Don't you just love what COVID has done to customer Service?…read more They won't let you in the store, you have to check in and wait to be helped which is ridiculous but I did so even though I could see 3 employees not doing anything. I figured they would just send me a txt in 5 mins or so. Well I was wrong. I waited at this location in front of the store for over 30 Minutes with no help so I walked into the store to see what's going on and there are literally 4 employees sitting and on there phones doing absolutely nothing. I ask employee Garrett Dodd to speak with the manager and they try to get me to talk to one of the lower managers(one of the guys sitting on phone not doing anything) I said no I want the highest up They go to the back and come out and tell me oh she is in some meeting. Clearly a lie. She's in a meeting at 7:00pm? I doubt it. I'm sure whatever meeting she is having is not as important as a paying customer I have now been at this store for over 1 Hour 30 mins I have waited just to be helped and another 45 minutes JUST TO WAIT TO TALK TO THE MANAGER UPDATE I arrived at the store at 6pm to drop off a phone and did not leave until 8:05Pm @8:05pm The employee Garett Dodd who told me she was in a meeting asks me to wait outside the store and tells me they are now closed, (he still was not gonna tell me she wasn't there) I then asked him is the manager not gonna come talk to me, to which he replies SHE HAS BEEN GONE A WHILE NOW. That's absolutely unacceptable. He watched me stand and wait for over two hours inside the store right in front of his face and never said she left in fact he told her she had a customer waiting and she just decided to leave? It's clear she was avoiding me and did not want to talk to me. I also saw all the employees leave out of the front door and the manager never left out of the front door I was standing right by it. Manager was still there and was clearly avoiding talking to me. Lied about manager being in a meeting Lied about not knowing that she left Lied saying she already left the store Employees and manager directly lied to me EMPLOYEE- Garett Dodd Manager- Anushka Corporate will be contacted. Also AT&T commenting on this review you clearly didn't read any of this review and are only trying to save face. What a great pre worded response I don't give a CRAP about the wait, you absolutely don't treat customers like this store does. LYING TO CUSTOMERS AND AVOIDING CUSTOMERS IS UNACCEPTABLE

We had to get a new phone for my mom. We look for an AT&T in this part of Fort Worth and found this…read moreone on Bryant Irvin Rd. This is a good size store very clean and bright. Had a good size crowd on a Saturday late morning. But had plenty of employees no one was waiting. Store located in a strip shopping area on the corner plenty of parking. As soon as we walked in we were greeted by this young man I wish I remembered his name. He was very helpful very nice made conversation while we waited. He got my mom's new phone all hook up and contacts transferred. He has great customer service skills he should be the model employee for training.

I visited this location with my mother and father in law to help them upgrade their 8+ year old…read morephones. I know Verizon devices, plans, and pricing very well, but the employee who assisted us - Susie - made it even easier. We had a lot to do - I needed to add my in-laws to my family plan, we needed to upgrade their phones, we had to change their plans to something more modern - it was a lot, and Susie was extremely helpful and extremely patient through it all. I live out of state but Susie gave me the confidence that if my in-laws had to visit this store without my assistance, they would be in good hands. Thank you!

Susie was great. She was very patient with fixing my SIM card and very helpful with the process of…read moreit.

My husband was buying a new PC gaming set up. He went in knowing exactly what he needed to complete…read morehis set up. It was during a sale that was listed on the website. We walked in and were greeted and asked if we needed help but we were all set. My husband found all the stuff he needed very easily. We went to go pay and Caydence was ringing us out, she was very sweet and helpful. One of the items needed to be price matched as it was cheaper on the website so after some time and help from the manager they adjusted the price and my husband got all he needed. She kept apologizing for the delay but they were very kind and helpful- so we didn't mind at all. This Best Buy is in a big parking lot with other stores. So plenty of parking.

Walked in, waiting 45 mins for a single employee to get me 3 cameras totaling 5+ thousand. Had…read moreabout 4 employees walk right by me, not acknowledging me. Asked for help more than 3 times and kept hearing "they're trying to find somebody". Walked right out. Sam's or Costco can take my 5 thousand. Clearly the manager here doesn't care about really anything.

If possible I would give zero stars due to lack of customer service…read more Showed up and the store was locked. The manager Savanna went to lunch and didn't leave a note or time when she would return. No one else was working during their business hours. Charged me twice for activation. Called to resolve the charge because I do not live in the area to visit the store again and I was redirected to customer service. Spoke with customer service and they redirected me to the actual store. The girl at the store didn't seem to know how to help and just told me to call customer service again. Just a circle of no one resolving an issue. Gave it a few days and tried calling again. 4 phone calls throughout the day and no one even answered. Ended up having to get my bank to help me.

