Waited over a hour for our food when it wasn't even busy at all. The food came out dry and disgusting. We asked if it could be redone because the chicken was hard to eat and they did nothing. read more

I am very disappointed in how my daughters and I were treated. The lady at the entrance said there will be a 20 minute wait. Which was fine she took our name and phone number which was a Utah number. We waited in front lobby and then after 20 minutes after seeing numerous people being seated and it was about 25 minutes into wait I walked up to the main lobby and a short snobby younger man with brown hair looked at me and rolled his eyes at me and turned to the other waiter and said clear as day. I dont know why people just walk through the door and expect to be seated whatever, then he turns around and says to me in a rude voice, um excuse me are you even on the list to be seated or do you still need to be on it or what.. I say I'm on your list I've been waiting pass the 20 minutes that a was expected and I'm still waiting. He turned around and continued to talk to co worker and about 5 minutes later he said um I'm sorry y manager is really mean and he wants everyone to wait out side in thier cars thanks. we have your number we will call you when your table is ready.. we left and drove and down the street to olive garden and finished our meal and still never received a call from chilis. I glad I didnt wait outside in the middle of the night with my children in a car for a phone call that chilis staff had no intention of calling in the first place.. I gave you a 1 star only because that was the lowest rating. your customer service is shit and your seating assigning is crap you had 2 people sitting at tables for 6 or more and have partys of six waiting to be seated after 30 minutes because of your over sight. You will never get a dime from me ever again. read more

Super impressed. My dish was too salty. I mentioned it to my waiter, not as a complaint, but as a reply to his question in regards to how I was enjoying my meal. He sent out the manager who graciously offered to let me choose another entrée without an additional charge. I chose the mango chicken with rice & broccoli and loved it. Five stars for our waiter and the manager. Great customer service. read more

I'm sadly disappointed. We have eaten here often, was told 45 mins... yet still no table when they have plenty of open seating. Then let us know 6 others are ahead of us. Rather frusterated. read more

Usually my family and I can depend on Chili's to come through when we need them too. Lately their service has been really bad. In the restaurant they focus more on the take out and curbside business, more than the customers eating in. We ordered salsa and it was frozen when we went to eat it. read more

We have always loved the food at Chili's, but we walked ourselves out of this disaster! Terrible, blatantly rude service, even after we waited to be seated and were placed in the bar. We could have walked straight in and sat at the bar with NO wait! The server was anything but helpful! Never ever again! read more

Obviously don't know how clean the cups and they don't know what bbq sauces is just never order the crispers again

Way better than before! When I came here last summer it was in rough shape, but after coming back last night with some friends I was super impressed. The place was spotless, tables and benches were perfect, floor was tidy and swept, it was all great. The staff was helpful and convenient, service was awesome! Highly recommend the loaded potatoes with the steak. This place is definitely the best Chilis I have ever been to!! read more

Probably the worst service I've ever had...oh wait, I DIDN'T GET ANY!!! Four servers walked by my daughter and I without saying a word for at least 25 minutes (and that's after waiting for a table). We ended up leaving and went somewhere else. Don't waste your time here. read more

This Chili's is so hit and miss. I used to go to this one a lot because it was close but it's not worth it. Most recently, I thought I would take advantage of their delivery service. We ordered two meals. Both were missing something; one was missing avocado and the other was missing a whole side. I tried to call the restaurant and gave up after being on hold for ten minutes. This is the last straw. I won't be going to or ordering from this Chili's again. read more

There's nothing better than coming into Chili's for an early dinner (4:15 pm) on a Saturday, seeing only a fourth of their tables full, but being told there's a 15 minutes wait. Get it together read more

We ordered through doordash so we took this into consideration with the food. What we got was cold food that was soggy! My husband ordered a medium rare steak that was so dry and overcooked he could barely finish it. The corn was the most disgusting corn I've ever eaten and I ordered it with butter hoping maybe they'd smother it. Instead I got a cup of butter and since the food was cold it didn't melt. The mashed potatoes tasted like cardboard and our drink was flat. I can't blame it on doordash when I know the food was sitting out for quite some time before we even got it! read more

