Mya provided exceptional customer service. She was professional, patient, and knowledgeable--qualities that are rare to find. From the moment she answered the phone to our in-store visit for a phone upgrade, she was consistently polite and took the time to explain everything in great detail. What stood out most was her ability to warmly greet and acknowledge other customers even while assisting us. An outstanding experience overall. Great promo available now to trade in an iPhone 15 (any condition) for $1,100...go take advantage of it! read more

Came in to trade my phone, got quoted one amount. They were closing to had to come back the next week. When I came back they were not willing to honor the previously quoted trade in amount. Then proceeded to give me a lower amount and say that's all they could do. I would give zero stars if I could and will only work through Apple going forward. read more

Sign in system is not working. Signed in waited 45 minutes never seen. Other people walked got waited on while I sat and waited. Told the clerk I had been there awhile. He didn't seem to care. Maybe I made a mistake switching to AT&T? read more

Had to make two visits. The first was at 10:30 a.m. Since I was tight on time and the staff were all occupied helping other customers, I decided to come back in the afternoon. The second visit appeared to not be much better until Carlos came to my assistance. He was absolutely wonderful! All I needed was a "new" phone. Quickly disclosing a sale on the iPhone 14 and explaining the 0% 36-month financing, I proceeded with the purchase. ($700 phone that is on "special" for roughly $216 when financed) Then I purchased several accessories at 50% off. Overall, I was very pleased with my experience. Ask for Carlos! read more

AT&T Store - Mobile Phones Near Me - Fort Worth, Texas

Mahi took great care of us. She was patient, professional, kind, knowledgeable and took time to answer all our questions and explain our options. read more

I wouldn't recommend this AA&T store to anyone i went in last Thursday to pay my wifi twice that day because the sales rep messed everything up and then I talked to a manager. I thought he could help me but what was i thinking so here it is Wednesday and I still don't have wifi but the manager keeps saying that he sent an email to his boss sure sure and I'm santa Claus and the Easter Bunny all wrapped up in one. Worst experience ever I would not recommend att&t to my worst and piss poor work ethic nobody knows what there doing read more

Tell me how it took 75 mins to do something that should have been 10 mins? I came in to order an iphone 14 pro and get a new sim card. Selene was not only slower than paint drying, but also rude and condescending. Oh, she doesn't know what she's doing either. She tried to tell me my cell phone is stolen because "Find my iphone" wouldn't turn off... when she's the one that connected to a wifi in their office that had no network connectivity. She would also ask me a bunch of questions that I told her multiple times are regarding things I am not interested in. She must have asked me 5 times if I want to do atnt next. I said the first 2 times I don't. Asking me what I do for work... etc... Who hires these people? You can't even connect to wifi properly? Also, there were times of 5-10 mins she had my phone in her hands and wouldn't even show me what she's doing to it. 10 mins of pure silence of scrolling around. On top of it all it's like 50 degrees in here. This location is an absolute disaster. read more

Helpful for the most part, in store just couldn't get all the issue resolved took off a star trying to get billing fix for months and after transfers and hold and magical dropped calls on hold I Fill ATT doesn't want to fix issue or help on the phone or on line but keeps telling me to go online but I keep getting no help there Says can not complete online. So I call and they tell me go online Try again Nope doesn't work go back into store and they said call billing and get it. Fixed then phone call tells me to go online literary no one is listening to help just wants to transfer you read more

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Went to buy accessories, one employee helping a customer, the other lady employee gossiping with 3 friends telling lame jokes. Stood here for 10 minutes. WOW read more

I went in to get a new phone after getting my current one wet. Latifah was very knowledgeable, helpful, courteous, and fun. I had forgotten that I had insurance on my phone, and Latifah helped me through the claim process. While doing that she checked our ATT accounts, and, when finished with my 30 minute visit to the store, I had a new phone coming and upgraded internet service. George J read more

I went to upgrade phones and maybe get a better plan, the lady there was no help at all.... She answer my questions the end result was adding a greater cost to my bill and not able to do anything else, was no way for her to lower my bill she said, I mention that I can get a better deal at t-mobile and her response was so go to t-mobile... I'm a customer with att since the cell phones were invented, and paying top price, well I walk out of the store... stop by another store and got two iPhone 14s pro max I pay only my taxes and lower my monthly payment one third of what I was paying.. she has no knowledge and I don't know who hire these people, I give one star cuz there's no zero star on the review read more

