Great experience on July 28th! We had ordered new phones…read moreonline, and went in on a Sunday to pick them up. We were excited that there was only one other customer in the store when we arrived and We had to swap numbers, etc., so it was a little more involved. Erica I think her name was, was very helpful. We had to call back later when we realized we needed info off of the phone we'd traded in (long story) while we were there. Mallick (sp?) went above and beyond to save the day. Buying new phones can be a beating, but this was a pretty smooth process, and I wanted to take a moment to say thank you to the team that was there that made it painless, even when we needed some extra TLC.

Don't you just love what COVID has done to customer Service?…read more They won't let you in the store, you have to check in and wait to be helped which is ridiculous but I did so even though I could see 3 employees not doing anything. I figured they would just send me a txt in 5 mins or so. Well I was wrong. I waited at this location in front of the store for over 30 Minutes with no help so I walked into the store to see what's going on and there are literally 4 employees sitting and on there phones doing absolutely nothing. I ask employee Garrett Dodd to speak with the manager and they try to get me to talk to one of the lower managers(one of the guys sitting on phone not doing anything) I said no I want the highest up They go to the back and come out and tell me oh she is in some meeting. Clearly a lie. She's in a meeting at 7:00pm? I doubt it. I'm sure whatever meeting she is having is not as important as a paying customer I have now been at this store for over 1 Hour 30 mins I have waited just to be helped and another 45 minutes JUST TO WAIT TO TALK TO THE MANAGER UPDATE I arrived at the store at 6pm to drop off a phone and did not leave until 8:05Pm @8:05pm The employee Garett Dodd who told me she was in a meeting asks me to wait outside the store and tells me they are now closed, (he still was not gonna tell me she wasn't there) I then asked him is the manager not gonna come talk to me, to which he replies SHE HAS BEEN GONE A WHILE NOW. That's absolutely unacceptable. He watched me stand and wait for over two hours inside the store right in front of his face and never said she left in fact he told her she had a customer waiting and she just decided to leave? It's clear she was avoiding me and did not want to talk to me. I also saw all the employees leave out of the front door and the manager never left out of the front door I was standing right by it. Manager was still there and was clearly avoiding talking to me. Lied about manager being in a meeting Lied about not knowing that she left Lied saying she already left the store Employees and manager directly lied to me EMPLOYEE- Garett Dodd Manager- Anushka Corporate will be contacted. Also AT&T commenting on this review you clearly didn't read any of this review and are only trying to save face. What a great pre worded response I don't give a CRAP about the wait, you absolutely don't treat customers like this store does. LYING TO CUSTOMERS AND AVOIDING CUSTOMERS IS UNACCEPTABLE

I visited this location with my mother and father in law to help them upgrade their 8+ year old…read morephones. I know Verizon devices, plans, and pricing very well, but the employee who assisted us - Susie - made it even easier. We had a lot to do - I needed to add my in-laws to my family plan, we needed to upgrade their phones, we had to change their plans to something more modern - it was a lot, and Susie was extremely helpful and extremely patient through it all. I live out of state but Susie gave me the confidence that if my in-laws had to visit this store without my assistance, they would be in good hands. Thank you!

Susie was great. She was very patient with fixing my SIM card and very helpful with the process of…read moreit.

This is a review is particularly for the geek squad. Jason…read morefrom the Weatherford store and John at the Lake Worth store. I did an exchange for a 77 inch LG 83 inch same TV LG The two of them were amazing. I can't say enough about them. Very professional, made things seemingly easy. Helped me setup my TV to the settings that I prefer. They were very nice. I wish I could pick them for everything but it's all AI generated. I purchased my TV at the Hulen store, which I don't want to give a review yet on that store yet. I want to leave this for Jason and John because they're were amazing.

If you buy an appliance from Best Buy, make sure you ask what they do with the old appliance. The…read moredelivery guys would not move the old refrigerator 30 feet to the garage for my wife. They said we did not pay for Removal service, so they left the old fridge in the middle of the kitchen.

If possible I would give zero stars due to lack of customer service…read more Showed up and the store was locked. The manager Savanna went to lunch and didn't leave a note or time when she would return. No one else was working during their business hours. Charged me twice for activation. Called to resolve the charge because I do not live in the area to visit the store again and I was redirected to customer service. Spoke with customer service and they redirected me to the actual store. The girl at the store didn't seem to know how to help and just told me to call customer service again. Just a circle of no one resolving an issue. Gave it a few days and tried calling again. 4 phone calls throughout the day and no one even answered. Ended up having to get my bank to help me.

