New ownership as of Jan 2026. The place is wildy improved. Cleaner than any other park in the Laveen/South Phoenix area. Highly recommend. They actually run organized games and activities every hour. Kids love it and summer pass was too cheap to pass on. read more

UPDATE TO MY REVIEW!!!! You can clearly see exactly what type of Owner you are dealing with... I would like to address the claim that I am rude and disrespectful I was NOT disrespectful to any staff. All I did was disagree and provide screenshot proof of the new owner stating in writing that he would honor previous purchased memberships etc in his new ownership announcement. That is when he said those coupons were stolen and he wouldn't be honoring them. I then replied that he is just looking to make it impossible for me to use anything that I previously paid for. He then cancels my membership and told me life is beautiful! My children and I walked out respectfully and went to uptown jungle. You can also see he replies to my review admitting to honoring "most" memberships and using the excuse that he is legally not required to! He is admitting to everything I have stated. I would like to provide some additional clarity my children have never used the membership since it was purchased June 29, 2025. We went to use it yesterday for the first time and we were denied the ability to use coupon because he said that they were not honoring them. This owner just wanted me to pay for the extra child I brought so he could try to net his losses for the day. Heads up for all my parents out there!!!! Sky Zone Laveen is now under new ownership and refuses to honor the coupons that our children were given by their schools for student of the month! he accused me of stealing these coupons because apparently before he took over ownership the associates had stolen 150 or more of these coupons! This new owner is shady. I purchased 2 summer memberships and he explains that he doesn't have to honor them... he is doing you a favor by even honor them because I didn't purchase the membership from him. bad business practices and such a shame! I normally don't post but I wanted to warn any parents before giving this location any of your business! See images below where he edited the post TODAY to add ALL PREVIOUS COUPONS ARE VOIDED because I called him out on the fact that he "said" he would honor all passes memberships etc. Sky Zone should ensure their loyal customers would be taken care of by new franchise owners! #SkyZone #badbusinesspractices read more

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Under new management, the whole area is very clean including the restrooms!! The play areas are fun and well kept. We have been to others skyzones and this is our all time favorite. If you are looking for a great place to play I would highly recommend coming here!!!!! The employees are all very friendly and accommodating, as well. read more

We decided to go to this Sky Zone to enjoy the morning with our daughter. We paid $72 for three people to jump. First thing you notice when we walking around the park and jump areas is all the trash and debris. We jumped for 15 minutes and I found a straight sewing pin that could have been very dangerous if mine or any other child had jumped on this. I brought it to the only staff member on the floor and she threw it away. We then tried to go to the playground and seen a whole lot of trash and empty icee cups plus a McDonald's cup in the tug of war section. This place is filthy and when I brought it to the attention of the manager. There was nothing said, just looked at me as if he couldn't care less. Then sent a team member out to start cleaning the ramp and stairways leading to the jump area. There was only one staff member on the floor who was helpful also the pizza is not good and over priced. We would not recommend this SZ location to anyone. read more

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Oh my god so I've been at this location about 5 or 6 times prior, never any issues. Brought my kids on President's Day which I would think the place would expect a decent turn out being that kids are out of school. Feel like for once I want my money back because the place is all of sudden DISGUSTING! On a day like today there is no running water in the drinking fountain but it's not marked off that the fountain doesn't work and when I had to take my son to the bathroom none of the toilets are flushing and they are full. When my daughter went I asked her if the women's toilets flushed and she said no. Nothing's labeled though that things don't work so no wonder things are so dirty. And no one is visibly doing anything during my hour and a half of being here. This sucks! Crazy disappointed! What happened to this place! Only writing a post in hopes this gets fixed because I'd like to come back. read more

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my children and I had a great time! prices are reasonable and the staff and management were so friendly! Also very clean! ;)

TRASH!! Please don't ever go here. First of all It smells like urine when you walk in the place. I went to my nieces 12th birthday celebration yesterday and it was horrible! They didn't have any food for the kids to eat. We were not prepared to go buy food and nobody told us. Not sure why they were open if they couldn't provide a full service. I had to go to subway and get sandwiches for the kids. Then the manager took money out of his pocket and gave it to my sister who had to leave and drive to a pizza spot to get food. Also we brought an ice-cream cake but they didn't have any forks, spoons, or knives to eat it with. We literally had to tear up the foam cups to make a scoop to eat the cake. The person who was supposed to help us with our room hardly showed up. It was a very negative experience and we will NEVER go back. read more

