Server was wonderful, but food was cold, overcooked and appeared that it had been sitting for a long time under the heat lamp.

I ordered Honey Chipotle chicken crispers, and there was no honey chipotle sauce on the chicken, nor was it even on the side. We also ordered ranch and my husband order BBQ sauce for his chicken crispers, which we did not get. It's annoying that we ordered on a Sunday and we were one of two people there for curbside and they screwed up our order. Like c'mon. read more

Tonight I had dinner at Chilies with my family and we were lucky enough to have Morgan as our server. She was busy cleaning large tables and taking care of several customers, but still took awesome care of us. Every request she fulfilled promptly and happily. In fact, everyone who played a part in our meal was prompt and made the experience better. My strawberry margarita was delicious and our meals left each of us full. The only complaint I have is that the setting of the restaurant is too dim, we could hardly distinguish between sauces or read the menus. Other than that, we had a wonderful time out. read more

Today we had a group of about 8 people come here for lunch. I used to work in the restaurant industry at multiple locations and currently work in the customer service industry. This was the worst experience I have ever had at a restaurant. First thing when we walked in we hear the staff making comments about the short staff and us having a big group. This should have been our get the hell out of dodge warning. We sit down order drinks. 3 of our drinks come out with shit floating around in the cups. Food comes out cold, overcooked, undercooked, and old seeming. The poor waitress did her absolute best with the situation of shitty food and we know this Stems from management not holding the kitchen staff to any standard and no one doing quality control. Here is also a pic of my 2 year olds "grilled" cheese sandwich. read more

Chili's - Tex-Mex Near Me - Layton, Utah

The two star rating is earned and all the reviews are spot on to what I experienced. The restaurant is old and worn out. The bathrooms are dirty and the service is slow. Chili's feels they can charge a premium but at this location it's not worth it. read more

Tbh.... I'm just here for the Honey-Chipotle Chicken Crispers. They are addictive. Wifey material! That's really all that I ever get here. I've probably got them the last 10 times I've been to Chili's. Well, technically, last time, they had the new Honey-Chipotle Crispers & Waffles. Chicken & Waffles is literally one of my favorite creations of mankind so I had to try it. I've never had anything quite like it. Super sweet, delicious Belgian waffles, topped with Honey-Chipotle Crispers, bacon, jalapenos, and drizzled with ancho-chile ranch. Also includes fries! It was amazing. I don't regret it one bit, but next time I think I'll stick to the classic Honey-Chipotle Crispers. I missed the larger portion of chicken and my corn on the cob. Be warned: These things do pack a punch! After eating a couple the heat will start getting to you. I've only ever had the Honey-Chipotle Chicken Crispers, but if those aren't your cup of tea, there's many other options: Original Crispy Crispy Fiery Pepper Crispy Buffalo Bleu Until next time, Chicken Crispers! read more

Chili's - Honey-Chipotle Chicken Crispers & Waffles - Tex-Mex Near Me - Layton, Utah

There were seven in my party this evening. It took over an hour to get our meal. We had to find our server and ask for refills on our soft drinks. Two in our party did not get what they had ordered and one received her fajitas actually cold and inedible. We were then overcharged on all of our meals and when we went to the manager he said he was sorry, the server had Only been there for a couple of weeks. Our food was left uneaten on the table. This is the second time in a row we have been there and received horrible service/food. We will never eat at Chili's again and each of us are posting negative reviews on ALL of our social media accounts. Soooo disappointed! read more

Outstanding service when our16 year old beagle was not doing well I begged for an appt since they were full and they were very accommodating

Been here many times so it was sort of odd to walk in and find no one is watching the door. Stood there for four minutes, there wasn't even any one at the bar. But before we walked out one of the waitresses spotted us. Jill quickly sat us and did everything she could to please us. The quality of their meals are up to their usual standards. The Salmon is very good, cooked well. Mixing the guacamole at the table is pretty cool. Love the chips. The thing I have reservations about is this wireless system they have at all the tables. Every time I have been here since they went to this thing I have had nothing but problems with it. This one wasn't even linked in so couldn't even use it at first. Then when I paid and did the survey, as soon as it asked if I had a comment and I said yes, it shut down so I couldn't make one. read more

My family and I went to the Chili's in Layton recently. Although some of the reviews have not been great, everything we ordered was delicious. The place was clean and staff was super friendly. They even changed the channel of the TV my husband was facing so he could watch his NFL game. They may have had a slow opening from the pandemic but in the end they are still the wonderful restaurant they have always been. read more