This is the WORST customer service when you damage your phone as my daughter does every year. I…read morepay the insurance, and when i try to make a claim, they keep rerouting me and hanging up on me (3times today) just to tell me i am not covered after paying for 8 months. Then, i end up having to diah out almost 300 dollars for another phone. When you ask why, thry shrug their shoulders and say "i dont know". Unacceptable!! I would choose a zero star if available!

Very satisfied with Fort Phone Repair and their services! Emmanuel was very friendly and fixed my…read moreiPhone X screen. Their work comes with a warranty as well which is nice! We had some work done by a place in the mall and the phone basically stopped working by the time we got home. So it's nice to know if something goes wrong with the phone we can bring it tight back.

From the owner: $15 Off repairs over $89.99read more

I had a really great experience with CPR Cell Phone repair. Neil did such a wonderful job being…read morepatient even the my phone company spectrum didnt make it easy. He let me use his personal phone 3x to call customer service. Very laid back kind guy. Zack had my phone fixed in less the 20 min. Shop is very clean and feels welcoming. Thanks, Neil and Zack

DO NOT GET YOUR PHONE FIXED HERE!! I took my iPhone 14 in…read morefor a $25 diagnostic because it wouldn't power on. During this "diagnostic," zach broke my front glass. He claimed "it happens often" and said he'd replace it for free, but I never authorized him to even open the phone to that extent. I had insurance that would have covered a proper repair; I was only there for the diagnostic. By the time I arrived, he had already installed a new battery and a cheap screen without my consent. The craftsmanship is awful: the glass protrudes so far out it doesn't even fit in my case anymore. It's puffing right where the battery is located, why is a brand new battery already swelling? On top of the bad install, they used the cheapest aftermarket screen on the market (it costs $36 ), yet they charge near $200. That is an 82% profit margin for a screen that is barely responsive and looks grey. Their website claims they warranty FAULTY CRAFTSMANSHIP, but zach did everything possible to dodge that warranty. I paid $184 for them to break my phone further and hand me back a device with significantly less value. If you have a high odds of shattering phones during a simple diagnostic, customers should be told that upfront. Don't trust them with your device unless you want it returned in worse condition than when you brought it in. I have included similar experiences below.

The staff at this location sucks. Went in today ( 10/12) and told the manger exactly what I was…read moreneeding, he told me to have a seat. I asked how long was the wait, and he said about an hour. I was like never mind, I will call customer service. He then say's, he can have the system text me, "that way you can go get something to eat or do other errands and not have to wait in the store". I said ok, went around the corner to Hobby Lobby. Literally 20 minutes later I get a text saying they were ready for me (good thing I didn't go eat). Rush back to the store only to wait another 20+ minutes (while the manager and 3 other workers stood around the register laughing and talking). When an Associate finally did come over, I told him what I needed and he asks for my DL, takes a picture of the front and back, then proceeds to tell me "we can't cancel a line in the store", I said I don't want to cancel, I just want to confirm that it is cancelled, because I was informed by customer service it would cancel after my billed cycled, but it's still showing on my account" For which he then say's we can't see your account in the store, you have to call customer service". Now why didn't the manager tell me that in the first damn place.

Dear Seniors. Each month our phones get smarter than us…read more We went to T Mobile and there we met Q, He explained as he went, change to the plan best for us, we didn't have 5 g phones but he said your phones are good, work find for what we do and then got our old phones set up on their LTE system. So we didn't purchase new phones as he said they were good enough. But we have unlimited service at the price we can afford. I highly recommend Q if you think your phone is smarter than you. Happy Trails Along the road, Chris Gotcha

Left T mobile to try out boost to save money. Brought my…read moreunlocked TMobile iPhone 8 plus over, and was told it wasn't compatible, despite the fact that they SELL iPhone 8 plus, and their website says it's compatible. ( I did my research before making the leap from TMobile!!) Apple also told me it was compatible. They are willing to lose a customer, than actually help you to save money. They just want to sell me their phone, instead of using mine, which is paid off, unlocked, and only a year old!! Yes they are the cheapest, but you get what you pay for, folks. Getting a great deal with AT&T, and spreading the word. Beware.

Very helpful and friendly staff. Knowledgable about current promotions and will not try to oversell…read moreyou. They have all the newest product and different plans to fit your needs.

I needed a battery replaced, but my screen was cracked. Josh was super honest about the fact that…read moreif he replaced the battery, the screen would get worse and be unusable. The repair would be more than the phone was worth. They didn't get my business today, but when I need something done, they'll definitely get it in the future. His integrity means I'll always go back to them!

I had the stupid Ideal of placing my phone on top of the fridge while I putting groceries away…read more. Of course forgot it was there open the fridge door n BAM!!! PHONE WENT FLYING . set up a same day appointment. Phone was in by 12 and out by 4:30pm. Very satisfied the screen looked great again. Thanks