I called to tell them i was there for my curbside order and they told me they would bring it right out. 30 Min later I call back to make sure they didn't forget about me and Brittany says "Oh no we didn't forget, your food has been sitting right here." How ridiculous, now my food is cold. read more

The service was horrible. We waited over 20 mins for drinks and then when we finished our drinks we never even got asked if we wanted refills. Our food was overcooked and they forgot our dessert. The waitress pretty much just refused to come to our table. Horrible experience and we won't be going back. Not worth it!!! read more

Sam was the best! She's so nice when I come in and she's always giving amazing service too! Love my bestie

I'm not sure, I love Chili's I do but these past few months this location has been going a bit downhill. The last 4 times I've been there my food was over cooked or undercooked. Last night we DoorDashed and they forgot my salad. When we called about the salad she said we could come pick it up but TOGO was about to close so it'd be better the next day. It's not a bad place I just think there are some new people that need better training. read more

I ordered food to go, and apparently they dont care about those orders. My daughter got the wrong kids meal. (Thankfully it was still something gluten free...she has a horrible allergy to gluten) I ordered a medium rare steak and it was still ice cold in the middle. Thats the bluest steak Ive ever seen.... I had to cook it. It was inedible. So much for the butter and seasoning that was on it. If i wanted to cook my own steak, i would have done it for a lot cheaper in my own home.... read more

A little disappointed on the wait time, my friends and I waited from 6:40 til almost 8 pm for service. No one checked on us, no drinks or utensils. Nothing. We asked for service twice and still we waited. Almost 2 hours. Multiple parties had already been served and left before us. We ended up getting 1 free dessert because we ended up having to complain about the wait. And its also my birthday so I was even more frustrated. Wouldn't come again, very disappointing read more

Absolutely horrible all around. Asked for extra ranch and was given a dirty look and told yeah. Never came back to my table. Salad tasted 2 days old. Food was horrible. If you want to waste your money make sure you come here. read more

I've had nothing but issues with this place for the past several months, the wait staff ALWAYS has an "I don't want to be here attitude" but today took the cake or should I say cookie. My daughter called in a to go order for a skillet cookie not only did she have to find someone to help her after several people walked past her including the manager, they did not have her order. They finally get her order in and when she goes to pay, her total comes to $7.03 my daughter gives the bartender her 8 one dollar bills and the bartender tells her she doesn't have any change so she KEEPS my daughter's change! I call back to speak to the manager and tell her I'm on my way up there and she gives me a dollar back so "sorry about that" and nothing else. I will NEVER EVER step foot in this location ever again. read more

I don't normally order to go or curbside but today was the exception! I had been cleaning all day and didn't want to get changed just to go pick up food! So I opted for curbside! I was pleasantly happy with how fast the food came out AND even more happy to see that everything I ordered was here. Food was yummy and now I'm fat and happy read more

I wish I had seen the 2-start review before ordering. I ordered for curbside pickup. My first mistake? Giving a generous tip when paying for the meal ahead of time. It was not deserved. Second mistake? Being patient and waiting TEN extra minutes after my order should have been ready. I finally called into the store and he said he'd be right out. Several more minutes pass. He finally comes out and claims they were slammed with orders. I was the ONLY car waiting in the curbside parking! After listening to his excuses, I said "I certainly hope my food isn't cold." He responded, "It shouldn't be." He knew darn well my food would be cold because it was left sitting somewhere. I ordered cheese fries and it was like a solid brick. (BTW, I drove home in under ten minutes.) First and LAST time I will ever order curbside from that location. Additionally, I tried the mango and habanero chicken crispers. Not good, AT ALL! Terrible experience all the way around. read more

Food was so-so, about what I expected. Service was terrible. Our server was rude and seemed to be impatient that we needed time to look at the menu. Drink refills were not an option either. Probably won't be back to this location. Update-my husband and I visited this Chili's again recently and the service was top notch, food was so much better, and our server was great and very funny! read more