It's crazy that they charge full price for one year olds when THIS is where they can go. (see picture) No where for them to jump. They have a "little leapers" area and this is part of it but nowhere for them to "leap"... THIS is labeled as the toddler area for under 3 year olds. Good thing you sign a waiver because they're literally asking for these kids to twist their ankles. My husband asked if they have times specifically for younger kids during the week because a lot of similar places do that and the guy at the counter said, "i dunno"..... Basically this was our first and last time here. we live in Laveen but we will continue to travel to places that care about their facilities and reasonably charge. For three of us to "jump" this was nearly $60 and see the picture-- it pretty much sums up our experience. read more

Sky Zone Trampoline Park - It's crazy that they charge full price for one year olds when THIS is where they can go. - Trampoline Parks Near Me - Phoenix, Arizona

Dirtiest place I've seen in the last 5 years. This was the first time being here and definitely the last time. Not worth the money. Place is disgusting looks like it hasn't been cleaned in over a month. ***Do not bring your kids here if you don't want them to get sick! ***Will be reporting the conditions to Maricopa County and AS State Health Department*** read more

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Been here a few times with the grandkids always have a good time. They love the place. I'm just too old to be jumping around in there.

We had a birthday party there and it was so nice! Our 5 year old said it was the best day ever! Chloe, our party host, was so attentive, helpful and accommodating. The owners were also so kind and kept checking to ensure we had everything we needed and communicated with us about anything extra. It was such an amazing time and great value! All the kids had an amazing time! Thank yo read more

Great new owners. They're working very hard at making this a fun and friendly place for kids and families. Visited today under the new ownership and very impressed with the quality they're working toward. Staff are all very attentive and customer service was great! We all had a great time. read more

The worst skyzone ever!!!! Things break down and they never fix it. :/ they currently have three different attractions closed. There's no maintenance ever. It's been like this since last year. Ridiculous! read more

I have been calling for two days in a row and nobody will get on the phone. I keep getting the run around all I tried to do was book a party there. This is the worst experience I have ever had. The third-party answering service kept trying and trying. read more

We were looking for something fun to do to end my son's Christmas break. While he enjoyed himself, I found a few issues during our visit. No one was at the front to greet and/or assist us when we arrived and the tables/sitting area were not being cleaned. I went to get ice cream and the snack bar area was sloppy. There was no one in line and the 2 staff working the area were talking/on their phones. No one greeted me to see what I wanted. I had to make a gesture to show them I wanted to order although I thought it was obvious since I looked into the ice cream area (there was barely any product in there) right before standing at the cash register. I've been to this location several times and never had an experience this lackluster. read more

This place is absolutely not worth the price. It was extremely dirty, and the staff clearly does not prioritize customer service. I took my son there, and our meals were unacceptable--the fries and chicken tenders were burnt, making half of it inedible. I strongly do not recommend this place. read more

I have to agree with all these negative reviews !!! Ordered food and they forgot the fries so we had to wait another 15 minutes just to get those ! The food counter guy is mostly too busy chatting it up with the other girl worker. Massage chairs did not work and just kept beeping !! I'd never recommend this place !!! Bad service. Bad all around. read more

Not worth it and the front desk guy could use further customer service training. The trampoline park across the street seems like a better deal. A pair of socks shouldn't cost $5 and the excuse "we're serious about branding" is pathetic. read more

I was so surprised on how organized, clean, and respectful the staff was. I was also surprised on the greatest deal ever I got on Groupon. My kids are in their early teens and they had a blast. And after a couple hours and a few snacks from the snack bar they all came home and took naps. OH YAH YOU HEARD ME RIGHT...TEENS TAKING NAPS BECAUSE Sky Zone WORE THEM OUT. read more

Main word to describe this place is WACK. Time management is WACK. Got the cake late and then they kicked us out. WACK arcade area nothin but claw machines and the other games were other out of order or dirty read more

Went to this sky zone because I wanted a different experience from the one closer to me in Peoria. Big mistake. The staff was rude. Two of the attractions were closed. The zip line and the Trapeze. The air conditioner felt like it wasn't working or they had it on very low. We made the best of it but will not be back. read more

Thank you Sky zone Laveen for making my daughter's birthday so much fun. I appreciate the management team and party pro for taking care of us. Hope to see you all again soon. Pizza was delicious and the individual ice creams per party guest were a nice addition. read more

