Service was great and quick. Ordered last minute online and staff were very helpful and considerate.

Kendra Scott jewelry is always classy and elegant. I love to take advantage of the Birthday month specials/discounts. If I'm in TX I try to visit at least 1 store. The Austin store with the cafe inside is worth going to for a girls day out! read more

Kendra Scott offers the shopping experience and customer service so many have long forgotten and I will be a lifetime customer. I visited Kendra today after one of the stones from a pair of earrings I bought with my birthday discount had fallen out. I've had many pieces of jewelry from KS and never had any issue. I was a little worried, like other stores, I would get the run around and be out of luck. However, as soon as I walked in, Brittany H stopped what she was doing, setting up a display, while she easily could have left another employee to help me. She was so sweet and quick to help me order a pair to replace the earrings I came in about. She was super helpful as I was looking at other items and very efficient in getting me checked out and getting my confirmation number for the earrings that needed to be ordered since they were no longer in store. I really, really appreciate the extra effort the ladies here make. It always makes me feel special in a world that more and more foc haste and cost cutting. read more

Kendra Scott - Veronica Hoop Earrings and Elisa Open Frame Necklace - Jewelry Near Me - Fort Worth, Texas

Heidi M. is the best! At checkout I saw a ring on an associate and she searched the entire store and found it for me (when 2 other associates said they were sold out and the website said sold out too). Thank you so much Heidi!! read more

Kendra Scott - Butterfly ring - Jewelry Near Me - Fort Worth, Texas

So over whelming to shop here WAY to many people packed in. there is one worker with short purple radish hair who was EXTREMELY rude and shouldn't be working in costumer service!!! read more

Today was my FIRST time in a Kendra Scott store. Apparently, I have been missing out! I came for a free color bar party, that a friend had won. We got champagne, macaroons, and 15% everything. They have so many cute, trendy, overpriced jewelry! I think it's really cool that you can pretty much customize anything you want, with any colors and stones you like. The quality varies depending on what pick. I'm pretty sure the "stone" I picked for my necklace was plastic, or at least it felt that way. Nonetheless, I might now be addicted to Kendra Scott stuff! I will return on my birthday for sure, since you get 50% off any one item! read more

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I give it a 2 because I ended up walking out but that's after being bumped and pushed by other customers and then made to stand at the register for 10 minutes- 15 minutes after telling me an item that was on clearance wasn't letting them sell it time me. I had about $300 worth of merchandise I was going to buy. My friends love but I was underwhelmed. Will try again elsewhere. read more

I have frequented this location for many years, and the service is always great! The employees are sweet and helpful, and despite the fact that it's always crowded, the line moves swiftly. I will continue to come back time and time again! read more

I shop here a lot, it's always so busy and I understand sometimes is hard to attend to every one but today Hailey greeted me right away and made me feel so welcome. She went back and forth until she found I needed. Spent $260 today thanks to her. I noticed she was giving everyone the same service and not everyone here does that. She is ready to be the leader in this store and show everyone how it's done. Today I got world class customer service, please a knowledge her today. read more

I came in to buy some earrings & a necklace, when I came in no one attended me I had to wait awhile, people were coming in and they were greeted right away except me. I was just standing looking around to see if some one would come up to me but no one did until Brooke.G did & it was terrible service. She had annoyed face expression which made my experience terrible, she was just cross handed & had an attitude of I don't want to be here, & to close this review I want to say that Brooke. G you ain't shit read more