For a late night at Chili's on a Saturday they were pretty slow and understaffed. The waitress that seated and then waited on us was rather unpleasent and to be honest on something we are pretty sure if you know what I mean. My first impression of her wasn't good because she kept trying to get us to sit in the bar area, saying it's all the same service, but neither of us were drinking and wanted the quietness of the dining area. After we've ordered our food and have gotten our appetizer, which for guac was too salty, we proceeded to sit there for 20 mins without a single mention from anyone about our food or drink refills.....we ordered just water. The table behind us was having as much a bad time as we were being waited upon by the same waitress. She even lost their order slip after she took it and they had some pretty complicated orders which she kept trying to get them to simplify mind you. To top it off the burger my boyfriend ordered smelled funny. I know that wasn't because of the waitress...I hope. We did complain to management and he comped our food. It didn't make up for the wait or the funny smelling food which hopefully doesn't have us waking up to illness. I do usually love Chili's and hate to see such things happen or complain about them. The fact of the matter is that all the reviews before mine are about the bad service too. Not sure where the ball dropped but someone better go and pick it up! read more

SERVICE IS LACKING ON AN EXTREME LEVEL HERE!!!!! I've eaten here 2 days in a row, staying at the hotel behind. I do like Chilis but this place is the worst. Don't look up to see the mass amounts of dust piling up on the air vents. 1st day it took 30 mins for my soup n salad to come out at lunch, place was maybe 1/4 full. Also did not get my chips n salsa. I gave it another try the next day, blah big mistake. After waiting for my soup 23 mins I asked when it was coming out?? WTF people! It was Veterans day and they were busy! Thanks to all vets out there! read more

This Chili's is terrible. I like Chili's burgers so from time to time I'll try this chili's and every time I'm mad/disappointed. I order delivery and my order is NEVER right. Tonight the patty was soggy and disgusting. I won't be giving this place another shot. read more

A weekly hang out for us at the bar for happy hour. Foods good and bartenders are nice.

Our server was Emmet. His lack of supervision is only surpassed by his lack of attention to his guests. We sat for over 8 minutes before informing a passing hostess that we had not been served or met by a server yet. Emmet took our drink and dinner order, and delivered our tea right away. Dinner took over 15 minutes for my 1/2 rack of ribs and my wife's appetizer plate of southwest egg rolls. This is the 3rd time in a row we have gotten less than adequate service at this location. It will be our last. The food was prepared well and tasted great. The service was enough to choke any hope of a good time out of the meal. Management needs to get way more involved. I read more

Good Lunch and Service. Our server Trey was great. Ask for Trey if you are here during lunch. Lunch Double Burger n Fries is good. The Table Kiosk needs some improvement as it will not recognize visually an electronic gift card off of a phone. Otherwise a good lunch experience. Definitely will return. read more

Chili's - Nice lunch special. Wait staff is good as well. - American Near Me - Conroe, Texas

Upon return home with my to-go order, I discovered that two of my meals were missing their side of fries and one of those meals was also missing its baked potato soup. I called the restaurant to let them know that I was on my way back, to which the worker on the phone explained to me that the fries were in small separate containers, and I said "no" and she said "what do you mean no?" So I explained to her again that the fries were not in my bag. She told me that she packed the fries herself. I told her I was on my way to the restaurant. When I arrived she apologized and got me fresh fries and explained that she did pack the fries, but failed to put them in my to-go bag. She offered me a free dessert but I declined because my food was home and getting cold. I hate to make a big deal of missing fries, but this location has forgotten an item in every curbside order I've placed since the pandemic started. I know times are hard right now, but it's frustrating to have to come back to the restaurant. I will not be doing to-go from chili's in the future, but I do plan to occasionally dine in because I like the food. read more

So last night was CHS graduation our party of 7 ended up going to Chili's around 10:30 mind you every restaurant was either completely booked or closed we went in to wait for a table knowing we were going to wait atleast an hour or so from the hostess to the waiter y'all accommodated us very well knowing it was late and I'm sure y'all were ready to leave. I for got the waiters name but I will never forget how well he treated our table from always checking on us to making sure our drinks and food came out fast . read more

Worst Chili's I have ever been to. Very dirty. Will not be going back. The floor was very greasy feeling as I was slipping and sliding. It just feels musty and sticky. I will not be going back again. read more

Great food and great management team. I believe we spoke to Bailey, she was professional and courteous

Service is horrible...1 hour wait on a table then after 20 mins waiting on drinks we walked out... Not giving them another chance...

