You should be absolutely ashamed at your staff. We are frequent visitors of Chick-fil-A but that will end today. I have never been so shaken to my core and infuriated. My 6 year old child was in your play center today and was approached by a manager who proceeded to fuss at her directly and tell her she was "too big" to be in there and she needed to leave. A 6 year old! If you have an issue you find the adult. You do not go to a child and proceed to be completely inappropriate. Yes my child is tall. I'm 5' 8" myself so guess she got it from her mama. Please explain to me in what world is it ever appropriate to go to a 6 year old child and in front of God and all his disciples rant and rave that they are too big. We wonder why girls have such bad body image but then you see this and it makes total sense. I guess I take blame for not seeing a size and weight label before she went in with her other friends whom are older than she is. But you just created a core memory that I will never be able to erase. She will forever have to look back on this day as the one where she was kicked out for being too big. To the manager, I hope that you are proud of yourself and how you represented a company today. You made a 6 year old cry. When all you had to do was come to an adult and we would have quietly left out of there and nothing else would have been said. I would highly suggest you look at your own core values and evaluate how you handle situations like this in the future because today was a complete failure on your part. After seeing pictures of the play place we found that the height "rule" was on the door that was being held open when we entered the play center so we never saw it. The rule is a max of 54" and surprisingly enough after measuring my child she is actually between 54 and 55". So had the manager actually handled the situation properly she would have found we were not grossly over the height limit. I ended up speaking to the owner and he praised his manager (Mary Ellen), her 12 years of service and raising a family of her own. Sounds to me like she should know better. The video had no audio which the manager would know and she completely lied about the entire interaction. She was lunging toward my child, ranting raving and completely being inappropriate. A 6 year old being told she is too big and to get out was uncalled for. She can't process that for anything but face value. The owner never took any ownership of the situation and completely backed his manager. When we were leaving we stopped the manager and she was specifically asked "are you the one that just confronted me in the play center" to which she replied "yes". She told the owner that she didn't know who we were when we approached her until she received the email from corporate. Point blank lie! The owner is approving of bad behavior from a manager and then allowing them to set the tone for all the other employees. read more

once again told to move to the front of store----no signs to tell you what to do and usually thery make you go to the dumsters---then an employee came out rudely and told me to move and then on top of it, my order was wrong...so sad and with about 100 employess per shift, you'd think they could get it better read more

I'm so annoyed... I ordered a spicy deluxe sandwich with pepper jack cheese when I got home I realized they gave me a spicy sandwich with a slice of american cheese? What is that?? I go here often, they have friendly staff and usually are fine, but this was such a bad mistake and I'm all the way home now. I only ordered a sandwich! read more

Chick-fil-A - Fast Food Near Me - Apex, North Carolina

This is the first time I have been to this location. Parking is a bit confusing, however same great sandwiches! My new favorite??? The Mac and cheese! Absolutely love it! Get nice pieces of crust top with creamy cheese. I have now had it three times at different locations and it has been consistently great! I was told it has no calories at all (and I choose to believe!) so give it a try!!! read more

My Hubby and I frequent this location at least 3 times a week. But today changed up and got a bacon, egg and cheese bagel. Call store about it being burned and manager said sold a lot of bagels, this is the first call he got about it being burnt. He would check the toaster. As if I was lying! Really! I don't want a handout, I want it right! I will be contacting corporate!!' This is not Chick fila quality!! read more

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Again! This location cannot get the order correct. Drive away and come to find the order is wrong once again.... This one was simple. Wheat bread was requested and it was wrong. Dont know why this keeps happening do you? read more

Sloooooooow service. Seriously the sloths working the DMV in the Zootopia movie move faster. Shouldn't take 25 minutes to simply ORDER food. It's like this every single time we come here, whether lunch time or 8 pm. Slowest service ever. Not a fan because of that, I'd rather drive out of my way to another location. read more

Nothing wrong the last few times and the new item, mac and cheese, is surprisingly delicious. read more

Chick-fil-A - Playground - Fast Food Near Me - Apex, North Carolina

I ordered food online so I could simply pickup and go. Upon arrival I was informed that I was late and then my order was cancelled in front of me. I will never, ever go to another Chic-Fil-A. This was atrocious service. Management should do a clean sweep of the bad eggs working here. Disgraceful. read more

Image-1.jpg See pic below Terrible service Delicious and hot fries Cold, burnt, in pieces grilled chicken read more