I'm not a jewelry person at all, but I had a really positive recent experience at Kendra Scott. This is a brand new location in University Park Village, which is a perfect place for a boutique jewelry store like this. It's a pretty tiny shop, but it's very spacious, bright, and airy inside. Lots of natural light, mirrors, and reflective surfaces, and all of the walls, shelves, drawers, and display cases are stark white. There are a few plush white chairs if you need to sit for a minute, and overall the atmosphere is very chic. It feels so contemporary and sparkling clean and elegant that I thought, "I probably can't afford anything in here." However, the best part of Kendra Scott Jewelry is that you'll find unique, high quality, and designer pieces at truly affordable prices. I popped into this new location for an event that benefitted our local a Wish With Wings organization, and after a little bit of research, I found out that Kendra Scott partners with all sorts of non-profits around the nation. This company seems to hold philanthropy as a top priority, and I can definitely get behind that. Each specific stores' facebook page is filled with upcoming events and promotions that benefit different NPOs. It's nice to see. As I mentioned in the beginning, I'm really not much of a jewelry person. I don't wear rings, bracelets, or necklaces, but I do wear earrings from time to time. I thought that I'd browse for a few minutes and leave with a pair of studs, but I actually had a lot of fun trying on different pieces. I even made a wish list (which you can keep track of on the Kendra Scott website). There were a few necklaces I adored that were long, elegant, and understated. While Kendra Scott sells a ton of turquoise pieces and lots of vibrant, loud, and chunky jewelry in neon colors, she's also created several delicate designs; items that are simple, dainty, and available in deep jewel tones, light pastels, earthy colors, and beautiful sparkling metallics. Come to think of it, I'd say the majority of the jewelry I saw was available in a wide range of colors from soft to highlighter-bright, whether the piece itself was a big and bold necklace or a delicate stone on a tiny chain. The staff here was friendly and helpful, but they didn't follow me around asking me ten thousand questions. Yay! They had plenty of suggestions and were super complimentary, giving me ideas when I approached them with my interests. They were all helpful and lovely without a hint of overbearing-ness. I ended up buying a pair of earrings that I love (sparkly, asymmetrical, stone studs), and a cuff bracelet that just felt very "me." It's gold with a black, half moon-shaped rock on either end of the cuff. I think it's very witchy, and to me that's a great thing. Pretty and exquisite and mysterious. I highly recommend this beautiful boutique jewelry store, no matter your style. I'm hoping to get some more Kendra Scott pieces off of my new wish list very soon... the holidays are around the corner! read more

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My favorite jewelry store :) I love the Kendra Scott jewelry line - the pieces are unique and colorful and bold. They're also affordable for designer pieces. And it doesn't hurt that Kendra is a Texas girl! :) I have several pieces and they're all really good quality. The gold pieces are plated in real gold and the silver pieces are plated in rhodium so you never have to worry about the jewelry marking up your skin like you do in cheaper fake metal pieces. Also, many of the colored stones in the pieces are real stones and some are not. This is a great location with a friendly staff. The place is always busy but they're always well-staffed so help is always available if you need it. The interior of the store is also really beautiful and clean. They allow you to try on the pieces as you please and will grab you a new piece from the back if you decide to buy anything so you're not buying something that has been tried on by countless people. You can also create your own pieces in the back at the color bar!! Pro tip: you get 50% off on your birthday of one item!!! Also, Wednesday night is ladies night from 5pm to close. Go in then to get special promotions and sale prices! The same deal is also applicable on their website on Wednesday nights during those times. read more

Kendra Scott - Pretty and bright store - Jewelry Near Me - Fort Worth, Texas

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I called the store and spoke with Tiffany she was very friendly and helpful, she assured me they could help replace a small metal clap that fell off an earring my son gave me for Christmas, when they went in to the store everyone greeted me, I was helped by Tiffany while she was fixing my earring she did advice me of there sale items and also told me that customers get 50% off on one item on there birthday month (SCORE). I purchased an item for myself and also purchased a gift for a friend! Tiffany came back with my earring good as new! I will highly recommend to my family and friends to shop here! I left very satisfied! I absolutely love Kendra Scott jewelry read more

Order a gift online for pick up. The gift was not ready and the Pinter wasn't working so no card for the recipient. Also no receipt. There were 5 girls working so no excuse because the shop was empty. No manager?! Go to Clearfork. read more

Kendra Scott has the best earrings! They are a great quality, mid range price point and always stylish. The employees are always friendly and helpful, but never pushy! It is a fun, easy store to shop in. For your birthday month you get 50% off any item, just with showing your id. What a fun deal. My collections keeps growing due to their fun, yet classic pieces! read more