Let's start with my house right now I lost all my devices so I made a claim the claim itself is pretty simple everything is gone everything is Ash I've paid my money please send me new equipment so I can get out of my life well they sent me new equipment then they sent me some envelopes wanting the old equipment back what part of it's Ash it's burnt beyond recognition so my wife for two months dig through 12 to 15 inches of absolute ass and finds all four of the devices they're asking for we send them back they turn Receives devices even shows on their system they receive devices and refuse to credit my account $1900 so I have to pay them the $1900 after they've held me hostage for three months sent me to over 25 people I have lost count the departments that I had to go through or the amount of times I've heard them tell me I am so sorry just for their computer to screw me over. So I finally pay him the money just so I can get my life back to somewhat normal then they decide to tell me that we're not gonna give you the credit for getting the items to us even though it was our mistake for him putting them as something that was recoverable and something that was not unrecoverable like they were . So here's what's gonna happen for the rest of my life I am going to spend every time I get a chance telling somebody about how bad AT&T screwed over a family after a house fire I'm gonna do it I'm gonna explain every minute of being on hold for well over 40 hours and 10 pages of transcribed conversations that I've had with AT&T people good luck if you choose this company you're gonna get screwed eventually just like I was thank you for reading this Tommy Lutes read more

Jonathan helped my family for 3 hours and was extremely patient with great knowledge and customer service

I was greeted as if I was my license renewed. I've haven't been told to sit down and wait since I was in 6th grade. I asked a question and my question wasn't answered but told again to sit down and wait. Well fuck you read more

We are ready to upgrade our phones to the new iPhones and came shopping at the store and the way we were just treated was appalling . We are a couple and we need to pick out our phones together and we were stopped at the door By an employee who was wearing no mask and got right in our faces, did not back up 6 feet and told us that a couple is not allowed in the store. Oh really? Theres being and then there's just downright stupid and paranoid. He said we could only let one of us in at a time, no couples allowed. Horrible customer service. But then we came to the one on Camp Bowie, and there was no problem at all coming in and picking out our new phones and great customer service. Wow hulen. Just wow. Pathetic. read more

2 years ago I had cell phone, internet, and TV with this company. How I wish I never got involved with this dishonest company. There is no other place to write about the dishonesty of ATT. This review is AT&T as a whole, and does not reflect the character of the workers in the retail store. However, AT&T as a whole loves to over charge you, and they have all these crazy ways to reimburse you the next month as a credit (all 3)., but they charge you the full price. Unfortunately, they cannot process their credits and adjustments properly and you must watch them closely. Why not leave them??? I was in a 2 year contract so it's up to me to keep an eye and spend at least an hour on the phone every time this happens which happened about every other month. The first 3 months they said they would credit me next month (it never happened), and I had to spend several hours on the phone escalating the issue. They also lied about the deals they offered me and when the bill came back, I called and they said well since you got rid of your TV account you don't qualify for that and I was locked in an internet contract. Lastly, my contract just finished, but I was on a mob. I needed an international passport, so I called and got one. I then found out that they offered it freely to people involved in the covid response. My wife called and got me in the free promotion and I was to be credited on my Acct and she also suspended my phone and reduced the monthly cost to 10 dollars after that bc I had to by a local phone to get better service/deal. We were busy and separated from our mob. Guess what happened? No credit, no 10 dollars a month for my half of the bill, it was 30 dollars! I cancelled my account with AT&T when I got back because I had it, I'm moving and the new place has spectrum (44.95 for 200 mb/s download - total cost with modem and no fees taxes are included!). I WILL NEVER DO BUSINESS WITH AT&T!!! If I were you I'd go elsewhere. I just spent an hour and 45 min on the phone (and be passed 4 times and explaining each time with my documentation, they still kept our 106 dollars even though I asked them to listen to the recordings where we were told we would be reimbursed. She then wants to credit our internet Acct (last month of 27 dollars instead of 106). I said no and I don't trust them bc someone will tell me that she told me wrong like Debbie and Tyrone from customer service about our credits. You've been warned!!! read more

Derrick provided the best service for us yesterday helping us upgrade our phone from an iphone 11 to a 14 and even helped us tailor our monthly plan for the best value! Well done! read more

I just stopped in to return some router equipment and get a cover for my phone. WHAT A DISASTER. YOU SIT THERE AND WAIT BEYOND PEOPLE WHO ARE OBVIOUSLY WORKING THROUGH LONG TRANSACTIONS, when all you need to do is buy a screen detector. They need to rethink this. Go anywhere but here if you don't have an afternoon to wasre read more

Terrible! They make promises they never keep! Got rid of AT&T wireless after being with them for almost 40 years! Moved my phones to T Mobile! Should have done it sooner! I'm no longer being taken advantage of by AT&T! Make the move like I did!!!! read more