It's been a long time since we've been to this Chili's and tonight I was reminded why. Service was slow and waiter was very forgetful. We had to ask him to refill drinks several times. He rarely checked in on us and when he did he was unorganized. One of our party ordered a medium steak and it came out rare. I had the chicken fajitas and the chicken was good but the veggies weren't cooked and still crispy. The rice on the skillet was burned on the bottom. Love chilies but this one seems to be lacking. read more

Things have gone down hill at the Layton location. Cleanliness and consistent food quality have diminished recently. We once went in here every week or two, now we are patronizing every month or two and if it continues like it has for the last couple visits we may not return. Things are run down, cleaning is not a priority, service is sketchy and the food quality is hit or miss, hopefully they get it worked out. read more

Pros: Convenient. This was a gar 2 minutes from my hotel Consistency: this is an average Chili's. The food was no better and no worse than you would expect Cons: Checkout: I get I'm at the end of the night (10:00pm) but the only greeting party is a young lady who has "clocked out" then to wait another 19 minutes for my order is pretty weak. Ok. Not great. Also, helpful hint. SUPER UNAPPETIZING to walking on the large rows of dish racks and mops in the to-go check out desk. read more

My girlfriend and her friend (both Asian) went to the chili's in layton after they got off from working at another restaurant. When they walked into the lobby there were other people waiting. The other people were seated and the waiter cleared a table for my friends. They asked if they could have a booth, they were very tired from working. The waiter said ok, but you need to wait outside. WTF. read more

This is a great restaurant with good workers. They are a little understaffed, so it takes a little bit longer for food to come out or to get seated because they either don't have enough staff or don't want to overwhelm the staff they do have. everyone there is super friendly and helpful read more

Chili's used to be one of our favorite places. Now it's a default setting when we're looking for a place for a late dinner. Our server was very attentive. That covers the highlights. Their chips are gritty with salt. Their Diet Coke was flat. No carbonation at all. Seriously folks! Even McDonalds knows how to mix Diet Coke correctly. My wife had a burger. Either that cow died from OD'ing on the salt lick, or the cooks at Chilis are dumping salt on those burgers. I had the fajitas. The shrimp was excellent, but the beef was so chewy that I couldn't bite through it in the tortilla. They give you a tiny little cup with 15 cheese shavings. USE THEM WISELY! Time to find a new late night dining option. read more

Chili's - Fajitas - Tex-Mex Near Me - Layton, Utah

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They wouldn't accept my gift card for my to-go meal so i ended up just paying out of pocket but when i got home, my sirloin steak was covered in fat and it was cold and raw. the worst steak i've ever had, hands down. read more

Well, I almost feel bad giving Chili's a cranky review because it's sorta like writing a review of McDonald's. What's the point? First of all, our waitress was nice and friendly although I never got my drink refilled. All the staff were very friendly really, so the service was ok for a bunch of millennials. But our table was really sticky all over it and had some dried food or red sauce stuck to the top of it. We had them wipe the table down again and they were apologetic and very kindly cleaned it again. I think the main issue was that the food just wasn't very good. I ordered the smokehouse sampler. The bbq chicken tasted weird, not like chicken. The sausage was ok but the cheese in it made it a little bit too rich. The ribs were a little cold and dry and the house bbq sauce wasn't too great. The corn on the cob was so caked in seasoning and salt I couldn't taste it until I scraped it all off. The fries were decent as well as the garlic toast. I suppose most people go to Chili's because they make that 1 thing really well that they like and so they only go for that thing. I just don't think I'll ever be back to find out what that 1 thing is for me. read more

Chili's - Tex-Mex Near Me - Layton, Utah

Servers were slow and food didn't come out very hot. Our fries were a bit soggy and my boyfriend received a very raw burger. The restaurant also needs to do a deep clean and wipe down the walls, and floors, just wasn't as clean as it should be. read more

Chili's was great! The food was on point and the waitress was great! I had the quesadilla(steak) and my son has the chicken dippers ! Chili's never disappoints! read more

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Server was great. In a Covid world you'd expect some sort of cleanliness; our table was dirty and the floor around our table was covered in kids menus, crayons and food debris. We waited 15 minutes for a dirty table. We overheard a server apologizing for another table's dirty table, messes were everywhere. We had to request new silverware when the ones we were given all had chunks of dood on all six sets. We went here because we had a party of seven but were disappointed with the entire atmosphere. Our server complained about her work situation to us. Absolutely a disappointment. Shocked we didn't all leave with covid. read more

