I would've loved to give this restaurant a better rating had I tried the food, but we left before we were even seated. My boyfriend and I walked into the restaurant around 12:30pm on a Thursday - peak lunch time. Most of the restaurant was full. There is no sign at the door that says "wait to be seated" or "seat yourself" so we waited. And waited. And waited. We stood by the door for 10 minutes and not a single employee had acknowledged us, despite having made eye contact with every employee we saw. Finally, after standing there for 15 minutes without anyone saying ANYTHING to us, my boyfriend went up to the server that had walked behind the bar to ask if we need to wait to be seated. She very rudely responded with "yes, but there are only like 3 servers here so, we'll get to you when we can." EXTREMELY rude! She could've at least acknowledged us one of the 3 times she had walked by us with a "we'll be right with you" or "we are short staffed so we'll seat you as soon as possible." ANYTHING other than ignoring us! Honestly, this was the first time in probably 3 years that I actually wanted to give Chili's a shot and eat there, since we never do. And now I have no desire to go back. Train your staff to be more friendly. read more

Got a burger at lunchtime and holy crap, it was bad! I think we've all overcooked a frozen burger patty at home, right? It gets really dried out and flavorless? That's exactly what I just got from Chili's today. In a time where every restaurant has upped their burger game, from IHOB, to Gold Star Chili's nearly-craft level burgers, Chili's has somehow managed to serve a burger that would be an embarrassment even for hospital food. read more

Chili's - The outer edge has dry and very chewy, almost rubbery. I wouldn't be surprised if it were microwaved. - American Near Me - Florence, Kentucky

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This was a joke coming here. First off we had to wait about 30 minutes to be seated in a nearly empty restaurant. Food was awesome however, the service was terrible. The server would roll her eyes at us and gave off the feeling that we were too much trouble. We all ordered appetizers for our lunch. We ordered them exactly as they come no special requests. After about a half hour after ordering the manager and the server approached our table and stated that our order didn't get to kitchen and apologized for the problem and offered free desserts. We told them that was fine and that we understand things happen. So after another half an hour we finally get our food. After our meal we told asked our server about our free desserts. She definitely was not happy rolled her eyes was again left and brought us a dessert menu and said now what desserts do you want? Then the manager came to the table and said he meant only 1dessert for all of us to share. I kid you not that's what he said 1 dessert for 4 people to share during Covid. Just f'n wow! We then declined the dessert and asked for our check. The he said well what about a cookie? By this time I'm no longer in a friendly mood I said how about just giving us our bill. The server was rude the manager was ridiculous and the restaurant was filthy. I posted a picture of the years worth of grime read more

Chili's - American Near Me - Florence, Kentucky

Placed a to-go order, realized they forgot an item from my order when I got home. Called to speak to a Manager and he was very rude and unapologetic. He told Me to contact guest relations to resolve my issue. Did not offer to issue me a refund or any other form of compensation. Their To-Go/curbside process is a total disaster. I recommend staying away. read more

I had lunch with my daughter Sunday and from the start it was horrible. Wait was 38 minutes. When it said my turn we went to hostess she said I didn't text u go back to ur car. Very rude. Our waitress was nice but food was not good quality. We didn't even make it out of Meijer parking lot and I could not stop throwing up. My favorite place is now off my restaurant eating places. Never again will I visit. read more

The service here is terrible. We waited 15 minutes before going back to the hostess stand and asking her to find our server. It took another 10 minutes to get our drinks and it went downhill from there. The food didn't event rise to the level of average. Some Velveeta with weird meet nuggets called queso was disgusting amd unappealing. What wasnt cold was soggy and unimpressive. The only good thing were their chicken 'crispers' that we ended up sharing because the rest of our food was so gross. After telling our waitress of our bad experience the said "hopefully we do better next time" and walked away. They don't even care if you come back. read more

