I came in during lunch, and usually the employees are very polite and efficient in constructing my meal. However, today there was a new man, not in uniform - instead a red cap and blue shirt, (at least his beard was well trimmed) who must have just started at this location today. He looked uncomfortable at the front counter, and he didn't smile. Chipotle's food is always excellent at this location, but this man at the counter, whose name I don't recall, he needs additional training. read more

Visited chipotle for lunch today. I placed an order online through their app for a set time 11:50am so I wouldn't have to wait in line. My order was ready for pick up at designated time but it wasn't in the designated spot for pickup. So I had to wait at the register for the cashier to be done with another customer before I could have my order given to me. The vibe of the restaurant wasn't too busy either. I don't understand the point of having a pick up shelf if you keep people's orders behind the counter. It makes it rude and inconvenient when you're trying to grab your order and be on your way instead of interrupting the flow of traffic inside of a restaurant especially if you're in a rush. I finally decided to eat my order when I noticed that the guacamole that people pay EXTRA MONEY for was NO GOOD. It wasn't bright at all it was almost brown which means that the guacamole wasn't fresh. It's a crazy concept to have people extra for food that is supposed to be presented as fresh and it's not fresh at all. I ordered two burrito bowls and they weren't warm at all. Giving this place two stars. I'll visit a different location. read more

See all

I was there at 10:00pm. I get it's late but there was no food, the food I did get was hard. On top of that, the workers definitely ready to close. The one who was making my burrito was touching her phone then my food and also couldn't even wrap the burrito. At that point, just close earlier. read more

DO NOT. let the old man make your burrito. i Genuinely don't have words to describe how dumbfounded I was at the sight of watching this burrito get made. I quite litteraly got on yelp to make this review I will never go on yelp after this. The chicken was practically cremated. watching Helen Keller try to hide from the Germans in WWII would be a better sight to see than this old man rolling this burrito. My mood is ruined. And yours will be too. read more

Im begging for the life of you to fire this dork. He's the worst employee you could have possibly brought onto your team, he gives out the absolute worst fucking proportions and when you ask for a decent scoop he says that it will be double. Normally when I see this dork behind the counter I turn around and walk out immediately but this day I was extremely hungry and needed food. Please get rid of him and I promise your rating will go up he's doing irreparable damage to your public image and I refuse to accept this any longer. Fuck this guy. read more

Chipotle Mexican Grill - Server - Mexican Near Me - Chicopee, Massachusetts

This is a spot with lots of parking. Inside seating. The food service is a mess. Def needs a food inspection. NO wiping of spills at any stage. I asked for more rice , half a spoon and a look. Don't need that. Save your money, many other choices within minutes. read more

Chipotle Mexican Grill - Front door - Mexican Near Me - Chicopee, Massachusetts

See all

Placed an order for pickup. They tend to skimp on ingredients when you are not there watching them make your food. Paid $45 for 3 burritos. They were practically empty. Paid extra for the red chimi churi. Only filled a quarter of the cup. Consistently disappointed by this location and the direction Chipotle is going in general read more

Popped in for a quick dinner option, this place was pretty busy and it was a mess, I wouldn't want to eat in. Once it was my turn to order, I asked for a bowl. I understand the layering process they use but this guy just slopped stuff in the little paper bowl with no regard for the mess he was making. He under served me on the chicken but poured the queso on, too much. This bowl was the least appetizing of my countless visits to other chipotle locations. To add insult to injury, they gave me someone else's additional sides (and charged me). Not sure how you mess this process up but this locations managed to make that happen. I think this is the first and last for me at this location. read more

Not the greatest experience that I thought. I ordered an online order and picked it up and brought my food home but when I was about to eat I saw that there were no fajita veggies and tomato salsa in any of the bowls I ordered. Also I order guacamole on the side of my order for my chips and I seen that was no guacamole which got me upset because I shouldn't have to speak to an AI on the app to get only a free drink or free chips when I said be able to talk to a team member that can help me with what they got wrong instead of calling the store and talking to an AI that keeps saying "I understand your frustration but I can not let you talk to anyone at the moment". After trying all that I still didn't get to talk to any team member about this and only got a free chips and guacamole. In general this chipotle needs to do better and I will never be going back again. read more

like wtf is this?? it's literally all cheese nd rice, literally 10 tiny pieces of steak, are we serious?? the manager is so rude nd always has attitude which makes the staff stand out, they're nice but omfg. if they're not gonna provide what costumers ask and pay for, PLEASE find new staff. read more

Chipotle Mexican Grill - Mexican Near Me - Chicopee, Massachusetts

Probably the worst Chipotle I've been a regular at. The shorter the line is the longer it takes. Even if there's 2 people in front of you the average wait time is 15 minutes. The staff argue and bicker about customers loudly in front of everyone in ear shot. Doesn't seem like there's a lot of direction. read more

Order was literally 35 mins late, no exaggeration. Unacceptable. The ambiance in there was also terrible, staff was sitting around not working and everyone was mad because they were taking so long. Food was mushy and gross even for chipotle read more

