This place never fails to disappoint. It's really the worst. Worst service and always screw something up in a major way.

Well I can attest to why this Chili's ranks so low. Stopped in on the way home instead of going to our regular location.....MISTAKE! We were sat right away, as it was not busy for a Monday evening. Waitress got our drink order quickly & then things just slowed from there. Waited about 10 minutes b/4 she came back to take our food order. Once that was taken, we waited almost 30 minutes for our food. When it did come out eventually, she apologized & said; "they had an issue in the back". A simple kids order & a Triple Play. Food was cold all the way thru. She didn't come back to check on us, until 1/2 the plate was eaten, so no sense trying to complain at that point, as I had no idea how long it would take for a replacement. After finishing up, went to pay the check thru the kiosk & realized that I was charged twice for the kids meal. Waitress never returned, so asked another server for help with the bill, he said he would get a manager to fix it. Never saw nor heard from a manager...POOR! After another 15 minutes, looked at the bill again on the kiosk & they simply just split the check & never even told me about it. NEED MORE MGMT ATTENTION & OVERSIGHT!! read more

Food poisoning still no call from anyone. Terrible experience sick all night. Chillis is really fast food in a restaurant atmosphere with over priced food table of four, $84.27 plus a tip they calculated at $13.00 too much for what was given. McDonald's menu would have produced the same results but with no alcohol and would have been $24.00. Never going back we are done. read more

Just wanted to update my review as I bring my 93 year old Dad here once a week, and the server is excellent! I wanted to send a shout out to Waldo. He always remembers us at lunch time, and goes out of his way to take care of us. He remembers our order as my Dad likes the same thing most times. He always has a big smile too. Great service and great food!! read more

We got Chili's to Go tonight at the Hwy 287 Lafayette location, and I was very disappointed with the quality of my meal. I ordered Margarita Chicken, and there was a black hair (not mine, I'm blond) in my food. Ugh! And half the chicken was tough like an old boot. Very unappealing. I guess the rest of my family's food was ok, hence two stars instead of one. I am usually disappointed in this location. The Thornton is so much better in food quality and service quality. Update: my husband filled out their survey, and explained about our negative experience at this location. Their guest engagement team sent us a very nice letter apologizing for our experience and gave us a certificate for a complimentary meal for our family. I appreciated that they cared about their customers and that they made this effort to make things right. read more

This is an excellent place for a quick, easy dinner with the kids. The children's menu isn't anything special - not particularly healthy. However, the kids will be happy with the choices, and any parent knows that is a benefit! Its also OK if the children are loud, climbing about and generally carrying on... which parents also know is part of the territory. Generally the parents can eat something that isn't to chocked with calories, if you choose carefully. So overall, its a comfortable place for a quick dinner with the kids. Yea for that! It definitely has its place. read more

I had a weird experience at this Chili's. I ordered the guacamole (like I have many times) and it tasted terrible. I said something to the waiter and he said "no problem I'll take it off your bill". He was very nice about it. But then the manager (Amber) came over and told me that the recipe was perfect and she thought it tasted fine. I don't think it's appropriate for a manager to argue or correct a costumer. I really don't care about paying for a side of guacamole. But the manager does not need to make a customer feel stupid. Seriously. Rude. manager. From now on I will drive s few extra miles to a different Chili's. read more

Probably the worst service I have received in such a long time. It took so long to bring out our appetizers which I ordered when we placed our drink order I had to summon the hostess to track it down. My salad had to be sitting in the window for so long that the lettuce was wilted. Never refilled our water even after we asked and then never asked if we wanted dessert or anything else just brought us our check and then over charged us for something we didn't order. I doubt I will be back there again. I just wish they would get more restaurants in this area so I don't have to settle for going here for horrible service. read more

We did curbside pick-up (era of Covid quarantine), so I can't attest to the table service here; but our food order was spot on and the woman who brought the food out to the car was very friendly (and wore gloves, which is noticed these days). We got there about five minutes early and the food came out right after we sent the text. We will definitely be back for a good, affordable meal. read more

