i went to this chilis expecting the normal but i got the best experience/service of my life. my waitress was absolutely amazing. her name is bri. the food was overwhelmingly delicious, i got the double big smasher burger. read more

Noise level, no onion rings, different soups, service is usually good, fast, and friendly

Wait time: 10 minutes in a busy Saturday night. Atmosphere: there were not very many options for tables and we were actually sat right by the door. Every time the door opened an Arctic blast hit us. Service: service was good for as busy as it was our server, kept on top of everything Food: food was good. I ordered the queso. Price: price was decent Cleanliness: 7/10 read more

Chili's - American Near Me - Florence, Kentucky

How many reviews have I written for this place? Literally whenever we're just kind of around and just want some good food and to really treat ourselves, we just seem to end up here. It's mostly because of the Triple Dipper appetizer of course. I think this is the one that reached all the social medias. I always get it with the Southwest egg rolls, the Nashville hot mozzarella cheese bricks, and the tasty sliders. It's pretty much just become my main entree since it's a lot of food. So so delicious! Tori was our waitress tonight and she was excellent. Everything else here has just really improved over the years. Their burgers are good and everything I've always had is just been great. Definitely a big improvement from 20 years ago! Ambiance is typical but service has always been friendly and quick. Not much else to say except this is one of our main go-to's! We're a couple of guys who live in the city but we're more than willing to drive out to the burbs for Chili's. read more

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Service was good. Food was OK. Better service this time than last time I was there. Would I recommend it to somebody else maybe not

The chips and soup came quickly. The cheese sticks and main course took way too long. They weren't serving salad as an appetizer because of the current scare but they didn't offer an alternative. read more

HI, WELCOME TO CHILI'S Yummy food and strong drinks make for a fun evening. I love the vibes and the staff. We had a great time and I'm eager to return! read more

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We were about to head to Chil-fil-A and stumbled upon this Chili when supercharging our Tesla and was extremely glad we did. The restaurant is conveniently located in the shopping plaza about 5 minutes walking distance from the Tesla superchargers, which is right across from the restaurant near Meijer grocery. The restaurant is quite busy at a Tuesday afternoon and ambience is lively and classy at the same time. The waitress recommended the 3 For Me on the menu that gave us the best bang for the buck. We had the Sirloin steak w/ broccoli plus baked cookie w/ icecream; also the Original Fajita Trio w/ steak, chicken and shrimp as another order. The food was amazingly well seasoned and savory. Though it amount was too much and we had to bring some on the road, we definitely ate way more than we should because of how good delicious they were. We highly recommend Kailey, our waitress, for her exceptional service. She was not only warm and efficient but also offered thoughtful suggestions that gave us more food for a lower cost. Additionally, she went out of her way to help us honor my military service, which we truly appreciated. Kailey is clearly a seasoned and professional member of the Chili's team. Great experience here. If we're ever doing another cross-country tour for TDY or PCS, we are definitely stopping by here again. Keep up the great work Kailey and Chili Florence Kentucky! read more

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It had been forever since I had been in a Chili's. My food was good. I mean name a better trio than southwest egg rolls, big mouth bites and chicken crispers. The food came out quickly and hot during a lunch rush. And of course as a self proclaimed Diet Coke queen, it was nice and crispy! My server was amazing and I hate I can't remember her name! She was fantastic and just the right amount of personable. If the manager reads this I think I was at Table 32 during lunch rush. It was crowded and loud, but that doesn't bother me. Especially when the service remains top notch! Hopefully there won't be as long between visits!! read more

Chili's - Triple Dipper - Big Mouth Bites, Southwestern Eggrolls, Honey-Chipotle Chicken Crispers - American Near Me - Florence, Kentucky

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We have not been here since 2017. The food and service had really gone down hill back then, but heard it was really good now, so we gave it a try! We were pleasantly surprised! The food was delicious and the service was top notch. It was busy, so we sat at the bar and Maddy took care of us. She was awesome! Very attentive, always checking on us, and fun to talk to. College football games were on and it was a fun atmosphere. I ordered the steak fajitas, my husband ordered the steak and broccoli, and our friend ordered the surf and turf with steak, shrimp and loaded mashed potatoes. All three were excellent! We will definitely be back! Kiddos to the management for stepping up their game there. It's nice to have another great place to dine in Florence. read more

Chili's - The Steak Fajitas were excellent! - American Near Me - Florence, Kentucky

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Love this place! An American staple. A place of joy and honey chipotle (which, should it ever be discontinued, god forbid, would be a great travesty). Love chilis! read more

Chili's - Triple Dipper, Crispy Chicken Crispers Combo, Alex's Santa Fe Burger, Texas Cheese Fries - American Near Me - Florence, Kentucky