Such a great place! We're here in Scottsdale on vacation and wanted something fun for the kids to do for a bit after we shopped them out . We landed at sky zone. The staff was great and the kids all had a blast. There were plenty of things for each of them to do. Ages 4-16 and everyone had a blast. read more

We had so much fun yesterday! Zip Lines, Climbing Wall and Dodge Ball were great. The Virtual Reality attraction was so cool I am coming back for more. Great place to get some active play with the kids. read more

Online it showed you could buy an elite plus pass for like 35 bucks or something, it came with a snack and you could bring a buddy with unlimited jumps. After buying it i took my son and daughter but was told guess was not part of the package any longer. Also the snack selection was reduced to a smaller selection. Last time I checked that's considered false advertising, misleading people to buy one thing while giving them something completely different. The business should have not put the memberships out with out the proper information on what was included and now I don't want was promised when I purchased the package or a complete refund or I may have to call the BBB read more

So excited to have this in Laveen. The staff goes above and beyond, the food is great quality, and their birthday parties are well done. We love coming here and our kids love it even more. read more

Great place for our Laveen kids!!! My boy absolutely enjoys this place. Staff is very friendly and professional... get the membership!! You won't be disappointed, plus it pays for itself the first time you use it!! read more

Sky Zone Trampoline Park - Sky zone swing - Trampoline Parks Near Me - Phoenix, Arizona

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Dirty, dirty and more dirty. You tell the staff you need a table and needs to be cleaned and they do nothing about it. Staff stay huddled up in groups of 3 or more chatting and less working. I've been to several locations this by far is the worst. Highly disappointed. read more

The customer service was poor. The arcade area didn't work and they didn't offer to refund or exchange or even cover games for the next hour. Especially when you spend money to jump than pay additional to enjoy some arcades and don't even get your money worth. The representatives were inattentive and rude. Not just one representative they all had attitude and would literally ignore you. read more

I was really looking forward to this place but unfortunately it was not amazing. We got there early so we could eat before but it ended up taking 50 minutes for some wings and fries. If the wait time was communicate, I would have been more understanding but we ended up sitting and waiting for our food more then enjoying the beautiful facility. read more

First of all the staff was very nice, everything was clean and I like the way they separate kids by age and size. However they charged me 2x on accident. And no one can tell me why or even if I'm going to be refunded. They don't have records to show who has paid via card or not somehow even though its 2021. They owe my 55 bucks and who knows if or when ill ever get it back. The gm was very helpful and nice. But I'm still out 55 bucks. Do not ever but the tickets online and u should be fine. Or just go the competitor. read more

I love taking my kids to skyzone. They have a lot fun every time we visit. I'm especially happy with the service received from Alaianna. She is so helpful and has made my kids feel so welcome. She is an amazing party host. Every time we visit, my kids look for her because she is so nice to them! I don't mind paying the extra money to come to sky zone, as long as Alaianna is there! read more

It's a wonderful place to take children to play and have fun. The staff is polite and respectful. The issue I have is the kitchen taking 1 hour for my Buffalo wings or any food other then pizza. I really think you need more staff in the kitchen. My food was undercooked. If you read this please consider this. read more

We love Skyzone. We have 4 boys and this Skyzone is super clean and all the staff make us feel like family.

My kid had fun although it wasn't very large still a lot of areas to play in. Some areas were closed at the time. Overall, great experience the front check-in person was friendly. read more

The customer service at this place sucks we waited at the counter for someone for 15 min and the. When someone finally showed up she wasn't focused on the customer but kept looking off to a distance . I purchased socks and had to ask for them after paying . I never received a receipt. And never received a thank you . I will never bring my kids again. We were there for a birthday party , the party host was hardly around we had to search down spoons so the kids can eat there ice cream. Very un organized. read more

So glad to have more options that are local for our kids. My kids really enjoy this park and spending time here with their friends. What I love about this park is how they are invested in our Laveen community and schools. Thank you for making Laveen a better place Skyzone. read more

y teenager son loves this place. I feel comfrthavinf him there with his friends because the staff are always friendly and caring.

Poor customer service from everyone I encountered. Food staff had me waiting for one hot dog for 30 minutes. I guess I over waited for an overcooked hot dog it wasn't even edible. When I asked what happened and if they forgot about it the boy couldn't say anything but that he didn't know. A bunch of kids working with no real management around. read more

Most unorganized business I have ever been to. It's seems like they are severely understaffed and cannot handle the amount of people for the glow events . read more