Seriously Chili's? WTH!! Order food and we got a Chicken Fried Steak. Crap had plastic cooked into it. First thought it was a piece of a glove but cut into it more. Holy crap how do you miss that? Whole damn thing was a piece of plastic. Can't eat anything now. read more

Chili's - Plastic chicken - Bars Near Me - Pflugerville, Texas

this is (was) our go to with the fam when nobody wants to cook, but after this visit we will either: A. Find another location or 2. Find another place altogether. We were seated in a booth at the end of a row of booths...where we were seen but joy greeted for what must have been five to seven minutes. It wasn't until we noticed people who what arrived and been seated after us were getting Drinks that we had to stop someone in their tracks and ask for a manager. The manager knelt down, apologized, pushed us through the ordering process and walked away. While we were waiting for drinks (we had been there a full 20 minutes...) a giddy young girl steps up with utensils and greets our table and attempts to take our drink order, we inform her that a manager has taken our order and the server looses her enthusiasm, says "oh" and that was the last she spoke to us or even noticed our table. Our drinks were delivered and some chips and salsa (we love(d) chili's chips and salsa)...our food arrived by way of a new person that did not recognize our table as theirs either so if we wanted anything else we were going to have to flag someone down...no sightings of the manager that took our order either... Our table had no ziosk for us to pay so we indeed had to flag someone down to get our check and it was laughable when the 'order-taker' manager asked if we wanted desert...we really just wanted to get out of there and be somewhere where we would be noticed or felt even mildly appreciated for our patronage. By the way that manager did not even have the time to deliver our check...[frankly we waited so long that we wondered if we were even going to be expected to pay...] it was brought to us by a sever we have seen around before and that actually said "my manager told me you needed this to be left here". We have visited this chili's two to three times a month for the last few years and it is sad the a complete lack of awareness, service or restaurant(ing) is going to stop that and force me to find a new go to for nights I don't want to cook...and for the record "chili's" I don't ever want to cook. This is definitely your loss. read more

Overall good experience. Two stars because our waiter took forever to bring our food out while all the other tables came out quick. Our waiter never took our dirty starting plates which cluttered the table. And the large part is my companion had the 8oz steak and he described it as "looks like a breakfast sausage, tastes like a chicken steak hybrid, and chews like a hot dog." He did not like it, to say the least. Will be back to chili's again because it's just an easy location. But could improve on some processes! also the cookie skillet was AWESOME!! read more

Service was slow. Is. Waitress was doing the best she could, the manager was sitting doing nothing watching many people go unserved and didn't come around once to try to help and support his staff. Food came out undercups one meal that a kid's crispy chicken meal came out Is not edible it should have been called a soggy Is chicken meal. Had to pay for food that was not possible to eat. read more

Slow. Don't get the California Turkey Club - the flavor and texture were unappealing. Don't get the patron margarita - it was liquid diabetes and I still have stomach ache two hours later. Took 25 minutes for our drinks to come out. It had been 12 years since I'd been to Chili's and it will be another 12 years before I come back. read more

I really like the monthly margarita specials, the daily happy hours and the staff is always attententive. The issue is Wi-Fi doesn't work at all and it's really starting to affect my decision on when and when I do not go there. I don't necessarily have to use their Wi-Fi but turning Wi-Fi on or off & trying to use my own Chili's wifi still does not work. I've been here with several people and we all have the same issue. I actually have to wait to leave the restaurant in order to make a comment or to give it a review. read more

Chili's - Bars Near Me - Pflugerville, Texas

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I had to call the restaurant to get seated, and I didn't get a menu when seated. Then I got a Spanish menu that I could not read. My order took one hour I'm still waiting for it, and it's not even peak time. It's a Monday! Worst place ever! Don't come here! read more

Order was missing items, and took 2 hours. Called to get a refund, asked why no one let me know and it took 30 minutes to get to a manager. Manager said he couldn't call and tell me the order had missing items because he didn't have my number, the number is on the receipt genius. Do better, this is pathetic. 0/10 stars Guy Fieri would think this place sucks. read more

I went here for lunch today for the first time, I wasn't expecting much because I've never been to a Chili's before and heard lukewarm things about it, I decided to try it and it was much better than what I've thought it would be, I had the 3 for me special which had shrimp cajun pasta, salad and a beverage all for only $14! (I'd be paying $20 for the same thing at Olive Garden), George was my server and he was really cool and friendly towards his guests, he made the restaurant a lot of fun to go to, I'm definitely coming back to Chili's when I can. read more

