Tried this place out for my toddler and she loved it. I appreciate that there are a few different…read moretoddler only sections. There is a lot of variety with things to do and it definitely fills up your time. I appreciate the seating around the activities for parents that are just observing. We ended up going back a couple days later and getting the annual membership. A couple gripes. The first time we went in, the people at the counter didn't explain anything to us. I had a bogo coupon that they almost didn't let me use. But they ended up allowing it, didn't explain the time limit or that wristbands, didn't point anything out. I obviously figured it out but it would have been nice to receive some information as first time guests. Also a little annoying that you have to use their grip socks. I specifically have grip socks for my daughter for different bounce places so I brought them but was told I had to buy them from them for $5. It's $5.49, actually, that I saw on the receipt. All grip socks are the same.

My sister and I came here and brought my niece to jump, she is 2 1/2. We walked up to the counter…read moreand had a BOGO pass. There were three girls standing at the counter and nobody explained to us anything about coming for this visit, and that was our first time here. They forced us to buy their socks even though we brought our own that we've used at other bounce locations. When we asked why she literally said "idk cause they're our competitor?" and said it as a question. Wild! They didn't explain anything to us about the different areas in the park or the timed wristbands. We had to look on the website to figure anything out.

Of the trampoline parks in Phoenix, this is our favorite. It isn't the biggest, but it's the most…read morewell taken care of. We've been for a birthday and a single jump session and either way it's worth it! Plenty of seating for adults and easy to monitor kids no matter where you are!

Recently came here with my 2year old son and 5year old nephew. My overall experience was not the…read moregreatest. We purchased the family pack that came with a pizza and a pitcher of our choice of drink. We were asked three separate times the pizza we would like cheese or pepperoni by what I assume is the manager. Each time we were asked we stated we wanted pepperoni. Once we got our pizza it was a cheese pizza, I kindly told the manager we requested a pepperoni pizza his response " oh yeah sorry forgot to tell you we actually ran out of pepperoni so we gave you a cheese I mean we have some in the freezer but that's gonna take 2 hours to defrost if you want it. " I just sat there confused because again we were asked 3 separate times what pizza we wanted I just feel like you could just let us know before hand and our time here at that point would be up I just let him know that it was completely fine we'll stick with the cheese thank you. As we were eating the pizza my husband notice that it was really dough, I turned over a piece and it was raw. I immediately told everyone to stop eating it , the only thing cooked was the cheese and the top of crust. When we went to let the manager know he said" oh yeah sorry we're trying a new dough and sometimes it turns out bad. " another employee joined in and said the same thing. I'm sorry what! So you're telling me that your serving people bad dough knowingly to me that's crazy especially because I have a 2 year old and 5 year old eating this pizza. He asked if we wanted another one I said no thank you in my head I'm thinking I'm not going to risk u giving me another undercooked pizza and I just politely asked for a refund for the pizza. I'm just baffled on how they're serving raw pizza dough knowingly I just hope my kids don't get sick from eating this pizza. If you look at the pictures you can see the complete color difference in the top and bottom of the pizza. This place honestly isn't the cleanest either definitely not coming back.

The manager Tasha ALWAYS greets us with a warm smile the minute we walk in and makes sure everyone…read moreis happy and having fun! We are members here and it is THE place to go to escape the Scottsdale heat. Love this place and all the staff!!!

Memberships are worth it if going to go more than once a month. Staff is mainly teenagers and…read moreoften they are distracted or talking. Even saw two kiddos grey hurt and staff didn't even turn around. Have to be very patient at front as well. Several employees walked by me at check in and didn't even acknowledge I was there. Can get busy at times. Overall average for what it is though is typically cleanish.

My family always has a great time when coming here! The staff is always kind and helpful when…read moreinteracting with us!

On Saturday, March 29, 2025, we held our 8-year-old son's birthday party at Urban Air Peoria. It…read moreended with a hospital visit and a concussion because staff cut power to moving go-karts on a ramp. My son was second in line driving up the ramp when a ride operator shut off power mid-ramp for no legitimate reason. When power was cut, the kart lost braking capability -- the brakes are electrically operated -- and rolled backward down the ramp into a wall. This entire incident is on video. When confronted, the operator admitted he shut the power off because he "thought the kart was already at the top." It wasn't. This was not equipment failure. It was operator negligence. Yes, we signed the waiver -- because parents are required to. A waiver does not excuse cutting power to moving vehicles or operating an attraction where a child instantly loses the ability to stop if an employee makes a mistake. That's not assumed risk. That's reckless operation and a fundamentally unsafe setup. My son followed instructions and attempted to brake. The brakes did nothing once power was cut. Staff response afterward was unacceptable: an ice pack, paperwork, and managers who didn't witness the incident and couldn't explain what happened. No urgency. No accountability. Urban Air markets itself as family-friendly. There is nothing family-friendly about employees guessing with controls while children are on a ramp in go-karts. This was entirely preventable. Parents: do not assume this place is safe. Especially the go-karts.

Not my kids favorite place to be. The options were less for small kids & even the one that was…read morethere for 4 years old were not maintained well. I saw tripping condition over multiple places. Not the most comprehensively made kids play area and would not recommend for the price when there are multiple options on the same locality.

