Bad customer service employee couldn't even greet you was looking somewhere else, very dirty,the wait time is stupid crazy I waited for an hour an 10 minutes and still didn't get my pizza and they still wanted me to wait another 30 minutes First time I come here and will be the last time too ! read more

My family and I came here for my sons 1st birthday party and it was so much fun! The manager Brielle was very nice and professional when I had questions about booking and setting up a table for the party. Pretty clean and the pizza was delicious. Everyone enjoyed the experience. read more

Let's be clear, those Yahoos who write a review with the intention to go for the pizza only, and leave a bad review, are just ridiculous. Chuck E Cheese is a place for games, entertainment, and pizza. Family friendly! We took our 6 year old daughter and 5 friends on a Friday afternoon for pizza and games. We were a little nervous, cause this is located in a sketchy area of Phoenix. We almost switched last minute to P.P, another local family fun place. So glad we Didn't! This particular C. E. C, is very nice. It's clean, and friendly all around. We found the staff to be professional, and friendly. They were available and interacting on the floor. If a machine had a problem, they were on it with a quick fix. The service was top notch. From a business stand point, you can tell this place is well managed. The employees care about the customers! By far way above our expectations. The kids had a fabulous time! Give this place a chance. If u are a large group, please call an advance... read more

4-yr-old grandson/gramma heaven on a Monday afternoon between 1:00-4:30! I think we had MAYBE 12 other kids to share the place with! We even found parking in the shade...which was great given he triple-digit temperatures!! Pizza was good! It's a larger store with the full compliment of animated characters to put on "the show" and the big screen to watch for a little resting time while eating and between gaming! Large overhead crawling tube/slide. Many games for little ones. Things seemed clean and didn't see any games out-of-order. Loved the "Chuck E Cheeses Sketchpad"! Gave us a sketch that was a keepsake for Gramma!! read more

Gross is the one word that comes to mind when I think of where we had my nieces 3rd birthday party. This location has to be the dirtiest, stickiest, worn down place I've ever been into. Which is pretty sad since it's for children. A lot of the games and rides didn't work. The customer service there was awful. They didn't even remove our dirty plates after we ate our pizza, we had to put them on the table next to ours and they were sitting there as we left. All of the animated animals or whatever you'd call them looked like sad, worn out, crackheads with lazy and/or unopened eyes as they danced/flailed around. The place didn't even do anything for the birthday girl. No Chuck E walking around, no ticket booth, no happy birthday song, pure crap. They really need to close down for a few days, clean and sanitize the entire place, fix the broken games and rides and have a "how to treat customers" seminar. I DO NOT recmommend this location. read more

I would give ZERO stars if I could. We placed an order for a party 2 weeks in advance. Today is the date of the party and we called to see when the order would be ready for pick up and spoke to a female employee over the phone who advised the system is not supposed to allow clients to place an order 2 weeks in advance, and that our order would not be ready today. She advised she would speak to her manager and after coming back on the phone apologized and said I wouldn't receive my order and that the system was not supposed to work that way. I resigned and had to go searching for another way to cater my party. Four hours later I receive a voicemail stating my order is ready for pickup. I call and I am told my food is ready. I explain to the person on the phone that I have already purchased more food and I was told that my order had not gone through and now magically my order is found and ready? The person on the other end tells me since I ordered from somewhere else the food will be thrown out. This is the WORST establishment and has horrible customer service. I didn't want to be given more food since I had purchased more but I'm sure if the manager knew anything about hospitality they would have found alternate way to satisfy clientele. Please look into your system and don't confirm orders that will not be fulfilled! read more

This location is the best!!! It's my favorite CEC location in AZ! It has a ton of games, a stage with the band, and a really nice staff! So, let me tell you all about it! Ok so when you first walk in, of course, you will get stamped by someone. I always run straight to some of my friends, the animatronics. Go to this location if you live or are in the Phoenix location. read more

I took my daughter here for the first time for her to meet up with some friends and play some games. At first when we walked in I was really impressed with the idea of stamping everyone in your party to ensure no one leaves with the wrong person. So I was a little more comfortable with my kiddo running around with the other kids we were with. Everything while there was fine until we left. When we were leaving there was absolutely no one working the exit to check to see if people were leaving with the correct kids. My husband left with two of the other kiddos and no one bothered to check them, and had they it would have been noticed that they were not the same number. Management should look into tightening up their own security policies. read more

My kids had fun when we took them. Everything was okay decent. The wait for your food takes to long I personally didn't like the pizza. My kids on the other hand did but they love pizza. If I had to choose I would never take them back here. First time for me to take them and it is the last time I take them. Please try to clean on your down time staffs. read more