Well, came in and sat in the bar. 2 tables had old plates, food, and flies. We sat for over an hour with flies bugging us and all over the bar. After an hour someone wanted to sit at one if the booths. They cleaned 1 and left the other dirty... read more

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I wanna say thanks for the way we were treated. They made sure our food was exactly how we wanted it and was more than willing to let us do something different if we chose to. The attitude of the place was very respectful. I will be dining there more often. read more

I like the consistency at Chilis. No matter which Chili's you go to you are going to get good service and tasty food. I know some people have had bad experiences but i can't say that i have ever had a bad experience. Food has always been hot and good, Drinks are cold and plentiful, and staff has been friendly and on point. I also like that usually a manager will come around at the end of the meal and check on you. If you are one of those people that had a bad experience and you didn't tell you waiter and you didn't tell the manager..then that's on you. I really enjoy their chips and salsa. The salsa is not spicy but i really enjoy the flavor of it. I like taking advantage of the 2 for $22(it was $20), basically its 2 meals and a free app. It works for me because the meals are what i eat burgers, chicken crispers, quesadilla. My better half had their Carnitas the other night. It was served on a hot skillet like fajitas with rice and black beans. The was flavorful and not dry. We took some home and still had enough for another taco the next day. read more

chilis is my favorite but im now traumatized because i was eating my salad and there was a bug in it!! read more

Chili's - bug - Bars Near Me - Pflugerville, Texas

Do NOT come to this Stonehill Chili's. The wait was supposed to be 30min, after checking in 1hr later the host (guy very unprofessional) states there's no tables & says it will be another 40min, (there were tables available). After waiting 1.5hr, we went back inside asked to speak to manager, the host hesitated for a few minutes, didn't want to call the manager. When the manager came out, he was also very unprofessional, raised his voice and stated he couldn't sit us down due to there were no tables. When available tables were pointed out to manager he yelled "Well there's not enough waiters!" Clearly this manager is in the wrong field and has poor customer service. read more

Beware when you place a to-go order. They are always messed up! Make sure to check everything before leaving.

Food took a long time, it was served warm -one level before cold- and we were served after another table arrived after us. Maybe my Mexico cap had to do something with it (?) read more

The service here is consistently good. I always feel welcomed when I go. The food is decent..I go knowing it's a chain restaurant and they exceed that expectation in food quality. read more

Sometimes it's really good and sometimes it's plain awful, it all depends on the server you get. The management is great and I appreciate them always fixing any problem we have (whether that's hair in the food or waiting an hour to get our food). read more

Fix the damn booth in the bar seating area. It's been broken for 2 or 3 months now. You figure a major chai restaurant could correct a minor issue like this. read more

Last night 6/3/22 the customer service was disappointing. My family I went in and I can only eat certain foods right now. I ordered a steak medium rare and got well done so returned it. Decided not to eat anything. The manager did offer but I declined. When we first sat down though was when the customer service started wrong. Our waitress was only interested in a table that had six or more people at it. She neglected to check on our refills as well as the other two tables in our row. We had ordered and been sitting longer than the couple behind us and they received food before us. When I asked about the side salad my husband was supposed to get and our food we were told let me check. When she brought the side salad out she said oh we are just waiting on the sides. I know staffing is an issue everywhere and we were fine with waiting but be as attentive to all of your customers not just one and just communicate. read more

Called in an order for pick up and got here before the order was ready. I waited over 45 mins after the time it said my order would be ready along with 5 other people in the pick up order line. It was over an hour from the time I placed my order for pickup to get the order. That is terrible for a Thursday night. Now I see why they have you tip before! Terrible! read more

My second time to a Chili's. Also; it was my last. The staff was friendly enough but, the place was a wreck! Obviously a careless manager to allow his / her establishment to host patrons in such squalor. The wait for the food was quite lengthy...as if it was prepared at another location and brought in by mule train. The quality of food? No. No quality. It's microwaved food. You could get a better burger at Jack in the Crack. The ribs were like cardboard. Absolutely horrible. read more

We've gotten to-go orders before to our satisfaction but my most recent visit for take out ruined that for me. I ordered a southern smokehouse burger, the way it comes with extra pickles. They replaced the smokehouse sauce with mustard and gave me 3, count em, 3 pickle slices. That's only extra if you get 1 or 2 normally. My wife ordered mashed potatoes with no green onions, and it even shows on the receipt. Guess what was on the potatoes? A little attention to detail goes a long way. read more

