Needed a quick resizing and I was in & out in a couple of mins! Very satisfied with the service.read more

Amazing service, very friendly people. Came in with two watches, one for battery replacement and…read moreanother for adjustment and they did a great job!

Had a wonderful experience at Haltom's Downtown Fort Worth yesterday. I came in to ask for help…read morewith adjusting the fit on the bracelet of an older GMT watch and for adjusting the annual calendar function on another timepiece. I was greeted like a family member as soon as I walked in the door. I want to give a special thank you to John Clingman for his excellent customer service. Not only did he help me with the two things I needed walking in, but he also very patiently helped me find a gift for my wife's birthday. He then proceeded to advise me on acquiring a very special Rolex anniversary diver watch that I have been long waiting for, but was not 100% sold on. I'm so glad I bought it - because he was right! I absolutely love the watch, and it hasn't left my wrist since leaving the store! I hope the valet parking across the street returns soon, as Haltom's is truly something anyone looking for fine jewelry and timepieces must experience.

I walked into the store and noticed that there were 3 to 5 associates present, yet not a single one…read moregreeted me, even though the store was empty. I made my way to the back of the store before anyone acknowledged my presence. A woman finally asked if I was looking for watches. I replied that I was, and she pointed out the 4 to 5 remaining men's watches. One of the watches really caught my eye, so I pulled out my phone to look up its specifications. At that moment, she snapped at me, saying, "NO PICTURES!" Her tone was loud and caught me off guard, making me feel embarrassed. I quickly put my phone away, but she continued to lecture me about the reasons for the policy. She said something along the lines of, "If you were allowed to take pictures, we would just post these online." At that point, I was both annoyed and embarrassed, so I decided to put away my credit card and leave. It's no surprise that this place is going out of business.

These folks are great! Super knowledgeable, nice and very reasonably priced. Love coming hereread more

If you are a gentleman who is protective of your woman, then please take the time to read this. I…read morewill try to be direct and concise. I stopped by with my girlfriend to look at rings, and when we walked in, she did not feel comfortable and didn't want to stay. After I had exchanged a few words with the salesman, I too did not feel comfortable nor wish to continue the interaction. Another customer walked in, and after a brief moment, the salesman excused himself to go address the new customer. My girlfriend and I took that opportunity to gracefully exit and try to do so discreetly. This is when I realized we were locked in the store. The salesman had a key-fob that unlocked the door when a customer rang the doorbell, and in order to leave, he had to be the one to let you out. Unfortunately, I had to get the salesman's attention in order to leave. He asked if we were done talking with him, and after my "yes", he said, "well, before I let you out, do you want to come over here and get a business card?" Immediately, I felt trapped inside this store, wanting to leave gracefully and discreetly, but I couldn't. Let me be clear. I do not appreciate being locked in a store and not being able to protect my woman (even by simply leaving the building) when she feels uncomfortable or threatened. I have absolutely no intention of returning. I will add, before we went to this place, we went to Duffy's Jewelry, and had an absolute 10/10 great experience. They were very pleasant, professional, and extremely kind and knowledgeable. Both my girlfriend and I felt very comfortable in there, and to be honestly transparent, I truly want to give them my business. I recommend you do the same.

Great results at a very fair price! My Rolex came back looking like a new watch. I would highly…read morerecommend for any of your watches as the care is spot on!

Always great work! Today he cleaned up and serviced my mother in laws watches and did a great job…read moreon both time pieces of hers.

Great service very respectful, good price on the silver I sold. Also family owned which makes it a…read morebetter experience.

They are so friendly and helpful. I find these folks very honest…read more They have a lot of jewelry, watches and coins. Buy or sell, check them out

ABSOLUTELY LOVE their turquoise room!! They have an amazing selection (so many beautiful…read moreinteresting pieces) and everyone there is so incredibly sweet and patient to show you anything your heart desires!! Some of the most reasonable prices I've ever seen, too!! And Kevin (the owner, I believe) will always make sure you're happy before you leave!!