I'm going to give this place 3 stars because I really liked the food. The server was really nice too. The goofballs running the front were completely lost though. We were on the road and just stopped here, but we were told it would be a 30-45 min wait. Turned out to be an hour and my two year old was getting fussy. When I got the text saying my table was ready the two guys at front wouldn't even acknowledge me at first. I had to explain to them that my table was ready. After we got past the front desk and sat down we realized that there were a lot of empty tables. I felt bad for the other people waiting so long. Clearly, the management was incompetent and they had people waiting for an hour when there were plenty of open tables. I can't believe someone would put such incapable people in charge. read more

I've been coming to this location for years (and by years I'm meaning 10+ years). My family wanted to take me to this location for my birthday dinner but I talked them into using Door Dash so I could celebrate my birthday in my home with my 7 month old. That way I didn't have to worry about any meltdowns and could still enjoy my favorite place! In everything that I ordered (for example a full order of Texas cheese fries, a bacon ranch quesadilla, a quesadilla explosion salad, etc) I asked for extra ranch dressing because Chili's ranch makes the meal in my opinion. My salad showed up with extra ranch... But my Texas cheese fries showed up with no ranch. My bacon ranch quesadilla showed up with no ranch (Even though I ordered it with both and to add salt to the wound asked for extra ranch on both.) I sure do love dry Texas cheese fries and a dry bacon, RANCH quesadilla. Thanks Chili's for making my 28th birthday so great (she said in a VERY SARCASTIC voice) #28IsGreat #MyFirstDinnerAs28NOTGreat read more

Me and my husband go here every once in a while but it's usually sub par. But sometimes we have a great server. Foods slow and usually over cooked. read more

Extremely rude, stuck up staff -except for the bartender, he's awesome- but whenever I order online, my order for two chips and salsa comes to a certain amount but when I go to pick it up they tell me I have to pay extra, in the most condescending tone a waitress could possibly muster. No, it's not the amount that's off-putting, it's the principal of the thing; I'm told my total is this much so that's what I'm paying. I've been putting up with it for awhile because the salsa is delicious, but it's not worth being treated like shit for. read more

I almost never write reviews, unless something really stands out to me. If I get great service, or an excellent meal, I feel like that should be shared. This is NOT that type of a review. In fact, it's gonna be quite the opposite. I have been to Chili's probably a dozen times in my life, so I kinda know what to expect. Last night, the fam decided to order from there, since we were recently given a gift card from some friends. BIG mistake. We wanted to get something for all of us to share, so we figured appetizers would be a great way to do that. We spent the $25 gift card and about 5 additional dollars. We got the 'Triple Play' or whatever they call it. Onion Blossom, Southwestern Egg Rolls and Chicken Crispers. We also got some Texas Cheese Fries, and Chicken Nachos. We ordered it 'To go'. We arrived about 5 minutes before the time we were told it would be available to find our food already sitting out. Which, normally that could be a good thing, no waiting. However, not only was the food cold, none of the food was even close to fresh. It honestly seemed like it was pretty old. My youngest son even asked if this was 'yesterdays appetizers'. He wasn't joking, either. The onion blossom tasted like what I expect rubber bands would taste like. If the rubber bands were old and dirty, that is. We probably threw out 80% of it, because it was just not good at all. We had asked for no jalapenos on the nachos, only to find what seemed like EXTRA jalapenos when we got home. After removing the jalapenos, there was not much of anything left on the nachos, and what was there was (again) old, cold and just not fresh at all. The egg rolls (normally a favorite) were cold, and seemed like they had been sitting for a long time before we got them. Noticing a theme here? Oh, actually the one thing that I need to correct myself about, would be the chicken crispers. They didn't seem old, they were actually very under-cooked and I told my kids not to eat them, because they would probably make them sick. So, those got chucked in the trash too after maybe 2 bites. The sauces we ordered were not only incorrect, but the containers were only about 1/3 full (which is not very much at all). In fact, come to think of it - for $30, I expected there would be more of everything. It really was not a lot of food for that much money. On a positive note, in the end that translated into less food getting thrown out, but still. But most of all, what really bothered me was the fact that ALL of the food seemed like food we could have walked around Chili's and taken off the plates of patrons that had left it there hours earlier (maybe that's what was done?) I was too embarrassed to even offer the food to my dogs. And they will literally eat out of a garbage can if given the chance. I kinda wish I had taken pictures of this stuff, but looking back, that'd mean I'd have to revisit the experience, and I'm happy to not have to do that. Shame on you Chili's. This was such a bad experience that I don't know if I will ever go to another one of your restaurants. I imagine that if we had eaten inside the restaurant, the food may have been marginally better. But, this should not be the case. If you can't give a half-decent experience to your To-Go patrons, don't offer the service. Serving people food unfit for animals is a disgrace that not even dollar menu places would do. The only redeeming thing from the whole night was that the food was nearly free, thanks to the gift card. However, I will tell those friends that should they ever want to give us another gift card, please make it for literally ANYWHERE besides Chili's! read more

