I love the Fancy Nancy chicken salad sandwich. The croissant was tender and fresh. The broccoli salad is lightly dressed and you can taste all of the ingredients. The restaurant always looks clean. The service was a bit slower today. Ordered at the counter and it took 15 minutes for the food to come out. Not sure why there was such a delay as it was later in the afternoon. We will be back! read more

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First-time visit after trying their catering. I liked the food enough at an event that I decided to check out one of their locations in person. The space itself didn't do much for me. Aesthetically it just didn't land. Several things I wanted to order were already out. I ended up getting a sandwich and a BLT. They handed me the bag like it was complete. I checked and half the order was missing. The kitchen seemed confused and it looked like they never even made part of it. No apology. No one explained what happened or what they were doing. They just remade the entire order. Unprofessional and a bad first impression. Took it home and it got worse. The pasta salad had zero flavor -- how is that even on the menu? The BLT had no bacon, no lettuce, and no tomato. At that point the list of problems was just ridiculous. Avoid this location. I won't be back. read more

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They took 50 minutes to make my order I getting to a meeting and missed it. Had to drive back and they said we gave you all the wrong food. So I started at 10:50 this morning and missed an important meeting and won't probably be done till 2:30 dropping off their food. Will never do big meals again. Ruined my whole work day that I couldn't complete my work. Out of all fountain pop and 6 of 12 of the salads and out of grape salad. Terrible service always. read more

Chicken Salad Chick - Long lines no one getting their food one lady waited 2 hrs for her catering - Southern Near Me - Columbus, Ohio

Not a big chicken salad fan, but theirs is okay, and I like their broccoli salad. Plus Kid K likes their crackers. I usually get a sandwich or soup and the broccoli salad. Today I did just that, bowl of wild rice and chicken soup, and large tub of broccoli salad. Service was friendly, not very fast, but then they had a steady stream at the counter and at the drive-through. Prices are reasonable for the quantity and quality I guess. At first, it doesn't look like there's any dining in, but there is a thin strip of tables along one side. Restroom is way in the back. The bowl of soup looks more like what I would expect the size of a cup to be. It's decent, thick, not much chicken, some cheese and rice. Good on a cold day. Nothing special. The broccoli salad is fresh, also has cheese, bacon, and a nice dressing. Bigger portion of that. I'd go back. Sweetie goes once in a while. There's something here for everyone to eat. read more

Went into Chicken salad Chick and Alyssa gave me personal service she even offered me a sample the restaurant looks very clean very great looking business can't wait to try the food thanks for having great employees read more

Chicken Salad Chick - Southern Near Me - Columbus, Ohio

First time to CSC and had to wait until workers finished conversation to be waited on. No greeting, rude workers, took forever (25 minutes) to get food despite the fact place was nearly empty. Substituted a bowl of broccoli for cheddar/broccoli soup despite not even mentioning that they were out of soup. And on top of that, the chicken salad was mediocre at best...all hype, no substance. Service was abysmal! Will not be back and I suggest you not waste your time. read more

This is an interesting little restaurant. I really liked the ability to just buy the prepackaged for at the register. It was all packed fresh within the span of an hour and I loved being able to choose small portions of different salads. I didn't order a meal but I noticed others in front of me did and they looked amazing. I know we are living in a DoorDash/UberEats world but I did not like the fact that those drivers were all sitting in the restaurant seats taking up the area for customers to sit. That was the reason we bought our food to go. They were all very loud and annoying and did not take the diners into consideration. Overall I would go again, but I would drive thru. read more

Our first visit here and we enjoyed a good meal. I thoroughly enjoyed the chicken salad containing apples, grapes, and pecans. The classic chicken salad was not as good as it was a little salty and lacked celery. While the portions of chicken Salad were good, the portions of soup were smaller than expected. Our meal included a small iced cookie that was tasty and a nice little surprise. We will return to try some other variations. read more

Chicken salad turned into a destination treat. Who would've thought? This chain has more choices than you might imagine, including some interesting sides and sandwich combos. It's elevated lunch counter standards, for sure, but worth a visit. You probably won't be overwhelmed by the food but it's a great change of pace from burgers, fries, subs, etc. Clean and welcoming with food delivered to your table à la some other casual places (OK, like Chick Fil A) read more

