I will never go anywhere else for jewelry or jewelry repair/design. I met Terry, the owner of Jewelry LTD, when he came into the place I work for some tech support on his phone. We talked about his jewelry business and I asked for a card. That was about 8 months ago. I went to Jewelry LTD today to see Terry, we talked about some jewelry repair and a meltdown of my old wedding ring just like we briefly discussed 8 months ago. It was such a good experience, he asked the right questions and listened to what I wanted. I couldn't be happier with the chain he suggested for a coin I recently purchased. The prices are very reasonable, I'm just so happy, customer service is going away these days but it is alive and we'll at Jewelry LTD. I might also mention that one of the rings he is resizing is a ring I already paid 50 dollars to have resized at a well known established jewelry store here in Fort Worth. They took a mallet to a round ring and made it oblong and called it done. Seriously? Seriously. read more

I came to Jewelry Ltd. because I had a stone that fell out the my infinity band and I wanted to get it fixed. I always try to support local small businesses when I can, which is why I chose Jewelry Limited verses other options in Burleson. When I went to drop off my ring, the staff was nice and explained the process of getting my ring repaired, and gave me an itemized receipt, so I could give it to my insurance company. They also set expectations that it would take at least a month to get my ring repaired because they were backed up. That was fine with me. As it got closer to a month, I had not heard back from them. So I called them myself, the first time I called I was told that I needed my receipt number which I did not know. The staff member told me that they would look for my order and call me back. I waited two days and I still did not hear back from anyone so I called back again.And this time I had my receipt number. I was told that they would check the status of my ring and they would call me back later that day. Three days later, they finally called me back and told me that my ring was ready. When I did pick up my ring, I have to say I was impressed because not only had they replaced the missing diamond but they cleaned it and they even buffed out some scratches I had on the band. I was not crazy about the customer service over the phone. So if I have them fix a piece of jewelry in the future, I will go into the store with my receipt to get status in person. read more

Jewelry - Jewelry Near Me - Burleson, Texas

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this shop was amazing! i've had a watch that was too big on me for months and couldn't figure out the tool i was given to resize it so i brought it here today and the man working inside was the sweetest soul ever! he fixed it in just a few minutes for me and i got to walk out wearing it!! so so happy to finally have it resized and his kindness made my day! i'd recommend this shop 100%, definitely where i'll be going for any and all future jewlery needs read more

Jewelry - Jewelry Near Me - Burleson, Texas

Have received quality service on each of the three times I have been into Jewelry Ltd. Honestly, over and above my expectations: once for resizing a wedding band; once for repairing a diamond wedding band; once for replacing a clasp on a treasured pearl necklace. All were done in less than the expected time. I recommend this jewelry store to all my friends. read more

Jeweler added gold to strengthen heirloom amethyst ring band. High quality result. Reasonable price and timely service. Impersonal customer service. read more

We were treated like royalty by Terry and Loretta. I would never ever shop elsewhere for jewelery. There was no high pressure, no sales pitch. Just trust and complete comfort provided by the folks who work there. Thank you again Terry and Loretta for making us feel like family! read more

My experience with LTD jewelry was bad. I was in the area the stopped by the new location to see if my jewelry was done , and when I arrive the worker rudely tells me "it's not ready if I didn't call you" but my jewelry was actually ready for pick up. I got no apologies after , my advice is to spend more money with a quality jeweler that values there customer . The overall work quality I would give 3 stars , and 1 star for customer service. read more

Jewelry - 4 weeks to shorten a necklace - Jewelry Near Me - Burleson, Texas

The lady that works there has the worse customer service I've ever experienced. Definitely would rather waste money getting my ring resized with another place than come back here again. Good customer service goes along way. Definitely DO NOT recommend this place. read more

Highly recommend this jewelry store came in with a custom silver ring that was too small, Terry was actually able to stretch it and make it fit. Very friendly staff as well! Thank you again Terry! read more

Very rude and disrespectful Price was not the issue The fact that the jeweler was so rude and insulting He had the audacity to insult my wife's ring Not the most expensive ring. But well over 9,000 read more

I usually don't give reviews...however, if you expect even mediocre customer service, you won't get it here. Dropped off a necklace for repair on Nov 11, said it would take 2-3 weeks. Gave them an extra week before I called to check on it on Dec 1st. The lady told me they moved locations, but would call me back after she looked for it. Never got a call back...called again late Weds afternoon, said she would call me back, never did. Called late Thursday afternoon, said it would be ready by noon the following day and she would call me when it was ready. I finally called at 3:00 on Friday afternoon. She was very rude to me on the phone. Then called me back like 10 minutes later to tell me it was ready. I'll never use their services again. Very Rude, over-priced! read more

I brought my wedding ring in to replace some lost diamonds and Terry told me that I had several prongs that needed to be rebuilt or I would be losing a lot more diamonds. I have to say that I don't think my ring has looked this good since it was new. My ring is 34 years old and has been repaired several times in the past but never looked as good as when Terry did it. I highly recommend him!!! read more

Needed a new watch band and Terry provided me with many reasonable choices. Highly recommend this place, very honest and pleasant to deal with. read more

Terry, the owner is always friendly and helpful. My husband and I have taken our watches to get serviced by him several times. His prices are reasonable but moreover, he just seems to enjoy his job. Thanks for taking care of our jewelry/watch needs! read more

Loretta has to be the rudest person ive ever had to deal with. I called to check in on my watch since it had been a couple weeks and I hadn't heard anything nor had i been told how long it would take she immediately got snappy with me i tried to keep my cool and said it makes me nervous that i cant even have a general time frame of how long it will take then she insults my watch calling it cheap and is even more rude then hung up on me! She needs fired. read more

Totally made my day. Went to have a link added to my new watch I just bought on eBay and it was FREE! not only free but did it while I waited and it was fast. The lady was nice too. Whenever I need any other repairs or batteries... I know where I am going. read more

If you are ever in need of jewelry repair and cleaning. I would definitely recommend Loretta I brought several pieces in for repair and cleaning and was not charged. The customer service is outstanding and Loretta was able to repair my necklace while I waited. She definitely exceeded my expectations. Thank You all so much. Blessings. read more

I was blown away by the rudeness of the woman working the counter. At first I thought maybe she was just having a bad day but when I left I called my husband to tell him how she treated me and I said "the lady at the jewelry store is..." and he finished my sentence with an very accurate adjective. The jeweler did a great job on my wedding bands but I will never step foot in the store again. read more

This guy is amazing. I wanted a custom ring made for my wife and all I had was a picture. I didn't know the diamond weight or anything. He took my picture and had my ring made for my wife in 10 days. This guy has my business for life. read more