This Chick-fil-a is always on point. Yes, at any given time there may be a line wrapped around the building, but rest assured, you will get through it quickly. As with all Chick-fil-a restaurants, it makes sense to have the Chick-fil-a app downloaded to take advantage of mobile or carry out orders. Not only is it fast, but you can customize your items exactly as you want them, right down to the number of sauce packets. This location makes great use of the mobile lane and you can cycle through pretty quickly. Every time I've placed a mobile order from this location, it's always swift and fresh. The team is friendly and seems to be determined to stay focused on getting orders out fast and accurately. Oddly enough, even though this is the location closest to me, I've never dined in, so I don't know what it's like inside. Overall, this is a well-run Chick-fil-a and chances are, you'll get your food fast, fresh and accurate. read more

Location is always consistent and quick. The food is consistent with the quality of the brand. I come here often and don't have any complants read more

Chick-fil-A - Fast Food Near Me - Dallas, Texas

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As a mom of 4 I've been to many chick-fil-a's. My son worked really hard reading books for the summer reading challenge at the library. Proudly earning his kids meal from none other than CFA. He was determined to use it today so after a long day of swimming he dragged us all out to a new location. I didn't even read the reviews. Everything was great. Clean, big, lots of colorful flowers. The staff was so welcoming so polite. My son is on the spectrum and he ordered the food at the counter himself. The one gentleman working the counter was beyond kind. It was really special to watch. I hope that management reads this and thanks the staff in a big way. It's our new favorite location I see you- giving your best!- read more

Chick-fil-A - Fast Food Near Me - Dallas, Texas

I usually have great experiences at this location....other than yesterday and today. Yes, I went two days in a row. Don't judge me. I'm really like the kale salad. Yesterday, I scanned my rewards app and then gave my order. When about to finalize my order, I realize he made a mistake. No problem. He takes the order, again, correctly. I'm guessing he started completely over, because I happened to check my account today, and my points aren't there. I go through to pick up my order, and happened to quickly check the bag and realize my dressing wasn't there. I'd already moved from the window, so I had to go in and get it. Third, upon checking my grilled nuggets at home, I realize that I was short by three. Today, I went through the drive through again. Scanned my rewards app. I asked for a side of grape tomatoes. I asked, twice, if she got my tomatoes. Both times, she said yes. Paid with my credit card. Something told me to check my order, while at the window. No tomatoes. I informed them. I was told that she didn't include them in my order and that I had to pay 76 cents. Cool. Luckily, I had some cash. I paid and they gave me a container WITH FOUR GRAPE TOMATOES. I kid you not. I uploaded a pic. read more

Chick-fil-A - Side of grape tomatoes. Four for 76 cents.... - Fast Food Near Me - Dallas, Texas

If you're going to advertise breakfast until 10:30, please honor that. Your customer service has gone down hill dramatically.

Every now and then, I stop by Chick-fil-a for lunch or a snack. So today, I wanted sine good nuggets, so I stopped by the location in Addison on beltline Road. I ordered a side salad as well. It seemed hard for the person to comprehend. So I had to repeat the order. Although the drink I ordered was wrong , I kept it anyway. Got hone and tried to eat this order. It was the smallest nuggets I have ever seen! A little hard and old. The salad was really a very bad salad, with no greens, just stumps of hard romaine middle part. So, I have been to a lot of CF in Dallas and surrounding areas. But this is unreal. Thanks read more

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Breakfast before heading into work a few days back. My food was fresh, and hot. Thanks for always giving me a great experience. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich, Hash Browns, and Sunjoy (1/2 Sweet Tea, 1/2 Lemonade) - Fast Food Near Me - Dallas, Texas

The app no longer allows customization on milkshakes. In the past I was allowed to remove the whipped cream & cherry. Now, the only available options are to add chocolate or strawberry syrup. The reason I request the removal of whipped cream & cherry is due to safety issues. When not removed, the milkshake is left completely open to the elements of the driver. This means rain, leaves, nasty debris, etc. can easily get into the cup. Delivered ordered should ALL have a closed lid to prevent contamination. read more

Service was 10/10. The food was not. Stale bread, flavorless chicken, and broken bits of fries.

