Dined at chili's on Sunday for the first time. There was a 20 minute wait which I didn't mind. Not sure if they allow people to use their outdoor seating but no one sat outside. Ordered a triple dipper with original crispers, honey chipotle crispers and sliders. Chicken quesadilla and Asian zing wings. Typical American bar food. It was really good. I love ranch a lot so i asked for extra and our server was glad to give me extra. Definitely satisfied my hunger. During the meantime when the food was being cooked, there is a tablet your party can use to connect to your phone to play games. Makes time go by faster. Also you can pay for the bill on the tablet without needing to wait for a worker which is convenient. Our server was super nice and sweet! Don't know her name but she has great customer service! read more

See all

We waited 40min after ordering only for our food to come missing an entrée than had to wait an additional 20min for the missing entrée to come while everything sat getting cold. Will not becoming back to this place read more

Chili's - Anyone seen my missing half rack of ribs back there in the kitchen? How embarrassing i would think its a main Entree but maybe its just me - American Near Me - Kapolei, Hawaii

Went for lunch with the whole family ( about 26 people ) the day before Father's Day. Awesome staff and delicious food at an affordable price. We had excellent customer service by Aaliyah- Kaylynn. Very nice, friendly and accommodating. Servers were calm and professional with our large group. Definitely will be back! :) read more

See all

Service was excellent our server was Quinton. Thank you Quinton for giving us excellent service, food came out quick and delicious. Have a blessed one. read more

Good customer service, and we didn't have to wait long for our food after ordering. The waiter was nice and polite. Also, the food was great! I would definitely go there again. read more

Food was good. Good portion and the chicken crispers we had in our triple dipper were crunchy and juicy. Soup was a bit salty for my taste, but my boyfriend enjoyed it. Our waitress was friendly and attentive despite it being a busy night. The glass window and table we were seated at did have a few spots that could have been better cleaned. But we understand with it being busy they may not have been able to clean up as throughly. Not a big deal we just asked for more napkins and had wipes on hand to give everything a quick wipe down. Overall was a good date night treat after working all day. read more

See all

My wife hadn't eaten here since 2010, sadly, it'll be that long, before we try again. I ordered Steak/Chicken fajitas, my wife got a quesadilla salad. Although restaurant wasn't busy, took at least 15 minutes to get our food. They arrived in pieces and mine was shrimp vs steak, so sent it back. While waiting for my redo (no rush?), we examined the salad. It was full of limp, soggy, dark green leafs. My fajitas finally showed up and of course the steak was way overdone. The server bragged about giving me "extra" chicken, which looked liked it was microwaved vs grilled. No spice, no salsa, not worth the money! Server was apologetic, but unable to make things happen or fix correctly. Someone has told them it's ok to be overly friendly, and act like your buddy vs an attentive, respectful waiter. No offer of a discount. Terrible experience. We won't be back. read more

If I could give DOUBLE the stars I would! The food was wonderful along with the drinks, but our server Quinton was fantastic! Wonderful service and very attentive and made the dining experience all the worth while! 10/10 would come again! read more

Chili's - Triple Dipper® Chips & Salsa - American Near Me - Kapolei, Hawaii

It's Mother's day and they are full full but our waitress took our order fast! And our food came out fast. I was not expecting quick service. And we had a super good waitress named Hope. She was so good. read more

