I only went here because of a recommendation, and I definitely don't see myself going back. The customer service was so bad. I had called and asked if Cathy was available for today since that recommendation had let me know in advance that she is booked heavily because she is really the only one who specializes in ingrown toenail's. I was told yes and that I could come in at 5:30. I went got there early and was seated immediately. Except the person that was working on me was not her. It would not have been a big deal if she was doing a good job but they looked horrible. I am absolutely horrible at doing my own nails. They looked like I had done them and believe me that means they looked that jagged. I asked if Cathy was in because I have really bad ingrown and really needed someone that specializes in that department. The lady working on my toes was PISSED. I got really uncomfortable and said that I was sorry but I had called before hand to ask for her availability. The lady that took the call said she didn't hear me ask her for Cathy even though I had. Again I still apologized and asked if it would be better for me to come back a different time because I really needed my ingrown out. Cathy reassured me that it was okay and she would take care of me even though she had another appointment. I thought that was really sweet of her. It's important for me to mention that they push you to get GEL to the point of making you uncomfortable. I do NOT like gel on my toes. I wear tennis shoes all the time so it's really pointless in my own opinion to get gel on my toes. The previous two ladies had already asked me SEVERAL times and I had said no to each time despite them getting visibly upset to declining a service I DONT want. When Cathy asked I declined as well and she pushed it a couple times in which I said no. She continued with doing them GEL besides me saying that I DID NOT WANT THEM GEL. I thought maybe she was trying to compensate for the bad customer service of the other ladies since I had clearly stated that I didn't want them gel. I was already upset that she still proceeded to do them gel after I had said no, but I was already so stressed out I didn't care to say anything else. When I went up to pay she charged me $40. When I asked her why it had been $40 when I was told it would be $35, she stated because GEL WAS AN EXTRA $5. I told her that I never asked for the GEL and had made it very clear when they asked that I DID NOT WANT THE GEL. I ended up having to pay for a service I didn't want, bad customer service, and being in a stressful environment all because they never seem to actually listen to the customer. I didn't even get the massage that comes with the pedicure. I paid for a half assed service. The nails look fantastic and I have to give credit where credit is due but the customer service is really important to me. Especially when I'm paying for a service to its totality. I do not recommend if you are going to treat yourself and want a stress free visit where you get exactly for what you ask for.
Update: Cathy has called me and wants to make the situation right. She has apologized for all the misunderstandings. We agreed that I would go in again and she would personally take care of my service from start to finish. read more