0/10 WORST PLACE! Every single time I come here the order is ALWAYS wrong! And they're not kind at all. When I did takeout, and of course the order was wrong but I had to drive far to get back home so I tried calling them and 3 other phone numbers that supposedly connect to the chick fila restaurant and they DO NOT ANSWER and I know business so I know they do this on purpose so the customers won't call to complain!! All numbers were disconnected therefore it's impossible to get in contact w them. It's frustrating, annoying, and overall horrible service. Management needs to be replaced here. read more

Food is good, but this place is slow in early mornings. They have many more staff and much less people as the Tustin location in orange, but not as efficient. At least they are friendly and let they give you a nice conversation. read more

I'm a huge Chick fil A fan! Always rave about this place to friends and family. I've had pretty much everything on the menu. Their chicken tortilla soup is so good. I also go for their chicken noodle soup when I'm sick. I always get the charbroiled grilled chicken sandwich with their delicious waffle fries and diet lemonade. The grilled chicken sandwich is only 3.5 grams of fat! The breakfast here is so good.....those chicken mini's! Yum. Also try the sausage burrito and hash browns, both are great! Try their chick fil a sauce and Polynesian sauce. Fan of both. Honestly, most expensive but best quality fast food! As well as great service!!! read more

I can't believe I had bad Chick-fil-A. I love Chick-fil-A. The chicken deluxe sandwiches we got had very flat and dry chicken. It wasn't Chick-fil-A. I was bummed. The Chick-fil-A in Irvine (Marketplace) or Chick-fil-A in Tustin (District) do it right and I go to them all the time. read more

Food was good, however we were waiting for long time and they have forgotten to take our food at our table. When I checked with the staff, they gave me our food which was sitting there long time and not hot enough. read more

The customer service is absolutely horrendous. Some tiny little old lady at the register was being so rude and unhelpful. Completely ruined my day. Do better read more

This Chick-fil-A restaurant location is the BEST! I mean the BEST. I love the awesome Staff inside and outside. It is the Staff that makes this place a winner in my book. They are cordial, professional, respectful and most of all greets everyone with a smile. I know it's tough these days but a smile is so important. I like Edwin, Amber, Ashley, Anthony, Lucinda, Raquel, Dawn, Elicia, Joshua, Kevin and the rest of the Staff. I am so happy to go to this location. The staff here I feel work as a team and get along with each other. They have everything under control. The flow of traffic is at a good pace and the food is brought to you hot, especially the fries. I just want to say Thank You to the Chick-fil-A owners and upper management that opened this location here. You have hired an excellent staff that go "Above & Beyond" in providing delicious food and excellent Customer Service. : ) read more

40 min wait on a Tuesday at 8:15pm. ! Not all chick-Fil-As are fast. This is the slowest one I have ever been to.

Probably the slowest chick fil a I've been to. Mobile ordered and hit "I'm here" before I got here and they still took 15-20m for them to get my food ready. Are mobile orders on the back burner compared to drive through or walk in customers because they seem to be getting their foods a lot faster. People who walk in after me to order got their foods way before I got mine. No one really checked on my status when I asked other than them asking if I clicked "I'm here" and they just said wait. Great service. read more

Horrible franchise branch. Would not recommend going to this location. Bad food and service.

Such great service - quick, thorough and friendly! They even offered my pup a treat. What a pleasure :)

First time here with my cousin. Customer service was super good. Eric was attentive and friendly. He checked in with us at least 4 times, even threw away our trash. Then offered mints and opened the door too. I knew employees were always nice but he went above and beyond. read more

I havent personally had any issues and they are near my work and house. Who deosnt like chik fi la? Lol

This place is good but all I really wanted was for the staff to be an little nicer. Some of the things they said to me and my wife were not very kind. But the food was food w we has ready good so that made my kinds very happy. The chicken was really good and the buns on the burger were soft and really tasted amazing. The cheese was a great touch on the sandwich. It really made everything taste so much better. read more

My lunch was ruined today after I witnessed the franchise owner yelling at an employee. Topped by the fact it delayed my food order, which by then, I was too repulsed to eat. Left with cold food wondering how Jeremy S, the business owner, can write about values clearly not being practiced. read more

This location is a 3 at best. I feel like Chick-fil-A is typically known for good customer service but this location doesn't stand out for those reasons. This location, like most, is very busy so maybe the employees are tired of dealing with the high volume of people (which I don't blame them) but paired with overcooked chicken and average fast food service, I think 3 stars is fair. The chicken here seems to be over cooked very often. The inside of this location is maintained pretty well considering the amount of traffic especially teenagers and students. The biggest thing that stands out about this location is the overcooked chicken read more