Never have I ever been to chili's before. I remember their baby back ribs commercial back in the early 90's and 2000's. Fast forward to 2025 and the viral instagram posts has gotten me to try it for the first time. I got the 10.99, 3 for me deal. I got the Smashburger, fries, chili's soup and diet coke. The portions were great for the price. The fries were well seasoned, and the chili soup portion was a bit small, but very savory, meaty, and well seasoned. the burger itself while not as flavorful as shake shack's, was a fresh patty with good thickness and crisp. The bun was also fluffy and light. The service was very attentive and the place was reasonably clean. Definitely better than the applebee's and outbacks and I'll be returning for to try other items on the 3 for me menu. read more

Chili's - smashburger + fries, 3 for me portion - American Near Me - Florence, Kentucky

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Ordered: 3 for me; $14.99 meal with strawberry lemonade, chicken enchilada soup and chicken and bacon quesadilla. This was my first time at Chili's and I was pleasantly surprised. The 3 for me meal is a great deal with a drink, appetizer and entree for either $10.99, 14.99 or $16.99 depending on your choice on entree. The strawberry lemonade was great, it didn't taste artificial and even had a subtle taste of crushed freeze dried strawberries. The cup chicken enchilada soup was warm and well seasoned. The chicken bacon quesadillas portion was very generous- 9 pieces with sour cream, queso, lettuce and salsa on the side. Initially, the bacon was very overpowering but overall it was a well done crispy quesadilla. The service was great, our server was fast and attentive. The restaurant and bathrooms were generally clean. read more

Chili's - Chicken Bacon Ranch Quesadillas - American Near Me - Florence, Kentucky

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It's true chilis had had a major turn around. The place was packed! But that's ok because they have staff to take care of you!! And the staff we encountered were great and friendly! And the food was good! Got the chips and cheese and a burger and fries. Both very good!! Also the store was clean and everything looked good!! read more

Chili's - Oldtimer w/Cheese cut in half. We split it! - American Near Me - Florence, Kentucky

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We come here often and love the food, service and atmosphere. We get great value for our money with the 3 for Me deals. read more

Chili's - American Near Me - Florence, Kentucky

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The service was good and everything on their menu I Will be back there soon Never been disappointed.

Very yummy yummy yummy yummy yummy yummy yummy Love the honey chipotle cheese sticks very yummy read more

Brought my food to go last two weeks ago and two days after I was eating them. I went to take a bite and there was a piece of glass in my food. I left a comment on the customer service page and no one got back to me. read more

Chili's - This is the piece of glass and you can still see the food like colored it and was in the crevices of the glass - American Near Me - Florence, Kentucky

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Everything was great! Food came out in a timely manner and the drinks were amazing! We had a great server as well no issues with any meals.

i ordered a lunch special soup and chicken tenders with fries? soup barely warm. yuck chicken tenders dripping of oil. sickening fire the cook i tried fuve years again. tried again they suck. read more

we came in today after church around 25 people to celebrate a friend from church's birthday we had the absolutely the best waitress we ever had she was best we didnt get her name we just kept calling her sweetheart ad thats just what she was we arrived around 3:30 we we left seound 5:30-6:00 she deservers a award thank you so much read more

I just love it so much the mozz sticks are to die for and the cups are so cool the burgers are also really good

Just celebrated two birthdays this past weekend at this Chili's location. We walked in and told the hostess we needed a table for 8. We had to wait about 20 minutes, which was fine while we waited on everyone to arrive. We got a text that our table was ready and was seated right away. Our waitress was great (I didn't catch her name), she provided quality customer service and checked on us on multiple occasions to make sure we had everything we needed. That alone was worth five stars. I got the chicken crispers with fries and mac n cheese with ranch, spicy ranch, and honey mustard. The meal was good for what it was. The spicy ranch was really good and my favorite out of all the sauces I received. Similar to Applebee's, you'll find a lot of traditional "American" style choices. It's just your typical, average chain restaurant. I find myself here when other places are busy or if I'm looking for a quick meal. Nothing ever draws me here specifically as it's nothing special. But the past couple of times I've been in the last year, I've had good food and good service, so that's a win! Definitely check it out if this is your type of cuisine. read more

We went on Valentine's Day and were expecting it to be a long wait for food and drinks. Boy, were we surprised when both came out within minutes. The drinks were phenomenal. The food was fresh and cooked to order. For it being such a busy "holiday" they absolutely crushed it. I wish I would've gotten our server's name. She did a wonderful job to make sure her whole section was taken care of. read more

Service is amazing!! Food is always fast and delicious and the staff are super friendly

Happy Valentine's Day! Great food, triple dipper, great service from TJ! Fast and friendly as always!

