I've only eaten at two Chiptlés in my life, and at this location only once, but it was maybe the best food I've eaten in two weeks full of restaurant trips with a visiting friend. I got a burrito bowl (on my sister's advice) with barbacoa, guac and sour cream. From the first bite it was amazing, and every bite was like the first. I rarely have food sing its flavors out at me like that. It couldn't have been more perfect. I'll be back, and often. read more

This place should be shutdown. The workers are horrendous. Literally there can be a line out the door, and there is one person working and four people just standing around doing absolutely nothing, talking about their pointless weekend plans. Chipotle, you really should inspect this place, you are throwing money away on employees that don't do their job. Also FYI, cook inside not wearing a mask in front of all the customers while cooking. read more

I went to the chicopee chipotle on Saturday October 30th, and what I got was absolutely unacceptable. I ordered two salad bowls online and when I went to pick them up they weren't even made yet. The restaurant was empty. They had me wait almost 10 minutes past the order pick up time. I let that slide, and took my bowls and said have a great night to them. I opened my bowl and started to eat it when I found a long blonde hair in my bowl, and as if that isn't bad enough there was a black rotten chunk of avocado in my guac and my chicken was just one huge chunk. And to finish off this disgusting order they gave me cold stale chips with no salt on them. I will never return to this dirty restaurant again. read more

We stopped here on a long drive home from New York! During these times of COVID service, expectedly, can be a bit of a crap shoot. Folks working during a pandemic, in face masks, and with the public deserve all the respect we can give them. During this visit the staff was super friendly! In particular Andrew was exemplary! Would highly recommend families to stop by for healthy food and great service! read more

Fantastic large portions, but rather bland. I get better and deeper flavors in DC. Their marinades don't do much for me. It lacked a lot of seasoning in my opinion, but that doesn't stop loads of people from lining up for lunch. Service was very good. Friendly and quick. read more

I will never go to this place again! The food is dry like it's there for a long time, the staff are rude and don't got no customer service skills but I guess the learn from their manager who's very rude! It's going down real fast, don't recommend to no one! read more

I had a bad experience at the Chipotle in Enfield that turned me off from Chipotle in general. But the folks at my job were ordering from Chipotle in Chicopee today, and since I recently started eating low-carb due to health considerations I decided I'd give Chipotle, and their salad/bowl creations, another shot. I ordered a salad bowl with barbacoa, black beans, cheese, fajita veggies, guacamole, and sour cream, and was blown away! Due to my change in diet it's been MONTHS since I had a traditional burrito. And like I said, the last Chipotle burrito I had was terrible! But this bowl was right on. The barbacoa was flavorful and tender, unlike the last time when it was sorta metallic tasting and overwhelmingly citrus flavored. Oh, and there was a TON of it! The veggies were a little wilted from being under the warm meat, but still tasted awesome. And sure, the whole thing was a little carby, thanks to the black beans. But those beans are also full of fiber which cut the carbs back down to a fairly reasonable amount. Topped with cheese, sour cream, and guac it was just as tasty as I'd expect a burrito to be, but with no wheat/grain based products in sight! Thank you Chicopee Chipotle for restoring Chipotle's reputation, and feeding me a quality burrito without the burrito. read more

My friend is complaining in our group chat that he got a burrito with only about 3 pieces of steak in it. Kinda ridiculous! He's probably gonna need to take iron supplements now because you jipped him of nutrients. Thanks a lot. Might want to give him some free stuff. read more

Staying at the hotel next to this chipotle decided to walk over and get a quick bite walked in, the three guys behind the counter we're just standing there one of them was actually eating a burrito behind the counter making a mess, one of the other guys had change sprawled out on the serving counter behind the main register. the one that took my order simply said what do you want very rude was quiet ,hard to understand I don't even think I saw them warm up the tortilla for the burrito. Then the one guy running the register asked if I wanted chips and I said sure he asked about the salsas and I asked which were my choices and he looked at me said the same ones you just had for the burritos there's no difference very rude. then he rung me up and it was more expensive than I thought when inquiring if the chips were complementary he said no what do you think? you have to pay for them then grab them threw them on the counter , quickly grab the credit card out of my hand swiped it and said thanks not offering a receipt or anything probably one of the worst experiences at chipotle ever. Lastly I inquired about if they offer a military discount and the guy looked at me like I was stupid. Very disappointing!!! read more

