This is the second time that they have gotten the order incorrect. I ordered 3 salads with a total of $29.28 and only received 2 salads when I got home. Tried to call the restaurant and got a recording saying they are busy and to leave a message. Really? They are only doing drive thru and not walk in service. How busy can they be? This is unacceptable and chick fil a has been going down the wrong path. I wish there were more Canes around cause they haven't made any mistakes with any of my small or large orders. read more

Excellent service for a fast food restaurant chain. My food was brought out for me. My coffee was brewed when I ordered one. The restaurant was clean! Staff was friendly and helpful, wish every place was like this. The food was solid, I ordered the Cobb salad but I usually get the nuggets. read more

Chick-fil-A - Chicken Cobb salad with avocado lime ranch dressing - Fast Food Near Me - Irvine, California

7/9 - did the drive thru for one (1) Spicy Deluxe and, of course, they served me the regular one. Ok, so, my fault that (a) I did not EAT the sandwich right at the window to check if it was the right one and (b).WHY THE HELL DO I KEEP ON COMING BACK TO THIS PLACE?! This place is still pretty bad. They have this bad habit of messing up the order. You need to yell at them in thier face when you order, but that will still not guarantee they get it right. Have them repeat your order at least 3x before paying. If not because of my kid's school fund raising, I will NOT come here. read more

I secretly ordered late one night using the Postmates app, and when our food arrived, my wife was so happy because we were both so hungry and we didn't have any food in the house. As always, Chik-fil-A did not disappoint! The best surprise was how hot the food was! We both looked at each other in amazement at how hot the food was! Great memory for sure! read more

Wow, I just finished my meal and I am in heaven I can see why this is a Christian Chicken!! Haha. Besides the delicious food which I did get the chicken strips and the spicy sandwich the staff was super friendly. I still can't believe how fast they made my meal though which came handy since I was extremely hungry. This Chick-fil-A gets five stars from me!! read more

Chick-fil-A - Fast Food Near Me - Irvine, California

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Since chick-fil-a was closed yesterday, my daughter and I have been craving a sandwich. The advertisement on the 5 fwy reminded us again. We googled the nearest store and it brought us here. The sandwich was disgusting. It was flat, heavily breaded and grease burned. I are the good parts out of it and was pretending to be satisfied. I refilled my iced tea and went back to the table to retrieve my belongings. The young lady cashier "twinkle" asked us how everything was and I began to describe my terrible experience. Her reply was "I'll let them know." I don't believe that it should have ended there. Just saying. Maybe that's how they do it in Irvine? read more

Garbage as usual. Got a meal for family the sandwiches have chicken nuggets instead of a a whole meat. The cheese on one half and a pickle you have to zoom with a microscope to find. No management no oversight. read more

I've only come here for their chicken nuggets as my daughter likes it. It's quick and cheap and taste like real chicken. I haven't tried their grilled ones but my daughter seems to like either one. read more

Yawns ... I love the food here but today the staff was the most worst experience i ever had. I've been driving around all day, i'm tried and hungry. Went to the drive thru like usual and upon discovering my order when i reaching my destination, i was angry! They didn't asked me if i wanted napkins, stralls, and any sauces to go along with my meal and drink. Some days I'm so busy with an ongoing headacke and I don't have time to remember smaller things. I thought it's their job to provide me those thing?!? read more

Chick-fil-A - Fast Food Near Me - Irvine, California

I used to wonder what the fuss over Chick-fil-A was all about... I've come to realize that it was a slow burn for me. The first few times I tried it, I thought, "meh, the chicken could stand to be crispier, the waffle fries are bland, big whoop..." But occasionally, and more often in recent months, I've found myself actually craving the spicy deluxe chicken sandwich and the waffle fries. Having a toddler, too, I find myself coming here more often for those quick and easy days of grabbing "healthier" fast food. And he loves the chicken nuggets here and so does Mommy! This location is clean, as is the play area. They sometimes have older kids that shouldn't be in the play area but whatevs... live and let live. Customer service is always excellent and the food truly satisfies. I'm a fan! read more

Service was terrible. Order to eat inside but they had it for take out. Asked for a knife and ten minutes later still no knife. Lines are backing up inside too. I will not return to this store read more

Food is perfect. Organization terrible. No idea how to efficiently run the drive through. Managers here please go to Yorba Linda and study what the chick filet is doing there. They have it down to a perfect science. You guys need help read more

the people here are always friendly, the food is always fresh, the place is always clean. I like a fries. I don't see how you can go wrong with this place if your looking for fast food of this type. read more