This Chili's has excellent customer service. We came in with a large group and they accommodated us very well. Our servers and the manager were both very hospitable and the food was great. I would definitely recommend this location.(: read more

I'd give this Chili's ZERO stars if it would let me. We called ahead, we were told we had a 15 min wait. Arrived and waited 40 min to find they had taken our party of 7 off the waitlist. They seated us as fast as they could after that (another 10 min), our poor waitress complained about other employees before taking our order. We had to ask for refills of water. 3/7 of us got our orders about 30 minutes later. 4/7 of us waited almost 2 hours, while the other 3 had finished eating by the time our food arrived. We asked to speak to manager. He came (not even sure he was the manager) and apologized and offered us desserts- which we didn't have time for at that point, so he said he would give us a discount. Everyone, except for me, got a $2-4 discount. I did not, and had to remind the waitress I didn't want to pay full price for a meal I couldn't eat. It was awful. A truly horrible dining experience from start to finish. read more

I phoned in a take out order at 4pm on New Years Eve. Was told 20minutes. Arrived in approx 20mins to find at least 10 people in take out area waiting for their orders. Some waited 50 mins for their chips and salsa....which they ran out of. I waited an additional 30 minutes for three salads. The gal running register was overwhelmed and needed help. The manager came out but never addressed any of us. It was ridiculous, poorly managed and obviously unexpected which is unrealistic on NYE. Will go elsewhere next time. read more

My family enjoyed lunch today at chilis. Our waiter juan in the bar/lounge area was great. He was super busy and multi tasking like a pro! He was quick and attentive..and genuinely kind. It was a joy to spend lunch here. . good food, atmosphere and service. read more

This is the second time I've ordered to go here. Both times now I've said it will be my last. I got there before the food was ready both times. And somehow the food was all cold. Not to mention both orders were wrong. The service here is also terrible. ZERO customer service skills. I couldn't even get them to answer the phone to speak to a manager. BOTH TIMES. will not come here again. read more

Sat in the bar, GREAT service. We had a great time & good food as always! :) Close to hotel we stayed at!!!!

