A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Clear is no longer offered in our area, or I would still be with them. Yeah, I thought we had…read morespeed issues from time to time when we were with Clear, but we had no idea what "speed issues" were until we were stupid enough to go with Hughes Net. I'd give anything to be back with Clear! We very rarely had any problems landing us on the phone with customer service but they were ok by me (and I was in Customer Service, myself, in my day -- I'm very picky).

OK. The "straw" - the one 57 straws beyond that famous "straw that broke the camel's back"? That…read moreone? That's where i am with the "Internet Service Provider" (all three words of that title are false) called "Clear". Avoid this company with all the vigour you can muster. It is 98% impossible to even IMAGINE worse customer service - or service of any kind. Do NOT be drawn in. They are the worst. Ever. That is all. The end. In conclusion: yeah, no. Just seriously, no.

Keoni Cano was our technician. He was very polite and knowledgeable and solved our issue. Nextlink…read moreis a great company.

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Frontier Internet used to a good company. I signed up for the $29.99 offer which included a free…read morerouter. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This company uses chat support that doesn't speak English and they try to add on extra charges like con artists. It's been a week now since I've tried to get my free modem. They took the charge off but then demanded I return the modem. I have wasted at least 6 hours trying to get this resolved. Today I thought everything was resolved after spending an another hour on chat with them. Guess what, they just sent me another bill for the modem. Do not use Frontier Internet. You will waste hours on chat with people in some foreign company who don't understand English. They will say something is fixed and then try to bill you for something that is supposed to be free.

We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

We had great service from Cirra. We changed to Open Infra fiber when it came to our area. Now the…read morefiber has been down for 2 weeks and I'm missing Cirra.

Worst provider ever. Just finished our two year contract and I couldn't get a new provider fast…read moreenough. Over 100 a month for AWFUL internet service! We couldn't even watch Netflix without it skipping and buffering. Do yourself a favor and RUN away from this awful company with terrible service and nonexistent customer service!

On our first visit to this store we were really impressed- after being an AT&T Customer for 25…read moreyears - we SO AGGRAVATED- and wanting to change to Verizon. Nate was VERY nice and very knowledgeable- and made the change over seamless- with us leaving leaving with our new Verizon phones and the ole AT&T Phones - with the understanding that we return the AT&T Phones for a credit within 30 days Yesterday we came to the store to return the ole phones to complete the transaction. We had our Service Animal, Bella, with us and was greeted by the store manager- I told him what we needed and he said no problem BUT your pet must leave I informed him this was a service animal and she was remaining with me and was NOT leaving We had several terse exchanges of words- no blows- and I informed him after really losing my cool that he could take the phones and stuff them- we would just go to another Verizon store- which we did- where we received GREAT service- nothing - ZERO being said about Bella- I have NEVER written a negative Yelp review - I always try to be positive and encouraging and point out good things about a business & the employees- It is unfortunate that you have an employee that is so out of line to insult an ole 78 yr old couple and order them to take their service animal out of the store- Bella- our 6# Yorkie feelings were gravely hurt since she did NOTHING wrong to be invited to leave the Verizon store Our treatment here was totally out of line- totally uncalled for; whatever guidelines are in place that would precipitate such behavior need to be corrected and the employer advised to instruct their employees that this ain't the way @ TO RUN A RAILROAD" or a Verizon Phone store Dale B

Great new location on camp Bowie. Much awaited spot finally…read morenow open for the Fort Worth community.

Spectrum is the absolute worst service provider I have ever experienced!!! CONSTANTLY going out!!…read moreThe cheap prices are definitely not worth it!! I'll be looking into a new provider for Internet, phone and cable

Having read some of the reviews, I wondered if they were talking about the same place. Anyway,…read moreSpectrum's location on Hulen must have closed as the location on Camp Bowie was listed as the closest to where I live. Since I have never before been to this location, I had a little trouble finding it. Good thing I came when I did. There was a line of people waiting for service, and the line quadrupled in the few minutes after I arrived. Seems like the customers were taken care of in rapid succession without comprising quality. I was more than pleased with the help given to me. All I needed was to swap out my internet modem and wireless router. A lot of other people were doing the same thing. The clerk apologized for the wait in swaping out the equipment. I didn't care as long as it was done properly. Great job!

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

They do not care about their customers, especially small businesses. I have not had service since 3…read moream last Friday morning. They missed their scheduled service time to resolve the issue that was caused by their update on Friday. It is now Monday & I still don't have service.

Honestly the best selection and knowledge from very good people!! Great prices. Very refreshing to…read morefind good oeople and good business

I've been going to JWJ for almost 10 years and I believe this is my first time reviewing. Every…read moretime I've gone they have found the problem with my device and have fixed it with a fee that does not break the bank. I'm grateful to their faithfulness and helpful to skills. I pray they stay open forever!