Fantastically rude and judgmental staff. I stopped by to have links removed from my Rolex after…read moregetting my lashes done and the woman who answered the door barely even let me step foot inside before she began interrogating me. I didn't even get my watch off before she told me they had to send watches out to have links removed and then ushered me backwards towards the door. Not being able to help is one thing, judging a potential client based on age and appearance is another thing entirely. My now-fiancé spent almost $40k on my 6.5 carat solitaire just two weeks later, and I assure you we would've much preferred to use a local jeweler. Absolutely will not ever return.

Wonderful place to shop or have that special piece designed by Gayla! Everyone is so knowledgeable…read moreand friendly! Beautiful ambiance as well!

I will never go anywhere else for jewelry or jewelry repair/design. I met Terry, the owner of…read moreJewelry LTD, when he came into the place I work for some tech support on his phone. We talked about his jewelry business and I asked for a card. That was about 8 months ago. I went to Jewelry LTD today to see Terry, we talked about some jewelry repair and a meltdown of my old wedding ring just like we briefly discussed 8 months ago. It was such a good experience, he asked the right questions and listened to what I wanted. I couldn't be happier with the chain he suggested for a coin I recently purchased. The prices are very reasonable, I'm just so happy, customer service is going away these days but it is alive and we'll at Jewelry LTD. I might also mention that one of the rings he is resizing is a ring I already paid 50 dollars to have resized at a well known established jewelry store here in Fort Worth. They took a mallet to a round ring and made it oblong and called it done. Seriously? Seriously.

I came to Jewelry Ltd. because I had a stone that fell out the my infinity band and I wanted to get…read moreit fixed. I always try to support local small businesses when I can, which is why I chose Jewelry Limited verses other options in Burleson. When I went to drop off my ring, the staff was nice and explained the process of getting my ring repaired, and gave me an itemized receipt, so I could give it to my insurance company. They also set expectations that it would take at least a month to get my ring repaired because they were backed up. That was fine with me. As it got closer to a month, I had not heard back from them. So I called them myself, the first time I called I was told that I needed my receipt number which I did not know. The staff member told me that they would look for my order and call me back. I waited two days and I still did not hear back from anyone so I called back again.And this time I had my receipt number. I was told that they would check the status of my ring and they would call me back later that day. Three days later, they finally called me back and told me that my ring was ready. When I did pick up my ring, I have to say I was impressed because not only had they replaced the missing diamond but they cleaned it and they even buffed out some scratches I had on the band. I was not crazy about the customer service over the phone. So if I have them fix a piece of jewelry in the future, I will go into the store with my receipt to get status in person.

Great service very respectful, good price on the silver I sold. Also family owned which makes it a…read morebetter experience.

They are so friendly and helpful. I find these folks very honest…read more They have a lot of jewelry, watches and coins. Buy or sell, check them out

So nice and friendly and helpful people!! I will definitely return here. Beautiful custom jewelry.read more

Very knowledgeable staff and owners. Treated like a valued customer and prices for the services…read morewere very reasonable. I will continue to use this vendor.

Today, July 4th, I stopped in for my bi-yearly inspection and cleaning. YES, they were open, I was…read moreso grateful! The diamond specialist greeted me promptly upon my entrance and proceeded to do the process. As I waited, i perused the store just to see what's new. There's a Wonder Woman and Marilyn Monroe collection I haven't seen before! And the diamond cross necklaces were stunning. Great selection. Thank you for my positive experience today!

Dear Zales, While I…read morewas traveling my partner for life popped in here to surprise me with a ring. On March 2nd he proposed with a ring he purchased here. The ring is beautiful, he did a good job. It was too big though. A week later we brought the ring in to be resized and were given a ready date of March 28th. But then of course, Covid-19 happened. I called periodically throughout the month of April and May, never once getting an actual person. Just your recording on repeat. But thankfully your store finally opened it's doors on June 6 and my ring was shipped. Excellent job on the fit. Thank you for protecting my ring. It's so beautiful. Sincerely, Michelle

Tonie was outstanding! We needed customized pieces, and they were expertly crafted and were…read moreproduced earlier at each stage than planned. The end result was just what we were looking for. She was great to work with, and we couldn't be happier!

My family has used Tony for years now for repairs and purchase of jewelry. Last year I had my…read moreantique wedding rings remade. She did a beautiful job and the rings were an exact replica of the originals reusing the diamonds.

Come to this location often since it's around the corner from my house. There always about 3 ladies…read moreworking however I don't know what for. I have came in the store the past week about 4 times and each and every time I have only one of the ladies helps me her name starts with a M very kind. The other two ladies were literally standing there chatting to one another. The young lady with the glasses on literally made eye contact with me several times while I was waiting to be helped for about a good 5 min. Finally the lady who was at the time helping another customer asked one of them if they could help. If she wouldn't have asked they wouldn't have never helped. Crazy their job is to deal with customers but lack the common sense to actually help a customer.

Best jewelry ever! And always the kindest people you will ever meet work there! I love the saint…read moreTheresa collection!

Volunteers are rude and treat you like crap. They talk like clubhouse lawyers and traet you like…read moreyou are 6 yo

this is my go-to. the woman who is often the cashier on saturdays is lovely. ive gotten many many…read moreitems from here to decorate my home! sept-dec and march are the best months to go because the vendors bring out such cute holiday items!

Jcpennys is our go to when shopping for clothes. The Burleson location has a pretty good selection…read moreof clothes and my husband appreciates that they have a big and tall area since he is 6'4. We also appreciate that they offer a rewards program and they often have coupons and sales. This location is a stand alone so normally it's not too crowded. I know some stores are going out of business but I hope this location sticks around because it meets all of our needs from shoes to dresses to towels.

I was shocked this store was still open. Since I hadn't been here in years I went in to shop for…read morea loved one. These customer service reps or sales associates whatever their title may be were some of the rudest unhelpful group of people. They were literally avoiding me rather than to assist customers. The exception does not apply to the ladies in the juniors department who directed me to the women section. As bad as the customer service was this store should have closed years ago. No need to avoid me it will not be a next time that I try to shop there.