Kendra Scott - Jewelry Near Me - Fort Worth, Texas

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I went in for the first time yesterday and I am underwhelmed. My birthday was a couple days ago and I figured this would be a great way to check out the jewelry. I've loved when people have worn it and looks so pretty. So I was excited. The store was somewhat busy. But I saw people getting helped. I was never asked if I needed any help , and I needed it. I felt like an inconvenience in a store where I felt like I didn't belong. I'm giving three stars because the jewelry is nice and the cashier was nice. However , I don't think I'll be back to this location. I've not felt so out of place since middle school. I'm just your regular middle class 32 year old woman. I wasn't wearing any makeup but I was in business casual clothes as I just came from work. So I didn't look unkept or anything, but my hair wasn't curled in the fashionable way and I am very average. This store made me feel horrible about myself. I saw pretty women getting helped and I couldn't get any help at all. Even when I said excuse me to an associate she chose to help another person who asked immediately after me for assistance. I ended up getting my necklace off the display , not knowing they get you a new one in the back. So i got in line to check out and the cashier proceeded to tell me she would get me a new one. She was kind and there were no qualms on getting my necklace. So unless you look like a rich beautiful woman , don't expect to be helped. Don't skip your makeup routine that day and make sure to curl your hair into the trendy beach wave trend. I truly believe in being individual and unique , which I thought this brand stood for. The brand may but this location definitely does not ! read more

Kendra Scott has an excellent and convenient location here at the University Park Village; however, this store is teeny tiny. It is difficult to get any shopping done when you're packed in this crowded little store like a can of sardines. And if someone has a stroller? Game over. Let's just say I'm happy that Kendra Scott is opening a second Fort Worth location soon at the Shops at Clearfork. read more

Chelsea was amazing !!! Love her. So friendly and helpful with insight on the jewelry! read more

Kendra Scott - Jewelry Near Me - Fort Worth, Texas

Always good to stop by KS and pick up some new jewelry. All the stuff is amazing and the staff is great. Love it!!

I love Kendra Scott, but the past two times I've been to this location have been horrible. The last time I was doing a curbside pickup. When I called the store it took 15 minutes before anyone picked up the phone and another 20 minutes for them to bring me out my order. I get that it gets busy, but I've worked for a store that does bopis and you shouldn't have to wait more than 5-10 minutes for your stuff to be brought out. When I went today it took 15 minutes for anyone to acknowledge me, which in a store where they only have samples out, is an issue. I would hear employees ask people next to me if they needed any help and they would just skip right over me every time. You shouldn't have to chase down an employee for help while everyone else is constantly getting asked if they need help. read more

I visited for the first time today and was not disappointed. I didn't even realize getting to design your own jewelry was a thing! I was able to pick out a great pair of earrings in a style I liked and the exact color I liked and then because it's my birth month, the pair was half off! Even though the store was crowded, we had super quick and efficient service because the ladies in their did a great job. There was even one sales person with and iPad checking people out next to the register to make everything go quicker. All of their jewelry is beautiful and has everything from simple styles up to glamorous pieces. I would certainly be willing to go back and purchase more! read more

Came in here to use my 50% off birthday discount! I love Kendra Scott but it's so overwhelming due to the small store and so many customers crowding around the jewelry displays. I was only there for a few minutes before a super sweet employee came to help me. She was very patient and kept going to the back to find certain pieces for me until I found just what I was looking for! read more

Kendra Scott - The cute Kendra scott jewelry I got the other day! - Jewelry Near Me - Fort Worth, Texas

I've been to this particular store a few times - every single time I go in I have to ask for help and I feel like I'm putting out whomever I ask. The young girls will stand in the front together and socialize never offering you help. The jewelry At Kendra Scott is simply amazing, I have several pieces but will always order online to avoid the stuck up youngsters at this store. read more

My wife absolutely love Kendra Scott jewelery. Obviously during her birthday month we went in so she could pick out a new piece for her collection. We went early on a Sunday morning and they were already packed. She immediately picked out the piece she wanted and then everything went downhill. Trying to decipher who worked at the store vs customers was painful. When we found someone to help she blew us off and went to the next customer. When we asked the greeter for help she told us she couldn't move from the door but the next customer she was suddenly able to be wherever. My wife had her eye on a beautiful necklace but because we could never get help we had to walk out empty handed. Disappointed in the service or lack there of. We will not return to this location. read more

