I saw some birds outside and decided to stop by Chick-fil-A because it was the closest to feed the birds. Well I help a bit awkward ordering this but the worker was lovely! She greeted me with a smile, asked me if I was using their mobile app, called me by my name, and when I told her it was for the birds she was genuinely interested. In top of this she let me know the code for the bathroom was at the bottom of the receipt! Super helpful. The birds enjoyed! read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

This Chick-fil-a is schnazzy! The service was swift even though it was very crowded. There is seating outdoors on the terrace or inside; via stairs or elevator. Upstairs is very clean and so well decorated, it makes you want to linger. The food was hot, fresh and tasty. I'll definitely be back when I'm in the area. read more

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I stopped by here on a Tuesday morning around 10am while on the way to a walking tour. I placed my order for 2 chicken biscuits via app prior to arriving. It didn't seem too busy and looked like they were short staffed. This was my first time seeing a CFA use a conveyor belt to have ordered come to the front. I assume the kitchen is in the back or somewhere else, like upstairs, out of sight. They have a monitor that tells you orders in progress and orders that are ready. When it says ready, that doesn't mean that it's at the front ready to given. I came to realize that it may mean that the kitchen finished preparing it. You should expect a few more minutes to receive it. It took longer than expected to receive my food after placing the order. I love CFA and go there often back in NC where I live, as I was visiting on vacation. The sandwiches were smaller than I'm used to and the biscuit wasn't as soft. It was fresh and tasty, nonetheless. They have an upstairs for indoor dining, which I didn't go to as I didn't have the time. This was an interesting CFA experience; definitely different than NC. read more

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This is without a doubt the nicest chick-fil-a location I've ever visited. They have 2 levels. First level is for ordering and pickup and the second level has plenty of seating. I was really impressed they actually have a small play area for kids that's sectioned off. There are window seats facing Michigan Avenue so you get to eat with a view. The entire upstairs space was very clean when I visited. Upstairs is easily accessible by the elevator or stairs. They have a bathroom with a code that comes on your receipt. Prices here are higher than at other locations. No surprise here but food is still what you'd expect from any of their stores. I would recommend ordering ahead on the app and picking up at the counter. read more

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This location is a disgrace to the Chick-fil-A brand! The company should step in and save their name from this one. Terrible unfriendly staff and the food to match! I threw half my meal away due to its poor quality. Sadly the manager was the person who took our order and I can absolutely see why this store is in this condition! read more

Chick-fil-A - Absolutely uneatable grease soaked tots... - Fast Food Near Me - Chicago, Illinois

I needed crushed ice to make Mint Juleps.and the location on Michigan Ave in Chicago helped me out. No charge for ice at Chick-Fil-A. Really nice peeps there! read more

Went to another location when it first opened and wasn't impressed. Years later, today went to this location and again still wasn't impressed. Not going back. read more

Stopped by this Chick-fil-A for a quick bite to eat on a Saturday morning since I was just staying right across the street at the intercontinental hotel. This was a unique looking Chick-fil-A unlike others I had seen before. It is two stories where the first story is where you get in line to order and wait for your food/do pick ups. The top floor is where all the seating for dine in is located. The kitchen area had a cool system that moved food from upstairs kitchen to the downstairs kitchen which was really cool and a nice idea. There was a small line when I got there, but it moved quickly. Overall, it was maybe a little cleaner than you'd expect a city fast food shop to be, but not nearly as clear as their more suburban sites I've been to. The servers were all super friendly and helpful. I came just in time for breakfast so I got myself a 4 count of Chick-n-Mini's and hashbrowns. They were both really good and had no complaints. Hot and fresh. Very consistent with all of the other Chick-fil-A's I've been to. read more