08-3-19-My husband and I took our 4 year old & 15 year old to this location. Why? I am not sure because we have other locations closer to our area. Once there the young lady stamping the guest once they enter was very knowledgeable with information since we have not been to a Chuck e Cheese in a while. We normally frequent Peter Piper Pizza. My husband and I placed the family order, 1 large 1 topping pizza and 4 drinks. I purchased an Endless salad bar. Once purchased I received the plate and proceeded to the salad bar but once there there was nothing, literally everything was not refilled. What happened to someone checking Expo, associate on the play floor. I seen one supervisor, whom I spoke Sarah after our visit. Explained to her that I being a manager should not have to come to this location and manage. Ask Expo to fill the fork area, I was told by a young lady that" that was not her job, she was busy with a party" I was taken back, I said no you are all a team, so I the consumer delagated who should do what so that the salad bar what I purchased should be filled. I was ask was there any in particular ingredients that I wanted and i said everything except the meat products. How could we fill our drinks when they run out of ice...what??? how does this happen. Not ordering proper. Overall, we will not go back. It is a crime to treat a business this way just because of demographics. This location was being serviced by young people that need constant direction. While there no one was on the eatery floor, no tables were wiped at all. The 6 ticket machines onsite only 3 worked until Sarah, came to fix (1) You need to step up, if you need a proven managers record of getting business in order please call me until then you need work done at this location. My family if we choose to return to Chuck e Cheese we will head to the Glendale and Chandler locations. The staff hustled as I was given direction, husband witnessed this and once I saw that it was done then I was able to sit and enjoy family time with the family. I appreciate the staff working hard when direction was given and my delivery to them allowed them to feel comfortable with me asking for what should be happening and that is "flow" read more

My son loves it here...for the games and air hockey. If you are looking for great pizza this is NOT the place. Most kids however are not that finicky when it comes to pizza. The plus side is that it does serve beer. read more

I'm from new York, so when I moved here and discovered the incredible pizza they have at chuck-e-cheeses, I realized with all my being that there is no reason for me to ever return to the roiling cesspit that is Manhattan. It really is everything new York has to offer, without the reality of daily muggings. Flashing lights, bustling noises, and of course, the GREATEST PIZZA IN THE WORLD. read more

Worst service ever ! Took over an hour to get my food and to find out that once my food got here it was incomplete and they didn't bother to fix it! Employee came and complained to me and my boyfriend for requesting to get out plates fixed never coming back to this place again ! Worst of all all employees are super mean and disrespectful. This Chuck E. Cheese needs to be closed asap ! read more

Police should never be at Chuck E. Cheese. But on the night I was tricked into going, they were. My mom conveniently forgot to mention after my brother and I agreed to have dinner with her that she has also invited her friend and her three children under 10. She also forgets to mention that we're going to Chuck E. Cheese. I've never seen so many unattended children in my life. Running here, flinging pizza there, spilling soda and screeching like possessed little demons on satan's playground. Then I see some unruly dad starting a fight with another dad. WTF people! This is Chuck E. Cheese! Dads fight at Chuck E. Cheese? Is nothing sacred anymore? Long story short, the police were called, the dads were tossed out and I decided that this location had to be the most ghetto Chuck E. Cheese in the world. And it was a little dirty. Things just didn't seem clean. But on a lighter note, the creepy robot animals actually put on a nice show and the pizza, although thin, really wasn't that bad. But just so we're clear, I will never, ever go back. read more

Chuck E. Cheese - Pizza Near Me - Phoenix, Arizona

Horrible serviced and they count the wrong tickets for you... They don't even want to fix them fault... They just want quick to get order customer... And don't really care about you. When you try to told them... They don't answer then just get other customer... Don't want to come back here anymore... Sad day read more

Chuck E Cheese is our typical Friday outing. We had an activity in south Phoenix so on our way home we stopped at the closest one. This was our first time at the one. The good thing is they had different machines then the other ones we go to. But the one thing my daughter loves about Chuck E Cheese is "Chuck E Cheese". At this one I almost had to become Chuck E myself, we almost had to force them to bring Chuck E out. We got there at 5pm, we were about to leave and they finally brought him out. So we she did get to see him but almost by force. read more

In all fairness, this review comes from my 9 year old who can't believe that grown ups are allowed to review this place and give it so few stars. In his words "Good games, good food and good prizes." As someone who pretends to be a grownup myself, I I'm going to say somewhere between 3 and 4 stars *for a Chuck E Cheeses*. Service was prompt and polite, bathrooms were relatively clean, the food was about average. Chuck E made an appearance to a birthday party, but I don't think he ventured out to the rest of us. Most of the ticket redeemer a were down, but it wasn't too busy and so no line. I'm sure I'll be back here again because, ya know, I've got kids. read more