My first Chili's experience ever! So I took my medicine before coking here though & so far t'was a pleasant experience. Came here for dinner since it's one of the closest restaurants from our hotel staycation. It's in Kapolei Marketplace so lots of available parking, cha-ching! We were greeted upon entering and it took us 15mins. to finally get seated. FOOD: Mozzarella Marinara - kinda big for me though (lol) but anyway t'was good! It comes with 3pcs. and served piping hot. I only ate one but t'was enough for me to enjoy it. Crispy and toasty in every bite and inside is creamy & the saltiness is just right! The marinara sauce on its side is perfect dipping sauce choice and was seasoned perfectly! Cajun Chicken Pasta - has a good kick on it coz of the cajun. It was creamy and deliciously seasoned. Pasta is cooked just right. Couldn't complain anything tbh, and the spiciness level is manageable for my tummy. Caesar Salad - just okay for me. Not my favorite on that evening. I just don't appreciate salad having cheese on the top. Dressing is on its mediocrity. Service was not that fast and the kitchen was very busy (full house at that time). Ambiance is very Westernized. Typical bar/resto that you can ever have. Love the light though. Shoutout to Weston our friendly and efficient server. It was quite a busy evening and he did a great job attending his customers. He is so patient as well. I can feel that he's tired but he did an extremely well mannered service amongst us! Happy patrons here! Leave the place with contentment. Mahalo for reading & happy juandering fellow yeeps! read more

See all

We came in with 12 people and had a SEAMLESS dinner! This is not what we expected at Chilis. No offense to Chilis, but we expected something small, but nothing went wrong. Food was out in 10 minutes, drinks were always full, and server, Raquel, was amazing! Even the lighting was perfect and the music wasn't toWe had a great time and were out in 1.5 hours. We are definitely coming back and asking for Raquel! read more

Chili's - Molten Lava! - American Near Me - Kapolei, Hawaii

Extremely disappointed. We haven't been to Chili's in years and tonight was a huge fail. We originally planned on going to Gens but ended up here. The wait to be seated wasn't bad. The overall service was okay although an order was missed. The food though was not worth the $200+ that was spent. My oldest who loves meat got the half rack of ribs which she took one bite and was done saying it tastes weird. The chicken strips came out stringy and bland. Corn on the Cob was rubbery. Fried Mozzarella tasted like we ate fried salt dipped in sauce. Egg rolls used to be good but now it was like one of those put in the microwave and serve falling apart.. Unacceptable. My younger children didn't even like their kids meals chicken pasta and pizza but ate it because they were hungry & this was dinner. The only things we enjoyed were the French fries and my lava flow alcoholic beverages. Even the fountain drinks were watered down like their dipping sauces. Never again. read more

Akin gave me a lot of refills and it was so awesome. My food tasted better because he was serving. Good food.

After a movie at the local theatre we dropped by Chilis for dinner. Months back we went there and we're not very pleased with the food. However this time it was much better. Husband ordered the hamburger with mushrooms with fries. He said his burger was very good but the fries were Luke warm. Our waiter came over with a freshly cooked fries for us without us saying anything to him. I had the Black Bean burger and it was surprisingly good and well seasoned. Our server was friendly and prompt with and drinks. read more

Chili's - American Near Me - Kapolei, Hawaii

See all

First time trying the Cajun Pasta with shrimp and added garlic & mushrooms per waitress asking if I wanted to add them in or not. Couldn't taste any garlic and the texture of the penne was disappointing. It was super starchy and a lot of them were clumped together despite there being Alfredo sauce. I don't think I've ever had pasta noodles overcooked like this before from any eatery. I don't know if overcooked is even the right word to use... maybe not enough water when cooking? I love pasta dishes so I've had my share of great and mediocre ones before. This was below mediocre. The penne really ruined it for me. read more

Check in with YELP. Get a free chips and salsa. Food- Quesadilla Explosion salad with shrimp. The salad was not visually appealing. NO EXPLOSION here. The lettuce looked wilted and the toppings, including the little baby shrimp, looked sad. Yes, I ate it. I was hungry! Service- The hostess didn't know how to accommodate our party of 5. One of the waitresses moved some chairs around to make it work and we got seated. There was some confusion with the bill. Basically, the waitress made errors on the separate bills which in the end had us either paying twice or figuring it out amongst ourselves on who owes who. NOT good. Ambiance- sat in the bar area. Basic, clean area with TVs. Will I return? Probably, because it's a convenient meeting spot for the ladies. I WILL NOT be ordering that sad salad again. read more