Do not recommend! I accidentally placed an online order at the wrong address, cancelled it and no one was in line so I explained it to the young lady and apologized asked if she can take my order she refused because it's "stores request if your in the pick up line" I told her yes but it was an accident I made, no one else is in line it's empty can you just take it? She refused. I will not be coming back to this location ever again. read more

This use to be a great Chick-fil-a..... Unfortunately, the past three times I've visited my order has been wrong... I find it easier to place my orders through the app to track them, and to get rewards and points. However, this doesn't seem to matter anymore.... The first time, I ordered a chick-fil-a sandwich and when I got home it had only 1 part of the bun..... So I called to complain and was told I'd be given a credit for the sandwich. Second time, I mostly always order waffle fries, with ketchup!!! But did not receive ANY KETCHUP!!!!! And the third time, today I ordered a chick-fil-a meal, and received NO NAPKINS, CUTLERY, KETCHUP AND MAYONNAISE..... This location really needs to do a better job on there customer service! I was NOT happy at all today, not one bit! read more

2019 Yelp 120 Challenge - #44 OMG! Who doesn't love Chick-fil-a and their deliciously seasoned chicken. Lately, I have been craving chick-fil-a because their food is always hot. You are greeted with a warm smile and my order is always correct. I've only been into this location once on a cold day to enjoy a yummy lunch date with my husband and the restaurant was spotless. I usually go through their drive-thru and it is alway fast. They have two ordering stations and I am always in and out in five minutes. I also love that now they have a Chick-fil-a app that allows you to scan before you paid to earn points. The apps gives out free samples/ rewards for you to try and with each dollar you spend you can earn 10 pts, 11pts or 12 pts. I highly suggest getting their app. read more

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I rarely go to chic fil a, however I like the soft serve ice cream, so I decided on Friday on my road trip to try them again even though I have had terrible experiences with them. This time it confirmed nothing has changed. I ordered sandwiches for 2 people, drinks and a soft serve ice cream. The sandwiches were basic with one pickle and the ice cream amount was literally not enough for a kid, far less for me. I requested a bit to be added to it and the lady said that was what they are required to give me. The customer service was and is trash. So much for it being their pleasure to serve me because she had nothing to say to an unsatisfied customer, I will never return. See attached image for the amount of ice cream provided. I found a replacement for the same ice cream and they give amounts that are for grown adults. read more

Chick-fil-A - Ice cream I paid more than I should - Fast Food Near Me - Dallas, Texas

I love the brand so much. The crew at this location did not hesitate to replace a Sprite for me. I am on a road trip and bought my lunch from another location, so I did not want to return to the store I just came from to correct the mistake. I know it's difficult to tell when the soda syrup needs to be changed for clear drinks like Sprite, so it's an easy miss. The crew here also asked for that location so they could call them and let them know to check their Sprite tap. That is why a 5 star review is appropriate. Exceptional teamwork should always be rewarded. Thank you again, y'all! read more

Chick-fil-A - Road trip Sprite to keep it light. - Fast Food Near Me - Dallas, Texas

Chick fil a is the best in the fast food game at everything. Food service price. It's all there (S)

Yesterday evening I placed an order from this location for delivery. When the Door Dash delivery person showed up without my drink, I called this location and tried to get this solved. The person who called himself the "shift lead" refused to do anything for me. Instead, he told me that I "have" to call Door Dash. Really? Door Dash made my order and sent this guy to me without my drink? Nope! It was the responsibility of this store to ensure that my entire order left with that delivery person. Calling Door Dash about this is like calling UPS to complain that someone didn't put all of my items into the shipping box. How is UPS responsible for that, and how is Door Dash responsible for this person leaving without my whole order? The shift lead didn't mention if the drink was left at the store. He didn't bother to do anything for me. It didn't occur to him to just ask me to come to the store to pickup the drink. Instead he hung up on me when I got angry. He hung up when I called back. He hung up on me several times! Who the hell is this person leading a team of other employees? He should not be in that position. He's setting a bad example to follow. He should be fired or demoted. I will never go back to this location. It's slightly closer to where I live, but I will go out of my way to visit the other location on Beltline in Addison. I have never had a bad experience with them. I contacted the franchise owner through LinkedIn. I hope he cares enough about customer service to contact me. Customers should never be told that they "have" to do something to solve their problem. Instead, we need to be told what we NEED to do. There's a difference. Being told that we "have" to do something is Chick-fil-A telling us that they don't give a damn about the problem and they want to push it onto us instead. I didn't create this problem so it is not mine to solve. This shift lead pissed off the WRONG customer. By the time I'm done with this, I hope he won't have a job. There are plenty of other restaurants who want my money. read more

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SUPER disappointed with the service here due to the lack of attention to detail. Didn't give us any napkins OR sauces even when we SPECIFIED FOR 4 CHIK FIL A SAUCES. And then, proceeded to give us one regular and one grilled nugget WHEN WE ASKED FOR BOTH TO BE GRILLED. Then, to top it all off, didn't give us ANY dressing for our salads. Not to mention, very poor customer service and attitude from the workers. Definitely will NOT be coming back to this location. read more

I moved from San Antonio to Dallas and have frequented this chick Fil a and every experience has been amazing! My orders have been correct and even one night I was craving an ice cream minutes before closing and they gracefully let me in the drive through to satisfy my cravings. Thank you to these operators and employees! read more