My friend and I ordered the chicken/carnitas fajitas, with chips and guacamole on the 2 for $20 menu to go. The chicken fajitas were ok which came with some sour cream, cheese, salsa, onions, and all that other jazz to add to them. The chips are really really good! As well as the salsa they come with! The guacamole on the other hand is quite disgusting (tossed it in the trash were it belonged) and the sour cream was really really runny which I didn't want to eat because it was most likely sitting in the warm or old. Other then that we called the order in and it was ready for pick up 20 minutes later. read more

We did not enjoy our night out to Chili's. We decided to sit at the bar, but waited forever for our food. My chicken was cold and my husbands meal was wrong. We had to send it back and start all over. The manager came to our table to apologize and said he would be comping our meal. When we went to pay, it was still full price. We then come to realize he meant he was comping the meals that were wrong and cold. Why would he be telling us he would Comp our meal? Were we supposed to pay for the meals that weren't done right? We were definitely put off tonight and likely won't return. read more

Horrible, was told there would be a 30 minutes wait and finally decided it wasn't worth it after waiting for an hour and a half. Was lied to by the hostess that are table was "almost ready" and they were just "cleaning it off". Never going to this location ever again. read more

If there was an option for 0 stars this would be it. My husband and daughter went to pick up our carry out order only to be greeted by a hostess that was wearing ear phones, directed to the bar to get the food, and then proceeded to be yelled at (!) by some dude in a pony tail since my daughter wasn't 21 years old. Completely rude and uncalled for. Then they went to sit at a table in the restaurant to wait for the food only for ponytail dude to throw the food in their lap. My husband yelled and then he picked up the bags of food and placed it on the floor...To add insult to injury - they didn't put any napkins, cutlery, or straws in the $80 order takeout bag. Save your money and don't give these jerks the time of day! read more

food is good service is good but turn off the air conditioner. its like 20 degrees in there. i cant enjoy my experience if my nose is constantly running and i'm shivering. 0 read more

I ordered a meal and a drink. There was an attentive staff and food I would expect for a Chili's not disappointed.

Decent spot. Not my fav of the local chains, but overall not too bad. Menu seems to change a lot. For some that might be an issue. Not yet for me as they still have my favorite item on the menu. If you are a margarita connoisseur they have a variety of options. Beer selection is simple and boring (I enjoy beer options, NOT just your typical domestics). they do have a decent deal if you're with another 2 for $20 deal which is always nice. Otherwise prices can be a bit steep. read more

As I sit here waiting for a host I have to imagine that this was a posible mistake for a lunch chose. Seems as though nobody is in any hurry to serve us nor anyone else. And with that I will remove myself to olive garden read more

Should have known when we first walked in and the 2 hostesses working had no clue what they were doing and watching them work was like watching the dog in Up (squirrel). Two groups the same size as ours were seated before us even though they came in after we did. We didn't get our appetizer of chips and salsa, salad was forgotten on one of the meals, wrong meat source in another meal. Wasn't just our table either, overheard the table behind us was also having issues and also watch a table across having issues as well. Our server was great and very apologetic so that was appreciated, but won't be coming back. read more

I decided to not trust the horrible reviews because I LOVE Chili's establishments in other locations. Unfortunately, I made the wrong choice. Good luck read more

I'm not sure why after so many bad experiences with this Chilis location did I ever decide to give it another chance. We went there for my son's birthday and after standing at the front door for 15 minutes, wondering if there was a hostess or if any of the servers were ever going to acknowledge the large line forming at the door a man finally came over and took the first group back, then about 5 more minutes passed with him just wandering the restaurant before he came and led the next people back. By this time there was a large line forming, but we were the next ones up so I thought it would be ok, so when he came back a couple minutes later and asked us how many were in our party I told him 5 and he then proceeded to tell me it would be 25-40 minutes. It was 8:30p.m. and at this point and we decided to take our business elsewhere. read more

I can't believe how much this chilis has gone down hill. I'm disgusted by the cleanliness and the lack of leadership at this location. We walked in with half the restaurant with dirty tables and not even half the tables taken with a 15 min wait. I sure hope someone does something fast with this location. This is the 3rd bad experience I have had with this location and I won't be back. read more

We went in at 330 in the afternoon and was sat in the bar area. We waited for 20 minutes and no one even came by. The people who were sat behind us were waited on very quickly. We visit Chilis when ever we come into town (from a town that doesn't have one) and this is the first time we have had this kind of service. read more