No Sour Cream, No Tortillas, No Beans but Attitude to spare. Came in from a long day in Boston and craving a burrito but had to eat out of a bowl like an animal. Meanwhile, anyone who came in asking for a burrito was shamed and made fun. Chipotle is great but this location is a disaster. Is there a Taco Bell near by? You'll have a better experience eating a 5-Layer Burrito from Taco Bell whilst sitting on a heavily used public toilet than going to this Chipotle. read more

I always go to this chipotle because it's closest to me, but they are often out of of stuff. One night I went they didn't have chips, some nights the soda fountain isn't working or several drinks are missing, which they may notice or might not. Occasionally they will be out of lemons or randomly have limes instead. They are often struggling to keep up with the demand for rice, vegetables, and other meat, something I have not seen at any other chipotle location. The other day I bit into my delicious burrito and the steak had fat and gristle all over it. I spit it out in surprise! I am not used to chipotle being anything less than amazing and delicious! I love this place and will probably continue going here, but they need to step it up a bit. read more

Good food and quick. So much better than traditional fast food and about the same cost. Seems to be a high turnover in staff (like most such places) so service can be inconsistent, but otherwise a great stop when on the run. read more

I want to start by saying that Chipotle is one of my favorite chain restaurants around, but I was deeply disappointed by this one. I have been to many different locations and this is the first one I have not been served good food (not only once, but twice). The manager needs to do something in this location. My burritos have been prepared improperly, stale ingredients and dirty interior. I am very happy they finally opened the one in Enfield, a much better experience for the area. read more

Love this place! This has to be one of my favorite lunch spots! Food is nice and fresh, in the summer you can sit outside. Sometimes the line looks long but it always moves fast. read more

Need to stop rushing when making food and better food portions for the price you end up paying for a meal. Was there the other day and the worker barely gave me any rice in my bowl.. read more

Above average in all categories: quality, customer service, speed, table set up, and my favorite... guacamole! I drive here over the Hadley location because they consistently have greener, fresher guacamole. I only order the veggie bowl (just veggies- no sofritas) so the guac makes a world of difference to me. Happy to go out of my way to ensure a positive experience. read more

Food is pretty good, although not a clear winner is an already crowded burrito market. Go for the carnitas and pinto beans. The big problem is all the food is overly salty for my tastes. The salsas are mostly one dimensionally hot, and lacks flavor. Staff is very friendly and they get your food out fast. Would go there more often if it wasn't for the health concerns over the salt. read more

Skip this place. It's the McDonald's of Mexican good. Dry tasteless food no flavor no spice. Nothing. Do yourself a favor and go somewhere anywhere else read more

I always pick up food from this location for all my coworkers. Most of the time, they don't start the order until we get there even though we ask to have it ready for 12noon and get there at exactly 12noon. Otherwise, Standard chipotle! Love it. read more

Always a short wait, HUGE quantities (I get a burrito bowl), and the freshest ingredients to be found anywhere. I have never noticed any problems with cleanliness. The food is BANGIN. Not pricey at all when you compare the quantity and quality of the food to other "eat in" restaurants. Great job, kids!!!! read more

Love Chipotle great food fast and fresh. The staff is always pleasant and efficient sometimes the shredded beef (Barbocoa) is fatty which leads to a poor experience otherwise delicious. read more

Fire restaurant love the quality they put into their burritos and the staff seem to enjoy their job. However I was greeted by an older, possibly homeless lady as soon as I opened my car door to head inside (creeped my the f*** out). She was begging me for money and stood in a position that did not allow me to leave my vehicle and I half debated whether or not to slam the door and leave because she was begging for my $20 for gas to a hospital (probs for a pack of Marlboro reds) I notified the staff inside and they fixed the problem immediately. It is safe to say that this chipotle is a place where they care about their customers satisfaction and will be seeing me again. read more

I am kind of addicted to the chicken bowls. I wish there was more seating and something to absorb sound (it's crazy loud in there) but the line moves quick and the food is both affordable and tasty. read more

Fantastic food, remarkable staff, and excellent experience. Highly recommend. Some chipotles are choppy when it comes to food quality and service. However, this location in Chicopee MA has never let me down! read more

They are getting better. If came here when they first open and the rice was hard, now the food is fine and the service was ok too.

i have been there three times. First time ordered tacos and the steak was cold. Second time i ordered a burrito and it took them 5 min to make the guacamole which made my burrito get cold. Third time ordered chips and guacamole and the chips tasted stale. read more

Always super busy here. The memorial drive location is win for them. Staff is always pleasant. I'm a sucker for their chips and tofu burrito because they are so close to my apt. read more

A little expensive but it is so worth it. Ingredients are always fresh and I can never finish whatever I order. The burrito I usually get is huge and fills me up for the rest of the day. The steak is amazing- a little spicey but totally awesome. They are also usually very quick and friendly when I go read more

Great food great employees and it's always packed.. When ever I come here is always clean and fully stocked with employees!