This Chick-fil-A is wonderful! Always hot and fresh food, wonderful service, and they always remember to add the mint Chick-fil-A was known for! Thank y'all so much! read more

Really disappointed with this location. We've lived in this area for two years and have been loyal customers the entire time. We ordered through the app today and picked up our food, only to discover that my salad came with the wrong dressing. My boyfriend was kind enough to offer to go back to the store, where he had a terrible experience with the manager there. All he wanted wanted was one packet of the light balsamic vinaigrette to replace the lime ranch that we accidently got. Instead, the manager proceeded to interrogate him and acted like he was some sort of dressing thief. Why would he lie about a packet of ranch dressing?? I can literally go buy a whole bottle across the street for $1.50. I'm sure she was just stressed and having a bad day, I can't imagine how hard it is to work in food service right now, but give us a break lady. It's just fucking dressing. read more

Chick-fil-A - Photographic dressing evidence - Fast Food Near Me - Dallas, Texas

Came to pick up food through curbside and got coffees and the man brought coffee with no creamer so I ask for a lot of creamer because I don't use sugar and he brought some back and I asked for some more and he told me that he could not give me anymore if I wanted more I need to come in and get it and so when I get in there he had went to the manager and told him something and turned it into a issue and the manager comes over and asked what's the problem and I didn't know there was a problem but that's very immature and lazy that the man did not want to walk back in to bring me creamer and then makes me walk in for it and now a manager is needed I guess that shows how customers are treated when supporting companies that don't care about there service but people want to be paid read more

Honestly I'm beyond disgusted by both the food and the customer service I received after the fact. I recently visited this location and ordered a Cobb salad with grilled chicken. I finished about 3/4ths of my salad only to find a huge moth like bug in my salad. I called back to the location and received no response so decided to go back up there. Spoke with Leo the store manager and he was nonchalant like no other. Told him there was a bug in my salad and he mentioned he was unsure of how that got there. I even brought the food back up there so he could see how disgusting it was. I don't care how it got there the point is it's completely disgusting. He offered a refund and a new salad. Why would I want another salad when you don't know how the first bug got there? To make matters worse I believe the store owner was there as well and didn't even come out to speak on behalf of the incident. In fact he went to the back when I got there. I will not be back to this location not just because of the bug but due to the lack of customer service that followed behind it. I hope corporate chick fil a handles this situation a little better. read more

Chick-fil-A - Found this critter in my salad after eating about 3/4ths of it - Fast Food Near Me - Dallas, Texas

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This location consistently impresses! Attentive service, hot food, and clean eating areas are standard, expected, and served. thank you to the exceptional team for a great dining experience:) read more

Chick-fil-A is usually much better than this mess I was served this morning. Their sausage/egg/ cheese biscuit was just not edible. The biscuit was so saturated with butter that the biscuit was falling apart. Nasty cheese too that had run over the outside of the sandwich. I will not order a biscuit here again. To their benefit, the staff are always friendly and it's nice that they offer free coffee to seniors. McDonalds and Wendy does a much better job on the breakfast biscuits. read more

Andrew delivered to us the best catering service we have ever had. Blew Domino's out of the water. Thank y'all for your great food and service. God Bless. read more

Worst service I have ever had. when I order chicken nuggets and three drinks and get a grilled sandwich, that's not chik fil a service. I understand there may be training but there is a big difference between nuggets and a chicken sandwich. Especially when it was repeated back. read more

This will be a surprise to some, I have been told no on a order I placed. I ordered two mango passion tea lemonade and requested it to be put on a large cup. When I got to the window, I was told it couldn't be done. I was told company policy says no; I laughed and said really? The associate said, yes. So I told her then to cancel that order for my drinks, and I will pay for the remainder of my meal. Another associate was hovering over the cashier left immediately and pointed at me while walking away. I don't know if, indeed, it's a policy as every location tells me a different story. Whatever the case, I am getting tired of inconsistencies and lack of customer service. read more

I came to dive in today, and had such a pleasant experience thanks to Luke! He was very attentive and such a kind soul thank you Luke!

Great experienced! My favorite location! Food is always fresh and place is always clean. My prior review was for the location off Inwood and Forest but somehow it got tied to this location. Prestonwood is great! read more

Restaurant is closed during business hours and it's frustrating because it's the second time in a month I've driven up there and the store is closed earlier than listed online. read more

Worst Chick Fil A made an order for 10 they kept waiting on other customers when I was ther first while saying they needed one more biscuit. While they kept waiting on others that came in behind me ass well as in the drive through. Horrible management also when I complained. Should be zero stars not one at all. read more

Food was decent yet pretty cold like it had been sitting there a long time. Asked for lemon slices for my tea and they gave me this gross looking thing. They used to be so much better what happened. read more