Big fan of chilis. Did have to ask 3 times for a high chair but they were short staffed so we will give them a pass

I got the $10.99 lunch special QP cheese burger cooked to perfection, fries ice tea and chips & salsa. Te service here can be slow but to me worth the wait. The ONE COMPLAINT with this place is onions. Yes, onions. I like sliced onions on my burger but they no longer allow you to order a slice of onion you can only get diced onions. Tried it but having diced onions on the burgers is messy. Diced onions fall off the burgers not a good idea and odd that even upon request to get a slice of onion on the burger, they say no. That's the ONLY complaint with this place. read more

This was my first time ever having Chili's the food was literally the best food I've ever had in my 22 years of living literally!! Every bite was delicious and the flavor and crunch leaves absolutely speechless!! I will be ordering again!! HIGHLY RECOMMEND!!! read more

Chili's - Big Mouth Bites Honey-Chipotle Mozzarella alcohol Beverages Triple Dipper - American Near Me - Florence, Kentucky

Everything hot and it arrived quickly. Waitress was great! Wait time was accurate. Lots of celebrations and singing. read more

Chili's - Watermelon Marg - American Near Me - Florence, Kentucky

Ugh furniture shopping on a Saturday brought us here as the kids were dying of starvation. I have been to a Chili's in years and it was at an airport. I have to start out with the best thing first and work my way down from there. Service.Even though somewhat slow, waiter was great. He was busy but I could tell he was working hard and trying to to a good job. I commend that. The food was good because we were starving. Nothing exciting, but did the job. Now is where I really draw the line. Beer. Lukewarm. How can this be acceptable. I started with an ultra then to a Bud Light thinking it would be improved, but it wasn't. If we return to Chili's it would simply be because everything else was closed or too crowded. read more

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Mother's Day Nightmare at Chili's - Florence, KY If I could give zero stars, I would. My family and I had a truly awful experience at this Chili's on Mother's Day, and I wouldn't recommend it to anyone. We arrived to a 45-minute wait, which we expected. What we didn't expect was someone vomiting on the floor near the entrance and it stayed there, unaddressed, for quite some time. We actually left to wait elsewhere and hoped it would be cleaned by the time we came back. It was, but that shouldn't have happened in the first place. Once we were seated, service was painfully slow. It took a long time for anyone to take our drink order, and even longer for someone to take our food order. Then, our server accidentally deleted the entire order and had to start from scratch... for our party of six. Our food came out surprisingly fast, but the presentation was sloppy, several orders were incorrect, and we had no salt or pepper at the table. It took 20 minutes to get any after asking. Drinks went unrefilled the entire meal, and at one point the server brought only one glass of water despite all of our cups being empty. One person in our party couldn't eat their food, it was that unappetizing. No one ever came by to check on us or ask how things were, so we couldn't even ask for a replacement. The checkout process was a mess. We asked to split the check between two parties (three people each), but were first brought checks for the wrong table. Then, when the correct bills came, they still had errors and included charges for items we didn't order. The server didn't know how to fix them. I had to ask several times for a to-go box, and I never got my change back after paying in cash. I guess she assumed that was her tip? This was supposed to be a special Mother's Day meal, and instead, it was a disaster. I won't be returning to this location, or any Chili's and I'll be warning others to stay far away. read more

Chilis nationwide got rid of their skillet queso which was always the best part. Part of my childhoods gone :(

We were so excited to see a Chili's! It was the first place we've been out to eat on our vacation. We are from Pittsburgh and the closest one to where we live is about 45 minutes away. We came in about 12:30 on a Friday. And it was dead. And took ten minutes to be seated. Thankfully a second person came to see us and he sat us. It was a little awkward as there were 8 of us but we were given a table for 12. But we made it work. Our skillet queso seemed runny. I've had it most times I've been and it wasn't the same. Hardly any meat in it as well. We asked for lemons and never got them. I asked for no cucumbers on my salad .. had cucumbers. And I received the wrong salad dressing. Just not impressed. I don't expect everything to be perfect but it added up quickly. We also asked for adult waters for our biggest kids and still got kids waters. Our server was very friendly. But really seemed like the only one working. He had 3-4 tables and sat everyone that came in. Maybe it was too much to handle? Food was fine. Just not the excellence we usually have with chili's. read more

Chili's - salsa and chips - American Near Me - Florence, Kentucky

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Nice atmosphere . It sets a good feel of relaxation. Fajita Trio was wonderful. Chicken was very good and jucie. Steak was tender and medium. Shrimp was a good thing for the platter. Overall it was a great meal. Service was a little slow. No biggie but it cut into her tip. read more

Chili's - American Near Me - Florence, Kentucky

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The food was hot and good the drinks were delicious too. The service was okay because the bartender was our server.

Service was absolutely horrible, can't even tell you what our witness's name was because that's how little she checked on us. Never got the guacamole that I ordered when we ordered drinks. She then begged us to take the review at the end of the tablet payment. Won't be back to this location, had an unpleasant the last time we were here as well. read more

Worst management experience ever!!! The manager Bill has no idea how to run a restaurant, let alone a business. I was very disappointed in my experience and wish they had better management. Very sad. read more

it was so good. Everything was fresh and I had big cheese pulled on my mozzarella stick sticks.

I have gone online to join the waitlist now for the 4th time in 4 weeks and each time it says that there is no wait; After renting the restaurant and checking with the host I'm told the wait is over 30 minutes read more