Chilis wonders why they are struggling. We went here today and the food was cold. Service was fair and we were one of 9 tables in the restaurant. Lots of servers and no customers. Finally had to get up and go to the hostess desk to get our bill. Hey Chili's if you want to succeed only got to do two things. First great service, 2nd got food. Not tough. read more

It is with a heavy heart that I bow my head and register here for all of posterity that I once again "dined" at this bastion of mediocrity. In my defense, a well meaning but quite clueless relative gave my wife and I a gift card for Christmas, and I cannot in good conscience let such a gift go unused. I suppose if I am being completely honest that Chili's adequately executes their assigned duties of churning out massively over sized portions of "comfort food". Nothing is bad perse, its just such a gut bomb that I always leave feeling not-so-hot. Moreover, the dining experience, and specifically the bar, are so corporate cookie cutter style that it makes me a little sick. The employees are forced to do these silly chants before their shifts in an effort to get them jazzed up to sell more. In reality, it helps no one. The bar serves jigger poured 1 oz portions and charges the same or more than other bars charge for more "modern" IE stiffer drinks. The lights are WAY to bright. You feel like you are eating dinner in a tanning salon. The draft beer selection is certainly more corporate than one can reasonably expect from any restaurant in the microbrewery capitol of the country. The queso dip is unbelievable. I would eat it cold. Out of a dumpster. Behind a hospital. I will probably be back next year to redeem my aunt and uncle's gift card. Most likely not before read more

This place was absolutely terrible. I'd say the service was poor but that would mean we actually had service. The waiter was around about as much as my deadbeat father. He showed twice before we ordered our food, then never came back to check on us after we got our food. Didn't refill our waters, didn't clear our plates even though we sat there for about 15 minutes after finishing our meals, never checked on us to see if we needed anything. The food is overpriced and our nachos were clearly microwaved. Will not be going back there anytime soon read more

I have to put a star to create a review but this place needs a -1 star. My fiancé and I have gone here together several times with a great experience; however, the two times he's gone here by himself he's experienced discrimination and rejection. I'm white and he's black. Two weeks ago he was turned away and told "they were full capacity"...he accepted this due to Covid being a possible factor. Then yesterday he went in and they sat him at a table. A waitress peaked her head out of the kitchen, looked at him and then yelled back into the kitchen "I don't want it, I don't want it!"...my fiancé knew what she was referring to so he got up and left. HORRIBLE customer service whether she was actually being racist or not. Now that we're thinking back...it seems that two weeks ago Chili's was "full capacity" because maybe they don't want to serve black people?! We will not be eating here ever again and it's really sad that I even have to write this review. read more

We visited this Chili's location after spending a long day in the ICU with a family member. The staff had heard about our situation and were extremely kind to all of us. They quickly brought our orders out as well as our drinks. After our meal the Managing Partner, Alan Jensen, came to our table and asked how our meal was and how we were holding up. It was such an unexpected surprise. He was honestly concerned for all of us. He offered us dessert and when we declined because we were so tired and were ready to go home, he instead took a percentage off of our tab. A wonderful Chili's with awesome staff! read more

We went in around late afternoon and the place was basically empty. We were seated by the hostess and the waiter greeted us immediately. We placed our order and the first thing we received were the appetizers. We ordered the chips and the guac. The chips were overwhelmingly salty the guac was not seasoned at all. When our food came in, I ordered the fajitas, again the meat was extremely salty. My friend ordered a steak, it was so over cooked and hard that it looked almost inedible. The fries were stale, the cheese on side still kind of frozen. Overall, the food was absolutely disgusting. No way I'm wasting money on this place again. read more