This place is the best ever... Their staff goes above and beyond to make sure you're taken care of. I called 5 minutes before 10pm, and told the gentleman I would be at least 10 minutes--which would put them after closing. He graciously took my order and had the food waiting when I arrived. And he did it all with total positivity and excellence. Definitely recommend for anyone on their way to or from Western Mass, or who lives in the Springfield/Chicopee area. Bravo, guys. You'd make the founder proud! read more

Fresh, delicious mexican food made just the way you want. For under $10 you will be full for the next two days. One of the best mexican spots around read more

When it first opened in Chicopee, the brown rice was often undercooked. This is no longer a problem. I like that the food is fresh and quickly made. I get either a bowl or corn tacos. If I get the bowl, it's big enough for two meals. It's great that you can select what you want in your bowl since I avoid dairy. The staff has always been efficient and friendly when I've placing orders. read more

Chipotle is always good, although they didn't seem to have any jalapenos for my burrito. Probably the only reason for no fifth star. The crew was very fast and friendly, the place was pretty busy. read more

As a frequent traveller, I can rely on Chipotle for fast service and tasty food. The Chicopee Mass location is a memorable one for sure. First, Shanee the manager on duty is the ABSOLUTE sweetest. Made sure my group and I had had perfect order start to finish. Second, everything tasted great. Truly one of the best burritos I've had in a long while. Highly recommended. Cheers to the chorizo! read more

I was told Chipotle was a "Hot Restaurant" to check out. My first time there will be my last time. Ordered three steak tacos; EVERYTHING was cold including the soft taco itself and the steak. The eating environment was Cold and Sterile with metal tables to eat from and they were dirty. The staff did not clean the tables as people left. I felt like I was eating in a factory at the end of a shift. If food is being served at room temperature, no wonder they are having national health issues with their food. Just BE AWARE if you are expecting something like Taco Bell..... read more

Went to Chipotle tonight it was fantastic once again !!! ;)) . I just started going there again. Their customer service is consistent with getting me in and out when I need too be on the road . ,,, ;) Luv those burritos ! read more

Boo to Chipolte, ugh, Just ate a burrito someone gave me, it was allegedly a "chicken" burrito but let's pick it apart, shall we? It was about 75% white rice, 5% black beans, 5% chicken (at least I assume that's what those chewy brown things were) and 15% white flour tortilla. I don't think there was cheese and if there was I missed it. So overall it tasted like a white rice bomb with a couple of pieces of something that got stuck in my teeth (chicken? rat tail? dried leaf?) and people pay how much for this crap? For the same price ($7 or $8? I'm guessing) I could buy enough ingredients for 6 really good, really tasty burritos, with actual tasty meat and flavorfulcheese, some homemade beans and hot sauce... I am grateful for free food, but next time I will say no. It's just so tasteless and unsatisfying, I do not get why people settle for this stuff that they think is good food? And why on earth would you pay tons more than what it would cost you to make at home? People are so gullible. You are being ripped off and you surely are not getting good nutrition with 2 cups of white rice in your burrito. NO! NEVER AGAIN! read more

Awful, guac was brown and tasted awful steak was dry. Food has been pretty disgusting lately. Step it up.

When I first started coming here the experience was very good. The last 2 times were not. The service is much slower and yesterday I went and there was a girl getting the brown rice ready to put in the line and I saw her sticking her fingers in the rice to pull out what looked like bay leaves with no gloves. Disgusting. read more

I have tried Mexican food a few places before. Qdoba in Boston and also authentic el pelon in Boston and Moes. The quality of the food was good but the service was poor. I stood in line for 10 minutes before I placed my order. It appeared one person was making the food and one was cashing out. I also saw two other people doing prep work. As i was standing there all of the employees were speaking Spanish to each other very loudly. When I got to the register the lady could not find a bag. So she yells in Spanish to another co-worker right in front of me. Then walks away......(Iam ready to take my burrito and run. Who cares about the bag) She comes back and talks more in Spanish and then gives me a weird look like I was a burden or they were talking about me in Spanish.... I find that a poor business practice and I wont go back.....The place is a dump also very dirty for a new place read more