The staff at Chick-fil-A are always super friendly and helpful. So much so that it almost puts you on your defenses. Defensive like "Do they know something I don't?", "Does this dress make me look fat?", "Should I have taken the red pill versus the blue pill?" The food is pretty straightforward. I had the Spicy Chicken Sandwich and Fries. Everything tasted fine. This particular location was clean and my fear of getting stabbed only occupied my mind a meager 10%. For reference 40% of my mind is dedicated to my normal bodily functions, 2% is concentrating on holding back my farts, and the remaining 48% is for playing back old episodes of the A-Team in my mind. I pity the foo who don't like chicken! Oh yeah there was also an indoor jungle gym thing for the kiddies which I thoroughly enjoyed climbing through. Hey, don't judge me! You don't know me! read more

Well done. I made the mistake of ordering through door dash from this location. Quarantine has clearly affected my memory. My order was the southwest salad, two sandwiches, and two strips. Order was missing the salad dressing and two sandwiches. I drove there to get my missing items. They brought out two different sandwiches and the wrong salad dressing. My name was also spelled so wrong I don't know if there's some serious vowel confusion there. I sent it back and got the right sandwiches and just made sure there was salad dressing. I came home and pulled out my southwest salad... and fished out the dressing, poured it liberally, and began inhaling my salad which tasted really odd. Looked at salad dressing packet. It was not the southwest salad dressing. What is wrong with you people? Come on dude. There's a bloody pandemic and people want what they want and they're paying for it. Get. It. Together. read more

Ruby is so professional and friendly. Gracious, too!! Received a wrong order the day before but didn't know it until I opened the bag at work 10 minutes later. Walked in the next day to order breakfast and quietly told her what happened the day before. She more than accommodated the mix-up and I more than appreciate her sweetness. As always, Chick-fil-A is the best in customer service and quality menu items. Thank you, Ruby! read more

So I tried the New grilled chicken nuggets. $6.35 gets you 12 nuggets... The enticing grill marks were on all the nuggets but one. In fact, the one without the grill marks can hardly be considered a "nugget" (see photo). I was a little upset for this stow away sliver of chicken taking the space of a full size nugget. Sigh ... The nuggets tasted good, but it didn't taste like the chicken grilled in the backyard; it was a bit salty, and had a marinate flavor more than anything. I doubt I'll order it again ... just the peach shake please ... hold the nuggets read more

Chick-fil-A - Fast Food Near Me - Irvine, California

Was told you're welcome instead of "my pleasure". Drive thru attendant was definitely in a cranky mood.

I placed an order for 90 nuggets to take to a gathering on their app. Knowing it would take awhile, I placed the order 30 min before heading out. Once I got there, I checked in but still took another 20 min to get my order. I ended up being 15 min late and no apologies from the employee. read more

Chick-fil-A - Mac n cheese - Fast Food Near Me - Irvine, California

Nothing but love for this Chick-fil-A. I've never had a bad experience, nor a wrong order, nor an interaction with an employee that wasn't anything but pleasant. Last time I visited the dining room, I noticed that they stopped putting out the sauces for customers to grab at will. Now you have to ask for them! read more

i've only used the drive thru in the past until recently... first on the drive thru experience... this cfa has the worst drive thru setup! someone didn't think it through on the floor plan and only have one window that takes payment AND food, wth?! as a result they started taking credit cards on their ordering machines, but if attendants aren't outside, expect the process to be all wrong and twisted. i avoid cfa's with playgrounds like a plague, and this is one of them. was here on a tuesday night and decided to walk in to grab food and omg was it a mistake. this place is filthy, upon entering there are so many greasy hand marks on the door from children, the food took forever, and as a result, i'll be driving the distance to the other cfa's in town bc this one is officially on my do not visit list. read more

Chick-fil-a is delicious and they have amazing service ,I love their chick-fil-a sauce

Menu seems to be limited to chicken. Easy for them, lack of choices for you. Fried chicken sandwiches, chicken wraps, chicken salad sandwich, and chicken salads. Chicken fried sandwich tasted like a big chicken nugget between two buns. You need to order a 'Deluxe' meal to get lettuce and tomato and that sets you back about $6.45. (I'd rather save a buck and get a burger and fries from In-N-Out.) Fries are criss-cut, lightly salted and rather bland. (Carl's Jr criss-cut fries are better). This location has an indoor playground for the kiddies and appears to be enclosed by glass so the rest of the patrons can eat in peace. Others may enjoy it, but even as fast-food, it's not tasty enough for me. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

