needs. My PS5 been working well. I…read moreappreciate his professionalism and communication. I look forward to coming back to trade in my controllers.

This story has moved to a new location in the shopping center so if have gone to the old one near…read morethe Starbucks you are on the wrong side of things. Anyway, new store, nice, clean layout. Plenty of associates to help you spend your money. My friend and I were there for her Genius Bar appointment. They saw her on time, answered her questions. All good.

Genius Bar so not know how to quote accurate repair quotes. The manager doesn't know how to…read moreapologize for the mix up instead he gets an attitude.

highly recommended! very good service and fair price and polite, the guy helped us with everything…read morestep by step

Not many places provide both exceptional customer service, beautiful smiles and good prices, a rare…read morefind indeed. They've always taken care of me.

My husband was buying a new PC gaming set up. He went in knowing exactly what he needed to complete…read morehis set up. It was during a sale that was listed on the website. We walked in and were greeted and asked if we needed help but we were all set. My husband found all the stuff he needed very easily. We went to go pay and Caydence was ringing us out, she was very sweet and helpful. One of the items needed to be price matched as it was cheaper on the website so after some time and help from the manager they adjusted the price and my husband got all he needed. She kept apologizing for the delay but they were very kind and helpful- so we didn't mind at all. This Best Buy is in a big parking lot with other stores. So plenty of parking.

Walked in, waiting 45 mins for a single employee to get me 3 cameras totaling 5+ thousand. Had…read moreabout 4 employees walk right by me, not acknowledging me. Asked for help more than 3 times and kept hearing "they're trying to find somebody". Walked right out. Sam's or Costco can take my 5 thousand. Clearly the manager here doesn't care about really anything.

Don't you just love what COVID has done to customer Service?…read more They won't let you in the store, you have to check in and wait to be helped which is ridiculous but I did so even though I could see 3 employees not doing anything. I figured they would just send me a txt in 5 mins or so. Well I was wrong. I waited at this location in front of the store for over 30 Minutes with no help so I walked into the store to see what's going on and there are literally 4 employees sitting and on there phones doing absolutely nothing. I ask employee Garrett Dodd to speak with the manager and they try to get me to talk to one of the lower managers(one of the guys sitting on phone not doing anything) I said no I want the highest up They go to the back and come out and tell me oh she is in some meeting. Clearly a lie. She's in a meeting at 7:00pm? I doubt it. I'm sure whatever meeting she is having is not as important as a paying customer I have now been at this store for over 1 Hour 30 mins I have waited just to be helped and another 45 minutes JUST TO WAIT TO TALK TO THE MANAGER UPDATE I arrived at the store at 6pm to drop off a phone and did not leave until 8:05Pm @8:05pm The employee Garett Dodd who told me she was in a meeting asks me to wait outside the store and tells me they are now closed, (he still was not gonna tell me she wasn't there) I then asked him is the manager not gonna come talk to me, to which he replies SHE HAS BEEN GONE A WHILE NOW. That's absolutely unacceptable. He watched me stand and wait for over two hours inside the store right in front of his face and never said she left in fact he told her she had a customer waiting and she just decided to leave? It's clear she was avoiding me and did not want to talk to me. I also saw all the employees leave out of the front door and the manager never left out of the front door I was standing right by it. Manager was still there and was clearly avoiding talking to me. Lied about manager being in a meeting Lied about not knowing that she left Lied saying she already left the store Employees and manager directly lied to me EMPLOYEE- Garett Dodd Manager- Anushka Corporate will be contacted. Also AT&T commenting on this review you clearly didn't read any of this review and are only trying to save face. What a great pre worded response I don't give a CRAP about the wait, you absolutely don't treat customers like this store does. LYING TO CUSTOMERS AND AVOIDING CUSTOMERS IS UNACCEPTABLE

We had to get a new phone for my mom. We look for an AT&T in this part of Fort Worth and found this…read moreone on Bryant Irvin Rd. This is a good size store very clean and bright. Had a good size crowd on a Saturday late morning. But had plenty of employees no one was waiting. Store located in a strip shopping area on the corner plenty of parking. As soon as we walked in we were greeted by this young man I wish I remembered his name. He was very helpful very nice made conversation while we waited. He got my mom's new phone all hook up and contacts transferred. He has great customer service skills he should be the model employee for training.

Mya provided exceptional customer service. She was professional, patient, and…read moreknowledgeable--qualities that are rare to find. From the moment she answered the phone to our in-store visit for a phone upgrade, she was consistently polite and took the time to explain everything in great detail. What stood out most was her ability to warmly greet and acknowledge other customers even while assisting us. An outstanding experience overall. Great promo available now to trade in an iPhone 15 (any condition) for $1,100...go take advantage of it!

Came in to trade my phone, got quoted one amount. They were closing to had to come back the next…read moreweek. When I came back they were not willing to honor the previously quoted trade in amount. Then proceeded to give me a lower amount and say that's all they could do. I would give zero stars if I could and will only work through Apple going forward.