Apparently it takes over an hour and a half to get a small 2 meal door dash order made and handed off to the driver.

Excellent service, but bummer they discontinued their rewards program! Was looking forward to those chips & salsa. #RewardsProgram #CustomerService #Disappointment #ChipsAndSalsa read more

Triple Dipper Walked in at 4pm hungry and arrived in time for 808 Happy Hour! We ordered the Loaded Cheesy Curly Fries (new menu item), crisp fresh tortilla chips, skillet chili queso, boneless chicken wings, and Southwestern Egg Rolls (2x),. it was a festive feast! All items were $8.08. Used my Chili''s Rewards for a FREE order of chips and salsa too! We left satisfied. I had a Strawberry Lemonade and my friend had a Mango iced Tea. If you go, ask for Nelly - she is the BEST. She is fast, friendly, charming witty and cute! I rarely write reviews but check my pics. I highly recommend this location! read more

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I haven't been here for a while and the menu has changed but I'm ok with that. I like a changing menu, it allows me to try new things. read more

Chili's - Cookie with ice cream. My favorite. - American Near Me - Kapolei, Hawaii

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Food was good, service was amazing. Clean and neat environment. Ordered queso appetizer, super cheesy. Got a smash burger, that was the star of the show. Trio fajita, super flavorful but tortilla tasted a little stale. read more

Chili's - Trio-Fajitas! - American Near Me - Kapolei, Hawaii

Service was very fast and friendly, our server, Cory, was adept at meeting, and anticipating our needs. The food exceeded expectations, and the manager that followed up with us seemed to genuinely care about our experience. Definitely a return experience!! Kids meal pasta Pasta and grilled chicken Chicken fajitas Steak fajitas Lava cake!! Baaaraaah! Was ONO!!! When you like ono grinds and killah service, Right hea!! read more

Chili's - Chilis Greeter Booth - American Near Me - Kapolei, Hawaii

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The host didn't greet us . No smile at the door . Straight face . Didn't ask if my child needed a high chair. All places I have been too asked me. My server was super nice and friendly. Asked for a medium rare sirloin steak but it was grey and it was bleh. read more

Be extra sure to check to-go orders! Had to call in my order because they didn't offer the honey chipotle mozzarella sticks online. Confirmed that's what I ordered and when we arrived the to-go side seemed like an afterthought. All good! Until we got home with my order and it was just regular mozzarella sticks. I got the 6 pc order to share with my family. When I called to let them know I got the wrong thing they just gave me a 3 pc of the mozzarella sticks I originally wanted and extra sauce for the regular mozzarella sticks I got but didn't want. Long story short - check your orders before you leave this location. read more

Love my neighborhood Chili's! Awesome food and some live NFL football every Sunday mornings. Each menu item that we had shared, was nothing short but excellent! BUT NUTTIN CAN BEAT DA SERVICE! Our waiter Quinton is what a five-star server exemplifies! Such a great guys with a super "make you feel like home" feeling. That's our number 1 reason why we go to our neighborhood Chili's! Keep up the Great Work Quinton, Imua! YOU DA MAN read more

No one in the store ! And it's not busy ! Still they can't finish my order in time . What is wrong with the kitchen. ??

The AC has been broken for over 3 months. Making it hot and uncomfortable especially at the bar area. Customers are getting irritated and it seems to affect the employees. How long does it take to get a part for the AC. Really? The owner doesn't care about her business. If there were a Buffalo Wild Wings in Kapolei. Chili's would be closed down by now. Disappointing. I stay away from there. You should too, unless you like to eat in heat. read more

Don't get the To Go Alcohol I paid $12 for a shot of a Long Island Iced Tea to only get. When we asked if they were serious they said the bartenders said that's the most they can serve, but they also sell GALLON MAR-GO-RITAS. How are you gonna sell 6oz of a Gallon Margorita?! That's horrible! read more

Chili's - $12 shot of a Long Island Iced Tea - American Near Me - Kapolei, Hawaii