This is the most inefficient Chick Fil A around. Every other Chick Fil A I've been to, the drive through is really fast where cars only pause to take orders and they never really stop. At this particular Chick Fil A, the morning drive through took 20 minutes to order and get food with only 4 cars in front of me. The operator here either needs to hire more employees, or get their team faster at prepping. My coffee also came with sugar on the side and no spoon to stir. The chicken also had hard pieces in it. Won't ever come back to this particular restaurant. read more

Huge shout-out to the staff member who saved the day for my daughter (on a hot day after school with friends). She went to order a frosted lemonade, but couldn't find her debit card. Defeated, she sat next to her friends who all had food and drinks. She felt like garbage. Not that she "needed" a frosty drink to survive, but it was embarrassing and she was bummed. The staff member who talked to her at the register wasn't going to let her go empty handed, so he walked over to her, said he "had an extra one," and gave it to her. She came home beaming because of this kindness by this dude. This place forever has our business -- she'll bring real money next time :) read more

Absolute worst location. 3 times now they have forgotten food in my order. My fault for not checking, but how hard is it really? Each time I call this store for a manager, I get voicemail with no call back. read more

The absolute worst chic fila I've ever been to. Unfriendly workers who always forgets soemthing on our order yet has the audacity to accuse us of scamming them. Big fan of chic fila just not this location. read more

I wanted to write this review to acknowledge the team they have working at this location - they remain consistent at providing the warmest customer service. I embarrassingly visit this drive thru at least once a week out of convenience of living down the street and being too tired to cook something after a long shift. But I also choose to come here because I know they'll get my order right, my food will taste the same as it did last time I ordered it (that's why I keep ordering it!) and I'll be greeted with a friendly smize (smile with eyes ... get it? Because masks... lol). So thank you Woodbury Chick fil A, it's MY pleasure to be recognizing your team read more

I like this location. The staff is generally very young and super friendly, they do their best to get all the orders quickly. They always greet everyone who walks in, and the food quality is consistent. Overall, I am satisfied with my experience at this chick-fil-a and would recommend to everyone! read more

The waffle fries taste great, and I enjoyed the way the chicken sandwiches tasted. The chick-fil-a sauce complimented the food.

If I could give 0 stars I would. I have never given a chick fil a bad review specifically for their passive aggressiveness and horrible management.. Oh and their customer service-yes! I can't believe it either. But now I understand why this place is not busy at 6pm on a Thursday. I can take the slow process of ordering of new employees, the young people gossiping behind the counter.. That's all okay. Just don't mess my food up and argue when there is a mistake, if that's what I ordered initially. Clearly they need to explain to their employees that a grilled chicken salad doesn't come with grilled chicken. It comes with chicken slices. Not the same thing. I asked if I could just purchase a chicken patty and have it heated. They couldn't do that and or offer any suggestions. They just argued with me staring it wasn't on my receipt when you order a grilled chicken salad with the chicken warmed up I should get that... I come here frequently and didn't want any drama since it seemed like the manager was looking for an argument... I'm like I'll pay for it. It got me so upset that even the offer was overlooked and she still continued to argue. Um I can go to Ralph's and buy an 8 dollar salad. I was over it and just left telling them I would head to the market place. It may be an extra mile or two but never have I ever had horrible service as a place like this. read more

Chick-fil-A - 5:41 no one here for a reason - Fast Food Near Me - Irvine, California

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Love ordering through the app for convenience. They pretty much always get my order correct and the rewards program is pretty good. I wish the cool wrap had more chicken in it. The last few times it's been mainly lettuce and tortilla. For $8 I would expect a little more. read more

I used to live nearby and go here all the time, and the quality at the restaurant has gone down significantly! I always get a spicy chicken sandwich with small fries. The sandwich patty was so thin that my bites were mostly bread. The fries I got came with like 3 waffles and some bits on the bottom. Perhaps they're reducing quantity to save money due to the pandemic, but I am perplexed at how drastically the quality has decreased. In addition to that, my friend had requested ketchup through his order on the mobile app. On every food item available, he added a note asking for ketchup. His order came with no ketchup. There seems to be an overall lack of quality and focus at this restaurant. read more

As a resident around that area, I come here almost every time for chicken. The service is ok to great depending on the employee but majority of the employee are extremely kind and sincere, and I love how there are various employees there, from young to old, different nationalities, even people with disabilities and I love to see various workers there serving. Their food is obviously superb and I love it everytime. One day I was studying with my friend before the shop closes and was tryna buy icecream but I was few cents off, then they saw and gave us free icecream to cheer us, the students, up. After that, I love to go there and really has a great service! read more

Noooooooooo I drove all the way home with my Chick-Fil-A meal and opened the bag to realize they forgot the most important part! The 3 Chick-Fil-A sauces. The sandwich and fries aren't the same without it. So bummed and too far away to drive back. read more

