I normally love coming here, which is exactly why I am so angry and disappointed writing this…read morereview. I had been telling my Dad for a while about how fun this place is, how nice everyone usually is, and how much I thought he would enjoy it. We were finally able to come together today, and he was genuinely excited to see the inside and have breakfast here for the first time.
As expected, we were told the wait would be about 45-50 minutes. Fine. The place was busy, as it usually is, and we had absolutely no problem waiting. I spent years working as a server and hostess. I understand busy restaurants, long waits, and tables that don't turn as quickly as expected.
After waiting about 40 minutes, I went to the host stand to simply ask for an update. We had watched people leave and groups continue to be seated during our wait, so I wanted to see where we stood.
The young man at the host stand told me it would be ANOTHER 40-50 minutes.
I genuinely thought he had confused our name with someone else's, so I explained that we had already been waiting for 40 minutes. He told me our names were "at the bottom of the list" and that people inside were moving very slowly.
No apology. No double-checking the list. No attempt to figure out how a quoted 45-50 minute wait had suddenly turned into an hour and a half. He didn't ask if we were willing to sit inside, offer another seating option, or even suggest placing a to-go order. Nothing. He was completely dismissive.
So I handed him the menu and my Dad and I left.
Then, just 20 MINUTES later--not the additional 40-50 minutes we had literally just been told--I received a call saying our table was ready.
I tried to explain that we were no longer there and WHY we had left. The second I said we had "left," I was HUNG UP ON.
Honestly, that was it for me.
Before that phone call, I was actually sitting in the car telling my Dad that maybe we could try again another day. Despite being embarrassed and disappointed after talking this place up to him so much, I was still willing to chalk it up to a bad interaction with one host.
Getting hung up on completely sealed the deal.
I'm not angry because the restaurant was busy. I'm angry because we were treated like we didn't matter. I'm angry because we waited patiently for 40 minutes, politely asked one question, and were dismissed with inaccurate information instead of someone taking 30 seconds to double-check. I'm angry because when I tried to explain what had happened, I wasn't even given the basic courtesy of finishing a sentence before someone hung up on me.
My Dad and I have lived in Lakeside for over 30 years. We weren't asking to skip the line. We weren't demanding a table. We weren't rude to anyone. We were two local customers who were excited to have breakfast together at a place I had genuinely loved and recommended to other people.
We will NEVER be back.
And yes, we will absolutely be telling our friends, family, and neighbors about how we were treated and recommending that they go somewhere else unless they want to risk being dismissed, given completely inaccurate wait information, and hung up on when they try to explain why they left.
Apparently this place is busy enough that treating people with basic courtesy no longer matters. That's fine. There are plenty of other restaurants that will happily take our money and, at the very least, treat my Dad and me like human beings.
What was supposed to be a fun breakfast with my Dad turned into one of the worst customer service experiences I've had in a long time. I went from genuinely loving and recommending this place to never wanting to step foot inside again.
Congratulations. You lost two longtime local customers in less than an hour.