Don't do take out they'll screw your order up. I asked and paid for ranch dipping sauce. He even asked what size. Did I get it no. Did I pay for it yes. read more

They charge for dressing, they don't honor the free chips salsa, waitress did not give fresh chips or salsa to take home. The food quality has gone down and I still tipped 18%. Never again read more

Food pick up was on time. Had the shrimp fettuccine, sauce was bland and watery, Texas toast wasn't toasted. Would not order this dish. The alcohol drinks are always very good. read more

What can I say? It's Chilis I want my baby back ribs. It's what I expected and it's what I got. Food was good. Service was good. Price was good. It's all good. read more

Chili's - Amazing margarita haven't had one of these in a while, but one is good enough for me - American Near Me - Kapolei, Hawaii

We came on a Tuesday night and got seated immediately. We usually come here for their triple dipper appetizer. Definitely enough of food to be an entree substitute. Our server Quinten was super friendly and took our order. First we showed Quinten the check in coupon to get free salsa and chips. We ordered the usual triple dipper ($18.99) and choose the southwestern egg rolls, big mouth bites and honey chipotle chicken crispers. I ordered the mushroom Swiss burger ($16.99) which is one of my favorite burgers to order here. The salsa and chips came out first. The chips are hot and fresh. The dip is tasty and goes quick. Luckily there is unlimited refills! The burger and the triple dipper came shortly after. The burger was a pretty good size with plenty of mushrooms. The Swiss cheese was freshly melted and stretched after every bite. The egg rolls were so good and went well with the ranch sauce. The chicken crispers already have a name for themselves but yes, they were crispy, juicy and delicious! Overall, a great experience. Good food, ambiance is nice for both the dine in section and the bar section. Service was great and we were taken great care of. read more

See all

Good service, waiter was super nice. Got our food pretty fast and was really good. Every empty in the mornings so good service! read more

Chili's - American Near Me - Kapolei, Hawaii

Staff was not very nice and seemed annoyed with a big party of travelers but yet sat 2 other parties right after us inside but placed us as the only party on the patio. The server was the only good experience, he was friendly, accommodating and did the best he could under the circumstances of going back and forth from patio to inside customers. Will not be back read more

Went to Chili's out in Kapolei with a male companion on a Wednesday night for dinner. We went straight to the bar. Waited a few minutes before the female bartender handed us couple menus to look over. My companion ordered drinks as well as the mozzarella cheese sticks plus chicken wings. One order chicken wings was done buffalo style while the second order wings was done with the honey chipotle glaze. While waiting for the appetizers...we ended playing the trivia game $2.99 unlimited play time. The appetizers finally arrive...the mozzarella cheese was cut thicker than what I pictured (darn it I forgot to take a picture of it) and it was good. I decided to eat the honey chipotle chicken wings and it was finger licking good. Also ordered the chips and salsa which was free with the Yelp check in. I was still hungry so I ordered a half rack of the barbecued baby back ribs. Male companion ordered the half rack dry rub baby back ribs. The sides were cold slaw and French fries. Once the baby back ribs and sides arrived...I had asked the bartender for a plate. I transferred the barbecued baby back ribs to the plate. I started to cut the rib meat and it fell off the bone. The ribs was good but dry and yes I even licked my fingers after eating the ribs. Whatever food that we could not finish...we ended up asking for a box and taking it home. Basically the leftover chips and salsa, the dry rub baby back ribs plus fries, and a couple pieces of buffalo wings. For a Wednesday night Chili's was pretty busy with customers. I noticed a lot of the table booths were filled with customers. The restaurant wasn't as noisy since most of the customers were either enjoying their meals, playing games on the pad provided at the table, or watching the television screen. read more

Chili's - Chicken wings - American Near Me - Kapolei, Hawaii

See all

Haven't been to Chili's for about two years. The Chicken Crisp was good as I remembered, MaiTai good too. It was nice to switch out the mac/cheese for corn on cob. Nice platter of nacho chip and great salsa dip, so easy taste, not too tangy or sweet, perfect actually. My family enjoyed their dishes also. Our server Nahe was so awesome! I love love the Kapolei location!! read more