Most Chili's restaurants are the same. Over priced food, but usually pretty good. Not being a meat eater, I go with a sort of Mediterranean chicken salad. Their food is okay, but highly overpriced. Their low grade is because of the horrible service. You will have to wait at least 15 minutes before anyone seats you, and another 15 before a server enters your section, and that's when it's not busy. The worst in service. Twice I entered. First time, I understood it being slow because there was half a crowd there. Second time, I was the only one in my section, and there weren't more than six customers in the entire building, while over a dozen workers were walking around. Yet no one was waiting any tables. Not having ordered, I just got up and left after five minutes, with not so much as a glass of water yet to the table. Horrible atmosphere. Unfriendly. Just a place where management wants to make sure no customer has any fun or enjoyment. Pretty insane, yes. read more

I seem to attract servers who need more training. That being said, we went this past weekend with another couple and surprisingly on a Saturday night, were seated right away. The restaurant was pretty full, but there were a handful of tables open. It took our server about 10 minutes to come get our drink order, but in all honesty, it was fine because that gave us time to look over the menu and order all at once. Our orders were placed and my husband got the one and only refill of the night (prior to the food even arriving). The rest of us went without a drink about halfway through our meal. Our server was too busy swinging his hips and singing to Beyonce to really care about us (this is in fact what he was doing, not me being a jerk). After we flagged him down several times for refills (which never came) and additional tortilla shells for the fajitas (which were brought after we flagged down another server), we finally asked for our checks. OOOH boy. This is where I really lost it and decided NEVER to go back. Josh and I ordered off of the 2 for $20 menu. Neither of us substituted (it is clearly stated you are charged for substitutions) so when our bill arrived and was closer to $35 than the $25 we had figured, I examined it. Sure enough - the appetizer and two entrees that were on the 2 for $20 menu were starred, but not reduced to that price. 20 minutes later when we finally saw our server again, I pointed it out and we got a hand flip and he said "oh yeah, I know - I'll ring it in when I get your payment." Nope - sorry buddy - I want a receipt with the correct total on it. So he brought us a corrected receipt (and a heavy sigh) and then took our payment. Never apologized - never asked if we wanted boxes (again, had to flag down another server). Never checked on us throughout the meal. Needless to say, his tip was not my most generous and I will not be returning. I did check with other friends who have been to Chili's and they all had the same issue with the 2 for $20 check. Is this Chili's way of trying to overcharge? I'll let you be the judge. read more

Newly opened and much anticipated. As we arrived we were seated quickly much to our surprise. It was busy but not packed so we really couldnt understand why it took so long for our waitress to bring our drinks. However when the foor arrived it was piping hot and really good. I had the avacado burger and fries and the burger was fresh as was the avacado. I will defnitely be going again to try the margaritas. read more

I love chili's they have the best burgers ( black bean that is) and I really really love their nachos!! They give you a really big pile of them ( which is a plus for me) and if you happen to not finish them all they even give you a bag to take them home which is another plus for me because honestly who likes wasting food?? Another cool feature?? They have tablets to play games and you can also pay your check!! The staff is so friendly so I'll definitely be going back!! Chili's it's amazing! read more

Chili's - They have tablets to play with - American Near Me - Florence, Kentucky

When this restaurant opened I was really excited to try it, but ended up being disappointed. They give you very large portions, and they're reasonably priced.... but compared to real mexican restaurants the food is bland. There's a lot of it, but all of the mexican flavor is gone! My husband and I got the 2 for 20 meal deal. For our apetizer we got guacomole and salsa. The salsa was good, but the guacomole was pretty much tasteless. It didn't taste like guacomole at all, and it was way too chunky. I ordered the chicken fajita, it was okay... but the chicken tasted charred. My husband ordered the chicken bacon ranch quesadilla. I think that was pretty good, however the rice that it came with was tasteless as well. Overall, if you've never been to a mexican restaurant you might really like this place, if you have though, I wouldn't recommend it, it just seems below par. read more

