What to expect our waiter took our drink order and appetizer order which was a very disgusting plate of nachos that took over 20 minutes to make in which that 20 minutes the waitress didn't bother take our order but rather stood there joking around with other employees and to top it all off it was very cold in the building I recommend bringing a jacket or choosing another place to eat all together and one last thing they didn't have any napkins to wipe there over greasy food off with read more

We had a great experience and received amazing service from Misty! Yummy yummy food and the paradise pie is sinful! Love the atmosphere.

When my mom and I arrived at the Roswell Chili's we were told there was a 20-minute wait. It was 3:30 p.m., hardly a rush hour. We agreed to wait and we were told to wait in the car, temperature was 100 degrees but we were ushered out of there. There was no one else in the waiting area, and my mom and I were wearing masks. We were told (by a woman wearing so much eye makeup she reminded me of a raccoon, such a cheap, unprofessional look) that they would call when we could come in. My mom and I were polite and went back to our car. While waiting in the car we saw two groups walk into the restaurant and not be sent back out. After 35 minutes of waiting we left and found a restaurant that actually welcomed us (we never got that call or text). We won't be wasting our time and money at the Roswell Chili's again. read more

We don't have a Chili's in the Palm Desert area so you can imagine my excitement when I saw one as we rolled through Roswell one evening while on vacation. We decided to come back the next day after doing the touristy attractions. I hadn't been to a Chili's in over 8 years and I was not disappointed. It was everything I remembered. First of all, the place appeared to be newly remodeled. It was sparkling clean. There was also a great new feature called a kiosk on the tables. It allowed you to order desert among other things and pay your bill when you were done so you didn't have to wait for the waitress to come back. Every restaurant needs this!! Our waitress was very friendly and attentive. The manager was as well. The food was great just like you'd expect it to be. All in all it was everything you'd expect from Chili's. I just wish we had one in our neighborhood. read more

I really wish I could tell you that this was a decent restaurant, but it's not. I've been going to Chili's off and on for years, and it's always the same thing: bland food and poor service. But I have to say, that is typical of most Roswell restaurants. For some reason, they just don't get it here. They just don't really care. read more

Service was ok but the food once again was terrible! Now we remember why we don't like coming here. My husband ordered a steak which was too crisp in the outside but the inside was ok for him. It all looked Burnt to me. I had chicken fajitas which was really grilled chicken sliced with some kind of sauce drizzled across it. We will not be going back. read more

Based on what other reviewers said about this establishment, my expectations were low. However, I was pleasantly surprised. It was a very similar visit to other Chili's and the service was pretty good. The kitchen was very fast and food was consistent to other Chili's. Would return if I'm ever in the area. read more

This has been a regular gathering place for a group of friends for years. The service staff is great, but the problem lies with the bar management. Repeatedly they will run out of of happy hour beers and other drinks on Fridays though out the weekends. Used to be a good place . Until they get a new bar manager. Stay aw read more

We went in on Friday night 11/22, we were seated quickly especially due to they were busy but ordering anything was very different. The server was very interested in the table around the corner as she walked by us several times with no acknowledgement. We ordered drinks and tried to order an appetizer but she took off to quickly. When she brought drinks I stopped her before running again only to be told sorry all the fryers are down. HALF THE MENU NEEDS FRIED. We also asked for a glass of water. We did over hear another server say they could do fries. Finally caught our server on her run by again to order food. We got food order and I asked about the water with "oh I forgot" she then took care of a few tables then brought the water. I myself ordered the Smokehouse pick 2. The smoked brisket came out soooooo dry it was like jerky and was completely cold. She did offer to heat it up for me ,I declined as it was already tough and microwaved would be even worse. I spoke with her about the meal and was given the " I am sorry" and she was gone again. The only time she stuck around was when it came time for the check. I tried to stop the manager on shift and was ignored. I swear I am going to have to learn to make the Southwestern Eggrolls myself and save myself the irritation of the lousy service and cold food. read more

Chili's - Extremely dry cold smoked brisket on the Smokehouse Pick 2. - Bars Near Me - Roswell, New Mexico

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Don't disregard the reviews. This place is absolutely terrible. Both my wife and I had an on line coupon, one from my email and one from her email for 50% off a steak or rib entree. We advised the server and she said she would check if we could use both. Meanwhile took our order. One ribeye steak and one original full rib plate. After the plates came out, the manager came out and said they wouldn't honor 2 coupons even though we had them ring up two checks. I didn't pursue the issue, just won't ever go back to Chili's again. The steak was just ok, the ribs were dry., mashed potatoes were good, French fries, the worst ever. The server only checked on us once. The store had a rancid smell. Wife used the restroom and it was filthy. Needless to say we will never go back to this location again. read more

While the restaurant is new and clean, they are clearly understaffed. Chilis is consistent with their menu items and food quality, this is no exception. The main and enormous complaint is the service. As in, there isn't any. We waited for several awkward minutes in a nearly empty restaurant to be seated by hostess who was busy chatting with friends in the bar area. She really didn't even properly seat us, just walking by the table we'd be sitting at and she kept on walking! About ten minutes later our waitress finally arrived. By then we knew our whole order. About twenty minutes after that, our food came. By then we needed refills---which bears mentioning because we had to keep reminding her. We honestly thought she'd been abducted by aliens. Just a complete disappointment. We could tell our sentiments were shared by the tables around us about their respective servers. read more

Extremely slow service. Cold food. Suggest you avoid and try another restaurant. Seems a complete breakdown in management.