See all

Very good Chili's. I hate they don't use the rewards anymore, I had a birthday dessert that I couldn't use, but the service was great and the restaurant is very clean. read more

Ok, this is my first yelp review. What can I say... the Manager (Freddy) here is an amazing person! and it shows by how his employees are so upbeat around him. Great Managers = Great Employees = A great experience as well as great service. One person in particular is Stephanie(The Bartendress,) she was humble from the start, attentive throughout the time I was here serving me as well as the tables around the bar and just say'n...ella es hermosa! So all in all it was great experience and I'll definitely be back. read more

The staff was very rude and did not acknowledge us when our party walked in. We stood for 5 minutes waiting to be checked in while three employees talked to each other. One employee even looked at us but turned away and went back into the conversation like we haven't been standing here waiting. We ended up leaving and going elsewhere. Very unprofessional. read more

The food was great, but the service could be better. We were done with our meal before our water was refilled, AND she did not return with xtra napkins that she said she'd bring. This was the 2nd location where service was bad. I'm not sure what is going on, but I was disappointed. read more

Shout out to our server MELANIE for taking good care of us. She was so patient with our daughters, one of which has autism. We need more kind hearted people like her in this world. She deserves a RAISE!!! read more

ABSOLUTELY WONDERFUL, The service the food completely everything'. When being welcomed the doors are opened for you, tables is ready as soon as you step in!!! The manger Freddie his name was, wonderful man deserves a raise honestly. He was a very pleasant man to have a good conversation with, that now days is very hard to come by for sure, My family and I have never felt more welcomed in this island. This restaurant is very accommodating to your needs!!!! My daughter is wheelchair bound and this place is so welcome and non judgmental. Most definitely will be coming back!! We ordered the fajita, triple dipper and the new burgers they came out with. Absolutely to die for. The fries freshly cooked and crisped to perfection. Fajita piping hot and smoky. Burgers and absolutely delicious. read more

Sooo- we usually go to Chilli's if we see one since they closed most of them down in Oregon. We've been to this location before and have had good experiences, which is why we came back tonight. We came in and were promptly seated by the hostess. We sat for almost 15 minutes before the server came to our table. He asked about drinks, but we were ready to order. This may have overwhelmed him for some reason. We ordered 2 appetizers plus our entrées. The chips and queso came quickly- before our drinks. Matter of fact, we finished it before our drinks came. Then our second appetizer came- still no drinks. At this point I got up, went to the hostess and ask her if there was an issue with our server? I could see him the whole time after he took our order. Standing in the kitchen watching the cooks, and waiting for food to appear. The hostess got our drinks, and a manager stopped by and asked if we would like more chips. We said yes and thanked her. But she never came back, and no more chips. Finally our food came. It was hit and miss. The shrimp tacos were OK. The pasta was good, the burger was good. The quesadilla was ok. The nachos were soggy, like wilted floppy new york pizza. The southwest egg rolls were burnt and had a rancid taste. Worst ones I've ever had. Guess what? No one asked. Our server stopped for a second asked how things were, turned and left before we could respond. I had to yell for a drink refill and he waved. I did get it. Let ne say that it seemed that other servers seemed to know what they were doing. We had 2 guys that both seemed as if they had no idea what was going on. Couldn't tell if one was training- because neither seemed to know the first thing about table service. The management didn't seem to care much. The only person who cared about us was the hostess who seated us. Worst experience ever at any Chilli's. read more

Are they paying for these good reviews lol? Cause I've been here 3 times an everytime has been god awful. 3rd times the charm ill officially never come again. Got seated within a few minutes but then proceeded to wait 30 mins before even getting acknowledged or even get water while people who got seated after us got served. Took our orders for food and ofc my order came out wrong, it took so long to fix I just asked for it to go instead cause we were not about to wait longer, and could you guess? It was still wrong half the party had good food though so I'll give yall that. read more

