I thought I might have really damaged my phone trying to recharge it, but Zach found the problem…read moreand quickly repaired it! He saved the day...I thought I was going to end up buying a new phone! I am very pleased with the service, friendly demeanor and professionalism!!

DO NOT GET YOUR PHONE FIXED HERE!! I took my iPhone 14 in…read morefor a $25 diagnostic because it wouldn't power on. During this "diagnostic," zach broke my front glass. He claimed "it happens often" and said he'd replace it for free, but I never authorized him to even open the phone to that extent. I had insurance that would have covered a proper repair; I was only there for the diagnostic. By the time I arrived, he had already installed a new battery and a cheap screen without my consent. The craftsmanship is awful: the glass protrudes so far out it doesn't even fit in my case anymore. It's puffing right where the battery is located, why is a brand new battery already swelling? On top of the bad install, they used the cheapest aftermarket screen on the market (it costs $36 ), yet they charge near $200. That is an 82% profit margin for a screen that is barely responsive and looks grey. Their website claims they warranty FAULTY CRAFTSMANSHIP, but zach did everything possible to dodge that warranty. I paid $184 for them to break my phone further and hand me back a device with significantly less value. If you have a high odds of shattering phones during a simple diagnostic, customers should be told that upfront. Don't trust them with your device unless you want it returned in worse condition than when you brought it in. I have included similar experiences below.

I needed a battery replaced, but my screen was cracked. Josh was super honest about the fact that…read moreif he replaced the battery, the screen would get worse and be unusable. The repair would be more than the phone was worth. They didn't get my business today, but when I need something done, they'll definitely get it in the future. His integrity means I'll always go back to them!

I had the stupid Ideal of placing my phone on top of the fridge while I putting groceries away…read more. Of course forgot it was there open the fridge door n BAM!!! PHONE WENT FLYING . set up a same day appointment. Phone was in by 12 and out by 4:30pm. Very satisfied the screen looked great again. Thanks

Horrible experience. Gave me the wrong battery messed up my phone further. Overcharged me as wellread more

TERRIBLE SERVICE DO NOT BUY FROM HERE, DESTROYED MY IPHONE, payed 300 for constant fixes and he…read moreuses aftermarket parts and it's been restarting for 2 months and he refuses to want to fix it again after the 7th time, I went to the apple store for them to tell me I can't get it fixed because he changed my back glass color and they also said that the battery is faulty and I need a genuine one and he said apple was wrong. DO NOT GIVE THEM YOUR PHONE

I went to the Apple Store they told me it would be two hours before somebody could see me my phone…read morewas not working at all I came over and And this gentleman made my day. Sunday afternoon at 4 o'clock he is in here working as happy as he could be and got my phone to turn on. I am very thankful for this place and for this gentleman

From the owner: CellPhone ER is Ft. Worth's most reliable repair shop here to service even your most difficult cell…read morephone needs. Whether you have a cracked screen, water damage, need a screen replacement, or want to sell your current cell phone; CellPhone ER is the one-stop shop for all your cellular inquiries. Give us a call at (817) 349-3150 to get your devices back up and running as soon as possible!

So far so good. Had them replace a screen in iPhone. The repair was finished in 30 minutes. Screen…read moreappears to be of good quality and is indistinguishable from original. I have not had any adverse experiences with my phone yet. We will see how it holds up. Wouldn't hesitate to use them again. It was a very friendly and straightforward transaction.