Chick-fil-A - Fast Food Near Me - Dallas, Texas

My service this morning was underwhelming to say the least. No greeting as when I ordered, my order was wrong. Giving me sausage when I ordered chicken, not asking or giving me cream or sugar and the coffee was burned. When calling back to complain the representative who claims she was a manager did not apologize at all until I said something and offered me a free sandwich when I come back!!!! Ha No Chance of that!! read more

Sandwich was good, fries were really soggy and cold. I live a mile away and ate as soon as I got home. Quality check the fries, it was a slow night but still. Good food control would prevent this, takes roughly 3 minutes too cook fries. read more

Chick-fil-A - Same chick-fil Chick-fil-A Waffle Potato Fries, they are soggy fries - Fast Food Near Me - Dallas, Texas

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I felt compelled to write a review. I normally don't for fast food restraunts, but after seeing all the negative ones I felt my happy 100% of the time at this brand new location, would help. I came to this Chick-fil-a after receiving a free chicken biscuit card in the mail; it was to let us know that they are now open in the neighborhood and to come on over for a treat.....yay! I went and immediately claimed my freebie with no problems at all and even ordered some tots for only $0.99...yummo! The box was STUFFED FULL omg....yay! They guy even gave back my freebie card and said, "Come back and see us again!". He was genuinely, very sweet especially for 6 am! I waited in the drive through no longer than 4 minutes maybe...very quick. Because of my experience I felt compelled to go back a second time and ordered the exact same thing...tots not soooo full this time, but still full and hot! And the line still long but WOW were they zippy! The female manager who greeted me this time was just as nice And my order 100% correct and hot. And EVEN a third time, Same experience! Let me say....I am not morning person...nor do I eat a lot of "fast food"...but it was so yummy (common it's Chick-fil-a here!) I felt compelled to keep going back! A few nights ago my Hubbie and I were hungry and I didn't feel like cooking as I usually do 6 nights a week....so I suggested Chick-fil-a, remembering how the customer service was all 3 times, the food being very fresh and hot. The 2 sweetest girls helped us....refilling our lemonade at least 3 times, lol. And that was a different part of the day, still with excellent service and attention to detail. So, not everyone is getting bad service here. Just remember we are all human and make mistakes and have bad days too. I will still continue to support my local NEW Chick-fil-a! Keep it up guys! read more

Chick-fil-A - Yuuuuuummmmmmmm! - Fast Food Near Me - Dallas, Texas

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Went inside to order breakfast to go. Ordered chicken minis meal (#2). My work is less than a mile from this location. When I got to work and pulled out my food I was majorly disappointed. The chicken minis and tater tots were cold. I threw the chicken away and ate the rolls. Very disappointing for paying almost 10/30/18 Went there again for breakfast. Asked for sausage biscuit meal add cheese with "hot" tater tots. When person was ringing it up he typed "well done" on tots. I told him that I didn't want them crispy just hot. He said ok. He said today's free item was any size drink and went to re-ring up the order not in a combo. Then someone told him today was free chicken biscuit so I said add that. Never did I say don't give me the sausage biscuit with cheese and also they were out of receipt paper so I couldn't even look at the receipt to see what was missing. They go to bring me my order and no sausage biscuit. I didn't have time to wait as I had to get to work. I get to work and the tater tots are as crispy as hell and not really hot. Guess they just dropped some already cooked ones back in the fryer to make them well done. Through everything in the trash once again. SECOND STRIKE read more

You've these signs (see pic) claiming that your employees sanitize every table after use. Yet there are tables (see pic) that clearly haven't been cleaned, not to mention sanitized. read more

Chick-fil-A - This is a lie. Many tables are dirty and they clearly haven't been cleaned or sanitized (next pic) - Fast Food Near Me - Dallas, Texas

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I love Chick Fil A & I've been multiple times on my lunch break .. I always order the 8 pc nugget combo & my nuggets are never fully cooked! They are so gummy & mushy. I just cannot do this particular location anymore. read more

Lord I really want to give this place at least 4 stars but every time I come and Caroline is on front register she is not what I would typically expect from a Chick Fil A employee. She rushes you and then overlook you for whoever this customer is that was standing behind me. She is somewhat on the rude side. I've noticed some Chick Fil A employees not living up to Chick Fil A customer service. Oh well. The owner is nice though I met her before but never her husband. read more

Chick-fil-A - Fast Food Near Me - Dallas, Texas

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Every time I go here they always end up putting the wrong cheese on my sandwich, this time I ordered breakfast 15 minutes before 10:30 am on the mobile website and when I arrived at 10:35 am they told me they stop serving breakfast after 10:30 am. I don't understand why wouldn't they have my food ready which I placed way before they stop serving breakfast. It feels like they do this on purpose and my name is Rolando they know me up there I used to come all the time before these repetitive issues, now I know why I stopped going here. read more