This is the first time I've been in this location, but have used the drive through a few times. I suggested coming between 11-11:30 or else the parking lot will be a wretched hive of horrible drivers. I came in today to specifically try the NEW MAC AND CHEESE! It did not disappoint at all! I ordered the SMOKEHOUSE BBQ BACON sandwich and substituted the waffle fries for the new mac and cheese. Only had to wait a few minutes for my lunch cause the timing was perfect! MAC AND CHEESE was really good! Melty and hot. Perfect balance of noodle and melty cheese. Can I order it by the pound? SMOKEHOUSE BBQ BACON SANDWICH was also good. This was the first time I've gotten grilled chicken sandwich (besides the wrap) from Chic-fil-A. I usually get nuggets (the best chicken nuggets IMO) It seems likes it's marinated in Italian dressing? Amazing stacked with lettuce tomato and bacon, and sweet BBQ sauce. I had to add a little extra from a bbq sauce packet for a more enhanced bbq flavor though. Pile it on Chic-fil-A!! It's a BBQ sandwich! Customer service is great, as it is at every location. At this location, Rappi and Vicki were great help! One should comprehend why they are America's favorite fast food chain. So happy they introduced mac and cheese to their menu!!! Definitely closest one for me on my route in Irvine, but not the most convenient drive thru flow, which is why it gets 4 stars. read more

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This is my local chick-fil-a store I always go to. Recently I ordered a chicken deluxe sandwich, but the lettuce on there was not fresh and I was able to taste what seemed like dirt. But I still gave a try after, and ever since I didn't have problem with them. So I wish their quality of the ingredients to be freshly handled and put in. read more

Worst chick-fil-a ever!! Went this evening and got a grill sandwich. The chicken was rubber, the lettuce was like leather and brown like leather. No napkins were given, had to get those, and went to get a refill and they stared at us like we were stupid. Will never ever go there again! read more

Had a little miscommunication and the manager took care of it right away. The food was amazing. and the service even better. I wish all the chick fil a's were like this one. read more

Always friendly staff, never mess up my order, always clean too. Five stars and thank you

Water cup no ice and 12 count chicken only gave me 8 scam. Why does yelp have a space requirement.

I really recommend eating this sort of fast food! It's so delicious and only wait for at least 2-5 min.

Had a great experience here this morning. Chik-fil-a at Woodbury town center was considerably busy being today is Labor Day. My girlfriend and I ordered at the drive through and our order was taking just a bit longer than normal - but still not very long at all. Adam was assisting at the window and took time to ask us how our day was going. We are headed to the beach for the day off and Adam was very friendly and maintained nice conversation while keeping the work flowing and helping the staff that had questions. I really appreciate the small gesture while the restaurant was so busy. Busy is better than boring and small wins achieve victory. Thanks Adam! Also, the food was fresh and hot and everything perfect! read more

Order sandwich with lettuce, tomatoes, and pickles (vegis) on the side. Well done fries and sandwich. They told me to wait on the right side. Vegis were not even in my order. Not the first time this happened. Usually I have had a positive Experience here with a few minor misses (this is apart of life and not blaming anyone). Lately has gotten severely worst. Check your order like others have suggested. After reconfirming my order through drive 3-4x my vegis were missing. read more

Dont go to this location. The manager is horrible. I was in line at 1030 to get breakfast and missed the order window by 3 min and they still wouldn't serve me breakfast . Lisette the manager is very rude and not accommodating! Dont go here read more

It's bad enough spending $23 for a 3 piece chicken strip combo and a salad. How does one of the employees forget to put salad dressing in a bag that has a salad in it. What a complete joke. I'm giving up on fast food 100% read more

2016 YELP 100 CHALLENGE - 004/100 I have been wanting to go to a Chick-fil-A for a really long time. Like years. I've heard so many people rave about it, but unfortunately I have never lived near one so I've never gotten the chance to go. After my coworker INSISTED I had to go, I persuaded my boyfriend to take me this weekend while we were in Irvine. I knew I wanted to try the crispy chicken sandwich, so I got the one that comes with the lettuce, tomato, and cheese. I also heard the sauces were really good, so I tried the Polynesian, honey mustard, Chick-fil-A sauce (honey mustard + BBQ?), and buttermilk ranch. I got a lemonade as my drink. I loved the crunch of the chicken sandwich. The bun was a little disappointing-looking, and did not seem that fresh, but everything else was good. I felt that the sandwich was a TAD bit bland, but the sauces really helped. I also really enjoyed the waffle fries, which paired REALLY well with the Chick-fil-A sauce. The Chick-fil-A sauce was BOMB and totally made the meal like 100 times more enjoyable and flavorful. The hype is real! I also really enjoyed the lemonade. It was their own lemonade from a pitcher rather than basic Minute Maid from a fountain machine, and it was super good! Flavorful, sweet and sour, and not watery at all. I got a refill to go for the road. So good! Overall, I enjoyed my first visit here! Food was tasty, Chick-fil-A sauce and the lemonade was delicious. Service was also great, and the location was very clean. Definitely recommend! read more

Chick-fil-A - Fast Food Near Me - Irvine, California