Chick-fil-A - Fast Food Near Me - Apex, North Carolina

The fries are usually soggy and undercooked; never crispy. I used to be able to ask for my fries well done, but one of the managers informed me they don't offer well done fries anymore. read more

I am a semi regular at this location and have never really been disappointed with anything and have always loved the customer service, but lately there's been this newer girl I havent seen before and I believe her name tag said Lizzy on it she has been absolutely phenomenal the few times I've had the pleasure of doing my business with her. her smile absolutely warms my heart and makes my day. read more

Oh my! I didn't know a Chick-fil-A was even capable of only earning 2 stars! Pretty disappointing. It's a nice one as far as design and size, but the service was lacking and the food subpar. One thing I love about going to a Chick-fil-A is they are extremely consistent food wise -- until we ate here. The fries here were like warm and mushy. My husband's chicken was literally in two pieces. My grilled nuggets were a bit too charred. The Key Lime "frozen treat" tastes more like sherbet than key lime. There were two people at the registers despite a long line, and at least seven employees standing towards the drive-thru area shooting the shit. At least one manager included. Two little girls were waiting patiently to get their ice cream and were being totally ignored. Only when my husband got the mangers attention and told him about the girls, standing in his sight mind you, did he finally go over and help them. I will say that he was great with them once he helped them; he got down on their level and was very sweet. Needless to say, I won't be visiting here again. read more

The staff are either incompetent or poorly trained. The management is pretentious and rude. The inside of the restaurant is absolutely filthy, and they clearly have a high turnover rate, which means they treat their employees poorly. I had one drive through employee tell me behind tears that the manager was bullying her and made her stand in the hot sun for 5 hours with no break and wouldn't let her rotate to the shade. I told her she should quit! - This location needs to be evaluated by corporate. It's busy, sure - but the rest is abhorrent. If I could give zero stars, I would. Don't give this place your money. read more

Best service anywhere. Hands down. Bar none. Always clean, always friendly, always good food. Great for kids too. Play area, activities, etc. read more

Chick-fil-A - Fast Food Near Me - Apex, North Carolina

FOOD POISONING!! Sadly, I got food poisoning here today - I had ordered the chef salad topped with chicken nuggets and the avocado lime ranch dressing (it makes me feel ill just thinking about it now). Within a hour, I was sick before I even got home. What a horrible experience. I just want to share about this so hopefully no one else gets sick!! read more

Not great service. Lots of younger kids working the drive thru and just standing in groups talking while the cars where piling up.

This Chick-fil-A is the worst location I've been to in the United States. Service is always poor and they can't seem to figure out the drive thru. Yesterday, they changed the traffic pattern to get in and out of the restaurant - it was a disaster. I was unaware of the change and out of nowhere the man directing traffic shouted obscenities at me and called me an a**hole to another customer. Worst experience at any restaurant I've ever had. Come to find out, the person who chewed me out was the store operator! Nothing will be done to change behavior. Will now be driving farther just to go to a different location and not have to deal with these constant issues. read more

Started as a normal stop. The kid taking our order put fries instead of fruit like we asked for. We realized after we pulled forward from getting our food. So we pulled around and the kid apologized and remembered we asked for fruit and said just let them know you asked for fruit at the window.So thats fine. Sucks we have to wait in line while our food gets cold but it is what it is. So this is where the problem occurs again at the window. I guess the kid didn't relay the message to the cashiers that he messed up. So after waiting in the line again instead of just giving the fruit so we could be on our way, they asked for the bag back, took the fries out, put them back on the serving station, put fruit in bag and we left. So this is how we operate here????? If someone checks their sandwich and it has pickles when it shouldn't does that mean you ask for that back and serve it to the next person???? Makes you wonder right?? Thats what it looked like was going down with the fries they took back! It is absolutely unsanitary to take anything back from any car. The workers don't know where your hands have been!! Grossed out from these practices, got a refund for everything, and never going back to this location. All because you didn't want to lose your food cost from a kids fry! read more

It's great, great food. I love it. Today at 3:20. We had a weird experience. The propane smelled like really bad gas in the drive through. And when we got home, we noticed my little sisters chicken sandwich was missing. And it was the main part of her food. And it's a bit pricy as well. read more

This is the only restaurant in Apex that isn't open yet. Youth group now has to meet at Bojangles. Disappointed. read more