We waited two hours for cold food in a half filled Chilis in Layton Ut. If they have overloaded themselves on to go orders to the point where dine in costumers suffer they should discount your cold heat lamp dried food read more

Stopped in for a bite with friends got told there was a 45 minute wait despite there clearly being plenty of open tables at least half the restaurant. We got put on the wait list anyways kept checking and it said we were 1st in line and 2 minutes before check in time, we walked in figured we could wait as we had 2 kids under 3 with us, the hostess very rudely told us we HAD to wait out in the cold we tried to explain we were first in line and at this time 1 minute away from check in, the response we got was oh well you CAN NOT wait in here and there is absolutely NO room to seat you despite all the open tables that were empty and could clearly have guest sitting at them. If this is how they are going to treat paying customers then not only will I NOT return I will be telling everyone I know about this horrible experience, and how apparently they don't want mine or anyone else's business read more

I've been to this location a few times and it has been good. My last visit was for a retirement lunch for a colleague. We had about 30 people in our party and the service was top notch. I thought we would be for 1.5 to 2 hours but we had our order in and food within 35 minutes. Drinks were always full and chips were brought out when we wanted. This location is really good for large parties. Our table ordered the chips and queso and we all loved them. You cannot go wrong with that appetizer at Chili's. My main course was the Chicken Lunch Fajitas. It is a mini version of their fajitas, which comes with peppers, onions, and chicken along with sour cream, cheese, and salsa with 2 flour tortillas. There was enough of everything I could have used 1 or 2 more tortillas. All my colleagues liked their dishes as well. Our server was great as well. No complaints. read more

Went here on a trip and had a bad experience. It wasn't too crowded, but we were sat at the back and the floor and table were dirty and littered with trash. The customer service was extremely poor: I asked what was on the slider appetizers, wondering if there was dressing/cheese, but the waitress didn't actually know most of the toppings and told me an incorrect list. I ended up getting burgers with cheese on them (she forgot to mention there was cheese), and tried to ask for new burgers, but the waitress never even came by. She never came by to ask if our food was ok, and never noticed all of our uneaten food. We also ordered a salad to go but had to literally go to the kitchen and ask for it since they never brought it and a waiter never came by. The check and service took forever, and the food was only lukewarm. The food was very greasy and poorly heated. Not a good experience. read more

They take cleanliness and safety seriously! A great way to enjoy great food comfortably and safely. Actions speak louder than words. If you want to go to Chilils go to the one in Layton; they take cleanliness seriously. read more

Awful. I'm a frequent Yelper so I check in every place I go. Seeing this place had 2 stars I thought there was no way. But it's true, in fact it should have 1. The service was WAY too slow and the waitress never even came by. Ordered drinks, appetizer, and our food all in one go. The table behind us had another waitress and got their food before us, AND had refills on drinks and chips. A completely different person brought all our food and we had to cancel our appetizer. Food was ok. Not my favorite. read more

Unfortunately I went against my better judgement and stopped for lunch. It's a really dirty location. Our table had crumbs on it when we sat down. The first glass they brought with my iced tea in it had thick crusty brown stuff smeared up the side. (Don't know what it was or how they missed seeing it before delivering it to the table...) so the server swapped it out for a dirty looking glass but without the brown stuff, so I guess that was an improvement. The server was nice but got my order mixed up, or maybe the kitchen did but she had to take it back to have it fixed. The loaded mashed potatoes I got as my side were just slopped in a pile on the paper next to my sandwich as opposed to in a small dish or something. Just seemed weird and unappetizing.... And then by the time I left there, got groceries and went home I was on the toilet with extreme cramps and diarrhea. Actually I'm here now.... writing this review. As embarrassing as that is to admit, this location should be embarrassed.... I paid $40 for two people just to get food poisoning. I definitely won't be making that mistake again. There are such nicer restaurants around that are actually worth paying that much. read more

I've been going to this location for years. Always great service and always great service. Sloan floors, tables and bathrooms. 2 for 25 is THE BEST! We always get the chips and salsa which us tons of food, and ask for the dessert to go. It's the best! read more

We were done and ready to leave. Just wanted to pay and get a box for leftovers. Waiter said he'd be right back with boxes and a payment kiosk. Then we watched him sit at a table with some friends for 45 minutes, and we were just stuck there the entire time. read more