Shut up and take my money. No I'm serious. I had to make myself leave the store before I spent all my cash. I will gladly shell out money on great makeup, jewelry and shoes. It's widely known. I was next door perusing Sephora and no joke was attracted to the sparkly business happening in Kendra Scott's window display. Ugh. I know. The best way I can describe the jewelry is hippie chic? There's lot of stone pendants. Big statement necklaces, earrings and some awesome rings. I love rose gold and they had several pieces I liked. There's also small, dainty things. It's a great mix. I didn't find out until I was checking out that during the month of your birthday month you get 50% off one item. So I will be headed back to get something amazing. I can't wait. The staff was very friendly and helped me find sizes, styles etc. Be sure to follow them on Instagram because they do giveaways, have special discount nights, etc. read more

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Asked to put items on hold and came in the next day to pick up, everything was ready to go! My friend and I shopped for a good half hour and staff was very helpful with any questions, pulling items for us as needed. One of the managers Marissa, was so nice checking us out and gave us exceptional customer service :) read more

Omg! Such wonderful customer service! Long story short- took my necklace in to get cleaned and they just replaced it xxxxx Also when buying another necklace, they didn't have the stone that I wanted ,so what did they do? They removed it from a display bracelet and created my necklace!!!! Rock on Kendra read more

I'm a huge Kendra Scott fan and own tons of her pieces. However, I tend to shop online and don't visit the store much. I recently had a birthday and went in to get my one item for 50% off. I also had a pair of shell earrings I wanted to exchange. The backs had become loose and when one fell out and hit the floor it had chipped. When I told the sales person what had happened, she informed me that the store policy was that I could purchase a new pair for half-price. I had heard about their fantastic customer service so I was quite distressed to hear that I couldn't just exchange my damaged earring. When I explained that I felt the damage had occurred due to a faulty earring back I was told "That's why we sell spare earring backs." I explained that as a math teacher, I was able to discern that was really paying full price for the one earring I was replacing. I just kept getting the same mantra as a response "policy is you may purchase a new PAIR for half price." I decided that I would try and contact Kendra Scott customer service and describe how I was treated in the store and deal with it that way. I asked a different salesperson (who was helping my sister) the names of the two people who had helped me (one claimed to be the manager) and she told me their names and that corporate really did care about the customer's opinions so that I should definitely contact them. Suddenly, the "manager" came back out with a new pair and said that the other salesgirl was in the back quite upset but that they had decided to replace my earrings free of charge. Nice - I was happy to have my earrings replaced, however, I felt uncomfortable about the whole thing as though I had "gotten away with something" rather than had a satisfactory customer service experience. And then I felt I needed to apologize to the upset sales person. When I got home and told my husband about what had happened. He said that when he visited the same store to purchase a gift for me earlier in the month, the sales people were all extremely unhelpful. He found that amazing since he was willing to spend between $100 and $300 to purchase something he thought I would like. He felt that if someone had directed him to new pieces or even offered an opinion that would have sufficed. The sales person pointed around the store and said "let me know when you find something you want". He then waited in line to pay for 10 minutes - he was the only one in line but the person currently paying had issues - while he observed 3 other sales people just walking around the store not really doing anything. Finally one of them (the original one who "helped" him) came over and offered to ring him up on the second register. His comment was "I never want to go back there." After my recent visit, I felt pretty much the same way. I do have to say that the person who actually rang up my purchase was the exact opposite. Brittany H. was extremely helpful and engaging. read more

This location has really bad customer service. I was standing in line & came up to a free register. Snotty girl behind the counter says there's a line starting behind the counter area where I just was. By the time I came up another woman was behind. So, I get in line again. Next register opens, snotty girl #2 says the same thing. Finally, after explaining again she starts checking me out. Very unfriendly overall. I had to ask about the promotion online to which she says, "yeah". But, doesn't explain the details. Bagged my 3 items in a hurry & handed me my bag. No "hello. thank you. come again." or anything. VERY RUDE! read more