This location isn't great, based on a visit the other night. There was food scattered all over the counter like they'd had a huge rush, but it was quiet when we went in, so they just didn't clean. Similarly, our dishes had salsa and guac smeared on the outside when we got home. They were pretty skimpy with the meat (even knowing Chipotle has specified amounts -- we eat there often), and they put the wrong salsa on my dining companion's bowl -- one that was so hot they couldn't even eat it. The chips didn't seem too fresh and the serving was also small. Pick another location if you can. read more

If you show up at 7:30 on a Thursday night expect to wait 30 min in line, then be told there's no more lettuce. Worst part was watching the one worker clean the counter wiping the scraps onto the floor but also pushing old beans and liquid into the 1/3 pans. Made me sick to my stomach. Stay clear if you don't want to get sick. read more

The service here was horrible! I repeat horrible and i'm not talking about the whole staff, however this one woman stood out to me! She is the rudest woman, I may say, I've ever came encounter with in MY LIFE! She had a VERY BAD attitude and was just so MISERABLE. As I was taking my order I asked her for a burrito and she was taping bowls(rudely) in my face! She tried to force me to order a bowl instead of a burrito, because she was TOO LAZY to make one! I mean how hard can it be! I was ordering for my family so I had to ask for a few burritos and she only made 2 and when I asked her for 2 more, she rolled her eyes and looked at the guy next to her(hinting to me to ask him to make them) mind you, he was already helping the customer behind me. She was no help and is clear unhappy with her life, she feels the need to take it out on other individual! She needs to be fired! I had an unpleasant experience and I wouldn't wish it upon anyone else ! read more

Chipotle Mexican Grill - This was the lady. - Mexican Near Me - Chicopee, Massachusetts

Honestly don't come here. I worked here from September 2023 to May 2024 and it's absolutely awful. They do not follow company policies and have fruit flies, flies, and ants because of the lack of cleanliness. I spent minutes on one of my shifts killing bugs because they're too lazy to enforce cleaning policies. Management is a joke. Chipotle has a service called EcoSure that reviews and scores restaurants in 3 month periods on cleanliness and function. This location failed twice while I was working here. Management doesn't enforce proper procedures unless it is "EcoSure Season" so dirty dishes are stored on the floor, food is stored improperly etc. Management treats homeless people awfully, kicking them out and scolding them simply for being in the building right before close. We were constantly understaffed because the district manager, nor the general manager or even the apprentice general manager knew how to schedule the store properly. You get absolutely no recognition for going above and beyond and they will promise promotions for months and never follow through with them. They will schedule you 40 hours one week and then none the next, it's incredibly unreliable. They have a SSR policy that forbids you from going into work with the threat of being fired if you come in sick, but if you actually follow that policy they will retaliate by cutting your hours. read more

Salad Bowl is very divine very fast and easy is a little loud but there is outdoor seating if you should order order trough the app it's faster overall a nice place to eat. read more

Chipotle Mexican Grill - Sign - Mexican Near Me - Chicopee, Massachusetts

Like usual fast and predictable food with good service. The guacamole and case or extra $$. It would have been 5 stars but my chips were stale and over salted. It happens from time to time. You can walk in and order but you have to carry out. read more

See all

Meat quality was terrible today. All get and connective tissue. Not exaggerating it was all that - no meat. Food quality has gone down hill terribly at chipotle. read more

You know what to expect here. It's a typical chipotle with poor customer service and repeated app order errors. If you're going to get food here, order in store, otherwise, there is no guarantee that the app order is right. I've had two orders messed up and the unsafe couldn't care less. The unprofessional manager's response was "mistakes happen." Yes they do at this location. read more

the service is pathetic. food cold. workers disrespectful. place is an absolute dump. rice cold but it doesn't matter because I only got 4 grains in my bowl. Workers made fun of my friends shirt and he isn't from america so he didn't understand. tabasco sauce wasn't even Tabasco it was ketchup in the container. read more

The old mf gives me the worst portions ever. I had about 12 pieces of rice and 4 pieces of chicken.

I went to chipotle in chic aftervwk around 430. All the containers were on empty not being refilled. 3 workers on the line, no one cared about quality at all. My requests were ignored. My burrito was only half wrapped in foul and when unwrapped completely fell apart. Tasted dry and gross. 0 stars read more

So bad. Portions are terrible. I got Uber eats and asked for double chicken and guacamole and got barely any chicken and no guacamole. Do not come here. read more

10/10 I love you chipotle but shoutout to whoever is the girl working on may 9th at like 3 she had braids and a septum piercing and she gave me some good amounts and she had a good attitude she deserves a raise it sum read more

my grand kids love chipolte (i was raised out in ca, so i"m so-so about chain mexican, but the grand kids love it). but i will never return to this location !!! when i came in, there was an older man working on the food line who was cussing at the patrons at the counter. he seemed very angry. i thought he was having a bad day, until i ordered ... this man, i believe his name was collin or connor (something like that ??), was very rude and unpleasant !!! i understand that good minimum wage labor is so hard to come by these days! but this man was older ... he should know better !!! while he was struggling to roll a burrito i watched him wipe his hands on his apron, then continue to roll the burrito . yuck !! how am i supposed to know how clean his apron is ??? disgusting !!! this man should be retrained, or taken off the food line ... i'd hate to see someone lose their job in this economy but the manangement at this location needs to do better. better training, hire better candidates ... who aren't lazy or disinterested in work !!! when i was raised, everyone took pride in their work and every person working in customer service, was respectful and valued customer patronage! when a cashier profusely apologized for there coworker's behavior and encouraged me to write a negative review about my expereince, you know something is 'fundamentally wrong' with this company and there training of there employees. chipolte needs to do better or i will be contacting there corporate management in the future !! i will not be returning to this location !!! as much as i don't want to have to go to another chipolte, i can"t offer my patronage here anymore !!! i'll probably have to try hadley or springfeild and go out of my way next time for better service !!! read more