The food was great, customer service at the drive-thru was awesome and I felt like I had a healthy meal. read more

Chicken Salad Chick - Southern Near Me - Columbus, Ohio

I love Chicken Salad Chick Polaris. The people at this CSC (Grandview) are NOT friendly or personable & don't seem to want to be at work or provide pleasant service. I have been here several times & always feel the same way when I leave. The Polaris store is the opposite. The people are bubbly & friendly & helpful & I am always glad I came. From now on, I'll drive the extra 25+ miles so I enjoy my visit. Go to Polaris! read more

I scheduled my order to be picked up and when I got there at the scheduled time they claimed they "didn't know where my order was" and a few minutes later told me they gave it to someone else. I waited 10 mins then was handed a bag and when I opened it it just had the two scoops and that's it. No crackers, pickles, or cookie. I ordered the two scoop meal. Hopefully they can get it together. read more

This review is based on many visits over the past few years. I wouldn't continue to patronize the business, except it is my toddler's favorite food. The service is exceptionally slow, for a place that is compiling food items, not cooking them. Online orders in particular seem to take upwards of 30 min to be ready. Order accuracy is frequently a problem. Multiple times items have been forgotten. Now, we make it a habit to check our order before leaving which is a step we shouldn't have to take. There are frequently items they are out of. This last trip, the fresh fruit side was only squishy grapes and 1/2 a strawberry. The food is typically good. But the length of time it takes to prepare a meal, and the inaccuracy that they seem to be plagued with, make us want to not return. read more

Newly open so will definitely go back. Went thru the drive thru which was fairly quick. Understandably they are still training staff and getting things in order. Staff was friendly and pleasant. I ordered the chick with sandwich (Olivia's old south) on white non-toasted and mac & cheese and also a small quick chick classic carol. The mac and cheese was decent, creamy, and good sized for a side. The sandwich was very bland. Did not have the lettuce and tomato on it as advertised and a lot of bread for the amount of salad. The small cookie is a Cheryl's iced sugar cookie. The classic carol salad was good and came with some crackers which is nice. I definitely want to try a few other varieties and their soup. I wasn't overly wowed but will give them another shot. read more

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I feel bad leaving this review as I love chicken salad chick! But unfortunately the service at this location needs a total overhaul. My boyfriend and I placed a pick up order at 1:15 pm that was scheduled to be ready at 1:30. We got to the location a few minutes early for pickup (maybe 5ish minutes) so I completely understand having to wait a bit longer as it wasn't 1:30 yet. However we were met with over a 45 minute wait past our pickup time!!!! That's absolutely ridiculous. Especially for chicken salad! There is no "cook time" involved in the process of making these dishes just mixing pre made ingredients in a bowl. And everything else besides the chicken salad is premade/pre packaged. It is truly beyond me why 4 scoops of chicken salad could take that long. I understand they were a bit busy but still cannot justify it taking that long for a pre scheduled order. To make matters worse we weren't the only ones experiencing this ungodly wait time. About 15 minutes into waiting the man beside us informed us he too had been waiting for over 45 minutes past his pickup time for his order. RIDICULOUS! Then to make matters worse the staff couldn't seem to care less. No order updates to everyone waiting, rude brushed off behavior to costumers coming in to order, and not even a halfhearted apology for the wait when finally handing us the order. Will not be returning to this location again. read more

I waited in line for the grand opening. The staff and corporate was really nice One of the corporate members told me the story of how the restaurant got started. It was a very interesting story. I have never seen so many options for chicken salad. I chose the Fancy Nancy croissant sandwich. It comes with a side and cookie. I like that they have quick pick chicken items as you walk in. I look forward to trying them all, especially since I get free food for a year. All the tables have table cloths on them, It makes the place look really charming. My food was really good, I am definitely a fan. read more

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I love egg salad and this place makes really good egg salad. The customer service was excellent and I will be back. read more