I have always enjoyed eating out and rarely get to do it as I work crazy hours. I like this Chili's.It is within a mile of my house. The food is almost always very good, and who can complain about the 2 for $20? I met a friend there last Saturday night at 6:30. I expected a long wait and loads of screaming kids. Thankfully I experienced neither. This Chili's is not fine dining by any stretch of the imagination, but it is usually clean, cheap, the food and service good. We ordered the 2 for $20.00 and both got the 6 oz sirloins, medium rare. Both steaks were cooked to order and were decent cuts of meat-no real gristle to be found. Broccoli and loaded mashed potatoes were good. Server was attentive and polite. All in all not bad for 30 bucks. read more

I come here all the time and blow about a hundred dollars. Last night was such a joke I'll never go back. I waited with my family for an hour to get our orders, and they were the wrong steaks, cooked the wrong way. My daughter didn't even get her order until after an hour, it was awful. I was told they could bring me a raw steak and I could cook it at home. Afterwards they said they took 50% off and the bill was still $77? Really nice guys, never will I go back to this joke of an establishment. read more

Laughing that the other reviewer had a bad experience here. Let's face it; sure we expect to eat good food when we go out, but it's Chili's. You pretty much know what you're in for: it is usually pretty good, and if something comes out wrong the manager always offers to take care of it. Justin, our favorite server at the Lafayette spot, and us were just taking about this today...he hopes his customer's have a good experience, but it's Chili's...you pretty much know what you're in for. We go to Chili's because: A) the food is decent and we pretty much know what we're in for, B) it's real close to our house, and C) we are fortunate to have a server like Justin. We walk in, sit in the bar area, and bang...coors light, pinot grigio, shirley temple, and chocolate milk show up. He knows what we want and gets it before we have to ask. Is that the same experience that everyone has here? Probably not, but we live in Lafayette, Chili's ranks pretty high for culinary choices in the area, and if we wanted primo food we would be going to Boulder or Denver. We do tend to avoid the dining room here, but it's only because if we're there having a cocktail, eating, and the kids are occupied by iPads, we can watch sports, laugh at people thinking they are having a serious experience in the dining room, and Justin only works in the bar. So don't kid yourself...if it's date night, kids are at grandma's, and love is in the air...don't go to this or any Chili's. But if it's "what do you wanna eat?"..."I dunno whaddayou wanna eat?"...come eat here, sit in the bar, drink a beer, watch NBA, and just deal with it because you pretty much know what you're in for. By the way I give it 4 stars for convenience, location, staff, and (oh yeah) the triple dipper. If their fries weren't so salty it would be a 5, but I complained and got them for free (just kidding) read more

Worst experience in a restaurant in years. Took forever to order, food took a long time to come out, then it was kinda cold. My food was totally wrong. Her fajitas had some kind of grease all over them. We were very nice and didn't make a big fuss. Waiter never came by to check on us. The manager was dealing with a ten top that we're having problems. She walked by our table mumbling about the other table being assholes, so we didn't say anything to her. We just won't be back to any Chili's ever again. Terrible terrible terrible. I think am going to start berating anyone I know that eats at these crappy restaurants. read more

I've been kicking myself in the ass for our last visit. I always expect a positive, good time wherever we go and while we (boyfriend and I) enjoy each others company, this was awful. We visited this past Friday. Not too busy. Fairly quick service. But I deeply regret spending almost $50 on that food. The chicken strips were soggy. The eggrolls were mushy. They charge for a dollop of sour cream! And I had one drink that was over $7. This was by far not worth it. I sincerely regret this visit and I highly doubt I will ever go to chili's again. Overpriced, shitty food. I never saw a manager and the server definitely didn't care. read more

It took a long time to get served, long to get a marg quickly to have while my order to go was getting ready to go. Now it's taking FOREVER to get my order to go that is supposed to be so quick. What a drag. I should have went to McDonald's. Crap good but at least if be eating by now and not lunch at dinner time. I don't know if this is a permanent situation or just what's going on but the waitstaff acts like someone's missing or something along that vein. They are running or scurrying around like they are catching up, which of course could very well be but it still seems odd. I've been here thru rushes before but this is different. BUT...I like the food as it's almost always good. And I like the waitstaff. I've been here before. What's going on is not normal. Maybe they need to hire someone else. read more