Well I'm on the road again this week and in Conroe. Probably eat at Chili's way to much, once a week when on the road, but this Chili's gets it. They serve the best cooked food of any Chili's that I've frequented and are good people to boot! This is my second trip and this place rocks. read more

Chili's - Bar Area - American Near Me - Conroe, Texas

Me: May I have a Blue Moon, please? Bartender: Would you like a small or large? Me: A pint, please. Bartender: Well, we have 16oz & 24oz? Me: A pint, thanks. (& w/a smile!) Bartender: umm....???? read more

We arrived during happy hour, the waiter described happy hour as cheap "crappy margaritas" and $1 off of draft beers, not cool. We ordered margaritas anyway and they were decent enough for $4. Chips brought out in a decent amount of time. Food came out fairly quick, everything tasted great, and the service checked on us regularly. We came to eat because we had a gift card, otherwise the food would be overpriced. Besides the waiters comment we had a good experience, but for the money there is better food in the area. read more

Great food, but the service is not that great. My family and I waited for like 10min for a table (there was barely anyone in the restaurant). Then we waited at our table for another 15min for our waiter to come get our drink orders. read more

This is probably my favorite restaurant in town. I order something new off the menu every time and have never been disappointed!! Their presidente margaritas are an all time fave of mine along with their Mexican street corn side. Everything is always cooked to perfection. And I never leave without dessert. I have tried them all and would give everyone of them five stars! read more

Chili's - American Near Me - Conroe, Texas

Service was so bad we got up and left. Waited 20 minutes after the waiter took our food order for him to bring our drinks. Finally after looking at an empty table for so long we got and walked out. Told the hostess as we walked out and she just waved and said sorry. I would give this place negative stars if that was possible. read more

Went there for a quick bowl of chilli. The server was in the weeds and not very attentive. When our orde finally came the chilli was was stone cold. Sent it back it came out a different way than I had order it. The other person in my group orders a Caesar salad it was warm and wilted. Horrible. read more

We keep coming back hoping customer service will get better, but it never does. I told my husband we should make the extra drive to a different location (which is saying a lot cause we have 3 very young children). I want to say the food is good cause after all it is the reason why we gave this place so many chances, but if you want it made any different than the way it comes out- forget it. Seriously, the request can be as simple as no pickles and you'll end up with extra pickles. read more

i Dont understand why this place takes so long to make they food , and i received chilli with no beans only meat like i didnt know it was called meatys i thought it was called chills i mean do better fr read more

Wow, chili's has changed so much. The food was decent like always BUT the service ...impeccable! They said the wait would be about 30 min. it was about 5. The hostess and waitresses were incredibly friendly, our drinks never got below half a cup, the food was out quick and all of that on top of being incredibly busy. They were child friendly and we never had to flag anyone down for anything. I would recommend if you don't wanna cook dinner. read more

The service was nice and I enjoyed the food but sadly I ended up throwing up in their parking lot multiple times immediately after I think I may have gotten food poisoning from the salad because it was a little mushy :/ no hate tho read more

Seriously terrible experience. Slow service (though friendly), bad food, poor presentation. Save yourself the time and money.

The first server we had was really rude in a way, she wasn't saying anything she flipped threw my boyfriends menu over when he asked where the drinks were. When we ordered food she snatched the menus out of our hands. She gave us no napkins and we waited for a while for a refill... mind you she didn't have that many tables at all. She didn't say anything like your welcome wouldn't make eye contact and was just disrespectful. We ended up switching servers cause she was "overloaded" the second server was so much better! read more

Very, very slow, unresponsive wait staff. Its been 15 minutes and Im still waiting for my side of sour cream. At each phase there was excessive delay. Not polite or friendly. Food was mediocre. I think our waitress went on break or quit, been waiting on check for 16 minutes and counting..... Also, an apparent former employee came to visit and no less than 5 staff sat with them--including an assistant manager, while we waited. One waiter brought out a dessert, sat and talked with them for a few minutes and then moved on with the dessert--not sure who ordered it but I'm thinking they would have appreciated it coming out right away. read more

Terrance made this experience wonderful....this Chili's has finally turned around...I don't know if it was a management change, total turn over in staff, or what, but the service starting at the Host stand at the door to the bus person, was outstanding. Hubby loved the just bacon burger, sloppy, and gooey, but he didn't leave any of it behind. I enjoyed the crispy buffalo chicken, either the street corn and fries....we'll put this one back on the do again list. Bravo to the changes they've made.....ask for Terrance...his attention to detail is phenomenal! read more

Tyler is the best bartender there is & he always is so nice & treats all of his customers with respect and makes sure they're taken care of

Food is ok. When you see the bill, food becomes sub-standard.

Raw chicken with my crispers on to go order. Came back and fired me a steak.