Extremely disappointing experience at this bar/restaurant inside the Roswell airport. I understand that airports can get busy and staffing can sometimes be an issue, but waiting 20 minutes just to get a beer is unacceptable.
There appeared to be only one person working, which made the entire operation painfully slow. I watched and waited, expecting that someone would eventually acknowledge me or take my order, but the wait just kept going. When you're at an airport, customers are working around boarding times, transportation, and other schedules. People simply don't have unlimited time to stand around waiting for basic service.
The most frustrating part is that I wasn't ordering a complicated meal or asking for anything that should take a significant amount of time. I was trying to get a beer. Twenty minutes for that is ridiculous.
I don't necessarily blame the one employee who was working because one person can only do so much. This seems much more like a staffing and management problem. If you're going to operate a bar and restaurant inside an airport, you need enough employees to handle the customers who come through, especially when flights are arriving and departing.
Management needs to seriously reconsider how this place is staffed. Either schedule additional employees during operating hours or have a system in place that allows customers to be served efficiently. Leaving one person responsible for everything creates a bad experience for customers and puts an unreasonable workload on the employee.
After waiting 20 minutes for something as simple as a beer, I would not recommend stopping here if you're on any kind of schedule. If you're traveling through Roswell airport and your flight is leaving soon, you may want to think twice before ordering because there's no telling how long you'll be waiting.
Very disappointing and easily one of the slowest airport bar experiences I've had. read more