Exceptional experience - honest, educational, zero pressure…read more I stopped in to have a Rolex evaluated that I had recently purchased as an entry-level piece. Kevin, the owner, took a significant amount of time walking me through the watch in detail--its age, condition, wear patterns, polishing history, bracelet stretch, and overall authenticity--without ever making me feel rushed or talked down to. What really stood out was the honesty. He had no incentive to tell me I did well on the purchase, yet he confirmed that I paid a solid price and explained, why. He also clearly explained what wear was normal, what was cosmetic, and what would (or wouldn't) be worth correcting. No upselling, no scare tactics, no pressure to trade up. Kevin went further and educated me on differences between older and newer Rolex models, case profiles, movements, sizes, and pricing tiers--especially when comparing dress models versus sports models. It felt more like a conversation with a knowledgeable collector than a sales pitch. The shop itself is impressive, with a wide range of watches and jewelry, but the real value here is trust. If you're new to watches, buying pre-owned, or just want an honest opinion from someone who knows their craft, this is the place. I'll absolutely be back when it's time for the next piece. -Nicholas

Peter was very knowledgeable and helped me out quickly. As a new customer, I felt very at ease!read more

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

I have had such good luck with RW&J. Jewelers who repair watches are truly a dying breed. Mark…read moreand his team are so smart and knowledgeable about everything! Yes, you might have to wait a little longer than normal and I'm ok with that knowing that the work will be completed and completed perfectly. Thank you RW&J!

Called several days ago and asked if the store worked on Garmin watches and was told yes. Drove 45…read moreminutes to get here and when I got here the watch repair man said they don't work on Garmin watches. When I said that I had called and was told that they did and how long it took me to get there, the woman associate could have cared less and the gentleman who does the repairs at least has the decency to say sorry and thx for letting them know. I don't care to be treated as though my time doesn't matter after I called in advance!! Would never go to this overpriced snooty store again!!

Great service, price and turnaround time (4 working days) to replace the face on my Rolex.read more

My vintage Rolex Air King had a small bit of water in it. Before they worked on it they charged my…read morecard over $600. I had it for just a few weeks and yesterday (6/3/26) it stopped. I decided not to take it back because I just don't feel comfortable letting them have it again. I'm not certain their techs are Rolex certified. Now it's on the way to Rolex in Florida. If you have a Rolex you may want to think twice about letting them service the watch.

I needed my Submariner cleaned up after some unexpected hard spots and I had the pleasure of…read moreworking with Lalin,Molly and Alexandra. They truly went above and beyond and clearly care about the customer well after they've made the initial purchase. they weren't my original AD but definitely earned a customer for life.

I am from out of town and recently visited the store to look at some of the watches, including…read moreRolex. I am someone who is well above the average when it comes to the knowledge of Rolex, the history of Rolex and the movements of Rolex when I walked in, I was greeted by some heavyset man with thick glasses, and he came on very strong and somewhat passive aggressive. He told me there was no possible way that I could ever be allocated to watch since I do not live locally I know this to not be true because of my history with Rolex in different cities due to being a pilot, he began to show me some other watches, and he seemed very pushy about me purchasing a Breitling, and I was just turned off by his overall energy and demeanor. It wasn't that he was outright rude, but he just came off very strong and pushy. Definitely not somebody that I want to do business with which is why I didn't even buy a watch while I was there. I ended up speaking to the manager and telling her about my experience before I knew she was actually the manager, and she was extremely nice and accommodating and wanted to make it right. But to be told just because I live out of town, there's no way that I could be placed on a list of potentially be allocated to watch, even though I have a buying history was the first time in my life that I've ever heard that and I've been into a dozen Rolex stores throughout my lifetime. Other than that experience, the store looked very pretty and very nice and the other staff seem to be very friendly.