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Chick-fil-A is in an great spot if you're walking on Michigan Ave. It's a little tricky as the entrance is on the side. It has 2 floors but you start by ordering on the 1st floor and taking your order up to the 2nd floor dining area. Ordering is the usual way and they are pretty quick. The dining room upstairs is comfortable and huge! Even when it's busy, I'm sure you'll find a place very easily to sit with however many people you go with. Food was served hot, fresh and they even gave me more tenders in my box! Nice bonus surprise. My favorite sauces are the Sriracha, Honey mustard and of course their own sauce is always tasty! If you're looking for something quick to eat, easy with no frills with a relaxing dining area then this is a good place! read more

This was my first time at this location and wow it's night and day comparison with the one on state and lake . It's so much more secluded and spacious minus all the chaos you usually expect. Order came out super quick and staff were really friendly. Chicken sandwich was great and fries were super fresh. I actually ordered an iced tea I wasn't the biggest fan of and they switched my drink for me and refunded me for the inconvenience. Honestly service like that is rare these days so appreciate that level of accountability in this economy. Will definitely be back read more

Chick-fil-A - Fast Food Near Me - Chicago, Illinois

this was literally the best fast food experience i've had. it's two floors, you order on the first and can eat on the second. the team was awesome, making the order quick and easy and convenient. they had many stations filled with plentiful sauces and a self serve soda machine for refills. they also had fancy trashcans that compress the trash. i also appreciated that there was an employee on the second floor consistently cleaning up and being available for assistance. they had a large bathroom and even a play area for kids. and the food was delicious as always. what a stellar lunch experience read more

Stopped by this location for lunch and this place was a madhouse. The lobby area is very small and it was super crammed at the pickup area. The line to order was also very long. There is like 5 flights of stairs you have to take up to the dining room floor and on this hot sunny day we did not have the energy to go up them. We passed on the stairs and waited for the elevator which took forever.. its the slowest moving elevator ever. Once upstairs we luckily found an open table right away and we cleaned it up. Our meal was good and nothing was missing. They were definitely not stingy with their sauces here as they gave us like six of each flavor when we had only asked for two. We didn't interact with any employees since we ordered via the app. Overall our lunch was good. read more

Chick fil a 2.1/10: chic fil a sauce is disgusting, chicken nuggets WAYYY over seasoned, And the fries were insanely salty, although customer service was really good. Comfy seats chipped paint wall near where we were sitting. Elevator is VERY slow but there is people cleaning at almost all times.The water was good quality and I got a large and it should up to the title of large. Drinks were the best part of the meal. Final review 2.2/10 read more

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The food is always good. A few mixups with order details but they always are nice and try to make things right

I got a free sandwich offer in the mail. It was my first time at this new location. It was clean and looked modern. They added some extra technology the trash is smart and there's an u shaped assembly line along the wall behind the menu that shipped my sandwich from the kitchen to the front. Also the staff was friendly! My sandwich was amazing as usual! read more

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It's nice to have a Chick-fil-A in the neighborhood. Like always, the service is great and there food is consistent. I love that they positioned the restaurant in a location that is away from the Target parking lot and allowed traffic flow to be easily managed. read more

Chick-fil-A - ows a crowd of people in a restaurant - Fast Food Near Me - Chicago, Illinois

This is the best chik fil I've ever had!! The most Fresh and delicious. Thank you guys for putting love into your work read more

Based on other locations this one is just okay. There is no side salad option!? So I ordered a full salad and it had plenty of decaying lettuce - fail. Main chicken sandwich (I order mine minus the bun) was good. French fries on par. I did not like the wait and get your food approach. We dined in, most places bring it to you. Felt like a sub-par experience for inflated prices. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Chicago, Illinois

This is the best Chick-fil-A I've ever been to! It's super nice, clean, staff are very friendly, and food comes out so fast. They also have a smart trash can that compacts the garbage. They need to implement these systems and processes in all of the other stores!! Food tastes great as always and is consistent! They have indoor dining and restrooms on the second floor. Restroom codes are located on the receipt. read more