Chicken Salad Chick - Southern Near Me - Columbus, Ohio

I have given up. I never know when this place is open. No sign No posted hours in the drivethrough The hours on Google are incorrect. I've driven through 6 times and have Never seen them open. Please give some indication of your status and some consistency! read more

So close to my work...yet, unfortunately I don't go to often. Not because the food isn't good, because it is! The thing is...they are really, really slow. I've waited in line at the drive thru for 20 mins on more than one occasion. I expected hiccups when they first opened, but I still have issues with waiting way too long for my order. It's not like they are cooking anything? I did hear an employee mention that they take care of Door Dash and such orders before customers that are there? I don't know, but I hope things get sorted out bc I do like the food! read more

I was concerned given the reviews, but everything was great! I ordered door dash delivery for an early dinner and it was fast. The food was pretty good. The chicken salad hit the spot. The pasta salad was ok, maybe a little dry. And I was surprised to have a cookie included. It was just the right size sweet treat. I would definitely order again. read more

Chicken Salad Chick - Southern Near Me - Columbus, Ohio

So good and so many options! Sweet, savory, spicy and classic. You can have the chicken salad on its own or there are 3 bread options. Comes with a pickle and you can choose one of 4 sides. It also comes with their signature buttercream cookie. Yum! They have catering options and a drive through. This is a brand new location, and it's very clean and fresh. Service is great as well. It's fast casual so no server, order at the counter and they bring it out to you. read more

Chicken Salad Chick - Holly jalapeño on wheat bread with broccoli side - Southern Near Me - Columbus, Ohio

The food and service were fantastic. However, as me and my friend were trying to enjoy our meal, the manager or owner was ripping into the staff about scheduling two booths away from us. Incredibly inappropriate. read more

I came here for lunch on Saturday afternoon. The place was bright and welcoming. I ordered the Barbie Q and Fancy Nancy and the Chicken Tortilla soup. Both chicken salads were good, but the Barbie Q is awesome. The soup was some of the best Chicken Tortilla I have ever had. The staff was fast and friendly. I am going back today for lunch so I can try some of the other flavors! read more

Who doesn't love Chicken Salad Chick. I appreciate having the option of something different besides fast food. I really like this location and it's in a cool spot. This was my first time physically going into the restaurant. The staff were welcoming and did not rush me even though the store was closing in 20 minutes. Most of the staff were cleaning which I can appreciate. I really like the decor of the restaurant and it made it enjoyable to be there. I love the different options for chicken salad and have yet to try one that I did not like. read more

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Decided to hit the drive thru and check this place out on lunch. There was a bit of a wait but they just opened a week ago so I'm sure they are still figuring things out. The "chick" that took my order told me her favorite sandwich so I went with the sassy Scott chicken melt and a bowl of tortilla soup. After one bite I had to cut off a piece for my co worker to try. I absolutely loved the croissant this sandwich came on. I will say the croissant and cheese out shined the chicken salad I got however, it was still very good. There are so many chicken salad options though so I really want to go back and try a different one out. Overall I really enjoyed my food and look forward to going back soon. read more

Chicken Salad Chick - Sassy Scott chick melt - Southern Near Me - Columbus, Ohio

I've gone to this location twice. Food has been okay, I received cold soup for my pick up. Tried going through the drive thru at 6:30 but was told this location is closed. I had to run inside, which is fine, but the customer service was terrible. The people working here seem miserable and annoyed. I don't recommend this location because of the terrible customer service. read more

My friends and I ate there today. The place was busy but there was enough staff and our food was served very quickly. The food was delicious. We all had different things and all agreed that we would go back. There were people around to take away our dirty dishes so we could sit and visit with a clear table. I highly recommend this place. Good food and good service!! read more

This was our first visit to Chicken Salad Chick and it was really good. The employees were friendly and polite, so it's hard to complain about the service; however, if the food had been served just a little quicker this would likely have been a 5 star review. read more

I can't believe there is a restaurant dedicated to chicken salad sandwiches! So good and well priced.