While Chilis is very good, the Roswell Chils is poorly managed; therefore, the staff and food is not worth the visit. Service is always slow. The food takes way too long to come out and is often cold once it does hit the table. I don't know why we even bother going. read more

Good food, poor service. I have never been in a Chili's with such poor service...not really sure what else should be said, however, I will try. What should be known is if you go to this Chili's you need to bring your own spoons. I didn't get a spoon with my coffee and my friend got a teaspoon that usually accompanies a glass of iced tea for her soup. The waiter said he would find a proper soup spoon for her, but I guess the mission proved too difficult. Also, if you order appetizers, do so with the expectation they are a part of a single course meal. Our appetizers beat our main courses by about 2 minutes...after sitting around without anything for about 25 minutes. The above are only examples and not a complete description of the service failures. Usually when you experience service like this it is due to going to a restaurant at a peak time, but this Chili's was maybe filled to a third of its capacity and our waiter's section wasn't close to being filled. read more

Great franchise for reliably good food at a good price. But our server took our order, dropped it off and didn't return. Turns out they were short a dishwasher so he filled in. Which is great but doesn't make him a better server. read more

We waited an hour and ten minutes for our food. We ordered takeout and got it before the table food arrived. Items were missing from both meals. The asparagus had not been cooked. They charged us two times for the fajitas. We have been waiting to speak with the manager for 10 minutes. read more

Stopped in for lunch, simple soup and salad took forever to get our food...order was messed up, bill was messed up! the only good experience was the taste of the food. Will not eat there again! read more

Service was awesome food on the other hand was bland I ordered the chicken fajitas they came sizzling but the chicken was dry onions n bells completely carmalized to nothing soggy vegetables with no taste.. My wife ordered the chicken quesadilla dry like they used old dried up cheese the chicken was also stale like it had been sitting in a refrigerator I asked why the server replied they use presets that's just disgusting every other restaurant makes them to order it's just cheese, chicken, bacon, and ranch toasted on a grill why premake those I guess you have to ask for fresh? Sad... Trying to cut corners on such an easy make its as easy as making a grilled cheese read more

I ordered barbecued ribs they were horrible so tough When we left I got a doggie bag took them home and put them in the garbage . the service was fast the rest of the food was okay the help were nice we had a nice waitress .the lemonade was good would go back but not getting the ribs read more

So far 5 min at the front reception and nobody there. Then 5 min more before my 9 yr old granddaughter asked a passing server to take our order.... We will how the food is.... read more

We waited over 45 minutes for our order. When it finally arrived, the food was ice cold. The steak was way overcooked, and the chicken was tough and leathery. read more

Located in the same parking lot as Walmart. Good location if you overnight to get food and relax. Typical Chili's and service The only complaint is that the initial server Alya (sp?) said NM law requires ID so I had to go back to motorhome to get wallet. I am 62 so was surprised but went back to get. Then i noticed none of the later customers were asked. I asked the bartender after shift change and was told no such law. Obviously she was at end of shift and wanted to get out. read more

Service was very slow. We were seated at 11:10 am with only a handful of people in the restaurant. Order came out wrong. Chicken for salad was cold. Glad this is not my local Chili's because I would definitely not be returning. read more

There is a waitress there named KIM. she has braces and a pixie cut.... I LITERALLY WILL NEVER GO BACK TO THIS CHILIS BECAUSE OF THIS SINGLE WAITRESS. She is SO DISGUSTINGLY RUDE to the new waitresses you could literally hear her bullying a new girl in front of customers; than .... we ordered our food and about 15 minutes later I over hear her saying she forgot to put our order in ...(which is okay things happen it's not the end of the world) but instead of just coming out and saying "I'm so sorry I didn't get your order in ...." she comes out and blames the COOKS! (EW..?) When our food finally came out she was rude and seemed offended that we asked for refills.THE FOOD HERE IS GOOD BUT THIS ONE BULLY / LIAR of a waitress is a huge reflection of CHILIS. If you are not honest and kind .....DONT BE A WAITRESS. PERIOD. read more

Im sitting here writing this review. HORRIBLE ! ! ! Dirty soap stained wrapped silverware 2x's until the server physically washed then :(((( GEEZZZ .. Look at the silverware before your wrap it I ordered the southwestern soup without cilantro .. BAM Out comes the soup with cilantro... I ordered the chicken and steak... The steak medium .. Steak came out well done/ I requested no broccoli and BAM... broccoli came with the meal/ the server asked me if I want to something else instead of the Brockley I said french fries... french fries came out cold SMH ... Plus this was even busy / A HORRIBLE PLUS EXPENSIVE MEAL THAT TRULY SYCKED ..... I will not come back here again EVER / just go down the road to Applebee's ! ! ! read more

We had a fantastic meal in the bar area with our awesome server misty. Fast service, great atmosphere, and yummy food.