Decided to go to chili's to have dinner with my other half. We got there at about 9 pm and there was no wait. We were surprised there was no wait on a Friday night but we were complaining. It is always cold in Chili's, I need to remind myself to bring a jacket with me! Our server's name was Andrew. He was super sweet and checked on us often. Thank you Andrew for being amazing! Chili's has great margaritas but I decided to go with the lava flow. It's my favorite drink from Chili's. It's sweet and you can't tell there's liquor in it which makes it pretty dangerous but good. I got the mushroom Swiss burger. It was either the mushroom Swiss or the turkey club sandwich but I told myself "I could make the turkey club at home" so I went with the mushroom Swiss. The burger itself was so juicy when I bit into it my hand kept getting burger juice on it. I wish the onions were cooked a little more because I love my onions soft but the burger itself was good. The fries were cold, wish it was fresher but all in all the meal was super tasty and did not disappoint my hunger. My other half got the trio fajitas. It was a lot of food. The steak was my favorite part. It was cooked really well. I didn't really like the chicken but my other half loved all of it. I would recommend this place to anyone looking for a late night dinner to talk and enjoy great food. read more

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Good food. Great margaritas. Fast and friendly service. Good vibes. Highly recommend. read more

Chili's - Had a craving... - American Near Me - Kapolei, Hawaii

Service here sucks. Always check your bill. They attempted to charge me for two drinks I never ordered. Then they don't honor their own corporate coupons. MANAGER did not even offer an apology for his own workers mistake. JUST A Oh glad you caught it. Smh.... read more

If you seriously hate your job, just quit. There will be someone grateful enough to take your spot.... Opened my take out to smashed burgers and fries that looked like it was just thrown in and possibly shaken up after they closed it, read more

Chili's - Smashed food - American Near Me - Kapolei, Hawaii

I went here for Veterans Day, Kapolei location. The female was server was awesome, fast service for how busy it was. Thank you!

Hmmm it's been awhile since I ate here. I wanted to eat here before they shut down Chili's in all since the Pearlridge has closed down. We tried to claim our free salsa and dip but was told they stop doing that a couple weeks ago. This place wasn't busy at all. Few people was here. We was greeted with by our host. Our waiter was pretty good so far. But was just bummed that they didn't honor our chips and dip. Maybe Bussiness is slow? Not sure? But overall, this place is still good in my book. Currently waiting on our food but I'll update after our whole experience. read more

Even if Chili's is a mainland franchise, they have a lot of Aloha served! We always have the best service, especially with Braddah Quentin! Mr. Aloha himself! The food is always consistent - we started with the bottomless fresh fried tortilla chips and salsa. Had the triple dipper appetizer and ended with a burger and shrimp fajitas. Everything was seasoned and cooked perfectly, and brought out hot to our table. They also make a mean Li-Hing Margarita. Oh so Ono!!! We'll be back! read more

Chili's - Ono Li-Hing Margarita and Chips/Salsa - American Near Me - Kapolei, Hawaii

If it wasn't for a forced gratuity on my bill, and everyone's bill, I would not tip. I haven't gone there for almost 15 years. Don't plan on it even again. They dropped my friends food, broke the plate smash her food was all over the floor...and she had to wait an extra 20 minutes for her food. Actually it came out as everyone in the party was done eating their food. While we were eating it seemed as they were rushing us as they kept asking us do you need a box??!!! Why were you asking me that as you see my daughter taking a bite??? Unfortunately my friend that had to wait was the guest of honor. So we stayed longer to as she ate...guess what...someone else came along as asked if she needed a box?! Heck no! On top of they tried to squeeze us on a tight corner as we have 2 infants so we split the table in half to give the infants and their mother access--- and they tell us that its an access that we can block and suggest we move to the middle of the aisle and have the babies on the outside?! (You had to be there) I questioned, you would rather have the babies block the main aisle of the restaurant?! She could not answer and I continued on my own plan of seating. Were they new to their jobs? New waiter? New server? Did covid erase common knowledge? There were no safety knowledge... -- Backed to the dropped food. The waitress explains to me don't worry I didn't charge the food I dropped -- Really?!!! You think?!!! No pics bc my food was not worth taking pictures. My daughters mac and cheese was good...looked like kraft box, she loved it. And oranges out of a mandarin orange can. Horrible experience. Next time, we will take the extra drive, all of us, go to big city diner. STAY LOCAL. Get ribs at BCD! read more