Go to any other chili's but this location. Seriously. You can expect to wait for your server for at least ten minutes, even when they aren't busy. And forget about it if you order carry out. I ordered this evening, called when I arrived, was told it would be 5 minutes...25 minutes later and still no food, I called back. Was told another 5 minutes. It had been 45 minutes at this point from first placing the order, and I had to tell them to cancel the order because I was going to be late for work. I won't be returning back to this chilis. read more

I haven't ate at Chili's in a while as it usually leaves me with low expectations but I thought I would give the one in Lafayette a try. I went in and I was greeted by the hostess and informed her that I'd be sitting at the bar and she said OK enjoy your meal. Everything is fine up until then and then I proceeded to sit at the bar for about five minutes without the bartender coming over to me...finally she said I'll be with you in one minute and then another five minutes go by and she's helping other people and not even asking what I'd like to drink so that point I got up and left. Thanks for nothing. There's a reason why Chili's will only ever be an " I guess I'll go there kinda restaurant" and not a destination restaurant. read more

Bar tender was extremely nice, and I know it's not her fault, but it shouldn't take 45 plus minutes to receive our togo food. On top of that, items on my order were forgotten, so now I wait... read more

They recently remodeled and gone are the traditional Chili's tables and booths. The new dining room lacks intimacy, feels like a cafeteria. Additionally we had a terrible waitress, treated us like it was an inconvenience to serve us. I don't think we'll be back. Food was fine but with all the choices in the area, why would I want bad service and poor ambience? read more

We just got home from here and I can't believe how bad it was. The fries tasted exactly like microwaved leftovers, so dry that it was hard to swallow, like they'd been sitting around for hours and then reheated. The chips were greasy and stale, loaded in an excess of salt, probably in an attempt to hide that they were past their prime. My baked potato soup was so salty that I couldn't taste anything else. My daughter's mashed potatoes were served unevenly heated, half was cold and half was burning hot. Service took unbelievably long, which is torture when you have a toddler with you. We actually had to box up our food and take it home to eat, because by the time it finally arrived my daughter was done sitting in the high chair. I honestly don't get how it took so long, considering most of our food appeared to be microwaved. There are far too many decent, local places to eat in Erie, Lafayette, and Louisville to waste money here. I feel like Chili's stole money from me today, and I will never give them that opportunity again. read more

I haven't been to a chili's in a couple of years. It used to be kinda ok. I have now sworn off any chain restaurants thanks to this Chili's. Service was horrible. My wife got half her meal and I never got mine. My sons food was cold. The manager did come out and comp our meal (what we got of it) we left and got dinner elsewhere. I would say this restaurant failed on every level. Oh and once the waitress figured out we weren't happy she simply never came by again. So the food that did show up was cold and not appetizing at all. Just a really poor experience on every level. Wouldn't recommend and telling everyone I know about it. read more

This is definitely one of the best places I go to eat. The food is always delicious and arrives on time, the servers are super kind and personable, and the bathroom always smells super nice, I'm not sure if it's a air wick or soap or what but it's very pleasant. Always recommend this place when it comes to eating out! Special shout out to Marcus, David, and Houston, you all do a fabulous job and we love seeing you whenever we come in! read more

What has happened to Chili's??? Namely this location... We, the customers, go to spend money and enjoy good food, but neither happens at this location. We have witnessed bitter new management at this location (FYI, the old manager, Allen was great), horribly slow service, and the food is terrible. We will NOT go back. Too bad, as we have been loyal Chili's customers for over 30 years. Time to make a management change, corporate. This location is really bringing the Brinker /Chili's name down... read more

Our last ecpetience was not the best but I hope it will change in the future!

