Called in a to-go order around 2 p.m. on a Saturday. It included a large order of queso. When I went to pick up the order, they hadn't yet made it, so I ended up waiting 20 minutes for my food. When I finally got my food and got back to the car, I realized that there were no chips in the bag. I went back in, waited in line again, and finally got up to the counter. I explained that I just ordered chips and queso, but that I didn't get chips. The cashier told me that "chips come separately." Really? Since when? What am I supposed to eat my queso with, a spoon? I can understand restaurants charging for chips and salsa, but I actually ordered something that REQUIRES chips to eat it and typically comes as a unit. Anyway, I said "that's the most ridiculous thing I've ever heard, may I please speak to the manager?" At which she said that she WAS the manager. "OK then, how much for an order of chips?" I asked. "75 cents," she replied. I checked my pockets and realized that I didn't have any cash, so I handed her my credit card. "Five dollar minimum credit card charge," she said. "would you like to order something else?" I was a bit taken aback and replied , "Well, I just spent nine bucks, can't you make an exception and either run the card for 75 cents or just give me the chips? I live around the corner and come here all the time." She flatly said "no." I said "I gave a $2 tip on the $9 carryout order, can you just take the 75 cents out of that." She shook her head and said "sorry." So I stormed out, went to the convenience store next door, and bought a bag of chips.
Now, I don't have a problem paying for goods or services. But if they're going to sell something separately that normally comes together they should at least ask if you want to buy the other item. When I placed my order, the person on the other end of the line didn't ask "do you want chips with that queso?" Better still, just raise the price of the queso by 75 cents and include the damn chips.
Needless to say, I will not be going back. It's not like there aren't 100 Mexican restaurants within a mile of this joint. How they can afford to alienate customers like that, is totally beyond me. They basically threw away a customer over a hand full of corn chips. The food was mediocre anyway, the ONLY thing this place had going for it was proximity. Oh well, their loss. I suspect that they survive on the lunch crowd from the Honda dealership across the street. It will be interesting to see how long Checko's lasts after the dealership moves later this year. read more