Following the closure of the Bell Road location, we have to venture a little farther afield for some quality mouse time. The pizza is tolerable, but Chuck E Cheese is not really about the pizza, is it? The price is high, but you can receive some extra tokens using online coupons. And those tokens are what matter. On this Saturday, we had a very long wait to order, aka a very long wait for tokens, a pretty serious problem when you have little ones all fired up and ready to play. To the restaurant's credit, "most" of the machines were operational and not stealing tokens or shorting tickets. Skeeball was the major exception. Our disappointment this day was the absence of Chuck E Cheese himself. We were use to the Bell Road location where he'd frequently come out to interact with kids and make it rain tickets. It seems you need to pay for a birthday party to play with Mr. Cheese at this location. Despite this, Chuck E Cheese remains a good choice for young kids to play indoors and for parents to enjoy the air conditioning. We're going to check out other locations. read more

Chuck E. Cheese - Pizza Near Me - Phoenix, Arizona

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The location is pretty good. There are plenty of games for the kids to play. BUT, the food was terrible. I wasn't expecting much, but it didn't even deliver "just ok". The management needs to step up their game. There were bad grapes mixed in with good ones. And the salad looked old. I know, we took the kids there for the pizza, but not even that was good. I'd at least give this place two stars, but the employees were lazy and a lot on the rude side. It's almost as if they were saying, "We know you're still going to bring your kids here because your kids ask for it." If we had been at an adult restaurant and were treated the way we were here, we would have walked out. read more

Freaking awesome experience! Excellent customer service, how can you beat this place? Pm manager Kelly made sure we enjoyed everything, def recommend, took my 14 year old, 10 year old, and a 3 year old, was something for everyone. Super fresh salad, pizza was so much better then I remember it being years ago. Why are you not bringing your family here already? Seriously, really had a great time. Rianna vilaire. read more

The service here is horrible. My sons birthday party experience was horrible as well! The party host was never able to be found and I had to go ask for everything the party was suppose to be included with. The lunch buffet is worthless and waste of money. The pizza is not fresh and sits there for a long time before they make fresh. Even the "fresh" pizza is nasty. I definitely will stick with going to Peter Piper Pizza! read more

Waited 40 minutes for a medium pizza wasn't even busy people came after that got wings and bigger order had their first management was no help really they both looked confused them self she told me it would be 5 more minutes and it was 15 more won't be back ever will go the Peter piper for now on and will be canceling the party I have reservations for read more

Where do I begin? OVERPRICED! $8 salad bar out of half the items, bathrooms are disgusting, employees are not friendly, scarce condiments. I could go on but I'll just never be back. read more

The best around the mangers are awesome and the staff is fantastic they really love kids and the pizza is great

It's a small place but just enough and not overwhelming. The staff is friendly in general. My 5 year old has been going there for years

I took my nephews here last week. The place wasn't busy when we arrived. 1 hour n 15 mins later I had to speak to the manager bcuz we nvr received our order. Medium pepperoni pizza. Families that arrived after us received their orders before us. The manager refunded me $10 for my pizza. Nvr again will I go to Chuck E. Cheese. read more

Their buffet is a joke, this time i visited they serve one or two pizzas every 10 to 15 minutes so there was always a line of people waiting, i could hardly get any food for my kids, they rip u off!!! read more

This place isn't as bad as some people make it seem, nor is it amazing...at least not the pizza and wings. Ok so let's start with the entertainment, all 3 stars go to strictly towards entertainment because frankly kids looove it here. Celebrated my nephews bday here tonight and they had a blast. The whole cheek E. crew comes out to dance and sing with the kids... Plenty of games, photobooth, & a little playground type of thing. & now let's talk about the Food..... Pizza tastes like cardboard, cold & basic. And the wings I could bet anything that they're the Tyson microwaveable wings you could get at like Walmart... They tasted exactly like them!!!! no kind of freshness to them or flavor. Could've bought way more if u just went with the Walmart route in that case. Overall I'd say if you want a place where your little ones could go have fun, dance and play then this is the place, if you're interested in strictly food & looking for a place that serves amazing pizza and wings... NOT THE PLACE. read more

The game selection was great for my little man, the customer service and the fact that 1 miserable employee was on register while her supervisor and other employees stood around, waiting 10 mins with no line at all for some tokens is not good. read more

This was our first time at this location. It is 100% cleaner then the bell Rd location, the staff is personable and friendly. The few games that malfunctuoned while we were there were either fix right away or put out of order. These games run all day and constantly get played theur are going to malfunction every once in awhile. We just had pepperoni pizza and salad but both were good. The kids had fun so we will go back. read more

Great price and great playing atmosphere for the my little kids. They loved it. Perfect for a couple of hours of family fun. Staff was very friendly and they check you in and stamp the family's hands which is ideal if a child wondered off. Very clean, and inexpensive food, and inexpensive gaming. read more

This is the best chuck e cheese around. We come here to play video games and the kids just love it! The staff is amazingly friendly!