Not only is the service lame, but the food is terrible. Order is messed up EVERY time i go there, and the cooks obviously don't care what they put out. Its gross. The service people greet, then ignore and go socialize. Never going back. read more

Once again disappointed with Roswell Chile's. People saw us walk in, ignored us. We asked to sit in the dining room, were told she needed to clean a table. Basically told us to go in the lounge. Waited about 10 minutes without even being acknowledged. Asked a passing person if we could get a server and were told she was in the back getting food. For over 5 minutes!? Was she cooking the food? Bailed and went to Applebee's. Friendly, fast and good. Never have problems at any other Chile's in the country, just this one. read more

When chips & salsa takes 20 minutes to come on table at the time of more than 75% of restaurant is empty, that means something seriously wrong in service. read more

My friend and I went for dinner. While eating a server accidentally knocked over a stack of plastic cups sitting on the bar. Another server said she would clean it up and the original server left. We watched the second one pick up plastic cups from the floor and re-stack them back with the clean cups. Almost immediately after a third and unaware server grabbed a cup that had just been on the floor and put lemon wedges in it and delivered it to another diner. Totally grossed out we asked for the manager. She came and we explained what just happened as well as our disgust. She apparently had a quick staff meeting and came back out to us and told us what we saw didn't happen that the fallen cups had been thrown away. We said no, we watched her stack the dirty cups off the floor onto the clean stack and immediately watched them serve lemon to another customer from the dirty stack. The manager immediately began clearing our plates, which was fine because we were no longer interested in eating there, and said our bill would be taken care of and stood there waiting for us to leave. Incredibly disgusting, nasty, unprofessional, and gross. If I could give negative stars I would. read more

Awful service, cold food. Worst Chilis I've ever been too. How hard is it to make a hot burger and hot fries????

I usually love Chili's restaurants. We were visiting Roswell and decided to go there for dinner around 8:30 pm. I should have read the other reviews first. We waited over an hour for our meal even though the place was not very busy. The server kept apologizing for a mess up in the kitchen. Whatever!!! The chicken strips were soggy and the sliders were over cooked. Don't wast your time or money here. read more

i would say, probably my favorite local place for american food. great burgers, sandwiches, fajitas, and salads. decent kids menu with some actually healthy choices, great presidente margaritas. usually has great service, clean, and happy atmosphere. i was thrilled when it moved in. if you get a less than satisfactory meal, tell them right away and they will make you something new. great service in that way. read more

Every time I have gone to Chilis the service is so slow and takes way too long. I went on a Wednesday with nobody in the place. Took me over 40 minutes to get my food. The restaurant is under staffed and poorly managed. I would consider going somewhere else. If you go there expect to wait awhile to be seated, get drinks, or food. read more

The drinks were great the service was horrible!!!! Our waitress took about 20 minutes to bring our drinks as my husband's just sat there on the bar so he just got it himself. They hadn't even started mine yet. Really???? WE refilled my sons tea from the waitress pitcher because the waitress disappeared???? Now we are waiting what seems like 30 minutes now for our food and unfortunately we need refills on drinks (from the bar) and we know that will take forever. :( Guess we should have Applebee's it or Peppered it. read more

Wanted to take the family to lunch, so we decided on Chili's. We waited about 15 minutes to be seated, which was not the problem. The problem was that after an hour our food had not been brought to us. The waitress only checked on us one time during that whole hour. No explanation, nothing at all. I had to talk to another waiter to cancel my order. When I returned, the manager was at my table explaining to my wife and kids that our order had never been placed. She apologized and stated that the food was being made but would take a while until it would be served (they just realized after I wanted my order canceled that my order had not been placed). I stated that I wanted to pay for my drinks and queso dip and would like to leave. The manager insisted that we not pay and she was sorry for the inconvenience. I can say without reservation that I will never eat, or try to eat, at this location ever again. read more

Every time I have been to chilis Kimberly has been my server. She is FANTASTIC! She always makes sure my order is correct, goes out of her way to help customers, offers amazing service with a smile every time, and is one of chilis strongest servers! My last trip was Thursday 3-17-16 and She was training new servers and was doing an amazing job. I hope she sticks around for a very long time! Five stars! :) read more

We ordered Hamburgers to go and they had so much fresh/dried dill sprigs on the pickles it made them inedible. We could not get rid of the awful taste that permeated the meat. Our dogs even turned their heads when we tried to feed the left overs to them. read more