ATTENTION AT&T WIRELESS Here is the most brilliant sales strategy ever. I walk in the store and ask if they have iPhone 6 cases? The two guys standing at the door greeting people, say "yes they are right here," pointing to a bin next to the front door. I look for one, find one and say ok where do I pay. GET READY.. WAIT FOR IT.. The guy says "you are the 6th person in line waiting to see a representative?" I said, "no, I don't need to see a representative I just need to pay." He says "well if you want to BUY SOMETHING you have to see a representative so they can help you and ring you up." They should change their name to DUMBASS WIRELESS So here's the kicker, I say "well i am not going to wait in a line of people wanting to talk about iPhones or services issues just to buy a case." His response as he opens the front door for me to leave: Have a nice day. What a DUMBASS POLICY. Who is the dumbass at AT&T Wireless who came up with this policy. I went to the APPLE store, walked in, past all the people standing in line. Walked over, found a case and paid for it, without waiting in line. THIS IS IGNORANCE AT THE HIGHEST LEVEL. read more

Most awful customer service in all of my 30+ years as an AT&T customer. Misrepresented what the cost of "upgrading" our plan would be and SHOWED us the trade-in value of old phone. After signing off on the transaction, paying with credit card, and being given receipt...oops! Trade-in value of old phone has changed during the last half hour and no longer eligible for trade in program and resulting discount. Eventually manager tells us employee helping us has made lots of mistakes. He won't honor her representation, though. This store will NEVER get our business again. read more

In reference to the AT&T Corporate Store located at: 2834 South Hulen Street Fort Worth Texas 76109 After walking out of the store I feel like I need to go home and take a one hour shower. Craig the manager was insensitive and the employees we dealt with were absolutely horrible. I will never walk back into the store. Bringing two people over from Verizon to AT&T you would think that AT&T employees and the company would have more respect for their customers. This store is a colossal failure. Don't walk into the store expecting good customer service unless you feel like taking a one hour shower later on. I get a gut feeling that this store had already met their month end, year end sales goals/quotas and anything they did on the last day or two of December would simply "not count" for 2014 and would add to a bigger quota for them to hit next year. There attitude was that of an employee! There was no CEO ATTITUDE anywhere in this store! It was very, very frustrating! Simply a void of good common sense customer service! For the NEXT program buyer beware. When you trade in your phone after 12 months if there is any tiny microscopic chip break or other blemish AT&T will not pay off the remaining balance of your program according to the management and employees of this store. Of course, they will NEVER explain the minutia to their customers about this policy in the beginning. You will only end up with a significant disappointment by trying to upgrade (at this store anyway) your phone if you are on the NEXT program, if you have ANY BLEMISH whatsover, if Craig is still the manager or if one of the pathetic employees helps you like the one who helped us. (wish I could remember her name) The definition they give in their contract to the consumer is "good physical and fully functional." Although your phone maybe fully functional if it has any tiny microscopic scratch on it they will not allow you to pay off the remaining balance if you are expecting an upgrade. Buyer beware. They have a checklist (you can find it online in the ATT FAQ's regarding the trade in program for NEXT) when they go through and look at your phone for a trade-in. The checklist is basically the definition of good physical however the consumer never gets the benefit of being able to see the true definition of good physical until after they are trying to make an upgrade with AT&T. The NEXT contract is one sided, biased and completely in the favor of AT&T and not their customers. Having just walked out of an Apple store in Fort Worth Texas (University Location) and into this AT&T store it is astounding the difference and the remarkable level of professionalism and customer service Apple Corporation displays versus AT&T. Shame on you AT&T! I will never walk back into this store! One hour showers are a waste of time and money! read more

This was a refreshing trip to my nemesis's den, AT&T. Usually, I have to wait 15 minutes just to talk with a rep but I walked in, was greeted nicely, and had her (I forgot the girl's name) full attention within 1 minute. I asked why my bill had inexplicably increased nearly $40 from my steady amount. She explained that I had some international roaming charges from Mexico... the problem was - I haven't been to Mexico in over two years! She ended up fixing the charges and giving me a $50 credit for the inconvenience. AT&T might not have the greatest cell reception or prices, but this kind of customer service makes it worth it. but just barely. read more

I appreciate all of the masks worn by employees. I understand how difficult it must be to keep customers happy in these very stressful times. While another reviewer complained she and her boyfriend could not shop together (really??), I have to say that my heartbeat began to race as I watched a family of 5 enter shortly after we did. Three small children running rampant all over the store. I had to leave. There HAS to be a happy medium in terms of protecting and maintaining public health standards and keeping customers satisfied. read more

Luz is the store. Her personality, intellectual horsepower and computational speed make her the "GO TO EMPLOYEE". She resolved challenging issues with app additions, multiple apple id's etc. If you go, set an appointment with Luz and you will be thrilled. She knows phones inside out, the plans and is a 7 year tenured employee. #livenlovefw read more

Luz was such a great help With breaking Down the plans And Future offers . She was Just A wonderful employee overall made me feel Comfortable talking.and really Got me Me Too get A new Phone Thx . read more

