Great service from Angela, Helen, and Sloan! They were able to handle the rush leading up to Mother's Day while still being polite and personable with each customer. Thank you! read more

Excellent, well designed jewelry for the whole family. My wife purchased my wedding band here and today we purchase a medical ID chain that I need in life. The reason for the chain may be somewhat less than perfect - but the love of the one who bought it for me and the craftsmanship of the jeweler make it such that it will always be great to wear and helpful should a medical professional ever need the information engraved on the medallion. The price was fair for the quality and we are grateful to have a good jeweler we trust to provide product for us. read more

See all

I cannot get over the outrageous price increases. The prices were reasonable! Now they are gouging folks! Instead of making customers happy, you've disappointed everyone. read more

I had a nice conversation with Angela today. She is my favorite James Avery person. The situation was understood & resolved. This is why I do love James Avery. They handle situations respectfully & professionally with kindness & caring. Thank you, Angela read more

Came in today to add a charm to my bracelet the lady named Helen was not friendly and her energy throughout the whole interaction was not welcoming or inviting, usually when I go I'm always met with smiling faces and helped out about placement and suggestions on where the charm would fit best instead I was rudely told to put the charm on the bracelet.This was not the friendly service I'm used to when I come but unfortunately it will be the last time I go to this location. read more

Second time shopping at this location. Employees have been very helpful. Went to get a couple rings and needed two different sizes. They looked in the system and called a nearby locations to confirm they had them and had the other store hold them. They also offered to ship them but it was going to take up to a couple weeks. This location had one style we were interested in so we bought them and went to Northeast Mall where they had the other style in the sizes we needed. Exchanging the style we didn't want was easy. I love they are faith-based on many of their styles and their website has the meanings behind many of the pieces. If you know exactly what you want call one of the stores and check your size if needed and have them tell you where you can get them. read more

James Avery Craftsman - Meaning behind ring - Jewelry Near Me - Fort Worth, Texas

horrible experience, went to get a necklace fixed that I bought there a few years back because they "replace broken necklaces for free", once I brought it in the lady said that the necklace wasn't from there, I asked her to look up my receipt, I showed her a photo of me purchasing it, and asked if there is anything she could do and she simply said "no sorry I can't do that", so now I have a broken necklace that I thought when I bought it would be a lifetime warranty, absolute lie, don't bother shopping here. read more

I was placed on hold over and over on the phone I had just a quick question that would have taken maybe all of 10 sec to answer

Orlando was fantastic! James Avery is already one of the absolute best when it comes to jewelry, but his service made it so much better. I had no idea what I was doing, considering this is my first ring purchase, and he explained everything thoroughly! Trinity helped pick a ring that my girlfriend would like, and she was incredible nice as well! Highly recommend! read more

James Avery Craftsman - His and Hers! - Jewelry Near Me - Fort Worth, Texas

I was just in the Arlington store to purchase several charms and a bracelet for my daughter's birthday. I am older, and needed to use the restroom. There were no other customers in the store. I was told they had no public restrooms and the nearest one was pretty far away. I said OK I have to go find a restroom. I literally went next-door, used the restroom, and came back to the James Avery store. When I got back there were still no other customers. I told one of the 4 sales associates I would not be spending the nearly $300 for the items I had selected. I made this decision only because I was not allowed to use the restroom. I took my business to a Pandora store. I will be purchasing many more charms for holidays in the future as my daughter is just turning 16. I can understand not having a public restroom but to send paying customers away from an empty store is just bad business. read more

It's always a delight to come shopping at Avery. The sales girls were very knowledgeable and sweet. They were more than eager to help and get us all fixed up with my mom's new charm. Will be back soon. Love this place read more

I'm not impressed by this store. It's a beautiful store but the employee I encountered was pushy, rude and argumentative. I agree with the other review, the sales people should understand the products they sell. I hated walking around the store as the sales woman leaned against the desk staring me down. I had every intention on buying the new Vintage Charm Slider necklace worth well over $200, but what stopped me was the non-verbal, negative behavior of James Avery staff! James Avery, if you don't hire the right employees you will lose your most valued customers! read more

The ladies working the floor need more knowledge about the products. Who better to represent your store than the ones you have assisting customers. read more

The sales people here have always been extremely helpful. Even during Christmas-I just needed to add a charm and it was SUPER FAST to drop off and for pickup! The worst thing about it was the parking! read more

I waited in line here for about 20 minutes to pick up a charm bracelet, thinking I could be met by an employee, take my paid-for item and leave. There were two employees at the front desk, one looked like she was helping a family and the other was helping a woman in the front. It appeared the woman was just going through trays of jewelry, looking and trying on with the help of the employee. The simple solution seems like having the woman look through the Jewelry while helping the next customer, but apparently not- what should've been a 5 minute stop turned into waiting for 20 minutes and leaving, with no bracelet, because the faculty didn't think to help the people in line in a more efficient manner. Thanks for the wasted time. read more

First, I would like to say that I made a Yelp account solely for the purpose to give this five star review. I've always loved James Avery and have a number of pieces, and so, I had to visit this store while I was in town from school. Unlike the unfortunate faux pas experienced by another yelper, my experience there was the epitome of wonderful customer service, as the employees of James Avery always have been- in my own personal experience. I came in looking to purchase rings and to look at a future mother's day present with my sister. Mariah and Crystal showed great patience, attentiveness, and courtesy with our selections and decisions. They were wonderful, and made my purchasing experience that much better. read more

James Avery Craftsman - Love it! - Jewelry Near Me - Fort Worth, Texas

I visited this store and was treated so rudely! I have a James Avery charm bracelet with some non JA charms. The charms are meaningful to me and we're all gifts from my kids and husband. She actually told me my bracelet was junk. I was mortified at how poorly I was treated. I took my business to the Southlake store where I was treated amazingly well. No matter how good the product is, bad service ruins it!! There us never an excuse for rudeness!! read more

Best shopping experience in a jewelry store! Knowledgeable and caring staff that made me feel eager to return soon. I have shopped here a long time and the service just keeps getting better, they offered to clean my JA items for free!! read more

Bought the butterfly ring from this store, cheap price and amazing service!!!!! They need a store closer by so I won't have to drive so far.