I took my HP5500 in to have the magenta scanner replaced. I used the error code given on the…read morecomputer to know this needed to be done. I found a youtube video that showed how to replace the scanner. It was a 9 minute video. The video shows the entire replacement process. I would have changed it myself; however, I did not know where to get a scanner. University Computer confirmed that it had a bad magenta scanner and needed replacing. I was charge 4 hours labor for something that should have been able to be done in under an hour. The scanner was $250.00 who know what the real cost should have been. I will never take anything there again. I don't mind paying for services done but I do not like being taken advantage of. My bill was over $800.00 with tax.

Run away, do not walk, as fast as possible from this service provider - poor communication, poor…read moreskills, and abominable customer service. They may be very skilled at networking and working with a business, but they do not have the processes or personnel in place to work with the general public. I brought my PC in on Feb 1 with a keyboard issue and paid a $54 fee for diagnosis. I was contacted the next day and was told the keyboard assembly needed to be replaced, which I approved. I phoned on the 8th and was told I could come pick it up. Upon arrival, I learned that the part had not come in - I would have appreciated a call to that effect, but, no problem. The next contact I received was on 2/28 to tell me the keyboard that came in was faulty, but that another one was on order and I could pick it up Friday - seemed reasonable. When I arrived Friday I was told that the unit was not ready as the part had not come in. A phone call to that effect would have been appreciated. At this point, I had made multiple trips to the location and had enough. I asked for my PC back and requested that the diagnosis fee be refunded given that the PC had been there for 30 days since the issue was diagnosed. I was told that the fee was not refundable. When I inquired as to whether the service they were providing was reasonable, I got an affirmative response, and was then ignored for the next 25 minutes while the tech reassembled my PC. When it was finally brought out, the screen would not open fully. I waited another 20 minutes for this to be corrected and was informed that I should come back next week because they close at 5pm and the PC would not be ready. The front desk representative came back to me at some point during all this and refunded the diagnosis fee, which was appreciated.

Very helpful and informative for all my questions since I'm new to owning a laptop and looking for…read morea printer. I would advise them to create a social media profile for better business recommendations. Support small businesses y'all!

These guys are phenomenal! My daughter knocked off my old but reliable Lenovo desktop, shattering…read morethe screen and killing it. All was lost, or so I thought. I took it to On-Site and the genius Mike was able to recover my data and store it on an external drive. He was thorough, knowledgeable, efficient and very pleasant. He also gave me pointers on what to look for in a new computer as well as recycled my old one. All this was done in the same day. Amazing! If you need you computer serviced I highly recommend Mike and the On-Site team.

They are awesome and great at communication and quick repairs! We have brought in a couple phones,…read moreiPads and recently my son's PS5 (HDMI broken port). Quick fixes and even have warranty for their work. Thank ya'll!

Fantastic service, repair, price and speed. Rob and the crew…read morefixed my damaged camera module in less than a couple of hours. Great people, very quick and knowledgeable. Awesome job.

My gaming computer started giving me a memory alert. I contacted John at Rapid Computer Repair. We…read moretalked over the telephone and he gave me some diagnostic tools that confirmed my solid state drive was failing. We then discussed replacement options. He then had me initiate a defragmentation on my hard drive. This was smart since it took about four hours. After completion I texted him and he had me bring my computer right over. He replaced the hard drive, cloned my other hard drive to that new one, and then evaluated to make sure all was working well. Less than three hours later I had my computer back. John was pleasant, professional, and efficient. His charges were extremely reasonable. I am very pleased. I highly recommend him. His location was convenient for me but if I had another computer repair, I would not hesitate to drive 30 minutes to get to him.

John totally fixed my desktop computer after I was told it could not be repaired! He's honest, his…read morepricing is very reasonable, and his work is exceptional! I highly recomment him!!!

I am so grateful to Geek Hero's for their excellent service! They did it quickly and with great…read morequality! I bought a laptop for my daughter's birthday. Something wasn't working properly. After trying for several days to ask the seller to help me fix it, my daughter's birthday arrived and I was panicking. I remembered seeing Geek Hero's last week and took it to them. They were kind, and compassionate. I was assured they could reset my laptop and return it same day. They did just that! The price was very reasonable especially for a quick laptop repair. Thank you to the young man that worked on it! You truly were my hero today!

They were so very knowledgeable and professional. I had to wait for a password reset and they were…read moreamazing. I will go there again if I need computer repair services

Highly recommend this place. I had issues with my laptop and Robert fixed them. He made sure…read moreeverything worked before I left the building. Great, knowledgeable guy!

Well, I had reservations about this tech support center when we first visited. However, hubby…read morethought we should try them out anyway. The service: the support guys seems to try to be very communicative. However, often times information provided to you may seem contradictory or confusing. You may have several different people reaching out to you that you don't know providing updates and information on your device with private information. The price: I'm not sure what the going rate is for a charge, battery, or DC jack, but I paid I over $400. I felt like I was bamboozled a lil bit. Overall, my laptop was at this shop from about Oct 25, 2022 to Novemeber 23, 2022. If you know that you need a quick fix and this location can do the job quickly, I'd definitely try Tech Support.

My son had been having problems with his phone for months. After quite a few back and forth calls…read morewith our service provider, we brought the phone in into CPR. I'm SO glad we did ! The two guys working were friendly, knowledgeable and had his phone working in less than an hour. Thanks guys!

Would 10/10 NOT RECOMMEND…read more Had them fix a phone to only crap out 4 days later. Was told I had a 30 day warranty and when I brought the phone back I was told I would have to pay for it. Stay away at all costs.

I told him repeatedly what was wrong with the phone and he told me otherwise I took it to apple and…read morethey told I was right about my phone he acts like he can't listen or comprehend.

Sam cellphone fixed my iPhone 13 screen super fast and gave me a good, fair price. Great service!read more