I would leave zero stars for my experience today if I could. This store has been worthy of 3 stars in the past. Averaged out, I'm leaving 2. I have two mobile accounts with AT&T. I came in last month to add a line, and check on upgrade status. The rep that helped me told me I was eligible for an upgrade the next month. We looked at the iPhone 6 and decided which was right for me. Today I came back to take advantage of my upgrade. Upon entering the store, I checked in at the door and explained exactly what I needed. I was told there was "a few" people ahead of me, and should expect to wait 20-30 minutes. Apparently "a few" means 9. It was so hot and stuffy in the store, I chose to wait outside as long as I could. It was very frustrating to watch about 1/3 of the employees in the store standing around chatting with each other. If they were having important business discussions, they should move their meetings to the back. Thirty minutes later, there were still 4 people ahead of me on the list. I asked a rep how much longer it should be and he told me 30 minutes. At least that estimate was accurate, because 30 minutes later I was finally greeted by someone willing to assist me! He quickly informed me that the phone I wanted had to be pre-ordered, and there was a 25-30 business day waiting period. I'm beyond disgusted, and will not be returning to this store. read more

This At&T is the best in FtW, customer service is awesome their knowledge of all products & what best fits your individual needs. Highly reccomend Zulfija she's great read more

This store is a waste of time. I spend an hour with an insensitive agent who would only upgrade my phone if I upgraded my service. He also would only give me decent trade-in on my current phone unless I switched to their pay as you go plan. I returned home and got exactly what I wanted on-line at the ATT website. It took me less than 10 minutes. Watch out....high pressure sales at this store. Avoid at all cost. read more

Let me say that we pulled up 15 minutes before closing time however the second we pulled up it was obvious we were a bother. Walked in and my husband told them why we came in. His iPhone wasn't working. The employee quickly told us that is an iPhone "you need to go to the Apple store we can't do anything for you"..... So I said maybe you can help with my phone. My battery does not last at all. She goes to hook it up to the machine and what do you know it isn't working. I told her I had already had a replacement battery and I knew what it was. I asked her can you just give me a new battery? No the people that do that are already gone but they will be here at 7 tomorrow and you can come back then. Awesome!!! Thanks for nothing! It is like this every time I go to any att store. I am cutting ties. read more

I could not have been treated any better. These guys helped me out like I was their own family and were very thorough w any questions that I had which were concerning ear pieces and Bluetooth items. They even synced it for me and showed me how everything worked and quickly which I appreciate since I am always on the go. They definitely made my life easier for that moment and made my day w their great customer service (Jonathan and Micah). I was even walked out! Amazing!! read more

the worst customer service and web site imaginable. i bought a cell plan, live in the area that shows on their site coverage map, and it sucks! you can't find a "contact us" on their web site, and the store says I have a contract that i have to pay off even though the cell phone doesn't work. get a prepaid cell phone (no contract) from some other company. read more

Do not go here if you need help with AT&T U-verse all they do is get you on the phone with their useless technical support, I couldn't even understand the lady her English was so bad. I don't understand how they can't help with the U-verse, this is a huge part of their business. And looking at the past reviews I wouldn't go here for phone support either. read more

AT&T is truly a terrible company. When Dante wrote about the 7 levels of hell I think he did not mention working with AT&T because he stopped at level 7. If I had one wish that would come true it would be...well world peace, but my second wish would be for this company to be completely wiped out of existence. The only thing worse than working with this company is working with cable and internet providers. Oh wait, they do that too...makes perfect sense. The hard facts about AT&T - They will change your plan behind your back to reap higher revenue so you have to watch them like a hawk. Then when you try to change it back you get lip and attitude from the initial employee straight up to the highest manager on site. You can only do things a certain way (add another authorized user can be done over the phone, but not to the store, only through customer service). Their website is frequently down when you want to unlock a device - a service they advertise, but I am beginning to think they won't actually provide. They have a terrible international plan. The company coaches their employees on how to take advantage of the elderly and technologically unsavvy for additional revenue as well. Specifically a "gentlemen", and I use that term extremely loosely, name Nico, was the smug peon who "helped" me. If I could give less than one star I would in a heart beat. May this company fail and fade into obscurity never to be thought of again. read more

There was someone to open the door but no one to help when you got inside. Strangely, there were about 5 employees clustered at a kiosk but they were discussing gadgets with themselves and not helping customers. It was odd to have someone open the door AGAIN when I left because I am not capable of opening the door myself. AT&T has always been insufferable but now it has gotten to the point that I need to take my business elsewhere. Waste of time! read more

They were professional. I had a man named Kyle help, he was nice and helped me pick purchase and setup my new phone. The bad reviews caused me to comment because I thought they did a good job and didn't deserve that rating. I basically had a good experience and they didn't try to push me out the door at the end like some places have in the past. That's all. read more