We spent two days this weekend at The Pickleball Space, which happens to be the neighbor (and has…read morethe same owner) to Stratosphere Adventure Park... We were there for a pickleball tournament my son was playing in, but my 11 year old daughter wanted to check out Stratosphere, so I joined her! We opted for the 90 minute open jump, which is $20.99 per person, but they also get you with the required Stratosphere Grip Socks which adds another $3.50, so essentially it was $50 for our visit not including snacks. We made our way around the trampoline park including some basketball, general jumping, running, parkour / obstacle course, climbing wall, and my daughter did the slide. 90 minutes was more than enough, although I can see why younger kids may want to stay longer for parties and such. Employees are nice enough although when we wanted a snack from the cafe, we had to wait a bit for someone to help us... All things considered, this place is spacious, clean, and a great way for kids and adults to get some energy out, but it comes with a cost!

DO NOT BOOK YOUR PARTY AT THIS LOCATION THE MANAGMENT AND TEAM ARE HORRIBLE!!!!…read moreI am writing to express my extreme disappointment and frustration regarding the way my granddaughter's birthday party was handled at your location today. Despite arriving 15 minutes early as requested, we were not given access to our private room until five minutes before noon, leaving us no time to set up or decorate. Guests arriving were made to wait between 10 and 15 min before being checked in. Although your brochure clearly states that the private room is for 120 minutes, staff began aggressively cleaning the room and removing decorations and paid-for beverages at 1:40 PM. while my granddaughter was opening presents and all guest were in the room. They made her and her friends move so they could take the tablecloth which we supplied. When we pointed out that our time should run until 2:00 PM, an employee named Shawn was incredibly rude, condescending, and even laughed when I mentioned the poor service. He then stood behind us making rude remarks like "you are now 3 min over your room time) it was 148pm. While my granddaughter was being rushed to open her presents and get out. By the way they rushed us out so fast that they didn't even give her Swag bag we had to ask for it. And it had no T-shirt Furthermore, we were met with significant hostility regarding opening presents. While your own materials state process #3, that food, cake, and presents will be waiting in the room, the manager, Jazmine, argued with the mother of the birthday girl, claiming presents were not allowed. Even after we showed her that your literature only recommends against it to save play time, the staff continued to be difficult. We were eventually forced out of the room at 1:50 PM while my granddaughter was still in the middle of opening her gifts. We left the room rushed after management and employees made the party as uncomfortable as possible. At of the end of the party I was greeted with more hostility and rudeness by Shawn. So I said to him when the handed the gratuity sheet that because of the way were we treated. I would not be leaving a tip. Shawn exact words were "OH NO" while laughing. I do understand how the staff acts is because that is the managers style Rude and condescending. The lack of professionalism and the contradictory policies made what should have been a special day very stressful.

Paid $23 for two hours. Not bad of a price. Luckily, Adults do not have to pay. I gave this place a…read more3 because it wasn't very clean. Trash on a lot of the seating benches in the front, and I didn't see any employees actively cleaning when I was there. I also think they deserved a 3 because alot of the employees were on their phone and not enforcing rules when kids weren't being safe. Arrived at 4 pm on a Sunday and stayed till 6 pm. There were lots of bday parties when I went, so it was pretty busy.

We came here for my son's birthday with his best friend, and they had an absolute blast! They were…read morerunning around, bouncing, jumping, climbing, and even playing on a skateboard. This place was definitely worth the price--under $30 per kid, plus $5 for non-slip socks. There's a great area for parents to sit and relax while the kids play, including lounge couches that were comfortable enough to actually enjoy watching them. My son played nonstop for two full hours. They also offer snacks and food. We ordered a family pizza for $19, and the kids got small ICEE drinks for under $4 each. A regular pepperoni pizza was only around $5-$6, which is a great deal compared to other kids' places. The facility was clean and had lots of different activities--not just trampolines--so the kids never got bored. It also wasn't overly packed for a Friday at 6 PM, which made the experience even better. Overall, a fun, affordable, and well-thought-out place for kids. We would definitely come back!

Seriously, the stupid socks. This place is a scam and every other place that charges $6 for a pair…read moreof socks every time you come if you don't have their branded socks. I'm done with this crap. There was also a child that broke her adult tooth as we were checking in. Not one employee noticed. When I finally paid for the stupid socks all the employees except the person doing check in were walking out of a back area. Save your money.

It's now rush fun park and we had a great time. We brought our grandkids from ages 2-11 and they…read moreall loved it. They each had their favorites. Elani helped us at lots of the activities and the skywalk and was amazing!

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

Wass so amazing my kid loves this place !!! I would come back here again with multiple.m kidsread more

This location needs to be SHUT DOWN! Over the past few years…read moremy kids have been hurt at this location. Someone needs to do a safety check because rusty nails and screws should not be sticking out. Both incidents with my kids have happened due to a nail or screw being exposed. The have raise their prices within the past 5 years and no updates to this location or renovations have been made. They are running this location to the ground

Came here for a school night which apparently is no limits. Cool. I don't know if this is a nightly…read morething or s Friday night thing but they have this cosmic, lights out play time after like 6pm? Soall socks are glowing and other things throughout then play area. Plus they kind of start playing club music. So nice change of pace. Kids are wild as shit and the referees don't bother with any behavior except the most egregious actions. Which i guess anything other than that may be impossible as most parents aren't helping watch their kids.

Very large indoor trampoline park for the kiddos. Love their bright orange and black themed…read morebranding. Took my son here for toddler hour one weekend and it was already extremely packed with birthday parties taking place and tons of older kids already jumping about. Thank goodness this place is so big that there's at least plenty of space to move about and watch your kids. They do require grippy socks, we ended up purchasing the socks they had there. My son had a blast, however, I would only take him back here once I know when their less busier hours are throughout the week.