By far the worst experience. I brought my 4-year-old daughter to Rush Fun Park on August 28, 2026,…read morefor her birthday. We purchased three tickets through Groupon for three hours of playtime, but we did not stay for more than 45 minutes.
During our visit, there were several teenagers, approximately 13-16 years old, behaving overly aggressively. Slides were pulled out from underneath my 4-year-old daughter, and my husband, my daughter, and I were shoved multiple times. There was also loud, explicit conversation about their genitals, along with repeated use of the F-word and other inappropriate language around my young child. I'm not unreasonable either, I understand this is a kids place for kids to have fun and be crazy but what we experienced was far past normal kid behavior. Structures were broken, multiple families were uncomfortable and questioning where the parents to these children were.
While I was at the front desk speaking with Bradley about what was happening and requesting a refund, I witnessed a child being thrown through a structure. That incident further demonstrated the concerns I was trying to explain. Bradley verbally told me that I would be receiving a refund.
I then contacted Groupon, and I was told that Rush Fun Park's management had stated that the claims were not substantiated. I specifically asked Rush Fun Park to review the security footage because the incidents I described are visible on camera as an employee told me all cameras are recording and one camera points directly in that direction. Instead of reviewing the footage with me or providing an explanation, I have felt repeatedly ignored and have had difficulty getting management to respond.
I have been trying to reach the manager since August 29. I called multiple times and was repeatedly told that employees did not know when she would be in the office. I was also told that Gabriella, Bradley, Liam, Jesus and other employees had contacted the manager on my behalf, explained what happened, and provided my phone number because I was trying to get a response.
When the manager finally contacted me (September 19th 11am), I was told that she could not help me and that she would forward my message to corporate. I was offered another pass to a different location instead of having my refund request resolved.
I was also accused of "cussing out" employees. I want to be very clear: I did not verbally abuse or use profanity toward any employees. I was frustrated and persistent because I was seeking a response to a legitimate complaint, but continuing to request accountability is not the same thing as verbally abusing someone. I specifically asked that the phone calls be reviewed because they should confirm this.
If management believes otherwise, I believe it should identify the specific interaction, date, time, employee, and statement involved rather than making a vague accusation. I have been frustrated by the lack of communication, but I understand that the employees are not responsible for management's failure to follow up.
My biggest disappointment is that I spent money intending to celebrate my daughter's birthday, only for us to leave after less than 45 minutes into our 3 hour stay because of the environment. I then spent weeks trying to get a response about the refund I was told I would receive.
I am asking Rush Fun Park to review the security footage from approximately 6:00 PM until our departure and the relevant phone calls, and to address my complaint based on the actual evidence rather than dismissing it without reviewing the footage.
I would strongly recommend that management take these concerns seriously, particularly when young children are involved.