My husband and I love Chili's overall in general. They have come leaps and bounds with their menu and offer a wide variety of options to choose from. Chili's locations are hit or miss when it comes to service, but this one by far is definitely miss. With it being a major restaurant chain in the middle of a tri-town area (Pflugerville, Round Rock, Hutto), it is constantly packed and I don't think we've ever gone there when there wasn't a wait. This is probably the only "sports bar" within any minimal distance so have fun trying to watch the game in the bar if that's your plan. Service is typically slow, and this last time was no different except the waitress actually knew every bit about the menu (kuddos to her). They have these kiosks on the table where you can reorder drinks and even pay your tab so you don't have to wait for the waiter/waitress to bring the check, and my husband had the bright idea to pay the bill before we were finished eating. This meant getting a to go box was next to impossible. So to summarize, the food is generally pretty decent (however I do not recommend the steak or the smoked potatoes), service here is not good, prepare to wait for a table, and don't pay until you no longer need anything from your waitstaff. I think we'll head over the Chili's in Round Rock from now on. read more

I happened to be driving by one night about a week ago and saw that the restaurant was already opened. I didn't even realize it. If you've been to one Chili's you've been to them all in terms of food, that sort of thing. I ate at the bar which was relatively empty for a 10 PM on a week night. Bartender was nice and prompt as was the food. My only issue came from the idea that this place would close so early. I may have to physically go and check, but I didn't think that any Chili's closed before midnight anywhere. The website says that all Chili's restaurants close at 11 PM on week nights and midnight on weekends, but this one closed at 10:30 on weeknights and 11:30 on weekends. I'm not sure how accurate the website is. I was really hoping for a late, late night restaurant in this small town of ours (maybe when the water park opens next year), so I was a little disappointed with the closing times. Lewisville outside Dallas has chain restaurants that typically close at 2 or even 3 AM on weekend nights for instance. In any case, I am happy to read the one review that said while the place closed at 11:30 one night, they still accomodated people in the restaurant until 12:30 AM. I can guarantee you that when football season rolls around those Hendrickson kids will be there as long as possible!! They already flood the Whataburger parking lot next door from 10 PM to 1 AM on game nights, and I expect some, if not most, will migrate to Chili's. read more

Ordered online and food was ready for pickup timely. Food was fresh and brought out to my car from a friendly staff member. Would recommend this location! read more

Having read the reviews on this restaurant, I was confused since I had visited them right after they opened. On the first visit, I found the food good and the service quick and attentive. Today's trip did not disappoint. We (4 of us) ordered different dishes and made special requests on each. Except for some missing sauce, the orders were correct, included the burgers that we requested cooked medium. I believe that they are going through some growing pains and we saw a lot of training going on, which will pay off in the future. The manager while we were there was Jamie and she went out of her way to make sure everyone was being taken care of. Although this Chilis is not perfect, it certainly is getting there and we will return. read more

Great at taking your order, but that's where it ends! Drove out to pick up only to find no order for me! Told to check the number I had called...it WAS their's! And, sounded like the same person! After the traumatic week we've just had, really wanted a hot meal! Thanks a lot, Chili's!!! No wonder McDonald's is thriving!!! read more

Ordered curbside the other day. Cajun pasta was so good. Become my fav now. Shrimp tacos was ok. Will go back for Cajun pasta!!! Only 4 stars because they said curbside order would be ready in 25 mins but it took nearly 40 mins to get food. read more

Ok so here is the scoop on this place: 1. We arrive to a 25 minute wait on a Wednesday evening...ok it's in a shopping mall. The odd thing is there was about six or seven dirty empty tables and no one was working to clean them the entire time we were waiting. 2. Several people were seated before us but came in after us. The staff claimed they had called in ahead of time but wouldn't you think they would have been sat immediately? Maybe it's the sour taste already in my mouth. 3. About 25-30 minutes later we are seated. My wife and I are now in a little hurry so we have already decided what we wanted so that we can get this done in one big swoop. Problem here is that we now wait for another ten minutes and no one comes to our table at all. No drink order, nothing! 4. The table next to us is now complaining about the food. Everything was cold from what I could hear. Finally, after waiting 25 minutes up front, 10 minutes at the table, not being served and told the reason why they were not seating quickly is because they didn't want to overwhelm their staff in a half empty restaurant, we left and will probably not go back. I have been a cook and waiter. Never have I heard such an excuse for a wait. On top of it all, don't their wait staff double team tables? Epic fail! Chic-fil-A here we come. read more