Service was good, even when they were extremely busy.. I just wasn't impressed by the food. I ordered the sirloin and it was just a really low quality meat. If I come back, I'll probably stick to an appetizer as my meal. Aside from that, the noise level was through the roof. Every single table had at least one small child. I feel bad for the servers. read more

Is the intent of the 50% capacity during Covid (7/2021) to make it easier for the restaurant to function or to spread people out more to lessen Covid transmission? To close down the entire right side of the restaurant and then fill every single table on the left (bar) side of the restaurant is totally asanine! The food was decent, our server was good but the hostess was terrible. She seemed confused and disoriented the entire time. I love the Chilis in Huntington, WV, but I will not be back to this one. Go to the Chick Fil A next door and save yourself some trouble and a little money. read more

My mom and me went out to eat dinner tonight here and our food came out my food was hot or at least warm. And my mother's asparagus was dead cold and her steak and mushrooms were hot. Also the first time we got our drinks they were warm and then they refilled them and there was actual ice in it. read more

Walked in to eat and was told there would be a 45 minute wait. There was less than 5 tables taken. There was no one in front of us. The parking lot was basically empty. I mean if you don't want business just put a sign on the door! read more

Our service was very good. I accidentally spilled tea on me & our waitress brought more napkins to help me clean up mess. While I thought the food was very goid, my husband was not impressed. He got steamed broccoli & asked for extra butter . The butter would not melt on the broccoli. He was also not impresses by the mash potatos, but he doesn't like melted cheese either. I tasted his potatoes & thought they were very good. read more

Waitress was good. We paid our bill then someone came over to check on us and asked if we needed anything and my friend ordered another drink after only having ONE. Manager I'm assuming came over and started questioning my friend on how many drinks he had after waiting 30 minutes for this drink and we already paid too. She can see how many drinks were bought on the check. I'm a server and know 3 drinks per hour is the limit. He had one and we were there for 2 hours. There was no reason for her to intergate my friend. When you she couldve asked the waitress and checked the bill. read more

Ate there today for Mothers Day, and let's just say I had two bites of my food. I ordered a Medium rare steak with a side of mashed potatoes. My first steak that came out wasn't even red/pink in the middle. The whole steak was brown, but not cooked brown, it looked like it had been sitting out for a long period of time and then they cooked it, so at no point would it have been red/pink. After I took one bite I could tell something was wrong, it tasted really weird and so I had them cook another "fresh" steak. They bring it out and it looked the exact same. I took a picture of it and then she walked away and gotten her manager. The manager came back and said so I heard something is wrong with the Serivce? I was not trying to be rude, or make this an issue but the manager just came out acting super rude. She said "I looked at the steak it looks fine, how do you want it cooked? Is it not being cooked right?" I said I want it cooked medium rare which means pink/ red in the middle, when you look at that steak it is not pink or red the entire thing is brown, even where it isn't fully cooked. She then tried to argue and then act like okay well do you want something else on the menu? I said no I don't want anything, so she took it off the bill. I will not be eating there, nor would I recommend anyone eat a steak from there. read more

Chili's - This steak had to of been sitting out, completely disgusted they would serve this. They don't advertise this as "medium rare" - American Near Me - Florence, Kentucky

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I had the worst experience here. Let me say the chips and salsa are the best I've ever had anywhere. But the service was awful, our orders came out wrong and the food itself was lacking. Not a good experience at all. read more

Haven't been to Chili's in quite awhile, so we decided to give it a try. We ordered the Beed nachos and they were pretty good. Plenty of meat, cheese and beans. Hubs ordered the bacon burger. Was ok, cooked like he asked. Nothing special. I had the sirloin. Yuck!! It was a tougher cut and the butter on top just made it greasy tasting. I had the street corn and loaded potatoes. They were both ok. Our food came out room temp, not hot not cold and that was disappointing. We we're never checked on during dinner to see if we needed anything or refills. I might go back for an app, but not for dinner. read more

Don't get the queso burger! The queso tastes like a plain white sauce! Where's the Cheese?