Absolutely terrible. I ordered inside and waited 20 minutes, literally, 20 minutes for a cold turkey sandwich with cold bacon, and paid $15 for this pile of garbage along with chips and drink. Never, ever again. read more

The chicken salad was pretty good but the croissant was white bread in the shape of a croissant. I got the Jalapeño chicken salad it wasn't not super spicy so those looking for heat bring your hot sauce, it did have some spice so for most Midwesterners it will be spicy. read more

Ambiance is basic but not a deal killer. Service was very sub-par - lady taking orders at the front was taking drive-thru orders as well which trumped every in-person customer waiting in the very long line (corporate policy I assume), credit card machine wouldn't read digital wallet, so had to go grab a physical card from the car, and the food, which arrived 12 minutes after ordering at the counter, was not nearly up to the expectations. Had big hopes for this place as a massive fan of chicken salad..... sadly will not be back. read more

I came in for a pick up order for people at my office and when I asked for my order that was pre paid and pre scheduled, they looked at me like I was insane. I showed them the email which had the payment information, name, everything on it and they looked at me like "okay what do you want us to do about it?" I literally had to be like "I don't know what to do from here" and they got their manager who looked at the email and was like "oh hold on a minute". After waiting for a while, I told who I was picking up for food it might be a minute and they were like "cancel it, we will get somewhere else." And I asked the folks if they were almost done making the food and they were like "we haven't even started. So overall not a great experience. read more

Tried with friends today for the first time. Crowded for lunch, orders were a little messed up but figured out nicely by the staff. Positives were the crossiant, and broccoli salad. Chicken salad and pimento cheese somewhat bland. Somehow was expecting more and better. May try again but would not wait in line. read more

Things have been much smoother my last few visits, so it's worth bumping my rating. The food remains delicious, the service has been faster, and it was made more obvious they were closing early. Kudos for the improvements! read more

First time visiting the chicken salad chick and the staff was effortlessly knowledgeable about the menu and each selection's ingredients! The take home options all looked delicious and the soup we ordered with our sandwiches was to die for! Service with a smile is an understatement! Also, to add - my boyfriend LOVED the signs in the restroom and he definitely earned points with telling me I'm beautiful We will definitely be visiting again soon! Thanks Deb for our outstanding first experience! read more

The food is ok but the service at this location is god awful. They really just don't give a crap. Avoid this one and go to the Polaris instead until they get their act together. read more

Horrible! I sat in the drive-through lane for 90 minutes for a cup of soup. I spoke to other people waiting, and they said to get a sandwich. It's typically a two hour wait. Avoid at all cost! read more

We were so excited to try Chicken Salad Chick when it came to Grandview because we had tried it in Florida and just loved it! However, we were extremely disappointed with our experience, especially the portions. We ordered the fancy Nancy on a croissant combo with tortilla soup and while the taste was wonderful, there was less than a tablespoon of chicken salad on the sandwich! In fact, there was ONLY chicken salad on half, the other half was bread, lettuce and tomato! The soup was tasty too, again skimpy portions about 1/4 of a cup, less than half of the cardboard soup carry out container! The ball bite size Cheryl's like sugar cookie for dessert was nice! We wont be back to this location, we'll try the one in Polaris and see if they skimp on portions there too! We strongly do not recommend this restaurant! read more

Ordered on the app at 12:12 to pick up some lunch. Order was supposed to be ready at 12:30. Did not receive our order until 1:20! At arrival checked in at the counter. after waiting awhile checked in again. Many other customers arrived and received their orders. Went to the back and didn't come back out, like they were hiding. Called and spoke to a manager. Who was basically like "yep, it's been a really long time, sorry. No explanation, no communication, no compensation offered. No anything. It took an hour and 10 minutes to receive the order. I am appalled at the lack of customer service received. I never complain. I worked in the food industry and am very understanding. So it takes a ridiculous amount to make me complain. And to complain and get a yep, sorry is insane. If they had communicated whatsoever and not hidden in the back, we would have been understanding. Like if they were out of the flavor of chicken salad we ordered, they could have let us know and asked if we wanted a different flavor or to wait. if the soup we ordered was the issue, they could have told us and we could have decided what we wanted to do. But to not communicate whatsoever, not offer compensation or even a freaking coupon for the next visit is insane. I'll definitely choose a different location in the future. read more