It was good. I had the chicken quesadilla the first time I went and it was good. I had a margarita on the rocks which was also good. The second time I came I got mis niñas a molten chocolate cake which they seemed to enjoy. read more

I much rather prefer this location to the hutto one. When my wife was pregnant she had some weird requests but chilis pflugerville was up to her pregnant tastebud challenge! They offer take out in which they will bring your food to your car! Nice and clean inside but the noise level usually seems loud read more

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Oh, Chili's what has happened to you? You used to be a reliably good place to eat. Fajitas, burgers, chips & salsa, chicken crispers, southwest egg rolls. Oh, you were so good! And then something happened to you. Something that made you sad, maybe mad. But why take it out on your customers by making your once-good food...suck? We've had a long go of it, Chili's, but I feel that it is time we part ways. No more will memories of past goodness warp my decision making. The last straw? This week's dinner visit. Chips and salsa to start off with. Chips were the same as always (good), but the salsa is different. Boo. I ordered an Old Timer, and it was good enough, nothing special. The fries tasted like and felt like they had been sittin' under the ol' heat lamp for a while. My husband got the Triple Decker/Dipper? app thing. Now, my husband puts up a fight whenever I've wanted Chili's but he gave in this time pretty easily (he's sick now with a cold, so his lack of clear-headedness is explained now) and he still complained that his food sucked. I tried a southwest eggroll from his plate and it was just gross. So disappointing. What's funny is that the two other booths in our section both complained to the manager about their food. Funny or sad.... Oh, two stars because the chips were good, and because the restaurant itself is nice and clean. Our awkward waitress who stared and talked too loud at us was nice, if not a little scary. read more

Good Chili's location, easily accessible off tollway I130/I45. The service is excellent! The restaurant is super clean and fairly new. However, the food is fairly average. Our meal was pretty tasty, but not very warm. I had the Boss burger, and we had triple appetizer. The Southwest Egg-rolls are probably one of the best items on the menu. I would recommend you try this location, if you are looking for fast food quality food and good alcohol drinks. read more

This use to be our go to family place. The service has become horrible. The waitstaff appear as if they don't want to be there or care if you get your food. The food is not what it use to be. Unfortunate we really did like this place. read more

They had no baby back, baby back, baby back, they had NO BABY BACK RIBS! On a TUESDAY, opening week, they RAN OUT of ribs! Seriously?? How does chili's run out of ribs? We waited 30 minutes after being told it was a 15 minute wait, only to be told after we got to the table they had no ribs! Then when we complained to the manager, he offered no consolation other than "yeah sorry about that" Then when we ordered a burger it was dry, next time we'll just go to red robin read more

On this Tuesday my wife and I sat at the bar and there were 2 chairs right next to me. Immediately I asked the bartender what she was going to do about it because there was no social distancing and she replied, "I don't know but I'll check". Well first off she should know and after she came back the chair next to me was finally moved but not both! My concern is that management still stuffs the barstools in too tightly in spite of the minimum 6 foot social distance recommendations as if everything is still normal and it's not! To add insult to injury after that a gentleman sat on the other side corner from where my wife was also compromising distance. I am surprised Chili's would not be consistent with other places we have been that are respectful of this continuing "new normal". We ended up leaving abruptly and what really puzzles me is that initially the Stonehill location was doing great so what has changed? read more

Never been to a place where theres a five party waitlist and a 20 minute wait and have 10-12 empty tables. This used to be my go-to Chilis but it's going downhill. read more

My kids and I ate here tonight. It was crazy busy. No wait oddly but every table was occupied. Server was kind and courteous. Food took awhile but not so long that my kids were impatient although my son ate more chips than anything and didn't want his pizza. So maybe that was a little long. HOWEVER...my daughter and I are up queasy and I've already thrown up twice. We both were feeling ill immediately after walking through target to the point we cut our trip short AND skipped Andy's for ice cream. NO NINE YEAR OLD SKIPS ICE CREAM EVER!!!!!! Totally food poisoning. No sleep in sight and I have an early morning. Thanks Chili's. I wish I looked to see this location had two stars before we ate read more

Make sure you ask to be in Johnny's section! He's amazing!