This was the 1st time I'd been to Chili's. My husband and I were actually pretty impressed. We had 2 waitresses while there, Sue and Megan. Both were super friendly and went out of their way to make sure we were satisfied. We got the dinner for 2. It was a pretty good deal. An appetizer and 2 meals for $22. For our appetizer, we got the 1/2 order of Texas cheese fries. They were really good and definitely enough for 2 people. But, it didn't come with enough jalapenos for our taste. We also ordered 2 side salads extra. They were pretty big. The ranch and blue cheese were both really tasty. For my entree, I chose the Cajun chicken pasta. It was quite large. The noodles were covered in a super creamy sauce with big pieces of chicken, served with garlic bread. It was awesome! My husband chose the bacon burger. It was cooked perfectly and was so flavorful and juicy. As his side, he ordered the Mexican street corn. It was unbelievably good. The flavors were on point. I'll definitely be visiting again. read more

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Unfortunately their food didn't size up to their quality of service. The service was outstanding! Alicia was prompt to fulfill any needs we had, and did so quickly and with kindness. The restaurant was clean and cutely designed on the inside with a mix of booths, tables, and high tops at the bar. Unfortunately the food wasn't as great. We started with a pick 3 appetizer and we were unpleasantly surprised when it arrived. Their presentation needs some serious help, the appetizer looked sad. And the taste matched how pathetic it looked. The southwest egg rolls were mushy, the fries pickles soggy, and the chicken was just ok. For our main meals my husband's burger was overcooked and dried out, even though he asked for a pink center. I tasted it and it honestly taste like a fast food burger. My chipotle chicken and waffles was pretty yummy, and the portion was huge, but wasn't enough to save our experience here, and I can't say we'll be back. We hit a $50 check on 1 appetizer and 2 entrees, which for the quality we found to be over priced. read more

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I got food poisoning form the smokehouse combo. I was in town for a business trip and this ruined my plans. I will never eat at a Chillies again. Sad, because I like the ribs. read more

I would have liked to give them zero stars. But can't do that. We are very understanding people. But we waited 35 minutes for a table to get in and sit for 25 minutes for no one to ever come wait on us. We watched families get seated and then a server immediately arrive. We just left. Told the host -who could not hear me bc he had ear buds in --that we were leaving. He seemed rather confused, took his ear but out and said really?? read more

I went to this Chili's at the suggestion of my fiance and her best friend. We were seated quickly and served drinks immediately. The beer that I asked for was flat. I brought it to the attention of a waitress that had nothing to do with our section because the waitress we were given was too young to serve alcohol. Ok, no big deal, I just wanted a replacement beer. I was told by the waitress that could serve alcohol that, "It's just how this beer is and it will be that way until someone changes the kegs." Fine. I took a substitute beer and forgot all about it. Our meals were delivered one at a time with about fifteen minutes separating each entree being placed on the table. I didn't get my burger until the rest of the party was almost done with their meal. After the entrees were served a third waitress dropped our appetizer on the table and immediately went back to the kitchen. The worst part of this whole ordeal was when my fiance mentioned to the waitress that her drink had not been refilled once since we sat down. The waitress' response was, "Did you ask for a refill?". The food was good, but the service was absolutely unacceptable. read more

"Hi, welcome to Chili's!" This famous saying from the now defunct app, Vine, raised my expectations high for this popular Tex-Mex chain. For context, me and a few of my buddies came in on a quiet Wednesday night and were immediately seated. With that out of the way, service was excellent and our server accommodated to my one friend's handicap needs (he had had hip surgery) by placing us close to the entrance for easier in-n-out access. Besides that, she helped facilitate our orders considering we all took advantage of the "$25 Meal for 2" and were a pretty rowdy bunch. I'm annoyed with my friend group after even 2 minutes of bickering so props to her for being patient with us. Bottomless Chips and Salsa=superb. Rack of ribs=exceptional. Cajun Pasta=amazing. Cookie Skillet=someone hand me a thesaurus. All in all, Chili's is one of the top when it comes to traditional family chain restaurants due to their service, food, ambience, and overall good time with friends that I haven't been able to find from a chain restaurant in a while. #ripvine read more