This is BY FAR THE WORST Chick Fil A in all of California. I can't tell you how many orders I've placed just to be screwed over and over again. Nothing is ever made right and I'm always crap out of luck. Do not come here. The service is terrible and the management is even worse. Thanks for always screwing me over and doing NOTHING about it when calling. Wasted so much time, gas, and money, for nothing! I'd give you guys a negative star if I had the option. read more

Never had a great experience when I come here. The employees do not seem like they care about the customers, and do not help when you need customer service. They don't fix their mistakes nor apologize. Always gets my orders incorrect. Will probably never return to this chickfila. Extremely disappointed. They don't even say "my pleasure". All employees need more training... read more

It is pretty decent. I feel it is always good quality in Chick-fil-A. Especially the customer Service ... They are really nice!

Great customer service is the name of the game here. They have about 5 cash registers that do a great job of knocking out the long lunch rush lines. The service team is really happy all the time and will go above and beyond to greet you and get your order correct. I have had 2 experiences where they get my order wrong or it takes a little too long to get served. They always make up for it with a free chicken nuggets voucher I can use during my next visit. The team always come by at least once, sometimes it's the franchise owner, to check on your meal and refills your drink. Overall the place is always clean and the sauces are always fully stocked. They also have a playpen where the parents come and drop off their children while they eat. read more

Chick-fil-A - Love this place. Great service and delicious food. - Fast Food Near Me - Irvine, California

I love Chick-fil-A! I think the ultimate would be to get a Chick-fil-A cow costume for Christmas or for my b-day! read more

Chick-fil-A - Joshua loves the waffle fries - Fast Food Near Me - Irvine, California

30 minutes in the drive-through why am I ordering like a prime steak? This is ridiculous. You guys are not making enough money to have people working!!!!! read more

I admit it, I love Chick-fil-A and eat here often. Everything I have ordered so far tastes great, gotta love how their chicken is crispy on the outside and juicy on the inside. My favorites are the chicken nuggets, their waffle fries, the cookies and cream milkshake, and the sweet tea that I am very addicted to!! I like how all of their condiments are nicely placed in the middle of the restaurant. You can take or try as many as you want without asking the employees for more (or paying extra), something you hardly ever see nowadays. Also, for all you sweet tea lovers out there, you can buy it by the gallon! The staff is usually very friendly. Although at this location, I noticed that there are only women working here. Sometimes they just don't care and talk about their personal lives in front of a long line customers, so it gets annoying! Its like: oh em gee, can you please find time to talk to each other when you're not busy? They are pretty good with getting your order right, so far they have only made a mistake twice, but they gave me free coupons to make up for it, so I guess I can't really complain. And why is it that every time I crave Chick-fil-A, it happens to be on Sundays when they are closed?!? Lastly, please open up more locations, I am sad that you will not be in the city that I am planning to move to soon. :( read more

This review is for their Valentine's Day event. In case you don't know, this event is where they convert part of the restaurant into a sit down place, give you flowers when you sit, have a table cloth and candle at the table. There's also have a neatly decorated wall for a photo op. My wife saw this event in an ad and figured why not? Let's do it. Who even goes to Chick-fil-a on Valentine's Day? It'll probably be empty. It was not empty. It was super crowded. The decor was cute, but the process and organization was a cluster. Upon arrival for our 6pm reservation we were told that we actually had a 5pm reservation and it was eventbrite's fault that we got the wrong time. So after waiting 15 minutes to sit, we finally get seated, cool. They have fancy looking (paper) menus on the table to aid the ambience. We order pretty quickly and then comes the worst part. There's about 4 staff for 11 tables, which is a pretty damn good ratio! But, they did not have their shit together at all, sadly. After ordering, we wait about 30 minutes. In this time, multiple parties have sat down, taken their orders, and got their food. We had 2 people coming by constantly to ask us what name we were under and to say "sorry for the wait." Keep in mind we have an autistic daughter, who can't really understand what's going on other than she's getting hungry and wants the food she sees on other people's tables. The food only showed up once I got up and started getting angry at any waiter whose attention I could grab. And of course the food is super hot because at this point it seems obvious that the waiter that took our order (Laura if I remember correctly) did something wrong when handing the order off to the kitchen and did not just admit that to us. Anyway, the food isn't any different, just the format. Leaving a 2-star here because the ambience was nice and the musician and photographer were good touches. It's too bad their ordering pipeline is completely disorganized. From a quick look at the other reviews, it looks like this is a common problem at this location. read more