We had a good visit here at Chuck E. Cheese. The location isn't in a great neighborhood, which I knew of beforehand. But the staff were wonderful. The pizza was good. The kids enjoyed it, which is really what matters. We had fun. The animatronics were great. Chuck E. came out and greeted the kids. Overall, positive experience with the food, staff and management! Now, let me tell you about the not so great side. As I've mentioned its location isn't that great. Well, an example of the location is evident in the guests that arrive. While we were singing Happy Birthday to my son - someone from another party came over and walked off with 5 of our extra cups. I didn't notice until after my mother told me, and she tried to tell the lady to put them back. But she kept on walking. And then another person, from that same party, walks over and snatches the remaining slices of our supreme pizzas!!! Who the fuck does that?? Blatantly too!? We were all busy watching the kids in the ticket blaster thing, but one of the kids noticed them taking our pizza. I would love to go back to this location but the neighborhood sucks, and crap people show up. Anyway - we told management and they apologized, took 2 pizzas and the drinks off our bill. I know it wasn't their fault, and am thankful they did what they could to make us feel better. read more

We had our sons 4th birthday there and it was awesome! We arrived about 15 minutes early to make sure everything was in order for our party, and was immediately greeted by our hostess who was already waiting for us. She showed us to our table and explained how the party was going to play out. Everything went perfectly! The atmosphere was fun and the food was great! The best part was not having to worry... All we brought was the birthday boy, cake and balloons! They took care of the rest, including (my favorite) the clean up ;) The kids as well as the adults had a blast, so overall very good experience and I would definitely recommend it to anyone!! read more

This place came highly recommended on the Food Network so I had to check it out. Chuck E Cheese Pizza is the final level of pizza. The pizza is made fresh daily from world renown chefs from Italy. They have innovative ingredients like Pepperoni, Sausage and Extra Cheese. I believe the Cheese comes from God himself or possibly a cow but my instincts tell me that the cheese was created in the Nethworlds or by a powerful wizard. I like being wizards in Role Playing Games. At first they aren't as strong as warriors but when you build your character up, the wizards tend to end up more powerful. If I were a wizard in real life my main ability would be to Conjur Chuck E Cheese pizza. Let's say a Troll group was attacking me, I would just Conjur up 32 Large Pizza's with extra cheese and the Trolls would just start eating the pizza and forget about me. How this place hasn't won any Michelin Stars or James Beard Awards are beyond me. This is fine dining at it's absolute best! read more

So got off from a 13 hour shift pretty hungry. We craved some pizza decided to get pizza at this place. Entered and were welcomed by a lady putting stamps like if it's the end of days putting the mark of the beast. We order pizza super combo, a sampler platter. Got the salad, it was ok. I forgot I had to make like 5 trips for them to fill the salad too. And so my wife and I ate it. Played a bit with their games.Then sat down we got a pizza after 20 min then I seen one of the workers take a platter to a family next to us. And so I got up to get soda and saw our platter then I went to sit down and seen the same person telling the cooks you got the wrong order! But instead of taking the food to us. The lady handing the food took the platter to the family that had already gotten a platter instead of making it up to us which good customer service tells you to that when you when mess up someone's order you make up to them not leave them unattended. Then one of the workers came and told, " sorry, made a mistake we will put it right in." And so I said ok. With a smiley face. After 30 minutes we never got our sampler platter which probably had mediocre fries and wings like their pizza, the pizza was so dried like the Sahara. I LOVE ME SOME SAUCE! Please put sauce on your pizza! There was comes a time when you make bad choices. I forgot to mention a lady that had a purple shirt walking around with her phone. read more

I've been coming here here for a while and I think the manager left the salad bar sucks! I don't like the pizza chuck e never comes out the potatoe salad was runny! No eggs no green olives ect and paid almost ten dollars! Won't be back! Don't go to the one at bell and the 51 either! read more

This place is horrible & extremely unsanitary. I found 3 hairs buried in the pizza AND the salad & when i talked to the manager about it he said that there was nothing they could do & said it was ours. None of the cookers are wearing hair nets or gloves when handling the food. One worker didn't finish let me make my salad because i had a purple plate instead of a black one & rudely said quote by quote, "Can you like stop getting it". Also, the bathrooms were a complete mess & did not attend to it even after we asked them to. I don't plan on ever eating here again & i certainly do not want my children to play somewhere so unsanitary & eat food w. A strangers hair... It's sad how it's suppose to be a place for children but it's such a gross, worn down, unsanitary place for them. read more

Fast to get your money, and even faster to turn you around. Where wrapping up a first and last visit. Had to wait 5 min. in line for carryout container, only to return to the table with an employee bussing the half large pizza and drinks. Management unbothered by employees action. "What can I do, It's the employee's job" No apology, No resolution, No Thank You for dropping $50 in under an hour. Save a headache and Don't let your next visit become a "I told you so" read more