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My favorite chick-fil-a ! It's so open and spacious. They have a lot of seating outdoors or upstairs. Very clean in here and the employees are always kind. They offer rewards specifically for this location and often get small rewards like a free coffee, hash browns, or even sandwiches. I really appreciate that. Food is always very hot and fresh. Sometimes takes a bit long but it's worth it. Make sure to use the app to order ahead! This location is usually busy with tourists. read more

They got my order wrong and i wanted 20 minutes to get a 8pc nugget meal thumbs down read more

Have you ever been to a business that wants to make you as the customer painfully aware of how expensive their rent is by nickel and diming everything they can? This Chick Fil A fits that bill. I like Chick Fila and find their food a little pricey and expect in the city to be a little more. Some of the things you will find here is a lack of a kid's menu because those I guess would be considered a "discount" menu item. When you ask for a "bunch of chick-fil-a sauce" the translation of that is 1 per person, and don't worry about those sub freezing temps outside make you worry about a warm drink because you'll get plenty of ice in your drink. I get that the city is expensive, but if this had been my very first experience with your corporation's food I may never have eaten at another one. Food for thought as it may be. read more

This is a unique two level Chick Fila. If you download the app they have some GREAT offers. There are nice plush seats overlooking Michigan Avenue. read more

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Fast service and delicious food! Visited this chick fil a location twice in one weekend. Dining on the second floor.

I've been craving for Chick-Fli-A for awhile so I thought I'd check this new location out. Basically, it was a carry out order so I was not able to check out this location. Stepped into the restaurant around 1:30pm and there was only one customer ahead of me to place an order. Within a minute or two, Mark, called me over to place my order. The menu board are hanging from the ceiling above the cashier, so you should know what to order. Mark was friendly and took the order (Meal -Nugget) quickly. It was really hard to social distance yourself from anyone who was waiting for the to-go orders.... seems like there was a back up but once that was caught up, the to-go orders were rapidly given to the customers. Took the order back to work and enjoyed the meal. I would this fast food restaurant and will return. I tried to use the app, but it was not working. However, I noticed they will apply the points via app if given information off of the receipt. Couple days later, the points were there. Great job. read more

Clean and spacious shop.we ordered spicy chicken sandwich set. Not much spicy,though. Sandwich was much better than I'd expected. A bit pricey. read more

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Chick-fil-A is, of course, always delicious, but as with any other chain experiences can vary. Well, this one is terrific. It's set up to be able to handle large crowds and long lines. It's extraordinarily clean, and the lady that rang us up at the register was incredibly helpful. She did a great job of (as they say in the biz) recognizing customer cues. She asked if I needed things I didn't even know I needed (I so wish I had gotten her name). I definitely recommend this place. Very accommodating, beautiful outdoor seating, and the upstairs dining area is very spacious. This trip was MY pleasure. One complaint: I swear they are home to the slowest elevator on the planet... read more

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This is a new location and is very clean. However I got an order to go and got back to my apartment to realize they forgot not only 1 but both of my orders of fries. Considering we all know how good those fries are I was very disappointed. read more

To think I was going to enjoy a quick and simple order of French fries to my astonishment of the pure delay and lack of speed this location has left me with pure disappointment and disgust. If I could recommend any other location I would as this one has fallen to the bottom. I can only assume this is due to their over reliance of machinery loosing the human touch chick filet once had. #horrible read more

DISGUSTING UNCOOKED FOOD!!!! After a long day at work, I felt way too tired to cook for my family. So I stopped at the new CFA on Michigan Avenue since I've never been able to try it as they've just opened last august . I walk inside and the customer service isn't too bad, nothing too special but that's okay. I waited an absurd amount of time for just two meals, I never even got my drinks or was asked for my sauces until my food was ready. But when I finally get my food handed to me(BY SOMEONE WHO IS NOT WEARING GLOVES), I left the doors and continued home. I arrived and ready to eat with my son, but as soon as I take a bite out of my food I was left in disgust and completely horrified by what I saw!!!! A RAW UNCOOKED NUGGET!!! I was immediately thrown into a gagging fit and tried calling numerous times and was left with no answer. This place is not worth your time, try a different CFA with more competent owners or a different restaurant chain in general!! read more