I don't know why we keep going to Chili's. The food is always good but the service is always slow. We can't be the only people that get terrible service here. I stress that it doesn't seem to matter which Chili's in any state, the service is always poor. However, the food today was not the best. read more

This was our first time trying Chili's and this is the first restaurant review that I have written...Yes, it was SO good that I was compelled to tell others about it! Our server was Gerrick, and I think he was psychic...lol...Every time we needed a drink, napkins, ANYTHING, we looked up and there he was...My honey had the large burger (I forgot what it was called) that was on the 2 for $20 menu, and he loved it...I didn't really know what to get so Gerrick recommended the shrimp, and it was AMAZING...The shrimp was HUGE and the breading was light and crispy...I couldn't even finish my entire dinner!...The boys also ordered a 2 for $20, one had the fajitas, the other had chicken club quesadillas...Our 5 year-old had a good-sized cheeseburger from the kids' menu. Everyone was happy and stuffed when I said, "We are going to need some boxes", then I turned my head and Gerrick was standing right beside me!...We had a terrific evening and we are looking forward to going back :). read more

I love Chili's' table-side made fresh guacamole!! I usually sit in the bar area to be waited on by Danielle. She is so personable and funny. She always gets my order right (and I am a picky eater ) and she makes the experience fun. I have never had a bad time here !! read more

Yet again another restaurant cutting portion sizes down to a joke of a meal......will no go back that was a 12.00 lunch for about a few bucks worth of food.....yep.....no more here.....the sad thing is...... You guys are wanting tips given to your waiters and its hard to look them in the eyes when they sit the food in front of you.......you've succumb to the greedy game......hence you'll lose the customer......thank God Chic fil A is next door read more

If you want loud volume of football games, this is the place for you on a Sun afternoon. 1:15 P my group & I can barely hear each other because ofbth e volume! I asked the mgr if they always play football games w/ this loud vol on Sun afternoon, without even looking up from the table he was cleaning, he said yes. I said oh so like B'dubs? He said yeah & walked away. Rude. Service was slow to begin w/plus we were overcharged for a soda but by that time I had such a headache I just let it go. We will never go here again. read more

Horrible service! The place was nearly empty, took forever to get the appetizers and food. You could tell that it had been sitting in the window under the heat lamps both times. Will not be going back! read more

Good service, and a reasonable price. A bowl of soup for me, black bean burger for the Mrs', a buffalo chicken sandwich for my girl. I like the fries. Chillis is always a good standby dinner. read more

Typical chain restaurant atmosphere, good food. I really like their 2 for $20 menu. Share an appetizer and two entrées - can't beat that deal. read more

I know, I know it is a chain, but it was great! We went for lunch the food was great, the atmosphere was good, and the service was excellent! I had visited the one in Milwaukee probably about 7 years ago and had forgot how good the food is. I got the crispy chicken crispers with a side of hot and they were delicious! I would definately recommend getting the chips and salsa, the chips were fresh and hot! YUMMY!!! I will definately be going for a second visit! read more

Food was ok but nothing special. Place is clean and the atmosphere is pleasant. Service is average.

All of our food tasted fresh and delicious! The chips and salsa and fajitas were all very good! Fast, friendly service! The restaurant was clean and well lit. read more

The service was terrible. The waitress checked on us 3 times. To take our order, bring our food, and bring our check. The food was over salted and ruined the taste for me. Most likely will not return. read more

Good service! Had the 2 for $20 deal. 1/2 order of Texas Cheese Fries (very good) and the wife had chicken fajitas while I enjoyed the 1/2 rack dry Memphis rub ribs (use the sauce served on the side). Loved paying from the kiosk on the table. All very good! read more