This review is only for the bar and their staff. Went to a Monday Night Football game at the bar in Hawaii (means Monday afternoon football). Planned to watch the game with some friends, and went to another restaurant / bar first and it was crowded with slow service. Left at half time and took a chance going to Chili's. Best choice we could've made. Arrived at Chili's with a lot of open parking stalls, no time wasted there. They had plenty of seats at the bar, but not empty to the point where you wonder why. Found some good seats and immediately approached by the two waitress. They seemed happy to be at work and were quick to get drinks at our table and even brought water. Sounds crazy, but nowadays it seems like servers think water is worthless since most places don't charge. We ordered bottomless chips and dip and that arrived quickly and tasted fresh. Oh yeah and there are many TVs there so just about every seat can see what's on the screen. I was impressed by our service and will put this location on the top of my list the next time we are looking for a place to watch the game in Kapolei. The restrooms were all functional and up to par. read more

Chili's - Tostada chips & salsa - darn good - American Near Me - Kapolei, Hawaii

We usually love chilis but we found hair in our food twice. We know that it happens, but they should make their kitchen staff wear a hairnet. Also the service is usually okay but last night our server wasn't great. It felt like we were bothering her. I don't think I can bring myself to go back there. read more

Elizabeth was our sever this afternoon- super amazing!! I will always request to get seated in her area! *she introduced herself-which I always like *she brought chips and salsa to the table w additional salsa containers so the three of us aren't fighting over the little salsa dish *she was speedy w my margaritas and even speedier w the drink refills for the non alcoholic bev drinkers on standby *she gave us additional ranch with me having to request it - *she made herself accessible wo being bothersome *she brought us to go boxes wo being asked Bottom line:: she's a professional-I like professionals- attention to details/attentiveness/the ability to anticipate customer needs made this experience a great one!!-! The food was great as always to kudos to the chef!' read more

Chili's - American Near Me - Kapolei, Hawaii

Always gota eat dessert here at chilis. I cant deny a good warm chocolate chip cookie big as my head and topped with non vegan fatty ice cream to just make me prime for a kanak! read more

Chili's - Yupp!! Awesome veteran day this package! Can I get the chicken bacon ranch yes please - American Near Me - Kapolei, Hawaii

This Chili's was pretty good. The service was excellent. The food took a little longer to come out than expected. I always get the deep fried pickles and they never let me down. They are a little salty, So you'll want to order something to contrast it. I tried the Mexican street corn. It was very tasty, but on the smaller side. We also got a burger that was huge and filled with all types of ingredients. There was so many things in it, that it couldn't be eaten all together. read more

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We came in and sat at the bar and I believe Ashley was our bartender/server. She was super helpful and friendly throughout the night. We also loved that the TV's weren't just on sports all night long and there was other shows on that were quite enjoyable. It was actually nice! Husband and I ordered hamburgers and my husbands was cooked to perfection, while mine came out rare (I did ask for medium), and Ashley saw that a mile away and quickly snatched up my plate to have the back make me a new one! She was on top of it! Burger came out great the second time and all was good! Just want to thank Ashley for being so professional and kind. read more

It's ok. Not bad, not great. Service is usually pretty slow or nonexistent. However, best Nashville hot chicken I have found on island.

It's so nice to see restaurants getting back into it after COVID. However having a 1 hour and 30 minute wait was a bit frustrating as they don't allow "call aheads". We had a party of 5 and had to wait in the parking lot until the wait time was up. Service was surprisingly quick for such a long wait time. The food was just average. My boyfriend and I ordered the bacon burger, which was very bland and tasteless (weird right?, anything with bacon should be flavorful) this however was not the case. My sister tried the new chicken and waffles and from the small bite i took that was pretty damn good! My grandma had a salad, and my mom ordered the ribs. My boyfriend and I did have upset stomachs until the next morning after eating the burgers Overall the service was great, the drinks were good and most of us was overall satisfied with the food choices. 4 stars only because the burger gave us indigestion or something. And the lack of seasoning/flavors made it even less worth the upset tummies. read more

Chili's - Bacon Burger* - American Near Me - Kapolei, Hawaii

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The food was great....but I also came to redeem an email from Chili's for a free birthday dessert. I was surprised and disappointed to find out that they do not honor it for a while now. Corporate office needs to stop these "false" advertisement! read more

Come here a lot for either dinner or just drinks and an appetizer after work before heading home. Solid happy hour specials, $2 off tall drafts, margaritas and appetizers! They have the traditional Chili's menu, but the staff here is good and the restaurant is clean. I'll continue to come back. read more