Chick-fil-A - Disgusting uncooked Chick-fil-A Nugget!! - Fast Food Near Me - Chicago, Illinois

10/10 because it's Chick-fil-A but this place went above and beyond for their customers yesterday. I waited the usual wait time for my order and was gifted a free entree card for the "inconvenince." read more

My food was cold when I got it only after 15 to 20 minutes after ordering, it tasted like it had been sitting a while very disappointed.

Chick-fil-A is booming during this G.H.C. (Global Health Crisis)! Two had opened within the last month and this is the third one. This is on The Mag (Magnificent) Mile. This is where the Purple Pig used to be at. This and the Chicago Ave. location are the same operator's. This had two floors with an elevator. This also has a children's room. This is bigger than the Chicago Ave. location but a tad smaller than the Millennium Park one. All the seating is on the second floor. The service and staff were great! There's one thing, they don't serve breakfast. read more

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Came to this location for the first time. It was clean and service was fast. We did have to het our own utensils. Other locations provided with your food. Cobb salad was excellent with lots of chicken. read more

Chick-fil-A - Cobb salad - Fast Food Near Me - Chicago, Illinois

An average of four stars? You people are nuts. The food is grossly overpriced to begin with even though the chicken tastes great, and the fries are good. But their version of a chicken sandwich vs what every other place's versions of chicken sandwiches are leaves a lot to be desired. I had to yell--SCREAM--at an employee and risk being "that guy" on a YouTube video having a freak-out after they gave me the most underwhelming chicken sandwich ever. A smallish piece of chicken and two sliced pickles on a bun larger than the fillet. After complaining, "Becky" wouldn't do the nice thing and simply add a piece of lettuce or a slice of tomato. Nope. Not without charging me $1.25 per extra. She said I should've gotten the "Deluxe" sandwich. Would it have killed "Becky" to get a friggin' piece of lettuce and a tomato slice? No. But after 2-3 minutes of me ranting how I just spent $55 on three meals for friends dining with me, "Becky" relented and gave me a Deluxe...without the cheese. Worse--the chicken fillets we had were mildly undercooked. Good riddance, Chick. read more

Fry half filled and messed up the order. Ordered a 12 ct and got chicken tenders. Very disappointing when you walk 15 min there to get it. read more

Chick-fil-A - Large Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Chicago, Illinois

VERY rude cashier OLIVIA. I came in to no line she said "what??? You wanna order or somethin??" I said well yes that's why I'm standing in line. She said "go then what you want" and then reluctantly took my order. Then I stood there for 5 minutes as she moved on to other tasks without even giving me a receipt or asking what kind of sauce I wanted. Then she told me "you're supposed to go sit down dude" Like WTF?? Not without finishing my order or getting my receipt. Worst chick fil a experience I've had in the city. read more

Rude management & I heard a employee cuss in front of many customers she looked mad and it seemed like the management didn't even do anything about this read more

William did a fantastic job getting our food to us quickly during rush hour. Place was packed and we were in and out swiftly. This guy definitely knows how to run a fast food restaurant during the peak of a pandemic. Fast, safe, and friendly. William is the man! read more

I would like one of your employees who went above and beyond the call to duty. Jessica, thank you very much for purchasing my meal for me!! I came into the store to purchase my dinner and all I had was a $100.00 bill. Jessica called the Manager over and he too confirmed that they did not accepts $100's. I told him that it was the only bill I had and that I did not have a credit card. Jessica then asked the manager if she could buy my meal for me. It was an incredible show of kindness and reminded me of the true human spirit that we don't see very often in todays society. THANK YOU SO MUCH JESSICA!!!! Sincerely, Greg F. read more