Don't you just love what COVID has done to customer Service?…read more They won't let you in the store, you have to check in and wait to be helped which is ridiculous but I did so even though I could see 3 employees not doing anything. I figured they would just send me a txt in 5 mins or so. Well I was wrong. I waited at this location in front of the store for over 30 Minutes with no help so I walked into the store to see what's going on and there are literally 4 employees sitting and on there phones doing absolutely nothing. I ask employee Garrett Dodd to speak with the manager and they try to get me to talk to one of the lower managers(one of the guys sitting on phone not doing anything) I said no I want the highest up They go to the back and come out and tell me oh she is in some meeting. Clearly a lie. She's in a meeting at 7:00pm? I doubt it. I'm sure whatever meeting she is having is not as important as a paying customer I have now been at this store for over 1 Hour 30 mins I have waited just to be helped and another 45 minutes JUST TO WAIT TO TALK TO THE MANAGER UPDATE I arrived at the store at 6pm to drop off a phone and did not leave until 8:05Pm @8:05pm The employee Garett Dodd who told me she was in a meeting asks me to wait outside the store and tells me they are now closed, (he still was not gonna tell me she wasn't there) I then asked him is the manager not gonna come talk to me, to which he replies SHE HAS BEEN GONE A WHILE NOW. That's absolutely unacceptable. He watched me stand and wait for over two hours inside the store right in front of his face and never said she left in fact he told her she had a customer waiting and she just decided to leave? It's clear she was avoiding me and did not want to talk to me. I also saw all the employees leave out of the front door and the manager never left out of the front door I was standing right by it. Manager was still there and was clearly avoiding talking to me. Lied about manager being in a meeting Lied about not knowing that she left Lied saying she already left the store Employees and manager directly lied to me EMPLOYEE- Garett Dodd Manager- Anushka Corporate will be contacted. Also AT&T commenting on this review you clearly didn't read any of this review and are only trying to save face. What a great pre worded response I don't give a CRAP about the wait, you absolutely don't treat customers like this store does. LYING TO CUSTOMERS AND AVOIDING CUSTOMERS IS UNACCEPTABLE

We had to get a new phone for my mom. We look for an AT&T in this part of Fort Worth and found this…read moreone on Bryant Irvin Rd. This is a good size store very clean and bright. Had a good size crowd on a Saturday late morning. But had plenty of employees no one was waiting. Store located in a strip shopping area on the corner plenty of parking. As soon as we walked in we were greeted by this young man I wish I remembered his name. He was very helpful very nice made conversation while we waited. He got my mom's new phone all hook up and contacts transferred. He has great customer service skills he should be the model employee for training.

Refused to help when learned computer was custom made. Useless. On the other hand, Smarthands did a…read moreterrific job.

Got a quote from them via yelp with a very quick response time. I was even able to come in for an…read moreiPhone 8 Plus screen repair that same day. They were very friendly, quick (phone was done within an hour), and affordable. I would highly recommend.

Very knowledgeable and helpful. Even though he couldn't bring my laptop back to life, he certainly…read moretried! He was able to explain the situation in great detail and never charged me for anything since he couldn't get it working, he's a stand up guy.

Couldn't recommend this business more! Visited a couple of other computer local computer repair…read moreshops on my way to this one, hoping to get quotes on my Laptop that wouldn't boot up. The first two I visited didn't even take time to look at it, they just said "your hard drive is broken" and quoted me hundreds of dollars. When I walked into Fix It Planet I was greeted by their friendly staff, then John took 10 minutes to open up my laptop and run some diagnostic tests, turns out the other shops were wrong. They got my computer fixed up in a day, and gave the best customer service possible along the way! I'm never taking a device anywhere else!

Friendly and Fair in Prices, really. Eighty-five, Eighty-five, Eighty-five, Eighty-five.read more

From the owner: The Fix is a trusted phone repair service located inside Walmart in Burleson, TX, specializing in…read morequick and efficient repairs for smartphones, including iPhones and Samsung Galaxies. Our expert technicians use high-quality parts and aim for same-day service for most repairs, covering issues like cracked screens, battery replacements, water damage, and charging port repairs. Customers can conveniently drop off their devices while shopping and enjoy additional protection options like phone cases and insurance. Our process includes a diagnostic, repair approval, and notification when the phone is ready for pickup. Customer satisfaction is prioritized, with a commitment to transparent pricing and friendly service. For more information, visit us at 951 SW Wilshire Blvd, Burleson, TX 76028.