Most moms must know that kids can exchange the toys come with kids meals for ice cream. Today we get an ice cream without top rim and 1/3 of the kinda melting ice cream....enough said! I asked, and the waitress said: "sometimes the cone just look like this when they take the cones out of the box. It's normal." Well, it's not normal to me... it looks like someone ate it. Gross...throw away. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

This Chik fil A is the WORST! Or I guess I should say the drive thru is the worst. I'm not exaggerating when I say they screw up my order half the time. Just came back and the one of the kids meals I ordered had no nuggets in the bag. What the hell?! A few weeks ago I ordered 2 sandwiches and got 1. I guess I'm the idiot for not checking my order before leaving. read more

Nice staff! The staff are patient and always smiling. Much better than the customer service in LA. Chick-fil-A is my favourite fast food shop. Good chicken and good waffle fries. read more

The best mega-chain, fast-food restaurant in the land (sorry In-N-Out). Most places like KFC, McDonald's, El Pollo Loco, etc. are pretty much meh, but Chick-fil-A serves legitimately good food. They also have lots of promotions like free food or even free meals, balloons for the kids, appearances by the cow mascot, etc. Atmosphere/service: As is the case with all the Chick-fil-A's in OC, the place is clean as a whistle with very friendly servers. This one also has a nice, indoor play area for toddlers. I try not to take my daughter to fast-food joints, but an occasional french fry won't kill the little ones and if she's going to eat junk food this is the place to do it. Fried items: All very good. The chicken sandwiches are obviously made of actual chicken breasts - so no two sandwiches are the exact size or shape. Crispy on the outside and moist and juicy on the inside. Likewise, the chicken strips and nuggets are made with real pieces of chicken and not shaved leftovers that are glued together like a McNugget. The waffle fries are very good as well - made with whole potatoes so you get nice pieces of potato skin on the fries. Chargrilled chicken sandwich: Even though it is not fried, it is still nice and moist. Not as flavorful as the fried sandwich though. Drinks: I would highly recommend the Lemonade or Diet Lemonade. The milk shakes are very good as well. In fact, they dominate over In-N-Out or other fast-food milk shakes. They put on a lot of whipped cream and a cherry, so you might be best off asking for no whip or light on the whip. Condiments: The best selection of condiments of any fast-food chain. My personal favorites are the Texas Pete's hot sauce, the Honey Roasted BBQ sauce (not to be confused with the Honey Mustard sauce), and the Polynesian sauce. Downers: - Closed on Sundays - as are all Chick-fil-A's. - Not as cheap as other fast-food joints, but in this case you get what you pay for. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

Drive thru strikes again.... 20 minute wait for them to get the order wrong. Believe it or not, some people dont like the chicken at chikfila, i order a bacon egg and cheese bagel.(chicken-bagel substituting bacon for the chicken). Even on my receipt they have it as a BEC bagel. And they read it back 3 times but still got chicken bagel no bacon :( Anyway... rant over. Still great food, and 2 days in a row the hashbrowns are actually cooked and not raw. So thats why i gave 5 stars... read more

I have been going to this Chick-fil-A for over 8 years and every time I go the food is great and the service is amazing. I have 3 kids and it is my favorite place to go because they will eat all their food and they can get their bunkers out in the playroom while I sit and chat with my friends. I have only had a couple times where my chicken strips were too small or overcooked and the minute I told the staff they quickly replaced my food no questions asked. They always have great activities for Mother's Day Father's Day and kids night every week. They sponsored a fundraiser for my mom which is so amazing of a company to do. The best part is that they are a christian-based company and are committed to their faith which means they close on Sundays which is really good for their employees! Thank you Chick-fil-A keep up the great work! read more

Chick-fil-A - Family fundraiser! - Fast Food Near Me - Irvine, California

This is my first review I had to write this because I was so annoyed. I went to this place about 5 times recently for pick up and for every pick up, they missed something in my order. Please just fix this. read more

They don't really always give you enough sauces when you ask for it. So Idk it's not the best service

Had breakfast for the first time here, used the drive thru. Their breakfast is just OK. Very friendly staff service. read more

Chick-fil-A - Fast Food Near Me - Irvine, California