Don't waste your time or money! Trash all over the floor. Stood there for 30 minutes past the estimated wait time for a pre order. Then when I didn't receive the chips for the meal, I was told to "deal with it" when I asked for a refund. read more

So Chipotle in Chicopee ma gives first responders a discount. One would think this is a good thing. However they only give it to Police. I stood behind a young fireman who asked for discount. He was told no only to cops. I ask so is a cop going to put out a fire if you have one. Is a cop going to run into flames to save you if restaurant is in flames. You lost my business. Thank you for supporting a small percentage of first responders. read more

Disgustingly dirty, lettuce and veggies looked brown and old, nothing looked fresh.all the meat was brown, dry, and old looking. staff appeared miserable and careless, chips were stale. I'll be lucky if I'm not sick after eating here. read more

Waited in line for over a half hour to find out they are no longer serving Pastor chicken. Out of corn salsa, out of Diet Coke. Tasteless underfilled bowls. Disappointed. $40 wasted read more

If the old man is the one serving the food, don't even bother ordering... he will give you minimun portions and get mad if you ask for more. Reason why I prefer going to the eastlongmeadow location. read more

Very disappointed with this visit as I have been coming here since it opened, sad to say this will be my last visit as well. The man at the counter was extremely rude, disrespectful and arrogant, his tone was completely uncalled for and not right for the job description he holds. I asked him to purchase some extra chips and he yelled "WHAT?" in my face. I asked him if he was okay, and why he yelled, his response was "Are youuu alright?" He snatched my money from me and as I left he was extremely condescending telling me to "Have a nice life." and I feel as though he was trying to get me to snap. My wife and I have been here for years, not sure when they starting allowing hosts to disrespect guests but they have lost my and anyone I know business from here on out, cause I will be sharing my feelings on this location. To add insult to injury, the chips were stale and the chicken was hard crusty over cooked little bits that never stood a chance. Time of incident: Monday august 9 at 11:25am read more

Ready at specified time, received a perfectly assembled burrito bowl. Could have been a photo for a Chipotle ad.

Chipotle always my go to, delicious, fast service and healthier than most fast food chain, I order the mobile order for 6:40pm I get there they told me the computer crush so all mobile order is 20min late which is fine those kinda thing happen. When I get home I open up the bag for my steak bowl it's only half portion which piss me off. You make ppl wait and at the end only half of the portion. I would double check if it's mobile order read more

was having a bad day until I came and ordered and Maynor perez did an outstanding job on my order WAY TO GO MAYNOR YOU RULE

I ordered online for pickup. Ordered a bunch of stuff on the side and extra cheese in the burrito bowl. It was delicious!! Perfect!!

I'm confused what I'm paying for at this point. I walk into the chipotle and stood at the back of a very short line (about two different people outside of my group in front of me) I stood in this line forever as I watched the three workers working the front standing around slowing working with the customers in front of me. When I arrived to front and asked for my bowl I watched the lady put exactly one scoop of rice into my bowl barely covering the bottom. When I nicely asked for a little more rice I received a dirty look from the girl scooping it and less than a fourth of the spoon had rice on it as she plopped it in my bowl. When the bowl was finished it looked very half full but I had already asked for more of everything I asked her to put on and "I was getting charged for extra" she said and I was in fact charged for extra. If you look at my picture I always shake my bowls before even opening them so everything is mixed together when the lid is tight I didn't take a bite before taking the picture. Then worst of all I live about 12 minutes away from this chipotle and by the time I got home my half of bowl was ice cold. I've had some bad experiences chipotle before but never like this. I have never felt like I am wasting my money but tonight I can confidently said I just threw $18 down the drain. read more

Chipotle Mexican Grill - I had not taken a bite out of it I shake my bowls before opening them and this is what I opened tonight :((((( - Mexican Near Me - Chicopee, Massachusetts

My mom has an celiac allergy and we always go to chipotle because it is gluten free in the back, but no my mom was waiting for chicken and it was sitting right there and the person who told us there is chicken she said it is 10 minutes and 10 minutes after the chicken was still sitting there,I would not recommend a allergy person to go here! read more

Very marginal considering the normal high quality from Chipotle. Carne asada was kind of tough.

Awful visit at 1:00 in the afternoon. This place in East Longmeadow was filthy. Food area was dirty, food all over the counters. No chicken, no guacamole, hardly any veggies left. No forks. read more