I came in for dinner at the Lafayette, Colorado location this evening 03/19/2016. It took 15 min before our waiter, Andrew, acknowledged us and that was only because we asked if we had a waiter. We ran out of chips before our queso appetizer showed up. The waiter said he would be right back with some but never brought any. My "medium well" steak was very red and hard to chew. When I complained I couldn't eat it they gave me 50% off the steak. Disappointed. I didn't even eat two bites. Our drinks were never refilled even though we were there for over an hour. We spent a lot of money on horrible food and service. $50. Would like a full refund please so we can try again as normally the food and service is great. read more

A miserable experience. Indifferent, slow service for terrible food. I can't tell if my buffalo wings came from a pigeon or bat. My wife's queso looked and tasted like rejected prison gruel. Our waiter was slow, rude, and proud of it. read more

Picked up a to go order. Literally the worst food we have had in a long time. My pasta was not cooked, they forgot my husbands beans. Just a joke. I called and the manager did refund our money but was so cold on the phone like I was inconveniencing her. We will not be going back to this location ever again. read more

Yes, it's a chain. But I'm primarily reviewing the staff. All of them are fantastic, work hard, and get it right. I've never had to wait on a table, and every once in a while I just eat at the bar, and only when there's a particular bartender working...I think her name is Page. She's funny and very personable, and is sharp as a tack. I don't live in the area, but when I'm there, I do try to stop in to have a meal and a laugh. Chili's is lucky to have Page working for them! read more

Customer service sucks at this place. We were seated and then sat there for 20 min and no one even took are drink order we finally just left. read more

Kimberly was kind, attentative and had that personal touch! It was a first for me at Chilis with my elderly parents. Patience and joy that Kimberly has at serving others will make me be a repeat customer. I must also add the half rack ribs with salad and mini molten that my parents shared was a treasured item you should keep on your menu. read more

I like the atmosphere and service. Of course the food is great, too! Food is always the right temperature, prices are competitive, and the hours of service are convenient for me. read more

It was my birthday when I visited. I decided to go to Chili's. I've been to the Lafayette location once before. I arrived around 3:40 and when I went in there there was no one in the dinner room and two people at the bar. I was greeted quite quickly which seemed like a good start. So the waitress Tara asked what I would like. I started with queso and a dr pepper. She returned 3 minutes later with the queso and drink. As I started to eat I found that the queso dip to be lukewarm. I ordered the honey-chipotle chicken crispers. Before the meal she brought a pop even though I still had half of one, which felt that she was in a rush to get me out. I started to eat my chicken but the entire time I did, Tara never checked see if the food was okay or if I needed anything. After half way threw I was needing more ranch, but she never gave me the opportunity to request it. Once done eating she finally checked up on me once it was time to pay the check. I tried my credit card with the kiosk on the table but after several attempts it never when threw. I told Tara. Instead of just believing me she tried with the kiosk. I felt insulted. Clearly it wasn't my card. I doubt I will visit again. read more

I have been going to this location since it opened and always loved it. Both the management and servers were great and I always felt comfortable and surrounded by friends and people who cared about me and my experience. Recently, however there has been a change in management and all I have seen from these new managers makes me never want to return again. Allen and Tom, the managers who are no longer there obviously cared about their guests. They spent time on the floor talking to customers and making sure everything was okay. Since both have left I couldn't tell you who a manager is since they are NEVER on the floor. I have had amazing & great servers who I have gone in to see on a regular basis because I knew I would get great service only to hear that they have been fired for the most RIDICULOUS REASONS that had nothing to do with their serving ability just because management wanted to get rid of servers who had been there a long time. I do have serving experience and therefore know how to spot a good server and to see how these new managers would dismiss good, hard workers makes me think very little of them. I refuse to support a place that treats their employees this way and since I went in more to see the people than the food it will be a cold day in hell before I step foot in the same room as these new managers. read more