Part of our bucket if theres occasion is to come at Chilis as they were not as busy as the other restaurants yet food still comes out a little longer than expected. Some food was on a warmer side when we got it. Yet, food was tasty although it was a little mess when we had the trio combo coz my daughter received her tray with the ranch all spilled on the tray. read more

Chili's - Appetizer - American Near Me - Kapolei, Hawaii

My order was to go! Normally I would not have any issues but" spending 70 bucks for lunch your expectation is high or al least set to decent standards. My ribs is dry and I asked for the bbq sauce on the side it's smothered and ribs are still dry! Salmon was small and warm only. When they served it it is hot and savory. I watch them closed the lid of my food and packaged it right away then drove to my work only five minutes there is no reason for it to be warm or any unsatisfactory quality. Called them cause I care enough maybe it that they haven't made sure it's a good quality when given to customers. Malik was the manager I spoke to and offered me take of us on next visit. I been to this location for some time now regularly and barely have any issues that can't be fixed. Just disappointed of this particular visit and experience. read more

NEVER USE A DEBIT CARD HERE. After having dinner there and using my card, a few days later that card was used for purchases I didn't make. They make it very obvious that they don't like people dining alone. Service slows to a snail's pace and food is served cold. I'm filling a report to the police and disputing these fraudulent charges. Be VERY CAREFUL!! read more

Long wait times is an understatement. From a 45 min wait time to be seated, to the wait time for the server to approach us, and to the wait time for our food. They seem understaffed and lack the basic customer service. Our server seemed to be doing the bare minimum and it wasn't busy at all...I think I know why there's so many empty booths. And the food was "meh". Hate to be "that" guy complaining but it had to be said. If you're thinking about coming, don't. read more

Chilis Kapolei has been my go to place for quick meals to pick up on my way home from work. For some reason the app has not been available for "pick up" or curbside orders. I stopped in and placed an order at the bar, had a drink while I waited. When I told the bartender that I wanted to pay with a gift certificate he seemed annoyed and said "I'll have to get a manager". A few minutes went by, then a manager came and asked for my gift certificate, I handed him my phone, thanked him for his help, He punched it into the computer and walked away without another word. I always order the party platter chips and salsa, which has historically been $10... it is now $18.99!!!! WTH. I understand that we pay more in HI, but a $9 increase on a $10 item is ridiculous. Add in the fact that the Kapolei store no longer honors their own "rewards" = this customer will find another go to restaurant. Now I completely understand why the bar was empty on Friday afternoon at 4pm. read more

Chili's - Ridiculous price increases. - American Near Me - Kapolei, Hawaii

They got rid of the fried pickles They got rid of the fried pickles They got rid of the fried pickles read more

November 11,2022 - Friday (Veteran's Day) Showed up for dinner around 8ish and when we arrived the wait time was about 30mins when we checked in. But we only waited for 10-mins & then received a text message letting us know our table was ready. We were seated on the bar side area at the main high table top that can seat big parties. Since we're just a party of 3 we just took one side of that table. OUR ORDER: Guacamole w/Salsa & Chips - had a reward for free chips + salsa so we only paid $4 just for the Guac Caesar Salad - side order Trio Platter- Big Mouth Bites x2 & Southwest Egg rolls Mushroom Burger w/Broccoli - since they got rid of their Garlic Aioli sauce it's an "ok" burger. They replaced the sauce with just Mayo Spicy Chicken Sandwich w/curly fries- very saucey just how we like it Blue Lagoon - Blue raspberry w/sprite (located on the keiki menu section Strawberry Lemonade Waters all around in the to-go cups because they ran out of cups since it's being washed. That's how you know how busy they was on this night. Food was good as always. Server was busy taking care of about 5-6 tables as once. She was able to get our order out quickly and we just enjoyed our meal & paid then asked for to-go boxes since we didn't finish our meal. This time we didn't order dessert but I'm sure if we go back we will order the Molten Lava Cake. read more

See all