Came in, waited at the front door for a table for about 5 minutes and no one came to seat me. Decided to see if the bar was open seating and sat at a high top there. Waited another 10 minutes as servers walked by and the bar tender sat behind the bar, and not one person even acknowledged the fact that I was there. No drink order, no let me find your server, no nothing. And to top it off they weren't even busy! read more

Horrible service! We went in today around one o'clock and they were not busy at all, we were the only people standing at the front waiting for someone to seat us. About 5-10 minutes pass and still no host or server acknowledged us, then we saw a manager heading towards the front thinking she was going to help us, but she just looked at us and walked away! Didn't even ask if we had been helped or let us know she would send a host our way. We got tired of being ignored so we left and went to Boston's. read more

Nothing gets your meal off on the right start like a 57 minute wait when you can count 7 empty tables while standing at the front door. Once you finally get seated, the server asks how you're doing, you mention how absurd is it to wait for an hour while staring at empty table...and the server's response is, "Yeah we're a little understaffed, so they don't seat you right away because then you won't be able to get good service." Then she jokes, "Well, I guess you're already not getting good service, right?" The manager that is unable to properly plan a schedule and adjust staffing based upon customer traffic should be retrained or fired. This meal has been an utter failure and we've only just gotten our drinks. We'll see just how well everything else goes from this point forward... 37 minutes later, we have food...and things didn't get better. Two of us got the same steak. One medium rare and the other medium. When we asked which was which, she didn't know. She also placed the sizzling hot skillet down right in front of the one year old toddler and was oblivious that doing so was a bad idea. The medium steak is overcooked to medium well at the center and well at the edges. The medium rare steak, was not correct either. This meal continues to somehow get worse and worse. Third and final update...To finish the meal in a befitting manner, our server asked, "You guys know how to use the Ziosk on the table, right?" We said yes and away she went. Well, guess what? The Ziosk was offline and wouldn't bring up our check. I picked up the Ziosk and held it extended over my head. After a hostess and two other servers looked and just kept walking, we were able to flag down a third server who took the Ziosk and printed a copy of our bill. Our server finally appeared and asked if we had trouble with the Ziosk. We told her it didn't work at all and handed her our card. I gave my wife the ticket so she could write in the tip. Every single one of these Chili's staff members failed tonight...The manager (understaffed), the server (unprofessional), the food runner (incompetent), and the kitchen (incompetent). read more

Chili's - "Medium" 10 oz Sirloin... - Tex-Mex Near Me - Layton, Utah

First off, I realize that I am partially to blame. I went to eat at this Chili's on a Saturday night. Chili's is always crazy on Saturday and it was unusually busy because of multiple high school dances. Initially our wait time was approximately 30 minutes. At the 40-minute mark we were getting a little upset. We were a party of six and two of our party decided to leave because it was taking too long. Now because there was four of us we could immediately be seated at the bar. Once we we're seated, our server helped us get our orders and then we waited almost 20 minutes for appetizers. Almost 20 minutes later we got our entrees. I guess the cook's were done for the night because almost all of our food was garbage. Two of us got the ribs and they were so tough that we could barely cut through them with our knives. I am not exaggerating! Also, our server never informed us of what our options were for the side dishes with our meals. Please don't assume that I just want french fries. We asked for the manager and he agreed that are ribs were inedible. He said that he would take them off of our bill. Whoop-dee-doo! I pay $9 Less on my bill and I walk away hungry. The manager did nothing to make it right other than admitting that his restaurant was feeding us garbage. Trust me, I am willing to give people a break when it's nice and busy. It just seemed like they had no idea what was going on and had no idea how to treat customers. Looking at similar reviews on Google I see that I am not alone in my unfortunate dining experience. Heads up for those that are going for the ribs... The manager advised that they got a new vendor and that most of the ribs were going to be tough to eat. I want my money back money back money back money back money back money back money back I want my money back money back money back money back money back.... Chili's inedible ribs with barbecue sauce. read more