Chili's - American Near Me - Kapolei, Hawaii

Came to eat on a Wednesday night, we had a party of 7. It wasn't too busy but our wait was about 50min after being told 30. Once we were seated at 805, we waited about 10min until the waitress came to give us water or acknowledge us. We were given forks with no napkins after given our appetizers. Found it very weird not to be given napkins without having to ask. The wait for our food was an hour, the service was almost non existent and terrible. It's been awhile since we've eaten out and this was just a reminder of why we don't. We won't be coming back. read more

Ordered pickup via mobile website. When I got there food wasn't ready even tho app said between 805-815 and I got there at 810 so waited additional 10 minutes food was ready I left and returned to the hotel just for all my food to be damn near cold. But whatever we have a microwave , however my kids meals I orders each had fries for the side. YALL why was there 3-5 little fries in each kids meal . In Mililani there was at least like 10+ fries . Why even give me fries if you only gone put THREE in the to go box. Anyway, we ordered a side of Texas cheese fries as a side for our entree and they forgot it for both of us. They did throw in a multi lava cake, but it was a measly scoop of ice cream and the Texas cheese fries wasn't even hot. Just overall a waist of time not to mention, I guess their AC is out so they have a replacement outside at the Chili's pick up door so I had to walk inside and walk all the way around, but that's neither here or there. It was just the fact that that thing was blowing like an industrial fan on me as I'm waiting for my order. read more

I loved my experience everything went well good customer service meals well prepared food was delicious read more

My family and I came to this location last week. For a week day I'd say it was fairly busy. Our server Chanell seemed like she had to take care of 10 tables by herself. Despite that, she was very friendly and attentive! My daughter thoroughly enjoyed her Mac and cheese as well as the chocolate molten lava cake. The food was so good I forgot to take pictures! We have been coming here since they opened and we continue to enjoy everything about it. read more

HORRIBLE EXPERIENCE DON'T COME HERE EVEN THE MANAGER DAVID RUNS AWAY. Came in and it was busy, I get it. Had issues and David said he would comp the desserts while getting odd looks from the 2 girls in the front. There was also a server with a polo shirt that was white with designs, a bald head and a gold chain that walked outside while he was suppose to be working and said "I don't care if people gotta wait". He went outside to say hi while there were 5 separate groups waiting to be seated. They can't get their orders right. The apps took 20 mins and food took 40 mins after that to get to us. Keep in mind one of them was a salad!!! They got our Texas fries wrong and the jalapeños we said we didn't want arrived on the fries. Angel I believe was the server we had and I guess she also forgot how we ordered it. The chicken on the salad wasn't fully cooked and the tomato's on the salad we requested to not be on there were in the salad. Our other entree came out with quesadillas not fully cooked and no street corn. We asked to talk to David and he came to apologize but he said he would bring out my street corn and never did while we waited 5 mins to get our check. I saw him walking around and at this point that's ridiculous!!! I am never coming here again because the food, service, ambiance and apparently skills of everyone here are not at any standard. Servers were talking with each other while tables sit there dirty. DISGUSTING!!! read more

The service is really great. The food is amazing. Great experience all the time. The vibe is always good.

I am sooo happy they reopened today for Dine-IN! ELIZABETH was probably the most sweetest and attentive server I have ever had!!! She was sooo friendly and quick! I gave her a headsup, how I drink a lot (diet coke that is) and she kept me filled the entire day!! She helped tour guide us to a great me! As for me, I thought I knew what I wanted, but it wasnt as I expected it to be! The brisket was good and the chicken! My only suggestion is to probably get the sauce on the side next time, which is what she recommended.. Everything came out in a timely manner and she waa always checking up on us! LOVE HER AND DEFINITELY GOING TO COME BACK AND REQUEST HER!!!!! Right of the bat, we were besties!! Another suggestion would be to get better to-go cups. Another server needed to remake our drink twice to-go. Big cudos to her tho. read more

Chili's - Smoke House combo with Smoked Brisket and Chicken Crispers! - American Near Me - Kapolei, Hawaii

Came for drinks and pupus during happy order. Service was outstanding. Food was mediocre. The September Sunshine Margarita was delicious.

Visiting from Southern California, surprise me somehow the taste here better, especially chicken fajitas. Serve and price are great. Will be back again in 2 years. We Thank you. read more

Chili's - Chili's Hawaii - American Near Me - Kapolei, Hawaii

Haven't been to chili's in over 5 years! Our server Elizabeth was WONDERFUL !!! Food was good! We'll be back. read more

Chili's - Aunty Elizabeth! She's so fun ! - American Near Me - Kapolei, Hawaii

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