Chick-fil-A - Drive thru only and on a Tuesday night. - Fast Food Near Me - Apex, North Carolina

First, let me say that I know Chick-fil-A is controversial. But, I usually feel welcome there and I am assured by their PR people that they do not discriminate based on sexual orientation. I also know that Chick-fil-A is a franchise model and therefore independently owned and operated. This franchise is not particularly friendly or clean. At about 3pm it was dirty all over! The floor was littered with things (whole paper bags, utensils, plastic wrappers), I didn't see one person cleaning used tables, the bathroom was a mess, there was grease stains all overy the divider wall - like tiny fingers were napkin-less while eating fries and needed to wipe these on the wall. The workers we encountered weren't mean, of course not (!) but I didn't have a lovely warm experience either - I don't remember music playing or kind welcoming hellos. We enjoy their food and we will probably return but maybe just through the drive through to avoid the messy interior. read more

Chick-fil-A - Fast Food Near Me - Apex, North Carolina

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What can a guy say about a national chain that hasn't already been said? I agree it's very similar to every other Chick-Fil-A. This stands out a little bit because of the folks walking around the dining room making sure you're happy and have refills. The only thing not convenient about this location is trying to get in and out. The driveway doesn't loop around like most others, but limits that to drive through customers only. If you want to park on one side or the other, be sure to choose that side when you drive in. This location also claims to have Wi-Fi - which they do, however, the Wi-Fi seems to not allow access to much web content. I was able to check email, but nothing else while connected to their Wi-Fi. read more

If you order a salad from this location, always make sure they put the dressing in the bag. This store is notorious for leaving the dressing out, even when delivered to your home. Every single time. read more

2 out of 3 times we order drive-thru or delivery, they forget a sauce or dressing. Who wants to eat a dry $10 salad?? Our most recent order was through DoorDash, and they forgot the salad dressing. We called the restaurant and the guy that answered was very flippant and borderline rude. He said we needed to resolve the issue through DoorDash EVEN THOUGH the bag was filled and SEALED at the restaurant. Seriously?! Is the DoorDash driver expected to break the seal on the bag to ensure the contents are correct?? Very poor customer experience! read more

Great service and they're so quick but the grilled sandwich I just ordered with lettuce and tomato-the bun is stale and crumbles.. kinda gross read more

Super long wait in the drive thru. Ordered a salad and got home to find no salad dressing in the bag. I even paid extra another dressing. So frustrating. read more

I went through the drive through on May 21 around 11:10 to get food to take to my son's school with mom, who was in town. We ordered 2 sandwich meals and a salad. Once we got to the school we realized that the staff did not put the salad in the bag- no big deal..right!?! Wrong- I called and spoke with the manager to have the salad put back on my moms cc. Manager said this can't be done but will put my name on some list so that I'd be able to return to get a salad. Fast forward to today May 24 around 4:40pm went through the drive through told the person taking orders and he told me to tell the people at the window so I ordered my kids dinner and went to the window and let the gal know- well either my name was not on list or they were not able to find it- so I was told I could not get the salad- how does this happen? I just want the money back for the salad and will not return to chic-fil-a. I feel like the gal at the window could have handled the situation better- like look to see who was manager that day and call or something but to just say too bad. You paid for something but we're not going to provide what you paid for. Super disappointing read more

Absolutely horrible customer service. Waited in the drive thru line for over 30 min only to find out they were out of breakfast items. There are 3 high school / college aged kids working the drive through who are more focused on talking amongst themselves than advising their customers. It would have taken Only a few minutes and now I'm stranded in the line and don't want lunch. read more

This location is managed by a poorly trained management team. I placed an order through the drive thru. The sprite had the ice cream placed on top. I asked the young lady to give me a new drink because my daughter has severe dairy allergies and I did not want to take a chance. She proceeds to get it replaced and laughs with the young lady at the drink station and puts the same drink in a different cup. She saw me looking and then dumps the drink. That drink turned out to be water, I called and spoke to the manager "Kim", who said she was aware of of the machine malfunction because a customer called in. I asked what did she intend to do and she ignored my question. I then addressed the initial issue and she said I had her employee in the bathroom crying and hangs up the phone in my ear. I then drove over and saw another lady who said she was the manger and told me to wait, in the mean time a disgruntled customer came up to her. After dealing with the customer she decided to hear what I had to say. While speaking to "Mary Ellen", confrontational Kim walks up in a disgruntled manner. She accused me of not wanting to leave the drive thru, I told her to pull her cameras because that was a blatant lie. I will never set food in this restaurant again. read more