Horrible service there just wings never delivers on door dash they made wait 3 hours and then cancelled my order they never answer the phone And the chills they are located are rude the manager never answers and when they do they are rude a cursed me out because I said Nguyen are slow I will never eat or order at this chili's/ just wings read more

"Bowel shaking earthquakes of doubt and remorse assail him, impale him with muscle truck force." They might as well have been singing about this place. My fellow dining buddy and I had a craving for americanized mexican food and we decided to go upscale. So instead of going to taco time, we came here. Bad mistake. We both got crazy food poisoning. After discussing it, we determined that the only common item that we ate was the salsa. What you do to salsa that turns it into a piqcante laxative is beyond me, but they found a way. Food poisoning is no laughing matter. Especially because you might loose bowel control if you laugh too hard. I'll spare you the juicy details, but it wasn't fun. read more

I always enjoy this location, even if the alcohol deals aren't available because Utah sucks when it comes to alcohol laws. The customer service here is great though and as usual, Chili's always has great tasting food for reasonable prices. My favorites are the honey chicken crispers & the smothered smoked chicken burrito - SOOO BOMB! read more

The service extremely poor, we were here one other time. Service poor, the food was cold. We thought well everyone can have a bad day is why we tried this chiles again . We will never return to this chiles. If we decide to go to chiles we will go to Salt Lake or Ogden. Never to return to Layton Chile. I usually never write a review, I just don't return. This restaurant is an exception read more

I don't normally post reviews but I was pretty disappointed with my experience. I called to make a pick up order around 7pm and within a few minutes someone answered. I was then put on hold but then they never picked up the phone again. I hung up and tried calling again but was left on hold again. I spent roughly 40 minutes on hold and decided to finally order online. When I got home to eat my food, our sauces were messy and not even half full! Our food was cold like it had been sitting out for awhile. I really enjoy chili's but this experience wasn't a very positive one unfortunately. :/ read more

Overall great experience other than having to wait an hour to get sat I know it's not their fault but the food and service made up for it.

Horrible! I will not be going here again. We called ahead for our party of 9, waited almost an hour to be seated. When we were finally seated we didn't get to sit together, even though there was an empty table next to us that they could have moved over To accommodate a large party. Manager offered nothing to us when we complained. Worst restaurant experience that I have had in a long time. WONT be going here again. read more

Man, I used to be a HUGE fan of Chilis. Like when I was 18. I went there more times than I could count. I usually got the Chicken Ceasar pita wrap. It was yummy. Once upon a time I liked their chips. We went back tonight. It's been a year or so since the last trip. I like their skillet queso. I just cannot reproduce the taste of it and I like it. But the chips.... Greasy Salty cardboard. Super thin crunchy cardboard. I asked my husband if they had gotten worse over the years and he said they tasted exactly same as they always had. Hmmm. Evidently my tastebuds have grown up. They do have REALLY good ribs. The Shiner Bock is yummy. Smoky, slightly sweet, but with a good kick. Nice and tender, fall off the bone. I tried a new dish on the menu this trip. Chicken Club quesadillas. They were actually pretty good. They had chicken, bacon, guac, sour cream, pico, lettuce and ranch dressing. Like a club sandwich quesadilla style. And of course lets not forget the molten chocolate cake. That monster volcano of chocolate and ice cream. It is still probably my favorite molten cake, though Olive Garden and Applebees aren't bad either. But... It still just doesn't have the appeal it once did. The chips suck. I see that now. Some of the other dishes (Club tacos) suck. Even the queso and molten cake won't get me back in here maybe more than once every other year or so. The life has fizzled out of the party. read more

Chili's has really stepped it up with the table-side guacamole! It is a chance to talk to the server a little more, and the guacamole is great! read more

Chili's - Melissa is making our guacamole fresh at our table! So cool! - Tex-Mex Near Me - Layton, Utah

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Such a bummer. After a long day we ordered chili's curbside. It said our order would be done in 28 minutes. We went shopping and came back at our designated time. We checked into our parking spot and waited. 15 minutes passed with two kids under five crying. I tried calling to check the status and sat on hold. I finally decided to walk inside. They wandered around for 5 minutes looking for our food and finally found it just sitting on a table unpacked. Super frustrating that we tried to do something quick and it ended up taking longer than going in. Especially with little kids. They seem very unorganized. read more