This is the WORST customer service when you damage your phone as my daughter does every year. I…read morepay the insurance, and when i try to make a claim, they keep rerouting me and hanging up on me (3times today) just to tell me i am not covered after paying for 8 months. Then, i end up having to diah out almost 300 dollars for another phone. When you ask why, thry shrug their shoulders and say "i dont know". Unacceptable!! I would choose a zero star if available!

Very satisfied with Fort Phone Repair and their services! Emmanuel was very friendly and fixed my…read moreiPhone X screen. Their work comes with a warranty as well which is nice! We had some work done by a place in the mall and the phone basically stopped working by the time we got home. So it's nice to know if something goes wrong with the phone we can bring it tight back.

From the owner: $15 Off repairs over $89.99read more

I thought I might have really damaged my phone trying to recharge it, but Zach found the problem…read moreand quickly repaired it! He saved the day...I thought I was going to end up buying a new phone! I am very pleased with the service, friendly demeanor and professionalism!!

DO NOT GET YOUR PHONE FIXED HERE!! I took my iPhone 14 in…read morefor a $25 diagnostic because it wouldn't power on. During this "diagnostic," zach broke my front glass. He claimed "it happens often" and said he'd replace it for free, but I never authorized him to even open the phone to that extent. I had insurance that would have covered a proper repair; I was only there for the diagnostic. By the time I arrived, he had already installed a new battery and a cheap screen without my consent. The craftsmanship is awful: the glass protrudes so far out it doesn't even fit in my case anymore. It's puffing right where the battery is located, why is a brand new battery already swelling? On top of the bad install, they used the cheapest aftermarket screen on the market (it costs $36 ), yet they charge near $200. That is an 82% profit margin for a screen that is barely responsive and looks grey. Their website claims they warranty FAULTY CRAFTSMANSHIP, but zach did everything possible to dodge that warranty. I paid $184 for them to break my phone further and hand me back a device with significantly less value. If you have a high odds of shattering phones during a simple diagnostic, customers should be told that upfront. Don't trust them with your device unless you want it returned in worse condition than when you brought it in. I have included similar experiences below.

I brought a 97 year old woman (will be 98 in 3 months) who is hard of hearing and has macular…read moredegeneration to the T-Mobile store at 4811 Overton Ridge Blvd., Suite 236, Ft. Worth, TX 76132. She bought a new phone at a different location, on a different day and did not receive verbal information and instructions on her new phone. Eve was the customer service representative that assisted her today on Overton Ridge Blvd. Eve was absolutely WONDERFUL! There aren't enough adjectives to describe her customer service skills. She is an asset to T-Mobile. She explained everything in detail and worked with the customer to make sure all of the settings were correct on the customer's new phone since the customer is very hard of hearing and can't see very well. Eve also spoke to the customer's audiologist since the phone rings through her hearing aids. Eve wanted to make sure the settings on the new phone matched what settings were needed to ensure easy access, the best volume, and clarity. Eve was very knowledgeable, patient and understanding of the customers challenges and wanted to make sure the customer would get the best service from her phone possible. Eve further told her if she needed any more help with her phone to come back to her and she would be happy to assist her in anyway possible. Kudos to Eve. She could certainly give classes on "customer service" which is definitely needed at many places of business. Thank you, Eve for a job well done and for enlightening our confidence that "Real Customer Service" still exists. From: An extremely satisfied customer!

Had to change plans, unlock a phone, cancel some lines, which other T-Mobile 3rd party stores nor…read more611 couldn't do. Shannon fixed everything. Ask for her and she will solve your problems.

Left T mobile to try out boost to save money. Brought my…read moreunlocked TMobile iPhone 8 plus over, and was told it wasn't compatible, despite the fact that they SELL iPhone 8 plus, and their website says it's compatible. ( I did my research before making the leap from TMobile!!) Apple also told me it was compatible. They are willing to lose a customer, than actually help you to save money. They just want to sell me their phone, instead of using mine, which is paid off, unlocked, and only a year old!! Yes they are the cheapest, but you get what you pay for, folks. Getting a great deal with AT&T, and spreading the word. Beware.

Very helpful and friendly staff. Knowledgable about current promotions and will not try to oversell…read moreyou. They have all the newest product and different plans to fit your needs.

I needed a battery replaced, but my screen was cracked. Josh was super honest about the fact that…read moreif he replaced the battery, the screen would get worse and be unusable. The repair would be more than the phone was worth. They didn't get my business today, but when I need something done, they'll definitely get it in the future. His integrity means I'll always go back to them!

I had the stupid Ideal of placing my phone on top of the fridge while I putting groceries away…read more. Of course forgot it was there open the fridge door n BAM!!! PHONE WENT FLYING . set up a same day appointment. Phone was in by 12 and out by 4:30pm. Very satisfied the screen looked great again. Thanks