How can a chick fil a get only one star you may ask. By being crazy slow. I used to drive through for breakfast and they were horribly slow then, but it was soon after their remodel, so I figured they were working out the kinks. Tried to get something at 10:30 today. They told me I couldn't order from the breakfast menu so I ordered a couple of salads. Chit chatted at the window for a few minutes and then they told me to pull around. Parked and waited for ten minutes before my wife walked up to the window to see what was going on. Finally came back with the salads. Lots of very nice people working there, but overall clueless. Not going back until I see the "Under New Management " sign. read more

I don't know why I go back to this Chic fil a..it is so bad. How has corporate not done something about this. I went this morning to order breakfast and they got my order wrong, were extremely rude and the food was so bad! Obviously they can't keep up with the flow of business. Corporate needs to send help! read more

First of all after i ordered, it took hmm maybe like 12 minutes (timed) to reach the window to get my food. So after all my waiting I get my food and i'm very thirsty ready to sip tf outta my drink and guess what was in da bag... no mf straw. then when i spilled my no straw dr pepper all over myself i reached in the bag and guess what there was no napkins in sight like dayum are they a real chick fil a cause they ain't actin like it. got me chopt. and the nuggets was like soft. read more

Was kicked out when I was with all my white friends the manager said I can't have you in here and said I have to get take out and told me to leave but my friends could stay when it was my first time in this building read more

Honestly let me put it this way, I'm SO TIRED of them messing up my orders . EVERY TIME it's always something ughhhhh. Didn't get my sauce, they gave me regular instead or grilled nuggets last time, etc. I only come cause it's close to my house but guess I'll be making a extra long trip to the one at cornerstone :) . read more

This is coming from someone who eats at this location multiple times a week..... Ever since they did the remodel service is SO SLOW and they do not fill the fries up, at all!!!! Ridiculous. The whole set up inside with someone taking your order in line on the tablet and paying at the register is completely ridiculous and does not speed the process up. I'm so disappointed with this restaurant. The employees don't seem like they enjoy coming to work anymore. I'm going to start to drive out of the way to the Preston location instead. Hopefully the owner will see the drop in numbers and satisfaction soon and make much needed changes. read more

Went there for breakfast on a Thursday morning and we were treated very rudely. The woman taking our order had an attitude and was rolling her eyes and the woman taking our payment had no patience and was blatantly rude as well as passive aggressive. I go here often and the past few weeks, their customer service has severely plummeted and it's making me not want to come back. I hope this changes soon. read more

I want to personally thank Ms. Bonnie Holmes and the Chik-Fil-A Team of Stonecreek Village in Cary, NC for a wonderful lunch. I coordinated with Bonnie to feed 120 Green Hope High School The Wizard of Oz Musical cast, crew and teachers. I got rave reviews from the students about how tasty and delicious the food was. The team is courteous and willing to ensure our experience is with great service and kindness. Thank you Ms. Bonnie and the Stone Creek Chik-Fil-A team for providing such delicious food. read more

It's Chick-fil-A what can I say it's literally blessed by God. Great food, great service, awesome environment. They always say "my pleasure" like wish talk about servants heart. read more

Do not eat here. This Chick-fil-a gets a solid F. I was not surprised to find that it has one of the worst ratings of any Chick-fil-a that I've ever seen and one of the worst ratings for fast food in its market. It simply does not uphold the standard of excellence or commitment to customer service that the brand is known for. The food was average, the service was forgettable, and they did not provide a receipt. What I thought was a receipt was a piece of paper with an order number on it. I needed the receipt for an expense report at work. Customer service advised me that getting a receipt wouldn't be any problem at all--all I would need was the last four of my card, the date/time, and order total. Sounded easy enough. I made sure not to call during a busy time and called in the afternoon after the lunch rush. I realize this was not a convenient ask, but I could not believe it when they told me they could not assist me unless I came back to the store. I travel for work and flying to another State for a receipt is not an option. I explained the situation, and after consulting someone else, the employee again explained that they could not help. It was clearly not a skill issue; the leadership at this location has just opted to abandon the brand's commitment to customer service. This location is a stain on the otherwise spotless Chick-fil-a brand. read more