I've only ever bought Kendra Scott jewelry online and they were always gifts. Someone had told me that during the month of your birthday you're allowed 50% one item in store. I rarely spoil myself with jewelry so I decided to check out the store! Gorgeous store, very bright, and lots of customers. The staff is very friendly, plenty of staff, you can always ask for help and their really sweet. You're allowed to try things on including earrings. I saw an earring I wanted and ask if they had any other colors... Right away she showed me the catalog and colors they offer and brought me the colors they had in the back that they didn't have on display. For the birthday deal all you need is you ID! read more

The staff was wonderful. I purchased more than I had anticipated lol. The jewelry is very pretty and goes with anything I wear.

I found out that during your birthday month you can get one piece for 50% off so I went to Kendra Scott Clearfork location. I was so excited to get my first pair of earrings but I couldn't get anyone to help me. When I finally got a clerk to explain how the color bar works she didn't even offer any sugguestions or colors and then immediately started servicing the customer next to me who was already working with another clerk. I was completely ignored. I guess if you are not a trendy young person with ripped jeans they don't want your business. I will not ever go back to that store. Janet Smith read more

While my experiences with the store vary, I enjoy the jewelry too much to give it up. On a recent trip, i stopped in twice for purchases and the experience both times was better. read more

WORST EXPERIENCE of my life!! I was in the store trying on different necklaces earrings because I didn't know which ones to choose. The ladies working in the story kept saying "can I help you?" "can I put this back for you?" "Can I put this at the front for you?" "I'll hold on to that for you" constantly. I just KNOW that they thought I was going to steel something because it was CONSTANT. They also constantly had their eyes on me. I felt so overwhelmed that I had to drop what I was doing and leave the store to cool down because of their constant harassment and eyes on me. I told them I would come back in an hour. I came back to cool down and there was a SECURITY OFFICER in the store the whole time I was there. She only left after my mom and I bought our items and left. DISGRACEFUL to treat a customer as a thief when nothing wrong was done!! read more

I signed up for a new account with Kendra Scott online and got a 15% discount...Well their math was off. Watch your discounts. You are not getting what you are suppose to get. When I went to the store to report it, they re rang me and over charged for 1 pair of ear rings then applied the discount. I had to bring that to their attention to get it corrected. So bottom line do the math on the "discounts" to make sure you are really getting it. read more

Very rude staff. We've purchased a lot from Kendra and the way they treated and talked to my teenage daughter will be the last we visit the University store in Fort Worth. read more

I workers are so nice! They always greet you with such a big smile. I had went in to get one of my necklaces untangled, so one of the girls took it to the back to fix it, she was unable to take the tangle out so she gave me a whole new one! I was so not expecting that. Overall I'm always satisfied with my purchases and visits. read more

The manager, Jackie is absolutely great. She went out of her way after she found out that I wasn't aware of the sale going on. Very professional and all of the ladies were extremely helpful. Thanks for the great service! read more

Very disappointed. I was gifted a really nice item and the individual was a first time customer. Well the disappointment is that the item did not fit me. And being how it's an item that they do not return or exchange, talk about a disappointment and embarrassment from my friend when she spent $100. On her receipt it does state that they did not offer any kind of refund whatsoever, and on certain items they don't even exchange. For such a nice store and nice items that they sell to the public, I really think they need to change their return policy for certain situations. So I just want everyone to be aware that they do NO REFUNDS at all! And only a few of their items they will even exchange. I will never recommend anyone else to purchase an item there without telling them this first. read more

I real love Kendra Scott jewelry, but absolutely dread having to visit this store to make purchases. It's the closest store to me, so unfortunately the most convenient. The atmosphere of this store is quite stuffy and the sales associates give the impression they're not interested in customer service. Each time I've gone, at least one of the items that I went for as out of stock so that's a major disappointment. I also recently received a gift card for my birthday and used towards the purchase of an item that was of course, out of stock. The sales person from the store called me to say the one of the cards I used was invalid!! It was a gift to me and the card was taken from me by the store. I have no idea which card wouldn't work. Needless to say, I had to make the purchase out of pocket. Another HUGE inconvenience! read more